Cancel

    Open app

    Search

    Pep Boys

    3.1 (52 reviews)
    Closed 7:00 am - 7:00 pm
    Updated 1 week ago

    Services - Pep Boys

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    18 More Services

    Fuel system cleaning

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto light repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Auto battery and fluid recycling

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Pep Boys Auto Repair Photos

    You might also consider

    Recommended Reviews - Pep Boys

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    I have been a Pep Boys customer since 1995/96 and trusted you with 8 or 9 of my vehicles in that time frame. NEVER have I experienced service like I have the past two weeks. To make a long story short I took my Challenger in for an oil change (you can see where oil was spilled over the engine cover)(I have pictures) and brake INSPECTION. The service coordinator recommended front rotors and pads which I scheduled for the next day. Both appointments were much longer than expected. The car was not started on either of the days at the time it was scheduled. My last visit was almost 5 hours long. There was confusion whether the brake fluid drain and refill was accomplished. The brake filler reservoir cover was left off and found on the front valance of the engine compartment ( I have pictures). When I got the car home there was a heavy metal smell, the front wheels were hot and the rotors were so hot they were a bluish color. I was told on the 4+ hour "visit" that the calipers were shot. However they were not diagnosed as being at issue during the brake inspection the first visit, or after installing the new rotors/pads the second. I was presented an estimate of $700 for the caliper work. Although I think your work (excessive rotor heat) has caused the caliper defect your shop denies it. I would like the calipers replaced for free. I would like an appointment that is kept and not have to hang around for another 4 hours. On the 23rd I called to express my concerns and was told a district manager would call me today as my car is sitting in my driveway. As of 10/01/24 No one has called. I called again and given the same "we'll call you back" BS. I will be posting this on social media.... I'm done!!!!

    Where the wheel came off the car.

    Bought four tires from Pep Boys at 8620 Arbor Creek Dr.. Charlotte,, NC. While driving on interstate, one wheel came off the car causing $1544.78 damage because the wheel was not secured to the car. Had to spend $100 to tow the car to where it could be repaired. Pep Boys has not paid for my loss even thought they have video proof their worker did not secure the tire to the car

    Divya D.

    I happen to visit this place to get the oil changed. Well, firstly when I visited there, they were a bit condescending to me that, if I have used Pep boys before. I did mention that, I had used in NJ, they did not believe it much and thankfully they did change the oil. After checking my records, they saw that I have been using Pep boys since few years! Overall, this Pep Boys seems to be a great place and only thing is their customer service should have been better!

    The place room where I ended up falling asleep, the waiting room

    See all

    4 months ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    We appreciate the 5-star rating!! Thank you for your business!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Business owner information

    Photo of Pep B.

    Pep B.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Pep B.

    Pep B.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Business owner information

    Photo of Pep B.

    Pep B.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Pep B.

    Pep B.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Business owner information

    Photo of Pep B.

    Pep B.

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Pep Boys S.

    Pep Boys S.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Luis C.
    353
    19
    1

    7 years ago

    Business owner information

    Photo of Pep B.

    Pep B.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Business owner information

    Photo of Pep B.

    Pep B.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Pep B.

    Pep B.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Pep B.

    Pep B.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Pep B.

    Pep B.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Pep B.

    Pep B.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Business owner information

    Photo of Pep B.

    Pep B.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Business owner information

    Photo of Pep B.

    Pep B.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Pep B.

    Pep B.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Pep Boys

    Review Highlights - Pep Boys

    The Asst Manager, Kevin, and the techs that have worked on my vehicle, Ashley and Scott, are truly just awesome.

