Pep Boys at Arbor Creek in Charlotte NC is phenomenal. My 90-year-old mother goes there for all matters concerning her automobile. The staff is always courteous, patient, and eager to help. They consistently go above and beyond to make sure she has what she needs. The level of customer service they provide is truly exceptional, and it's clear they genuinely care about their customers. We greatly appreciate everything they do. It's saves me from worry. As we well know Seniors can be TARGETS for unscrupulous business practices. (Not Here). Thanks again Mark and Staff you guys ROCK read more

I'll start by saying the customer service was good, thus the reason for the 1 star. However I'm extremely disappointed and plan to report this to corporate, the local news, and I plan to write a review on every platform. Took my bmw for brakes & rotors. I was told the vehicle also needed calipers. They stated this part needed to be ordered directly from bmw and it would be next day before they could quote a price. thankfully I picked the car up and took it to Hendrick bmw. I did not need calipers. pep boys quoted me $2300 to fix the vehicle, Hendrick BMW repaired for $753 I'm not sure if they were trying to get over on me because I was a woman or if the technician didn't know what he was doing. either way that's unacceptable. read more

Well had to go back because they failed my daughter car inspection. To there credit they did identify two burn out marker lights and two torn wiper blades. However, 237.00 seem excessive for what I did in less than 30 min and cost me less than 30.00. Further compound the issue. I again made an appointment for a re-inspection that should have taken less than 30 min. Three hours late, still waiting. Bypass this shop like the plague. read more

Don't even bother making an appt, it's a literal joke. If you can leave your car there probably not an issue but don't expect to be serviced based on your appt time. read more

I spent $2000 on new tires and brakes. My brakes are squealing and unbelievably loud. When Pep Boy techs told me that my brakes in front were almost gone and rears had almost a month left, at that time they weren't making a sound and working smoothly. Now I sound like a broken trumpet. Called them and never got back to me. Very unsatisfactory work! read more

If you're a woman don't go here, they will take advantage. Went in 10/19/25, they didn't rotate my tires and tried to upsell read more

Pep Boys - If you're a woman, don't go here. They will take advantage. Went in 10/19/25, they never rotated my tires - Auto Repair Near Me - Charlotte, North Carolina

We worked with the service technician Kal S. He was super informative and educated. He took the time to explain what he thought we needed besides the car alignment we originally came in for. Kal clearly explained the contributing factors that might be causing issues with the cars driving. He wasn't pushy on his recommendations at all, just super informative. Overall 1000/10 experience. We will definitely be back in the future for any other vehicle maintenance needs. It's hard to find great, patient, approachable techs like Kal S. I could not recommend him more! Great experience. read more

Convenience in location brought me here. Mr. Mark was responsive, very helpful and most importantly (to me) pleasant! The technicians made me aware of all my ongoing issues and fixed my car right up! Thank you! read more

I felt taken advantage of during my visit, possibly because I'm a woman. No one took the time to explain anything about my car, and it seemed like they assumed I didn't know what I was talking about. I was charged an unusually high amount for a basic oil change (much more than I've ever paid elsewhere).It came across as a money grab from a team that didn't seem interested in honest service or customer care. read more

Every time I schedule an appointment for an oil change, tire rotation, wheel alignment, or any other service to ensure my car is up to date, I'm always told to come back tomorrow or whenever I'm free to complete the service. What's the point of making an appointment with a list of services if only half of it gets done? I had to come back three times just to have my brake pad replaced under warranty. The service was scheduled at 2 pm on a Friday for a state inspection and brake pad replacement, which the manager knew about from a previous service. It's currently Sunday 9/22, and the service is still not done. Now the timetable is the end of the day. Ridiculous! read more

