Overall the process was highly efficient - in and out experience. The lobby could be nicer with snacks and drinks included.

To put it short, I hit full send at around midnight, chose the delivery option for 1-4pm next (SAME) day, car was delivered at 4:30pm and the driver APOLOGIZED for being late!? I am still speechless on how easy this process has been. Still waiting for a catch - but no complaints so far. Car is wonderful, truthfully better than I expected! I feel lucky to have found the deal I did. read more

This was the 3rd vehicle I sold to Carvana and the experience was seamless on every occasion. I highly recommend using them. It can't get any easier. read more

it was fantastic. hassle free. best decision I've ever made regarding selling a car. our Carvana driver "Sam" was great!!! read more

I was not impressed with my experience and will likely reconsider purchasing another vehicle from Carvana in the future. While the issues were not significant enough to warrant returning the vehicle, I was disappointed in several aspects of the process and condition of the car: At delivery, the driver would not allow me to scan the signed documents without first confirming with her supervisor. I was only attempting to scan documents I had already signed. During my initial inspection, I noticed the left wheel well liner was loose and not properly attached to the fender. The vehicle was extremely dirty beneath the rear glass, and there was still visible food and drink residue between the front and rear seats. A jack and tire-changing tools were not included. When I asked, I was told these are considered removable items and are not replaced by Carvana. The front and rear tires are different sizes and brands. The rear tires are worn and show signs of dry rot. I understand this may fall outside of Carvana's policy, but it is still concerning. Overall, I am dissatisfied with the customer service and overall quality of this purchase. This experience will factor into my future decisions and any discussions I have with others about Carvana Overall, I am not pleased with the customer service portion of my purchase and will consider this in the future and when discussing Carvana with others. read more

We highly recommend Carvana. They were very easy simple application and they tell you the amount they will give you. You can either accept the offer or you don't have to. Just be truthful on your application. They were hassle free and you get your check right there no waiting on it. The people we dealt with were awesome. read more

I recently (as in 05/03/26) purchased a 2018 Subaru Forester. The online and delivery process went well. "G" (from the Raleigh Carvana) was pleasant and knowledgeable when delivering the vehicle. I was disappointed that the car did not come with a full tank of gas, which a dealership would have done. But that is a small thing in the grand scheme of things. Being the Doubting Thomasina that I am, I had the local Subaru dealership inspect it today to make sure it was "as advertised" so I could make an informed decision about whether to "Love it or Leave it" within the seven day, full refund window. I am glad I did. I discovered that two of the tires had dry rotted, two were close to bald (225/60/17), and the front disc brakes were at 3 mm with the whole vehicle being out of alignment. The head purchaser of all used cars at the local Subaru dealership stated that they would not have bought ANY car in that state, and would NEVER have attempted to sell it in that condition. They also said it was $7000 over KBB. I checked. It IS $7000 over KBB! I contacted Carvana and was connected Silver Roc, the company the underwrites Carvana's 100 day limited warrant. They gave me the option of having the car re-evaluated by one of their in-network Auto Care Centers (I chose Firestone in Winterville, NC) and they would pay for a one hour diagnostic. Trevor at Firestone got me the first available slot at 10 am on 05/06/26. I contacted Carvana on 05/05/26 and spoke with Stacy, who was delightful. She was concerned about findings on the inspection and extended the 7 day warranty to 05/12/26 to give Silver Roc time to evaluate the inspection results from their in-network auto care center, scheduled at Firestone in Winterville, NC on 05/06/26. Stacy also helped to arrange for the Forester to be transported by B & D Towing from my home to Firestone Auto Care Centers (Winterville, NC) given the state of the tires. Update: After having the car reinspected (on 05/06/26) by Firestone Auto Care Center (which is in-network for Silver Roc, the warranty company for Carvana)--Trevor rocks btw, he has the patience of Job--it has been determined that the rotors are shot in addition to the brakes and the tires. Trevor spent FOUR hours (intermittently) on the phone with Silver Roc, providing pictures, measurements, anything they requested. Silver Roc agreed to cover the cost of replacing the rotors and brakes but refused the tires as there were areas that had a 4-32nd depth on the tires which is the minimum depth for The Carvana warranty they underwrite. The fact that the wear is uneven, going from 3-32nds to 4-32nds depending on where you measure, there are plugs, patches, and actual NAILS in the tires AND they are dry-rotted was not considered reason enough to replace the tires. Silver Roc will not cover the cost of replacement tires but "is working to find another car care center that will fix them." The tires are the ORIGINAL tires (making them 8 years old) that it was sold with in 2018 (hence the dry rot) and have been patched and plugged to the point of resembling Frankenstein's Monster. These tires wouldn't pass a NC State Inspection unless the inspector was drunk, high, and blind. I'm not sure they would pass even under those circumstances. Jordan, the newest "Carvana Advocate" of this slow moving disaster, stated that I can either keep the car and get the rotors & brakes fixed under the warranty and eat the cost of new tires or return the car since it is still within the 7 day money back guarantee window. I'm truly trying to make this work but Carvana is doubling down on the tires "passing their inspection." They are willing to lose a sale over replacing a set of tires. My bigger concern is that WHEN I return the car, instead of fixing the issues, they will sell it to some poor unsuspecting schmuck who gets hit with a $2000+ bill for new tires, new rotors, new brakes, and a full body alignment or worse, goes to drive it home and the tires explode. In continuation of the on going trainwreck: I contacted Carvana last night to return the Forester. Kirstie, the Carvana Advocate I was connected to, was also horrified that the car still had its original factory tires. she suggested putting in a request for a reevaluation of the claim to the limited warranty team internally and requesting Silver Roc re-evaluate the tire claim, internally. Which we did. The 7 day return policy was extended to May 15. I am now waiting to hear the status of the claim decision. While customer service (baring Jordan) has been phenomena, the overall process has been needlessly stressful. Regardless of whether I ultimately keep the vehicle or not, Carvana will not be on my list of companies I will EVER consider buying from again. read more