    Mentioned in 6 reviews

    Read more highlights

    You might also consider

    Discount Tire

    Discount Tire

    (81 reviews)

    Starmount

    I really don't like having to spend money on my "local" car. I have the Sprinter van and that goes…read moreto the dealer because it's still under warranty. My mini-wagon is not and so it goes to other mechanics as needed. The tires are starting to look a little worn so I brought the car back to Discount Tire as I had purchased the current set from them. A fantastic service advisor helped me feel completely comfortable with the spend today, recommending three tiers of tires, showing me the choices and generally being fabulous. I spent the two hours watching the service bay over the top of my laptop where I sent some emails, wonte some Yelp reviews and generally chilled out. The waiting area is comfortable and the wifi worked well. My car took as long as it took, but the tech didn't dawdle and did everything right. I'm pleased with the service and will definitely bring my car back here for tire work. [Review 2527 of 2024 - 3980 in North Carolina - 23539 overall]

    I simply cannot say enough positive things about this business…read more I've had multiple opportunities to use their service and each time, I'm impressed. I had a recent 1 year service on a vehicle. They recommend an alignment, balance and tire rotation. They don't have the equipment for the alignment but recommend the Christian Brothers since I live in Fort Mill. Their quote was over $260.00. The same service provided by Discount Tire for less than $200.00. All of their staff and efficient and professional. I will continue to engage them as needed and recommend their service to all.

    SGI Transport Roadside Assistance

    SGI Transport Roadside Assistance

    (9 reviews)

    South End, Dilworth

    It is with a heavy heart that I must submit this review. However, I have spoken with SGI Transport…read moreon several occasions and no course of action has taken place and I have been treated very unfairly with the accident that their business caused. On July 26th, 2025 SGI Transport INC provided a mobile service to change and replace a flat tire on one of my work vehicles. (The end of July until mid-August is our slowest time of the season and the truck was not utilized.) However, August 21st, 2025 when we were back to using the truck the tire and rim COMPLETELY broke off of the truck. My driver was not hurt physically or any other driver thankfully. However, my driver was emotionally scared and quit as a result. After having the truck towed to the Auto Repair Shop, the diagnostic reported that the tire was not properly reinstalled and secured. (This is a heavy 6,000 lb truck). As a result, when my driver was driving the tire was loose and the vibration from the truck and road SNAPPED each stud one by one until the rim and tire flew off into the woods off the side of the road, never recovered. I kindly called Eric at SGI Transport and explained the situation. He recalled it very well of the tire change and mentioned that he informed my driver that a lug nut was missing (however, the next day Kevin mentioned that Eric misspoke and it was actually a stud missing). Regardless of what vital piece was missing, I as the owner and payee was never notified. The receipt that was provided only had the tire size and location in the notes but never informed us of the safety hazard of a missing "lug nut" or "stud". This accident could have resulted in a fatality and I was extremely disappointed when I called SGI Transport and spoke with Eric. He was very defensive and stated that it was my fault for "not paying attention to my business." I was shocked that he would speak to a customer in that manner. He then proceeded to use excessive profanity and then hung the phone up on me. I called back and was presented with the same treatment and then hung up on again. The following day I called back and I believe that I spoke with Kevin. He was calmer and more collect and we actually had a discussion about the situation. He then asked for me to email him the pictures and repairs but they guy or SGI Transport never responded to show the slightest of concern for my driver or situation that they caused. I am all for supporting other small business owner's and I was very patient with waiting for them to do the right thing, but I refuse to be bullied and ignored and punished for negligence during their installation. Knowing that a "lug nut" or "stud" was missing from the tire and it being a safety hazard and SGI still proceeding with the job was unprofessional and extremely irresponsible from a fiduciary stance. It turns out that the company also has a BBB (Better Business Bureau) complaint against them from January 2025.

    I had a blowout on I-77N and they came out (took a minute so I went to a safe place) they texted me…read morewhen 20 minutes out. They did all the tests on the new tire and installed it on the side of 77N. Then bc my hazards had been on for 3 hours the battery died (BTW they jumped me too) but I was safe and he was knowledgeable and fast when he got there) so grateful

    Pep Boys - autorepair - Updated May 2026

    Loading...
    Loading...
    Loading...