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    Grease Monkey

    4.3 (6 reviews)
    Closed 7:30 am - 6:30 pm

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    Response time

    4 hours

    Response rate

    100%

    Services - Grease Monkey

    Auto maintenance

    Oil changes

    Auto repairs

    1 More Service

    Routine automotive maintenance

    Grease Monkey Photos

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    7 months ago

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    Stacy T.

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    2 years ago

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    3 years ago

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    4 years ago

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    2 years ago

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    Valvoline Instant Oil Change

    Valvoline Instant Oil Change

    4.0
    (4 reviews)

    I really had a good experience at this location. I brought my Yukon in for oil change service…read more Immediately, the gentleman assisting me attempted to make a professional connection with me. He says, "Sir, pull in to this bay and I agree with you that faith does move mountains." He read the license tag on the front of my truck, but it was just good to know that I was receiving service from someone that cared to connect with the customer. Customer service is often hard to find these days. I felt as if someone cared that much to connect with me then surely they would also connect with my vehicle. I was also out of there in no time and they applied a veteran's discount. Really appreciated the service.

    READ YOUR RECEIPT I…read morereally hate writing bad reviews. However, given my experiences with this store, I'll make an exception. This is the last time I will go to a quick-lube place! I visited this store twice to get an oil change on my previous car. So I decided to return to get an oil change for my new car. My worst mistake. To be clear, my car was not leaking oil until I brought it here. I stay up to date with all my car repairs. I brought my car in for an oil change on May 30th. A few days later I noticed an oil spill in my driveway. So I took it in on June 2nd to get it looked at. I was told, "It was our fault, we did not clean up everything, and I had a small valve cover gasket leak." I thought okay, let me go ahead and get that fixed. After driving 5 hours to another state, I once again noticed an oil leak under my car. I took it to another location on June 9th, who immediately called this location to figure out what had happened. The technician there told me the filter was installed improperly. I then drove home and still noticed my car was leaking. Tired of the back and forth, I took it to the dealership. They informed me that I needed a new oil filter housing due to the damage caused by the initial filter being improperly installed. Of course, I needed to be reimbursed, so I created a claim with customer care on June 10 for reimbursement for a driveway cleaning and the dealership bill. It's been almost two months and no one has reached out to me regarding the claim. I've spoken to countless customer care reps and upper management has not reached out. Except for the assistant store manager who said he would give me a callback. He did not. Management says they call but I have no voicemail or anything. They didn't call. They tell you anything to get you off the phone. Regarding the repair they only mentioned what was on the receipt, about all repairs having to go through Valvoline, meaning they couldn't care less. I even spoke to the store manager, who said the same thing. Honestly, who has the time to go back and forth, especially after I took my car there again to get it looked at a second time. Why would I take it there again, for you to tell me you fixed it and it will not be fixed? Please if you want to save money, a $30 oil change is not worth spending hundreds of dollars out of pocket later. Do yourself a favor and visit another location. Management is friendly until you have a problem. Don't be fooled by their friendly staff. They don't care about your car or your wallet. Do your research and find another location that will provide you with the care you deserve. I learned my lesson.

    Firestone Complete Auto Care

    Firestone Complete Auto Care

    2.8
    (32 reviews)

    Every time I come there is always a different crew of people working. I don't know if that's good…read moreor bad. I made my appointment a week ago. I knew the brand of tire I wanted so I told them to make sure it was in stock and ready to be put on my car. I scheduled the appointment so I wouldn't have to wait long and so they would be prepared, but I've been here three hours and I'm still waiting. My car is up in the air in the bay. There was only 1 person sitting in the waiting area with me when I got here so I don't know why they scheduled me for this time if they were not ready to service me.I only came here for a set of new tires. People that dropped their cars off before me have come and gone. I'm going to start looking at Mavis or some other chains that will offer faster service, good customer service, reasonable pricing and someone that values customer's time. My time is important to me and this happens every time I come which is not often. I am not happy this afternoon. I got off early to get this done and over 3 hours is a long time to wait on a set of tires!

    Expensive took to have AC fixed they came Out with more to…read morecharge me that was on Wednesday and now it's friday and still have a leak somewhere or a valve that I they said they checked that gas Freon scape and smoke all over the engine Car was there all day i had to go get dis I said I had to called them ? When they were suppose to keep Me Posted

    Valvoline Instant Oil Change

    Valvoline Instant Oil Change

    2.6
    (59 reviews)

    This Valvoline could've cost me and my boyfriend a serious car accident. This is the only Valvoline…read moreI've ever had issues with. I also rarely go out of my way to make bad reviews on Yelp, but this place completely deserves every bad review that comes their way. My boyfriend and I took his car to get an oil change and tire rotation. The service was fast, but the staff were incredibly avoidant, unprofessional, and rude. For example, after we paid, they just walked off and didn't confirm that we were done. They also didn't hand us back our keys. Valvoline is known for the professionalism and kindness in their staff, this place is not practicing that. Additionally, they made zero eye contact with us the entire time we were there. Upon leaving the place, we happened to glance at his receipt before throwing it away. We noticed they marked down that he had a "severe oil leak" in the car. We were freaking out because they didn't mention it. Surely, a mechanic would notify their customer if their vehicle had a major oil leak. We drove all the way back and asked them what they meant by this, considering they let us drive off the property without notifying us. The mechanics looked at us like we were crazy for driving all the way back. They replied with "Uhh... yeah. There's a pretty bad leak along the whole bottom of the car," and no sense of urgency or elaboration. It didn't seem like they knew anything about cars. That was a major safety hazard. I have never in my life been to an auto/mechanic place that didn't notify customers about serious issues, like a major oil leak, before letting customers drive off the property. Additionally, if my boyfriend knew it was leaking, he would've gotten it fixed before getting an oil change. Beware of this place. I will never trust them to work on my car, or anyone else's, ever again. The Northlake Valvoline is incredibly professional. The staff there are awesome. We'll be going to that one from now on. It's worth the extra five minute drive to avoid this place!

    Total incompetence work here The ruined my wife's oil pan and refused to fix the leakread more

    Grease Monkey - oilchange - Updated July 2026

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