The easiest experience I've ever had selling a car. The online process was quick and the offer was very reasonable. The Carvana employee that picked up the car at my house was very professional. I will never try other ways (like marketplace) to sell a car again. This was quick, fair, I never had to leave my house, or hassle with strangers. read more

I bought a car very spur-of-the-moment on Carvana. I was nervous and was worried, "What if I don't like it?" But the seven-day trial period gave me the option of returning it with no strings attached. I did not return it -- I actually love the car. I was disappointed, though, that two significant features listed in the car's description were not on the car at all. There was also the mild disappointment of the vending machine being broken when I picked it up, so my car was delivered in the parking lot. But otherwise, it was a very easy process, I got a solid trade-in value for my old car, and the customer service agents are very nice and very helpful. I also took advantage of the 100-day service warranty to get some work done at no cost to me. I would definitely use Carvana again. read more

The process online and in person was simple and straightforward. We set an appointment, did most of the paperwork in advance and were in and out quickly. read more

Anyone else notice that most of the positive reviews are from sellers, and that most of the negative reviews are from buyers? I browse the cars for sale and shocks me the interior condition of truck bedliners and rear hatchbacks on Suv's are dirty and uncleaned. And they want to steer people into financing. Where is the "pay cash" option? Hidden, because that is where they make their money. Also, no way am I paying 24000 on a 10 year old car. Get real on the prices, clean up your act, and I may come back for a view next year. Too many BBB complaints. read more

It was an easy process and I appreciate the delivery of the car to my home. Delivery was on time with great communication. Carvana provided a paid car check-up at my local Firestone within 7 days. My preowned car is in great condition. I do recommend purchasing from Carvana. I would however call to speak with a person in addition to using their easy text messaging. read more

easy to secure quote; schedule pickup and get transaction completed. No problems and good customer service.

