Every time I come there is always a different crew of people working. I don't know if that's good…read moreor bad. I made my appointment a week ago. I knew the brand of tire I wanted so I told them to make sure it was in stock and ready to be put on my car. I scheduled the appointment so I wouldn't have to wait long and so they would be prepared, but I've been here three hours and I'm still waiting. My car is up in the air in the bay. There was only 1 person sitting in the waiting area with me when I got here so I don't know why they scheduled me for this time if they were not ready to service me.I only came here for a set of new tires. People that dropped their cars off before me have come and gone. I'm going to start looking at Mavis or some other chains that will offer faster service, good customer service, reasonable pricing and someone that values customer's time. My time is important to me and this happens every time I come which is not often. I am not happy this afternoon. I got off early to get this done and over 3 hours is a long time to wait on a set of tires!

Took my truck there that needed a new AC hose. I told them what the issue is and what part to…read moreorder. The truck sat there for 2 days and nothing was done to it. They finally ordered the part and told me the truck would be ready Friday. Haven't not heard from them I drove there around 330 to check on my truck. My truck had been backed out of the garage bay so I figured it was done. When I asked they said no they haven't fixed it yet. This was 3.5 days now for a job that takes an hour.

1st, I would like to say that I been using their Sevice for about 5 years with no problems, but my…read morelast experience was horrible. I have a 2005 BMW x5, that I had towed to Bravo 4 Autowerks, due to it not cranking. They kept my vehicle for about 6 weeks and said I needed a new engine costing $9000 to $11000. Of course I said no and had my vehicle elsewhere, come to find out it was an crank shaft sensor, intake cam shaft sensor, and a exhaust cam shaft sensor costing $40 total in parts from amazon (after market brand). I am very disappointed in their handling of my whole situation!

DO NOT...DO NOT take your import vehicles to this shop. This complaint is about BRAVO4 Auto Werks…read more Trusted my 2007 BMW 328i to BRAVO4 for repairs on April 17, 2026; they kept my car until July 6, 2026. They are not trustworthy. Mark is a liar and will not communicate with you. Instead, Bravo4 kept my car for nearly 12 weeks without providing adequate updates on what they were doing or when it would be finished. I would call, and Marie, the desk assistant, would tell me she did not have any answers. Mark, the technician, was never there. He would be on vacation. My car sat there. I did not have access to what was going on regarding whether any repairs were done. April went into May. I would even go to the shop and appear in person to ask about the status of my car repairs, only to be told that they did not know and that Mark was not there. I made two or three appearances and called weekly about my car over the next eight weeks. April to May, May to June, BRAVO 4 had my car supposedly doing repairs totaling what I agreed to, $2,300. At the end of June, I told them I wanted my car back, repaired as agreed. When I got my car back, my stereo was no longer working, and the ceiling interior was falling out on my head because he left it out in the scorching sun over July 4, windows up tight. They closed the store after I called to say I was picking up my car, and I had to wait until Monday, July 6, 2026. I WOULD GIVE THEM A ZERO IF I COULD.

To get honest and timely assistance is greatly appreciated at anytime but even more important now…read more Brandon was awesome. He quickly recognized the issue and got us taken care of quickly. I can't say enough about how comfortable he made us feel about leaving our vehicle in his care.

From the owner: Specializing in repairs for high end vehicles and old school models with over 15 years of…read moreexperience. We can handle transmission repair, engine repair and custom body work. Give us a call today for more details!

Do not patronize this so-called business or it's new name and location PREMIER IMPORTS OF…read moreCHARLOTTE. I have a judgement that's over a year old which still hasn't been paid and the owner Rick Carcamo is a total scam artist. If you decide to take your vehicle to either of these fake businesses, YOU WILL BE SCAMMED GUARANTEED!

Confused.... this is the second time I've attempted to patronize this business. The first time I…read morefelt blown off and today all of the doors are locked despite their website indicating that they are open until 1pm on Saturdays.

Recently purchased a 911 from Porsche Northlake. Had a great experience. Car was fairly…read morerepresented, process was transparent. The General Manager Mr. Romano treated me like a VIP all the way thru. I just had the IMS preventative maintenance done by the service department. Mr. Pellett, the service manager was knowledgeable and professional. Will look to do business with this dealership again.