I have been a Pep Boys customer since 1995/96 and trusted you with 8 or 9 of my vehicles in that time frame. NEVER have I experienced service like I have the past two weeks. To make a long story short I took my Challenger in for an oil change (you can see where oil was spilled over the engine cover)(I have pictures) and brake INSPECTION. The service coordinator recommended front rotors and pads which I scheduled for the next day. Both appointments were much longer than expected. The car was not started on either of the days at the time it was scheduled. My last visit was almost 5 hours long. There was confusion whether the brake fluid drain and refill was accomplished. The brake filler reservoir cover was left off and found on the front valance of the engine compartment ( I have pictures). When I got the car home there was a heavy metal smell, the front wheels were hot and the rotors were so hot they were a bluish color. I was told on the 4+ hour "visit" that the calipers were shot. However they were not diagnosed as being at issue during the brake inspection the first visit, or after installing the new rotors/pads the second. I was presented an estimate of $700 for the caliper work. Although I think your work (excessive rotor heat) has caused the caliper defect your shop denies it. I would like the calipers replaced for free. I would like an appointment that is kept and not have to hang around for another 4 hours. On the 23rd I called to express my concerns and was told a district manager would call me today as my car is sitting in my driveway. As of 10/01/24 No one has called. I called again and given the same "we'll call you back" BS. I will be posting this on social media.... I'm done!!!! read more

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UPDATE 1 Well, whaddaya know? Not only did Pep Boys get me to buy a brand new tire, but guess what? That's right! Brand new tire is leaking. Now I'm convinced I was defrauded. DO NOT SHOP HERE!!! UPDATE 2 At last my tire issue has been resolved, and it wasn't by the chuckleheads at this Pep Boys. I took my vehicle to the Kia dealer and they quickly diagnosed the issue. It turns out I had a broken valve stem and bad tire pressure sensor. In fact, they said the tire pressure sensor was just rolling around on the inside of the tire. I will pass on using Pep Boys ever again. read more

I made an appointment online for an oil change and state car inspection at 11:00 am this morning, showed up ten minutes early, got all signed in and ... then I was told it would take FOUR hours for the oil change and inspection! Had an interesting discussion with the manager who wanted to impress upon me that he had several cars in front of me. I tried to impress upon him that I had an appointment for 11:00. He didn't quite seem to comprehend how appointments work and just shrugged my stated concern with how long it would take off because I had made the appointment online. This was my first experience going with Pep Boys. I usually use local shops for oil changes and inspections but I was impressed this weekend by a lady I met who worked in Pep Boys' corporate offices and thought I would give it a try. Needless to say, I will not make that mistake again. read more

Bought four tires from Pep Boys at 8620 Arbor Creek Dr.. Charlotte,, NC. While driving on interstate, one wheel came off the car causing $1544.78 damage because the wheel was not secured to the car. Had to spend $100 to tow the car to where it could be repaired. Pep Boys has not paid for my loss even thought they have video proof their worker did not secure the tire to the car read more

Pep Boys - Where the wheel came off the car. - Auto Repair Near Me - Charlotte, North Carolina

I happen to visit this place to get the oil changed. Well, firstly when I visited there, they were a bit condescending to me that, if I have used Pep boys before. I did mention that, I had used in NJ, they did not believe it much and thankfully they did change the oil. After checking my records, they saw that I have been using Pep boys since few years! Overall, this Pep Boys seems to be a great place and only thing is their customer service should have been better! read more

Pep Boys - Auto Repair Near Me - Charlotte, North Carolina

I'm not sure of the bad comments in this thread. I took my Tundra here to get a new set of tires, and could not be happier. Not only was Mark able to work me in between appointments, but he even stayed a little past closing to make sure that I was taken care of. They may be busy and a little short staffed, but Mark and team have my business for all needs that I wouldn't normally go to the dealership. Great job Mark! Great job Pep Boys! read more

