Jace was amazing at helping us getting a car made the process very smooth , and professional and…read morekind the place was great and

I purchased a used Alfa Romeo Giulia Quadrifoglio from Godspeed Motors in August 2025. Within hours…read moreof delivery, the vehicle broke down on my first drive and had to be towed to an authorized Alfa Romeo dealership. On August 13, 2025, that dealership documented a pinched wire in the body harness and noted that body harness replacement might be required. I attempted to manage costs through an independent Alfa Romeo specialist, including a partial wiring-harness repair, but the issue persisted. I then returned the vehicle to Godspeed, where it remained for approximately one month. It was returned to me stating the issue had been resolved. Within days, the same electrical failure reoccurred, including a limp-mode event on the highway. A subsequent comprehensive diagnosis at a different authorized Alfa Romeo dealership confirmed that the entire headlight-to-dash wiring harness required full replacement. I informed Godspeed of this confirmed diagnosis. I was told I could return the vehicle again for repair, or accept a trade-in at approximately $6,000 less than the purchase price, with the final value to be determined once the vehicle was back in their possession. I was also told that repairs not performed by their facility would not be reimbursed. Given that the vehicle had already been in their care for approximately one month without resolving the wiring harness defect, I did not feel comfortable returning it again. I ultimately authorized the complete wiring harness replacement at the authorized Alfa Romeo dealership at a cost of $9,450.22, which resolved the issue. In total, I have spent approximately $15,000 out of pocket correcting a defect that was present from the first drive. A vehicle requiring a $9,450 wiring harness replacement immediately after purchase should not have been sold as road-ready. Based on my documented experience, I strongly do not recommend this dealership

7/11/22- first visit to this dealership for service…read more I called the dealership on or around July 1 and scheduled an "A" service (10,000 miles) on my GLE 350 vehicle. From start to finish this was absolutely the best "car service" experience I've received! Calling to schedule was super easy, the advisor on the phone was super knowledgeable and efficient. She pointed out the A service would take approximately 90 minutes and they offered a comfortable waiting area. Upon arrival the advisor I engaged with (Chris Ali ares) was knowledgeable, fast and friendly. He pointed out the waiting area and told me he'd get me taken care of. Shortly after getting comfortable in waiting area Chris approached me to point out my State Inspection was due and asked if I wanted him to take care of this while I was here, yes and thank you! At 9am I was blown away by a text with video I received (I've never experienced this before). The text/video was from my technician (Alex Palacious), in the video Alex explained the service he was performing on my car while it was up on a lift. I've enjoyed the Mercedes brand and had my vehicles serviced at another local dealership for the last 6+ years but never experienced this level of professionalism, friendliness, efficiency or engagement, and I've never received a video text message from a technician! Arrival time: 7:55am Appointment time: 8:30am Departure time: 9:57am Well done Hendrick Automotive Group!

Today has been a horrible experience!!! I brought my 2022 EQS in June and been having windows…read moreissues since I brought the car! Jorge Fuentes told me it would be cover under warranty but then came back after a hour and said it won't be cover because it look like I spill something! I ask to speak to his manager Jeremy and he was very not caring...I said ok I'll take it to my Mercedes mechanic and then they told me I had to pay $255 for them looking at my window. I ask Jorge why didn't he tell me that previous and he said that's his fault and I still I had to pay! The customer service is horrible here and I will not be coming back! I do not recommend this location!

I have had my car serviced here numerous times and each time the service has been always very good…read more Each service representative was very attentive and communicated with me. I actually did not think the service could get any better, but I was mistaken. This time when I came in for a basic oil change, the tech spotted a whole in a tube and leak in the timing cover. When the service representative, Sydney went above and beyond to reach out to Lexus to see if they could assist me because my warranty had just expired. She made sure to assure me that she could not promise me they would help me. Well, Lexus came back and authorized repairs that would have cost me several thousands. I am grateful for my Lexus experience as a long time customer and I am grateful for Sydney going above and beyond to even try to see if they would allow my car to be serviced under the warranty. Thank you Hendrick Lexus North Lake

I have only had great experiences whenever I visit Hendrick Lexus Northlake. I bought my vehicle…read morehere back in March. I came in for a regular service. I love that they break down everything they serviced and the condition of ranked by numbers and colors. A nice waiting room to get work done or simply hang out. They provide drinks, coffee, soda, and snacks. I don't know if its the acoustics of the room but some of the customers make so much noise digging in their bag of chips, chewing their food, etc. - its very loud and irritating. I had a hard time working or talking on the phone. Couldn't get into the enclosed rooms as they were all occupied. Maybe next time.

Great place to see restored vehicles , well maintained and ready to drive off the lot. They will…read morealso sell your vehicle as well, all makes and models.