On July 4th, my husband and I decided to check out the new Northlake Porsche. While we were there,…read morewe looked at what was advertised as a 2023 Panamera 4 Platinum Edition in Copper Ruby. Steve also gave us a tour of the new facility while we were there. We asked about the Panamera 4 that they had on the lot. He brought the car around so that we could look at it. Although we had no intention of purchasing a vehicle that day, we were interested in learning more about the Panamera model. We currently owned a 2023 Taycan in Cherry Red Metallic. After a discussion and a test drive, we found the Panamera 4 to be a strong contender and decided to consider a potential trade-in, given recent trends in the EV market and concerns about future depreciation. The sales manager presented an initial trade-in offer of $50,000 for our Taycan, which had 10,631 miles, no interior or exterior damage, two new rear tires, and the Premium Package (valued at approximately $7,500). The offer was later increased to $52,000. While we expected some depreciation, the proposed value was lower than anticipated. We were informed that, due to their costs and market conditions, the vehicle would likely be listed between $62,000 and $65,000 for resale after their CPO cost. The sales manager met with us to see if a deal could be finalized, but we opted to return home to consider the offer further. After additional discussion, we informed Steve via text that we were prepared to move forward with the trade. We scheduled an appointment for Monday, July 7th. Before signing, my husband mentioned that reviewing the window sticker, did not identify the vehicle as a Panamera 4 (all-wheel drive) so we questioned the listing. Steve verified this detail and confirmed that the window sticker was accurate, that it was not an all-wheel drive as they advertised. When we inquired about a price adjustment due to this discrepancy, we were told the price would remain unchanged. We asked whether all-weather mats (valued at approximately $200) could be included with the purchase; instead, we were offered a $100 gift card toward the mats. We had purchased our last three cars with Hendrick Porsche and the all-weather mats were included without issue, along with other gifts. Our experience with Northlake Porsche did not meet our expectations. The vehicle we purchased was missing some of the options we believed were included, and the front bumper and hood had poorly executed paint touch-ups, which we plan to have professionally repainted. Additionally, we were initially informed that our trade-in vehicle, the Taycan, would be resold for $62,000-$65,000. However, it is currently advertised on their website for $75,896, which is significantly higher than what we were told. We felt that the offer we received for our car was below its expected market value. We have decided not to pursue future purchases with Northlake Porsche. Moving forward, we plan to service our vehicle with Hendrick Porsche, where we have consistently experienced a higher level of customer service and honesty. We now questioning the integrity of Northlake Porsche.

Customer Service is top notch. Technicians are very cool and do a great job. Quick service. The…read moremanager here is amazing! I love coming here!

They did their job. It was a great experience . Jiffy has good customer service and they listen…read moreto the customer.

Awesome car for the money. Can't get this tech and warranty with any other manufacturer.read more

