Highly recommend. Second time buyer. Jace was awesome. He found the right car for me. Excellent…read moreservice. Thank you.

I came to look at a vehicle I was seriously interested in. I wasn't ready to purchase immediately…read morebut I did want to evaluate whether it would feel right for me in terms of the character, driving characteristics, feel, space etc. I was told that unless I came cash in hand and ready to buy that day that I couldn't drive the car. That's their policy, sure that's fine, but how can I realistically evaluate whether or not this vehicle is a good fit for me if I can't drive or even sit in a car that I'm seriously considering. It's simple buyer due diligence. Sales rep was really kind and accommodating outside of that setback. Great conversation.

Made my appointment for service. Appreciate Adnon taking time to walk through things with me. He…read morekept me statuses along the way. Nick did a great job on the work and got it done quickly. Great experience, highly recommend.

Today has been a horrible experience!!! I brought my 2022 EQS in June and been having windows…read moreissues since I brought the car! Jorge Fuentes told me it would be cover under warranty but then came back after a hour and said it won't be cover because it look like I spill something! I ask to speak to his manager Jeremy and he was very not caring...I said ok I'll take it to my Mercedes mechanic and then they told me I had to pay $255 for them looking at my window. I ask Jorge why didn't he tell me that previous and he said that's his fault and I still I had to pay! The customer service is horrible here and I will not be coming back! I do not recommend this location!

I have had my car serviced here numerous times and each time the service has been always very good…read more Each service representative was very attentive and communicated with me. I actually did not think the service could get any better, but I was mistaken. This time when I came in for a basic oil change, the tech spotted a whole in a tube and leak in the timing cover. When the service representative, Sydney went above and beyond to reach out to Lexus to see if they could assist me because my warranty had just expired. She made sure to assure me that she could not promise me they would help me. Well, Lexus came back and authorized repairs that would have cost me several thousands. I am grateful for my Lexus experience as a long time customer and I am grateful for Sydney going above and beyond to even try to see if they would allow my car to be serviced under the warranty. Thank you Hendrick Lexus North Lake

I have only had great experiences whenever I visit Hendrick Lexus Northlake. I bought my vehicle…read morehere back in March. I came in for a regular service. I love that they break down everything they serviced and the condition of ranked by numbers and colors. A nice waiting room to get work done or simply hang out. They provide drinks, coffee, soda, and snacks. I don't know if its the acoustics of the room but some of the customers make so much noise digging in their bag of chips, chewing their food, etc. - its very loud and irritating. I had a hard time working or talking on the phone. Couldn't get into the enclosed rooms as they were all occupied. Maybe next time.

Great place to see restored vehicles , well maintained and ready to drive off the lot. They will…read morealso sell your vehicle as well, all makes and models.

I was interested in a unique vehicle and had a ton of questions about it from across the country…read more Cory was very helpful, respectful and patient with my slew of questions. I will definitely be doing business with Cory and RK Motors because of this.

I've always had good experiences at Hendrick BMW Northlake, but today's visit was truly…read moreexceptional. From the moment I arrived, everything was seamless as usual--but what made this visit stand out was the opportunity to meet and chat with the dealership's Chief Culture Officer, PJ Caple. When I tell you she radiates happiness, I mean you feel it instantly the moment you're around her. Our conversation was uplifting, genuine, and full of positive energy. It's clear that her spirit and leadership are felt throughout the entire dealership. PJ is absolutely the right person for this role and is clearly making a meaningful impact on the customer experience. Because of interactions like this, I will continue to choose Hendrick Northlake for my service needs--and likely for future sales as well. PJ, thank you for such an enlightening and spirited conversation. You made an already great experience even better. M. White

I picked up a part yesterday and will put the part on myself. Just to see where the pricing is for…read moretheir service department to put on the inner tail light, I asked a group of gentlemen sitting in the service area as I exited the building. William "JR" Guevara "Immediately," engaged me in conversation. At first it was just, what I assumed, as friendly banter. However, of the 5 minutes I stood there talking with the 4 guys present, Mr. Guevara responded to everything I was talking about in a negative and passive aggressive manner. The older gentleman sitting there had to cover his face in disgust a few times this banter went back and forward. I eventually walked off after trying to relinquish myself from this verbal abuse exhibited by an employee of Hendrick BMW which has always shown the uttmost respect from Austin to Charlotte. Perhaps Mr. Guevara should have stayed home today if He wasn't "Feeling It..." Other than Mr. Guevara, Hendrick BMW Rocks from Austin to Charlotte of what I've Seen!

They stand behind their product! I recently purchased a preowned 911. I have wanted a 911 since…read moreJunior High. Now with our last kid finishing college, it was time. The entire experience was superb. Our salesperson Tanner was very patient, answering every question and guiding us thru the purchase process. The service manager, Mr. Pellett was very gracious, addressing a couple of very minor issues during the delivery process. I am a Porsche driver for life and will buy my next one from Porsche Northlake.