I was interested in a unique vehicle and had a ton of questions about it from across the country…read more Cory was very helpful, respectful and patient with my slew of questions. I will definitely be doing business with Cory and RK Motors because of this.

I've always had good experiences at Hendrick BMW Northlake, but today's visit was truly…read moreexceptional. From the moment I arrived, everything was seamless as usual--but what made this visit stand out was the opportunity to meet and chat with the dealership's Chief Culture Officer, PJ Caple. When I tell you she radiates happiness, I mean you feel it instantly the moment you're around her. Our conversation was uplifting, genuine, and full of positive energy. It's clear that her spirit and leadership are felt throughout the entire dealership. PJ is absolutely the right person for this role and is clearly making a meaningful impact on the customer experience. Because of interactions like this, I will continue to choose Hendrick Northlake for my service needs--and likely for future sales as well. PJ, thank you for such an enlightening and spirited conversation. You made an already great experience even better. M. White

I picked up a part yesterday and will put the part on myself. Just to see where the pricing is for…read moretheir service department to put on the inner tail light, I asked a group of gentlemen sitting in the service area as I exited the building. William "JR" Guevara "Immediately," engaged me in conversation. At first it was just, what I assumed, as friendly banter. However, of the 5 minutes I stood there talking with the 4 guys present, Mr. Guevara responded to everything I was talking about in a negative and passive aggressive manner. The older gentleman sitting there had to cover his face in disgust a few times this banter went back and forward. I eventually walked off after trying to relinquish myself from this verbal abuse exhibited by an employee of Hendrick BMW which has always shown the uttmost respect from Austin to Charlotte. Perhaps Mr. Guevara should have stayed home today if He wasn't "Feeling It..." Other than Mr. Guevara, Hendrick BMW Rocks from Austin to Charlotte of what I've Seen!

They stand behind their product! I recently purchased a preowned 911. I have wanted a 911 since…read moreJunior High. Now with our last kid finishing college, it was time. The entire experience was superb. Our salesperson Tanner was very patient, answering every question and guiding us thru the purchase process. The service manager, Mr. Pellett was very gracious, addressing a couple of very minor issues during the delivery process. I am a Porsche driver for life and will buy my next one from Porsche Northlake.

We recently traded our Porsche 981 Convertible Boxster Black Edition for a Macan and then began…read morelooking into the Cayenne Coupe. With it being a newer vehicle, we weren't sure what was happening when we started experiencing issues. I contacted the service department at Porsche Northlake Charlotte and, to my surprise, was transferred to my former service advisor, Logan Pope. Logan immediately recognized my voice, which was refreshing, and it was a relief to know I was speaking with someone not only knowledgeable but also someone I had worked with before. He explained that the issue was likely due to a low battery in the remote. Logan gave me the information for the exact type of battery needed, shared that he had seen a similar situation with another customer, and then patiently walked me through how to troubleshoot the problem including where to position the key when the car wasn't starting. Because of Logan's guidance, I was able to successfully start the vehicle, and make it home where I had access to my spare key. I ordered a new battery and everything has been working perfectly since. Logan's professionalism, attention to detail, and ability to troubleshoot over the phone left me enormously impressed. I also greatly appreciated that Logan took the time to stay with me on the call until the issue was resolved and even invited me to bring my new vehicle in for service. It is clear that he truly values his customers, whether it's a small issue like mine or a larger one. This level of service reflects the culture at Porsche Northlake Charlotte, where employees are valued and in turn value their customers. I hope the owner and upper management sees this review and recognizes Logan Pope for the outstanding service he provides. I look forward to continuing to do business with this dealership and possibly trading for another vehicle in the future. Thank you, Logan, and all the important people at Porsche Northlake Charlotte, Thank you for valuing your customers the way you do. We appreciate you! Respectfully, Your Future Porsche Northlake Customer Chris Hill

Our sales person was Mason Caldwell, an extremely knowledgeable and well spoken young man. We wound…read moreup purchasing a 2020, Buick Enclave and trading in my wife's Buick. The negotiations were fair from both sides...I believe both parties were satisfied with the final price and the financing also went smoothly. Once we agreed on the price, Mason introduced us to a business manager named Jerrae Gordon. Mr Gordon is equally exceptional at his job, handling the different options facing customers that want to finance part of their transaction. His desk top was a huge digital spread sheet showing the different options for financing and ultimately, the contract that we would be signing. Since the contract was on his desk top, it was easy for everyone to read and signing was done with a finger signature. Pretty darn cool. Buying a car from these folks is about as enjoyable as you might hope. Certainly was eye-opening to me. I look forward to trading in my car next time and getting a Randy Marion Buick. We highly recommend Randy Marion Buick

do not take a GMC vehicle here -- although no one knew how to fix my problem, they charged me…read moreEIGHTY DOLLARS to watch Bubba scratch his head will be purchasing a Honda or Toyota in the future!