Misleading and lying company!! Went here to get my car inspected, the mechanic failed one of my tires for being 2/32nd and then tried to lie about the law saying it failed because it had to be above 2/32nds (which is false the law states 2/32 AND above). Probably just to sell me a set of tires. I talked directly to the inspector/"master mechanic" there and asked for evidence in writing where it stated a tire at 2/32 fails (it doesn't, and it's clearly written that way in the law). The guy wasn't able to provide proof and instead started spewing car/mechanical terms which are obviously a tactic to mislead and confuse customers (again, nowhere in the law). I knew then that they knew the jig was up and it was no use, they got caught in a lie and were sticking to their guns. I got a second opinion on the matter from 2 seasoned mechanics, one of which does state inspections for the CMPD fleet, and they both said there is no case in which a car measuring 2/32 in tread depth fails. Yes, it is time for a replacement and I'll be getting my tires replaced at the next place that does my inspection. But it's super slimy and a misleading to misrepresent the law to force a tire sale. I probably would have ordered tires from this place if they had passed it but warned me that my tires are due for replacement. Instead, they decided to be deceitful. Don't go here, all they want is your money and don't actually care about you or the written law. read more

I called to see how long of a wait for an oil change and the guy asked how far away did I live. I said 5 mins, so he said come in they are doing one now and will get to mine in 15mins. I'm like great because i can get in and out. Well that turned into 30mins. As I waited I saw how they did a million things more than an oil change for the lady in front of me. Then 30mins after that the guy comes to tell me about an air filter, then 10mins later about fluid, then 10mins later about a future time up. It just seemed like a never ending story. At this point I say I need to get back to work so make note and I'll come back. He says ok let me tell them Hurry up. 2mins later they are finishing up my car. I don't like when you waste my time and there was NOBODY here. I won't be back at all because they were not considerate of my time, at all. Very nice place and convenient but not so good service. I know car places find a million things wrong but it doesn't normally take a hour to do so. I could've been better off going to the dealership. Guess you get what you pay for. read more

Pep Boys - The place room where I ended up falling asleep, the waiting room - Auto Repair Near Me - Charlotte, North Carolina

Karrim was an awesome technician!We were on our way to Washington DC, and in need of coolant fast! He quickly took care of us. The front staff was super nice and helpful as well! The location was very clean and well maintained. Highly recommend this Arbor Creek Pep Boys! read more

I have been going to this Pepboys location for the past 7 years for all of my vehicles and my companies cars. The service has declined to the point that they just don't care. Today 8hrs for a oil change and inspection to have no updates and I had to call to see if car was done. Made the appointment 2 weeks in advance . Rob said I needed 2 new tires in order to pass inspection and he would need the car tomorrow to install. Horrible customer service and would NOT recommend anyone going to this location. As to why it took 8 hrs Rob said other customers were ahead of me. Lost a customer today Rob. read more

Brought a vehicle in, needed a nail removed. Charged + $30. Wasn't a great experience, cost was not what I thought I was going to be paying, and tech. left the leather interior dirty. A week later I brought another vehicle in, needed a nail removed. Charged $12. When asked why the difference in price, I was given the response that they're running a promotion. Same promotion they've been running this entire month of Aug., $10 off nail patches. However, I was charged an additional $10 to reset a tire gauge light. My Audi did not need that light reset, nor did my Jeep. Not professional service and not honest. What saddens me most is pricing is subject to change any day even if they are running a promotion. read more

A specific service was listed on their website (lowering springs install) . I contacted them about this service and made an appointment listed for said service. I did this 12 days ahead of time, to ensure little room for error. But when I show up I am told that they don't even do that service whatsoever, despite accepting my appointment specifically to do so- 12 days ago. An employee also make a rude comment to me, and made fun of my car while I was in the parking lot. Bad service, rude employees, and offering services that they don't even have. Terrible experience. Better off saving your gas money like I wish I had :/ read more