We recently traded our Porsche 981 Convertible Boxster Black Edition for a Macan and then began…read morelooking into the Cayenne Coupe. With it being a newer vehicle, we weren't sure what was happening when we started experiencing issues. I contacted the service department at Porsche Northlake Charlotte and, to my surprise, was transferred to my former service advisor, Logan Pope. Logan immediately recognized my voice, which was refreshing, and it was a relief to know I was speaking with someone not only knowledgeable but also someone I had worked with before. He explained that the issue was likely due to a low battery in the remote. Logan gave me the information for the exact type of battery needed, shared that he had seen a similar situation with another customer, and then patiently walked me through how to troubleshoot the problem including where to position the key when the car wasn't starting. Because of Logan's guidance, I was able to successfully start the vehicle, and make it home where I had access to my spare key. I ordered a new battery and everything has been working perfectly since. Logan's professionalism, attention to detail, and ability to troubleshoot over the phone left me enormously impressed. I also greatly appreciated that Logan took the time to stay with me on the call until the issue was resolved and even invited me to bring my new vehicle in for service. It is clear that he truly values his customers, whether it's a small issue like mine or a larger one. This level of service reflects the culture at Porsche Northlake Charlotte, where employees are valued and in turn value their customers. I hope the owner and upper management sees this review and recognizes Logan Pope for the outstanding service he provides. I look forward to continuing to do business with this dealership and possibly trading for another vehicle in the future. Thank you, Logan, and all the important people at Porsche Northlake Charlotte, Thank you for valuing your customers the way you do. We appreciate you! Respectfully, Your Future Porsche Northlake Customer Chris Hill

do not take a GMC vehicle here -- although no one knew how to fix my problem, they charged me…read moreEIGHTY DOLLARS to watch Bubba scratch his head will be purchasing a Honda or Toyota in the future!

After my experience here I would not recommend. From…read moredriving for two hours to get a car they were supposed to have for us and then finding out it was sold right when we got there. We did finally end up getting another car and we paid it off early. I then had to call and email over and over about the gap insurance refund that was sent to the dealership and not to me.

I cannot say enough GREAT things about my experience with the team at Huntersville Ford. We started…read moreour search working with 4 Ford dealerships and 2 Nissan dealerships as we navigated our remote vehicle purchasing journey. We ultimately decided to go with Ford and located a particular F-150 at Huntersville Ford's website. I originally reached out online, speaking with Alycia who was kind enough to talk to me about my wants, needs, and my concerns around social-distancing amid the COVID-19 pandemic. She introduced me to Angelica who further helped me understand the pricing on the particular vehicle I was interested in; she, too, was very helpful and friendly. For much of the buying-process I worked directly with Eric Basiliere who was amazing. Eric and I went back and forth over email and phone for several days as I asked a million questions. I am sure I asked more questions than most customers, but Eric and his team never made me feel like an inconvenience and were always quick to respond. I had quite a few questions I needed answered (this was my first truck purchase, so I required a lot of education on the features), and even more requests around pricing, financing, trade-in, delivery, etc. Once we agreed on a price and our trade-in, he introduced me to Michael, the finance manager. Michael ran my credit through their most competitive in-house banks/financiers and was able to get me a phenomenal APR along with the available Ford rebate and sales price. When we came down to the final steps, I reiterated my sincere need to complete the process as safely as possible. I'm very high risk for COVID-19, and was not prepared to go for a test drive, let alone go into a dealership and sit in an office filling out paperwork. Eric & Michael handled as much as they could remotely/virtually and honored my medical needs. Once it was time to finalize the process, Eric was generous with his time and drove the truck to our home late on a Friday afternoon! My husband and I signed the final required paperwork (outside, distance was respected, and masks were worn by all), and Eric stayed an extra hour to 'onboard' my husband - to show him all the features of the truck in-person, to help him connect to the FordPass app, and to walk him through everything. All of this was not only late (after most/normal work hours), but outside in hot and humid weather. Overall, Eric and his team were INCREDIBLE! We've already referred them to our friends and neighbors and are looking forward to being Ford customers for life.