I cannot say enough GREAT things about my experience with the team at Huntersville Ford. We started…read moreour search working with 4 Ford dealerships and 2 Nissan dealerships as we navigated our remote vehicle purchasing journey. We ultimately decided to go with Ford and located a particular F-150 at Huntersville Ford's website. I originally reached out online, speaking with Alycia who was kind enough to talk to me about my wants, needs, and my concerns around social-distancing amid the COVID-19 pandemic. She introduced me to Angelica who further helped me understand the pricing on the particular vehicle I was interested in; she, too, was very helpful and friendly. For much of the buying-process I worked directly with Eric Basiliere who was amazing. Eric and I went back and forth over email and phone for several days as I asked a million questions. I am sure I asked more questions than most customers, but Eric and his team never made me feel like an inconvenience and were always quick to respond. I had quite a few questions I needed answered (this was my first truck purchase, so I required a lot of education on the features), and even more requests around pricing, financing, trade-in, delivery, etc. Once we agreed on a price and our trade-in, he introduced me to Michael, the finance manager. Michael ran my credit through their most competitive in-house banks/financiers and was able to get me a phenomenal APR along with the available Ford rebate and sales price. When we came down to the final steps, I reiterated my sincere need to complete the process as safely as possible. I'm very high risk for COVID-19, and was not prepared to go for a test drive, let alone go into a dealership and sit in an office filling out paperwork. Eric & Michael handled as much as they could remotely/virtually and honored my medical needs. Once it was time to finalize the process, Eric was generous with his time and drove the truck to our home late on a Friday afternoon! My husband and I signed the final required paperwork (outside, distance was respected, and masks were worn by all), and Eric stayed an extra hour to 'onboard' my husband - to show him all the features of the truck in-person, to help him connect to the FordPass app, and to walk him through everything. All of this was not only late (after most/normal work hours), but outside in hot and humid weather. Overall, Eric and his team were INCREDIBLE! We've already referred them to our friends and neighbors and are looking forward to being Ford customers for life.

I cannot recommend this dealership due to a severe lack of communication and poor customer service…read more I contacted them in July 2025 regarding a warranty cancellation refund after trading in my truck. For months, I was passed around to multiple sales members who eventually stopped taking my calls and would not reply to my emails. It took until January--six months later--for a check to finally be issued, and even then, it was sent to the wrong address. It is clear that this dealership only prioritizes you when they are pitching a vehicle. Once the deal is done, you are on your own. Highly disappointed.

My car ignition wasn't turning over quickly. Even though I didn't have an appointment I felt it was…read morebest to take it in for service. Chris was able to get my car diagnosed and repaired within 2 hours. He was very pleasant and professional and I highly recommend you see Chris @ Toyota of Huntersville for your car repair needs.

I don't like to be complain about a business or service because I get it sometimes it can be hard…read moreor there's things I'm not seeing but for an oil change and tire rotation to last 3 hours is insane, I also got no updates or had anyone come up to me. I could've gone to valvoline and been done in like 30 minutes. The staff was rude, Marie if I'm spelling her name correctly she was nice but honestly she wasn't great either. This place has always been horrible If you have three hours to kill for an oil change come here. They also misplaced my keys as well which took 15 minutes to find.

I thought I was an Audi customer for life after having both the 2022 and the 2024 Audi E-Trons. I…read morehave been in a lot of SUVs and nothing drives as smoothly and as quietly as the E-Tron. Every time I am in a gas car now, I am super annoyed with how clunky and loud it is. The features of the E-Tron are also amazing. I am for sure an Audi for lifer now after the exceptional customer service I got from Raymond Carruthers. He's an excellent sales person and this is coming from someone who was in sales for 10 years (B2B then surgical device sales) and who cannot stand it when sales people are pushy or use BS tactics like "well if you sign up today then I can do X but I can't honor that tomorrow." Ryamond goes above and beyond for his clients, he never uses shady sales tactics, and as long as he's at Audi, I'll come back to this dealership each time I need a new vehicle. THANK YOU Audi Northlake and Raymond!

My service visit was amazing. We all die slowly going in for car maintenance. The unknown possible…read moreissues being discovered along with the monetary situation always raises some anxiety. I was warmly greeted on arrival and saw a specialist in 5 minutes. Confirmed my visit which was a full inspection as I just bought the car 3 months before. He noticed my pad and took the time to say what else do you have as a concern. The nerd in me jumped for joy. OK here you go! He answered every question. Patiently with some humor but also with courtesy and knowledge. The customer waiting area is well designed for customer comfort. Snacks, juice, coffee, ample and spaced out seating. See you for my 10k check up Ray Ellsworth! We have bonded and I am very grateful for the service and attentiveness! 5 star service with everyone I met. Best decision with no stress just good service and professionalism.