It pains me greatly to do this but I have to. I owe it to the community. I purchased a 22 MYLR on…read moreJuly 13th from Tesla. They brag about their 115 point checklist and all that. However, I don't think they do it on every car. My car had a fog light out, a broken windshield wiper arm, a loose something in the back, the battery will only charge via AC at home on a 32 A not 48A which is what I have, the dash cams aren't focused and can't read a license plate 20 feet away, the Hepa and cabin air filters had never been replaced in at least three years. There was mold growing in the cabin air filter. All those are on the checklist but were ignored. I love the car in concept and I think I got a clunker. Plus two other things that really set them apart. 1.) the car had been in an accident, small rear-end collision and was not disclosed and 2.) it was a rental and that wasn't disclosed. I would not have purchased the car knowing either of those two things. The lift gate was a little crooked when I picked it up. I mentioned it to the guy at the pickup location and they said, "no big deal" fill out a service request in the app and they will fix it. They actually made it worse. I was livid and so they sent it to Tesla collision since they do that better than the service department. I asked again had it been in a wreck and they assured me it had not been in one. It took a month to get to the collision center and they told me it had been in an accident. I lost my shit a little. They took it apart and sure as shit, it had been hit from behind. She pointed to the latch hook had all the paint rubbed off and there was rust on the side where the gate slid next to the body. I asked about the hook and she said it had been like that for a while since all the paint had been worn off. (at this point I had had the car six weeks and 4 of those days it was in the shop.) I contacted Tesla resolution department like the paperwork said on September 4th, the day after the collision department told me. As of this review I have not heard from them. I have tweeted, emailed and called Tesla support, I have talked to the service manager, he called because I was railing on them in the app. He called to "get information" then tried to sell me a new car since they wouldn't have the problems I have. I said what do I do with my car and he said we can trade it in. Mentioned the accident and would cost on the trade in value... He did tell me the manager for used cars would call me. As of this writing I have not heard from anyone at Tesla regarding this. Also, I have the windshield protection plan and I got a chip. I submitted for repair and they sent me a bill for $1,300 and change. I reminded them I have the plan and they apologized and blamed it on AI. The following week they sent me another estimate and this time it was almost $1,600 for the same work. So by now I don't trust these people for anything. I mentioned the battery charging issue, and I am still under ALL the warranties on the car. They want to charge me $305 to diagnose the problem. I asked what the charge was for since this is a warranty repair on the battery. Here is their response: "We require your approval to proceed with the initial diagnostic process. Once the inspection is complete we will be able to confirm if the repair is covered under the terms of your warranty, at which point the estimate will be adjusted accordingly. The suggested repair is warrantable so that could switch over but we do not know at this time." This came AFTER I told them to see if the rear impact damaged the battery. They keep avoiding me and not calling me back. The only reason I still want a Tesla, the car is a cheat code. The company is just another car company, take advantage of you and nickel and dime you to death. This is the first time in 20 years buying from a dealership and they are just like ford, chevy or any other mouth-breathing car company. They see you as an income source, not a client. So buyer beware and be diligent when you pick up your car.

I really had a good experience at this location. I brought my Yukon in for oil change service…read more Immediately, the gentleman assisting me attempted to make a professional connection with me. He says, "Sir, pull in to this bay and I agree with you that faith does move mountains." He read the license tag on the front of my truck, but it was just good to know that I was receiving service from someone that cared to connect with the customer. Customer service is often hard to find these days. I felt as if someone cared that much to connect with me then surely they would also connect with my vehicle. I was also out of there in no time and they applied a veteran's discount. Really appreciated the service.

READ YOUR RECEIPT I…read morereally hate writing bad reviews. However, given my experiences with this store, I'll make an exception. This is the last time I will go to a quick-lube place! I visited this store twice to get an oil change on my previous car. So I decided to return to get an oil change for my new car. My worst mistake. To be clear, my car was not leaking oil until I brought it here. I stay up to date with all my car repairs. I brought my car in for an oil change on May 30th. A few days later I noticed an oil spill in my driveway. So I took it in on June 2nd to get it looked at. I was told, "It was our fault, we did not clean up everything, and I had a small valve cover gasket leak." I thought okay, let me go ahead and get that fixed. After driving 5 hours to another state, I once again noticed an oil leak under my car. I took it to another location on June 9th, who immediately called this location to figure out what had happened. The technician there told me the filter was installed improperly. I then drove home and still noticed my car was leaking. Tired of the back and forth, I took it to the dealership. They informed me that I needed a new oil filter housing due to the damage caused by the initial filter being improperly installed. Of course, I needed to be reimbursed, so I created a claim with customer care on June 10 for reimbursement for a driveway cleaning and the dealership bill. It's been almost two months and no one has reached out to me regarding the claim. I've spoken to countless customer care reps and upper management has not reached out. Except for the assistant store manager who said he would give me a callback. He did not. Management says they call but I have no voicemail or anything. They didn't call. They tell you anything to get you off the phone. Regarding the repair they only mentioned what was on the receipt, about all repairs having to go through Valvoline, meaning they couldn't care less. I even spoke to the store manager, who said the same thing. Honestly, who has the time to go back and forth, especially after I took my car there again to get it looked at a second time. Why would I take it there again, for you to tell me you fixed it and it will not be fixed? Please if you want to save money, a $30 oil change is not worth spending hundreds of dollars out of pocket later. Do yourself a favor and visit another location. Management is friendly until you have a problem. Don't be fooled by their friendly staff. They don't care about your car or your wallet. Do your research and find another location that will provide you with the care you deserve. I learned my lesson.