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    Firestone Complete Auto Care

    2.8 (32 reviews)
    Closed 7:00 am - 7:00 pm

    Services - Firestone Complete Auto Care

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    17 More Services

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Firestone Complete Auto Care Photos

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    Recommended Reviews - Firestone Complete Auto Care

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    2 empty bays

    I made a 10:00 am appointment for tire installation, I arrived early, completed check in before 10:00 am. My car wasn't touched until 10:50. I absolutely love businesses that value my time and respect their appointment schedule.

    Nick S.

    Had my car taken in to get the tires changed. They did a pre-inspection before doing the work to make sure there was no damage on my vehicle, they found none. I get my car back and my bumpers cracked. They don't want to take responsibility. Blake the store manager was not very helpful and denied everything when clearly it happened at his store.​

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    Photo of Bill W.
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    3 years ago

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    Lee S.

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    9 months ago

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    10 months ago

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    5 months ago

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    2 years ago

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    3 years ago

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    2 years ago

    Hector is the man! He helped me get to the right place and was very open and honest with me! You got yourself a customer. Thank you

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    4 years ago

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    5 years ago

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    3 years ago

    My car is always a hot mess and Hector always provides the best customer service and patience.

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    3 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    5 years ago

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    3 years ago

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    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    Larry was extremely helpful at describing their process and very detailed when describing what work was needed.

    Mentioned in 2 reviews

    Read more highlights

    Valvoline Instant Oil Change

    Valvoline Instant Oil Change

    (4 reviews)

    I really had a good experience at this location. I brought my Yukon in for oil change service…read more Immediately, the gentleman assisting me attempted to make a professional connection with me. He says, "Sir, pull in to this bay and I agree with you that faith does move mountains." He read the license tag on the front of my truck, but it was just good to know that I was receiving service from someone that cared to connect with the customer. Customer service is often hard to find these days. I felt as if someone cared that much to connect with me then surely they would also connect with my vehicle. I was also out of there in no time and they applied a veteran's discount. Really appreciated the service.

    READ YOUR RECEIPT I…read morereally hate writing bad reviews. However, given my experiences with this store, I'll make an exception. This is the last time I will go to a quick-lube place! I visited this store twice to get an oil change on my previous car. So I decided to return to get an oil change for my new car. My worst mistake. To be clear, my car was not leaking oil until I brought it here. I stay up to date with all my car repairs. I brought my car in for an oil change on May 30th. A few days later I noticed an oil spill in my driveway. So I took it in on June 2nd to get it looked at. I was told, "It was our fault, we did not clean up everything, and I had a small valve cover gasket leak." I thought okay, let me go ahead and get that fixed. After driving 5 hours to another state, I once again noticed an oil leak under my car. I took it to another location on June 9th, who immediately called this location to figure out what had happened. The technician there told me the filter was installed improperly. I then drove home and still noticed my car was leaking. Tired of the back and forth, I took it to the dealership. They informed me that I needed a new oil filter housing due to the damage caused by the initial filter being improperly installed. Of course, I needed to be reimbursed, so I created a claim with customer care on June 10 for reimbursement for a driveway cleaning and the dealership bill. It's been almost two months and no one has reached out to me regarding the claim. I've spoken to countless customer care reps and upper management has not reached out. Except for the assistant store manager who said he would give me a callback. He did not. Management says they call but I have no voicemail or anything. They didn't call. They tell you anything to get you off the phone. Regarding the repair they only mentioned what was on the receipt, about all repairs having to go through Valvoline, meaning they couldn't care less. I even spoke to the store manager, who said the same thing. Honestly, who has the time to go back and forth, especially after I took my car there again to get it looked at a second time. Why would I take it there again, for you to tell me you fixed it and it will not be fixed? Please if you want to save money, a $30 oil change is not worth spending hundreds of dollars out of pocket later. Do yourself a favor and visit another location. Management is friendly until you have a problem. Don't be fooled by their friendly staff. They don't care about your car or your wallet. Do your research and find another location that will provide you with the care you deserve. I learned my lesson.

    Valvoline Instant Oil Change

    Valvoline Instant Oil Change

    (59 reviews)

    I had my car inspected , oil changed,transmission fluid changed, tires rotated . Price was…read morereasonable and not much of a wait. Staff was personable and answered all my questions.

    This Valvoline could've cost me and my boyfriend a serious car accident. This is the only Valvoline…read moreI've ever had issues with. I also rarely go out of my way to make bad reviews on Yelp, but this place completely deserves every bad review that comes their way. My boyfriend and I took his car to get an oil change and tire rotation. The service was fast, but the staff were incredibly avoidant, unprofessional, and rude. For example, after we paid, they just walked off and didn't confirm that we were done. They also didn't hand us back our keys. Valvoline is known for the professionalism and kindness in their staff, this place is not practicing that. Additionally, they made zero eye contact with us the entire time we were there. Upon leaving the place, we happened to glance at his receipt before throwing it away. We noticed they marked down that he had a "severe oil leak" in the car. We were freaking out because they didn't mention it. Surely, a mechanic would notify their customer if their vehicle had a major oil leak. We drove all the way back and asked them what they meant by this, considering they let us drive off the property without notifying us. The mechanics looked at us like we were crazy for driving all the way back. They replied with "Uhh... yeah. There's a pretty bad leak along the whole bottom of the car," and no sense of urgency or elaboration. It didn't seem like they knew anything about cars. That was a major safety hazard. I have never in my life been to an auto/mechanic place that didn't notify customers about serious issues, like a major oil leak, before letting customers drive off the property. Additionally, if my boyfriend knew it was leaking, he would've gotten it fixed before getting an oil change. Beware of this place. I will never trust them to work on my car, or anyone else's, ever again. The Northlake Valvoline is incredibly professional. The staff there are awesome. We'll be going to that one from now on. It's worth the extra five minute drive to avoid this place!

    Firestone Complete Auto Care - autorepair - Updated May 2026

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