These people are very crooked. My daughter brought her 2007 BMW 335i in for an NC safety inspection. They failed her car stating the front struts and rear shocks were all leaking and needed to be replaced. Additionally, the license plate light bulb was also burnt out but they would replace that free of charge with the purchase of the struts and shocks. The repair bill was written for $2,060.76. This included 2 struts, 2 shocks, PepGuard limited extended labor warranty, along with $24.98 for the bulb replacement they said they wouldn't charge for. When she went to pick up the car she asked to see the leaking struts and shocks they wanted to replace. They declined to show her stating they didn't have an available lift. She brought me the car and I put it on a lift. The shocks and struts are NOT leaking. I am not a licensed mechanic, but have been working on vehicles most of my life, and I have a friend who is and lives near by. He came by and agreed, they are not leaking. She took the car to another shop (after I replaced the bulb) and the car passed without an issue. I feel confident they saw a young female with a BMW and thought they has an easy sale. In my opinion many shops see BMW and think people have money, and a female especially young and think they are ignorant. While this may make you a bunch of money with many customers, it is clearly unethical and crooked. As most of us know, a good honest mechanic is hard to find. Apparently Pep Boys hasn't found one in this particular tech. This is the store on Arbor Creek Dr. in Charlotte, NC. The mechanic was Eugene L. They should be ashamed of themselves for trying to take advantage of a young individual who could have potentially been a future customer. When I contacted Pep Boys corporate, they informed me the shops are not owned or operated by Pep Boys. They are separate businesses. They refused to help. My daughter wasted time and money paying for a failed inspection. read more

I've had a great experience here on 2 occasions. First being an oil change for my wife's car and second, plugging a leak in my wife's car tire. Excellent customer service and work. I'm quite picky on repairs shops as I myself know a thing a two about cars and especially when it's a franchise as shops differ location to location. Hope the team continues to provide the same great service for future needs read more

Management at the Arbor Creek location is in constant rotation and each one is no better than the last. I purchased two tires from this location and a few days later one tire started leaking air due to a build up of corrosion on the inside of the wheel; preventing a tight seal. I inquired if this issue should've been noticed during installation and the manager just said, "no, not always," which left me to wonder, well in what scenario would it not be?  Also, these tires came with free roadside assistance and my current rsa plan was up for renewal so I decided to test out the "free" roadside for comparison.  When I called I was bounced around the queue before finally reaching a live rep, only to discover that their towing service does not transport to your residence or to a preferred mechanic but rather ONLY to a Pep Boys store (total bait'n switch).  But that's not even worst part, the worst part is that unlike a name brand rsa company that covers towing for a generous portion of miles, this company's coverage is only up to a $100, and anything over is the customer's responsibility.  But in order to know whether you'll go over this amount, the rep has to call a nearby towing company to check their rates.  A typical towing company charges an upfront fee for an extremely limited set of miles and anything over the initial allotment is charged per mile.  And what's the likelihood of your proximity to a PepBoys store being covered under this kind of plan? I also dropped off a battery at this location to be charged but when I brought it home and put it in my car it wouldn't start. When I returned it, the rep informed me that a cell inside the battery was dead. The machine clearly indicates when a battery is charging or whether or not it can be, so the fact that the current manager (2021), with whom I left it with, returned to me a completely dead battery is total negligence.  Not to mention how long it takes this manager to complete an invoice. I had to ask him if there was any additional info that he needed as a hint for him to hurry a long with the transaction. And let me clarify that the only reason I revisited this location was strictly out of necessity for convenience - not quality service. read more

I discovered them through a past brake service in Florida and when my caliper locked up unfortunately Mark and his team really came through for me. They discounted the service and warrantied some of the parts from a prior brake repair. He also gave great advice on how I should do both sides since my vehicle had spent a majority of time in New England and that the other brake could also go in time. He was very attentive and his employees looked happy to be at work. Obviously being in the auto business could be physically draining but they seemed to not show it! The brakes have been excellent so far and I hope they last as well. I will inquire about future service here since they did a great job for me. Thanks Pep-boys team! read more