My husband and I have purchased 2 high dollar vehicles from Huntersville Ford. We had a great…read morepurchasing experience both times. Unfortunately, that is where our good experience ended. We bought the extended warranty on the 2nd vehicle. We ended up trading in that vehicle (at a different dealership) and we requested a refund from Huntersville Ford on the remainder of the extended warranty that was paid off. From the very beginning, we could not get anyone to contact us or return our messages. I finally got in touch with one of the sales managers, Joe Tamburello, who emailed me and apologized for the lack of communication with his team and told me what they needed to get the ball rolling on the refund. I was told it would take 8-12 weeks. Fast forward 12 weeks. We still had not received the refund (over $4,000). I emailed Joe and he contacted his team and told me it would be another 2 weeks. So, 2 weeks later, I reached out again to Joe. They still had not received the refund check. We have received these type of checks before and it has NEVER taken 14+ weeks. After him going back and forth, he reached out to me via a phone call and apologized (I won't bore you with the details), but he said the dealership would go ahead and cut a check and overnight it to us. By this time, we had already decided to never do business with them again. Service is great as long as you are buying, but when it comes to a refund, that is when you have issues. Joe again apologized and informed me that if we give them another chance to earn our business, he would do this and that and he would handle things personally and we would be given the VIP treatment. So, fast forward 7-10 days. My husband is looking to buy a truck. So, he decided to contact Joe via email about 2 trucks that he found online. Communication was slow and then Joe told my husband he would pass him over to one of the sales guys. My husband only wanted Joe to handle this because we were supposed to be getting the VIP treatment from him personally. A lot of back and forth happened via email and he kept getting jerked around. My husband was upfront where he needed to be as far as price, but instead of just saying no, we can't do that, they continued going back and forth. At one point, Joe told my husband he had given him his best price. So, my husband was going to think about it over the weekend and then noticed on Monday that the price dropped by $1 on the website. So, the price given to us was really not their best price and no one even called or emailed to let us know about the price decrease. I then emailed Joe personally to let him know our dissatisfaction with our supposedly VIP treatment. I was given a lot of apologies and excuses. I then just asked point blank, here is where we need to be, can you get us there. Yes or no. He then said he could not. Which, at this point, we were okay with that because we did not want to do business with them especially since this was the "VIP" treatment. I'd hate to see the Non-VIP treatment. It is sad that after buying multiple high dollar vehicles from them, this is the thanks we get. Lack of communication is a major issue with these guys. Most sales people would be jumping through hoops to do everything they could to earn our business and to sell a vehicle. Evidently, they don't need the sales that badly. Maybe, it's because of their new owner, Joey Lugano? Who knows. If I could give them "0" stars, I would.

My car ignition wasn't turning over quickly. Even though I didn't have an appointment I felt it was…read morebest to take it in for service. Chris was able to get my car diagnosed and repaired within 2 hours. He was very pleasant and professional and I highly recommend you see Chris @ Toyota of Huntersville for your car repair needs.

DYLAN IS THE WORST!!!!!!!!. I was told that they were done and took a fifteen minute drive then…read morewaited another hour. Waited three hours for an oil check that I was told would take an hour to an hour and a half. Not happy

Two weeks ago, I left a 5-star review. Since then, I have experienced what I believe is the real…read moreAudi Northlake, and my opinion has changed dramatically. I purchased an Audi Certified Pre-Owned A6 expecting the quality, inspection standards, and peace of mind that the Audi CPO program is supposed to provide. Instead, the vehicle has now spent more than a week in the service department for a speaker rattle and an engine/driveline vibration that should have been identified before the vehicle was certified and sold. The service department's repair for the speaker rattle consisted of applying felt tape, which resulted in a roughly two-inch gap between the door panel and the sheet metal. As for the driveline vibration, I completed test drives with two different technicians, both of whom acknowledged the vibration was present. Despite agreeing that a problem exists, no solution was offered. I raised my concerns with Sales Manager Sean Fairman and asked about options to unwind the deal or find a reasonable resolution. Initially, I was told that a vehicle could be sourced from another Hendrick dealership and that the numbers could remain the same. However, after presenting three different vehicles as possible solutions, I was ultimately told none of them would work and that no vehicles could be transferred. I was then informed that trading out of the vehicle would effectively require me to absorb approximately a $10,000 loss because, as I was told, "it's your car now." This response was particularly disappointing given that Hendrick operates a large network of dealerships and inventory. Rather than working toward a reasonable solution for a customer who had just purchased a Certified Pre-Owned Audi with unresolved issues, I felt my concerns were dismissed. Used vehicles can develop problems, and I understand that no car is perfect. However, when a vehicle is sold as Audi Certified Pre-Owned, customers have every right to expect that significant issues have been identified and addressed before delivery. More concerning than the vehicle itself has been the dealership's unwillingness to stand behind the product they sold and work toward a fair resolution. This experience falls far short of what I would expect from both a premium automotive brand and a flagship dealership. As a result, I will be filing formal complaints with Audi of North America, the Better Business Bureau, and exploring my legal options. I sincerely hope Audi Northlake uses this feedback to improve both its inspection process and its customer service practices so that future customers do not have a similar experience.

My service visit was amazing. We all die slowly going in for car maintenance. The unknown possible…read moreissues being discovered along with the monetary situation always raises some anxiety. I was warmly greeted on arrival and saw a specialist in 5 minutes. Confirmed my visit which was a full inspection as I just bought the car 3 months before. He noticed my pad and took the time to say what else do you have as a concern. The nerd in me jumped for joy. OK here you go! He answered every question. Patiently with some humor but also with courtesy and knowledge. The customer waiting area is well designed for customer comfort. Snacks, juice, coffee, ample and spaced out seating. See you for my 10k check up Ray Ellsworth! We have bonded and I am very grateful for the service and attentiveness! 5 star service with everyone I met. Best decision with no stress just good service and professionalism.