I brought my car in on I want to say Thursday (2/6/2020) for an oil change, I drove up from FL so decided to get an oil change before I left Monday evening. On my drive back down I started smelling smoke so pulled off on the side of the highway and my car just started smoking. I checked the oil to make sure there was oil and there was but there was a fluid on my engine that I wasn't sure of. I thought it was just excess oil so dismissed it once the smoke finally disappeared. I sat on the side of the highway for almost an hour so my car could cool down and the smoke would stop. I ended up stopping at a hotel because I was too worried about driving the rest of the way. When I finally made it home, we looked at my engine a little more and checked all the fluids just to realize the dipstick for the transmission fluid wasn't put back in properly causing it to spill out. I had absolutely no issues prior to driving up or even on my drive up. I've never experienced my car smoking before. I've replaced the transmission fluid that was leaked out. When I called pep boys to ask about it, the man told me that they aren't "certified" to check transmission fluids or anything with the transmission. Yet the website sells transmission fluid and the other locations I've called have stated that they do in fact check transmission fluids and change them out. And if you aren't certified to check transmission fluid, how are you certified to do an oil change? I've never had any issues with pep boys before and I'm not one to complain. But this incident put me in a crappy situation as a female traveling alone and having to constantly stop to make sure my car was fine. This turned a short 8 hour drive into a 10 hour drive and a night at a hotel. read more

Sometimes it's not the service you get, it's the service you get when something isn't 100% right the first time. In that regard, Pep Boys came through like a champ. I bought a set of tires elsewhere Saturday morning, and needed to get them balanced. I called the Boys, and they said to drop it off and they'd take care of it. On a Saturday without an appointment. I dropped the car off, and got picked up my wife in our other car. A couple of hours later, I got a text telling me that my car was ready. We picked up the car, and at first it drove great. Later that day, there was a pull to the tires. I called the Boys back, and agreed to drop off the car again Sunday morning. When I walked in Sunday, they greeted me by name, and promised to take care of the problem. After getting word that the car was ready, I headed back down again. Once I arrived, they told me that they had rotated the tires 3 times before identifying that 1 of the tires was defective. And no charge for all of the extra work caused by something that wasn't there fault. A Great start to a relationship with a newly opened business in my neighborhood. read more

Pep Boys on Arbor Creek always looks out for me, which is why I keep coming back. I came for the standard oil change and wipers but after additional inspection determined I needed coolant flush. So got that taken care of with a discount (Thanks, Tim....you're awesome). Love it here, love the service!!! read more

Great customer service! Kevin took fantastic care of us and our van. Despite being busy and short handed, he worked our vehicle in and we didn't have to wait for hours and hours, which is really fantastic when you're a mom with three little ones!! Thank you!! read more

I had my oil changed recently at Pep Boys. And upon leaving I noticed my maintenance light was still coming on. I was suppose to take it back to have a "specialty" tech look at it and turn it off (so I was told) After see the alert a number of times upon starting my car, I finally noticed, it wasn't a maintenance alert for the oil, but for a tire rotation. So unknown to Pep Boys I called to inquire on the cost to just rotate my tires. They said it would be no charge and that I could bring it up there as soon as possible. So being I was in the neighborhood, I went straight there. While waiting. the rep Greg or Gary was helping another customer and stepped out into the service bay. He later came back and spoke to me, telling me the couldn't rotate my tires because the tech had step out and viewed my tires and said they were balding on the outside. He stated I needed new tires. So I ask that a tech remove the alert and left. Now mind you, I've order my tires which are on backorder and they should be here within a few weeks. I had not chosen a repair shop to install them and was possibly considering Pep Boy. So I decided to call Lexus to have them look at my car tires. I have been servicing my car at Lexus since it was brought there. My service or maintenance warranty had expired through Lexus, so my visit to Pep Boy was my first visit to an outside repair shop. However, since then I've purchased another warranty, but tires and oil changed are not included. The also informed me that I need new tires, BUT they were able to rotate them. They again reminded me that tires should be my next service. They even washed my car. We think the direct dealer are always trying to be unfair. I am aware that there service prices may be more costly then other places (not that my was any less expensive at Pep Boy) but you expect to get what you pay for. What you don't expect, is to be taken advantage of. Thank Pep Boys read more

I just moved here from the DC area and I needed a place that could help me with my vehicle needs. This place happened to be by my house and I took a chance and I am so thankful that I did. 1st visit - simple oil change and tire rotation. They didn't try to up-sell or offer me services that I wasn't interested in. That hooked me and I knew I could come back to them and not feel cheated. 2nd visit - my Maryland license plates were so rusted on that I couldn't remove them at home. They were quick, honest and as helpful as can be. They ended up having to drill through the screws but they were completely upfront about everything. Even more than their honesty, their customer service was incredible - so friendly, helpful, and knowledgeable. I truly feel comfortable every time I walk into that store. The Asst Manager, Kevin, and the techs that have worked on my vehicle, Ashley and Scott, are truly just awesome. I will be honest, I don't normally write yelp reviews (unless I get truly poor service and want to warn others) it's refreshing that I can write this one. So yeah...go see them, now! :) read more

Can't say enough about Store manager, Tim, and Josh (not sure what his title is) but these guys are just great. My girlfriend was on the way back to Alabama from NC when she noticed her tire pressure sensor indicated low tire pressure. Since we had just filled it up before she hit the road, the assumption was that she had a nail in her tire. I called and spoke to Josh and explained the situation and asked if my girl could stop in on the way home and if they would take care of her. They went above and beyond all expectations. They greeted her at the door, got her car right in and discovered that her tire was fine and that the valve was bad. They replaced the valve quickly and got her on the road in an extremely timely manner. And to top it all off, they didn't charge her!!! THANK YOU guys!! Go visit this store!! read more

This is one of the best pep boys I've ever come in contact with the staff is friendly courteous very knowledgeable of my vehicle I started with a fleet vehicle they done such a good job I now bring my personal vehicle for them to work on Price just Wright for the services that I received read more

Pep Boys - This is the best pep boys I've ever came in contact with the employees are friendly courteous knowledgeable 5stares - Auto Repair Near Me - Charlotte, North Carolina

Chris and the team at pep boys did a great job working on our Bronco! Hard working group. Thanks again read more

Pep Boys on Arbor creek is great. Bill is always courteous and professional. Good at explaining what, how and why plus answers your questions or recommends the best solution even if that means going back to your dealer for a warranty claim. Friendly staff and very helpful even to my wife read more

These guys are awesome! What I thought I needed to make my 2008 Lexus run correctly turned out to be nothing more than some junk in my fuel system. I was fully prepared, based on what the dealer told me, to be spending close to $800. to make my car right. After speaking with Jay & Terry they said they recommended to do a basic cleaning of the fuel system since the problem was not a constant issue. $100. dollars later: problem solved. The car has been running fantastic since. As a side note when I picked up the car Tim and Jay made sure the car brought up to the front door which made a world of difference since I am disabled. These guys have earned my business and trust from this point on! read more

I needed to have my car maintenanced and inspection done. Joe and his team went above and beyond to get the work done on my car and me taken care of. Joe explained everything that was performed and completed. He didn't try to sell me more than was needed which being a female, I'm always worried about. He worked with me and my crazy schedule to get this completed for me as well. Definitely earned my repeat business. read more

Total joke of a store. Website clearly advertises a 30 minute oil change with an appointment, but when you arrive you are told they are over an hour behind and the 30 minute guarantee is in fact not a guarantee, smirking all the time. No problem will never go to Pep Boys again due to their blatant false advertising. read more

I walked in without an appointment with a dying battery that was still under warranty. Pedro told me that it would take almost 2 hours as they were running behind and only had 2 techs working. I told him I was on a lunch break and if he could squeeze in a quick battery change it would really help me out as I needed to get back to work. After about 50 minutes Pedro himself started to test the battery and after determining it needed to be replaced he had me out the door very quickly. Great customer service from Pedro!!!! read more