Carvana made selling my car easy, painless and quick. Fair price & no hassles The gentleman who picked up the car was especially friendly, empathetic & professional. I highly recommend Carvana! read more

I enjoyed getting a car from Carvana .. I just didn't know why they said my car would be checked over by Firestone and then they said only if something is wrong.. with the car... I just wanted it to be checked out.. thanks Jennifer read more

What could improve when purchasing a car from CARVANA? here's a list; 1. Remove third party services and the chatbot. There is a third party finance company, there is a third party vehicle service network, there's even a third party "customer advocate" group. It is impossible to visit the place of purchase to resolve ANY issue encountered after the initial purchase. 2. Extend the 7 day/400 miles "customer satisfaction" grace period after purchase. Two days after purchasing the car from CARVANA I had to do a 385 mile road trip for work. This consumed the 400 miles instantly. The "customer advocate" did extend the mileage limit however this also extended the timing for completion of the sales documents. (DMV Registration) 3. In 30 days I have had a total of 18 calls to every one of CARVANA'S third party services. The calls have either been to resolve an unexpected issue with this car or follow-up on e-mail notifications that are unclear. 4. The chatbot ultimately suggests that you log-on to the CARVANA website for additional assistance. The"additional assistance" sought has each time resulted in the necessity of a further phone call. This has been the most aggravating car purchase I have ever experienced in 40+ years of different car ownerships. I regret that I chose to be a CARVANA customer. Doug W read more

Selling my car was easier than asking McDonald's to put mustard rather than ketchup on a hamburger. Each step surprised me: the speed of getting a response, a fair price, paperwork, and picking up the car. Unimaginably easy and straightforward. read more

The best car buying experience I have ever had! Everything except a few title documents were done remote. My car was clean, smelled good, tires were brand new etc. I have absolutely no complaints at all. I will definitely come back for my car needs in the future. read more

Selling my car through Carvana was quick, easy, and the quote was spot on with what I believe the car was worth! Ismael picked up the car from our house and he was amazing! Very informative of the entire process, and so friendly! read more

The good. Vehicle price and availability. Buying process was easy but there were a few surprises. Carvana provided I high degree of communication during the buying process. Delivery and pick up were within the time window selected. The representative was friendly and efficient. 7 day test drive allowed time to have my mechanic look it over and get a good feel for the vehicle. The annoying. Scheduled delivery and pick up of a trade in after selecting the date was notified that I needed to provide proof of insurance with the new vin listed.purchase was on a Friday night and delivery scheduled for Sunday evening. Luckily my agent was able to get it to us, but that should have been clear prior to scheduling delivery. The bad. Vehicle seemed to be delivered in an as is condition; the windshield was smudged, oil life appears to be at half life, tire pressure was low on all tires and very low on one. Additionally, based on the level of communication during the buying process expected that to continue , but there was nothing during the 7-day test drive. Mine ended on a Sunday. Reached out with a question after the 7 day period and about a missing feature listed for the vehicle (listed Navigation, but delivered without the navigation SD card) and the chat bot says that now it is an out of pocket expense and visit a local dealership or manufacturer to purchase a replacement ($500 expense). There was no email, txt, or call to say your test drive expires at x time or to inquire if there were any issues w the vehicle. But day 8, I was contacted multiple time by the loan servicing company. All in all not bad.. May buy from them again but be sure to check everything within that 7 day period. read more

Would not recommend being employed here. Received written and punishment for having Covid with written document. Then, when I reported sexual harassment from another employee, I was told to not judge what people do in their personal life. For context... this employee told me that he masturbates to dead people and has shot a police officer before. I reported this to my supervisor and said it made me uncomfortable and she said "Now Ashley we don't judge people on what they do in their personal life." read more

Process was quick and easy. Got a good price for sale of my vehicle. Carvana picked up vehicle on next day and gave me a check. read more

Great price and very easy process. Young woman was very helpful and polite to deal with

I can't recommend this enough! We bought this car from Carvana almost 6 years ago and sold it back to Carvana this week. It was so easy and seamless. Great job to Carvana!! read more

I bought 3 trucks, and this will be my last! I hate dealerships as much as anyone else, but at least a dear ship would allow a few hours of grace. I called Carvana this morning to report a couple of cosmetic issues that I found over this past week. My seven days expired yesterday afternoon, I didn't want to return the vehicle. I just wanted these two aesthetic issues corrected but they were so quick to tell me that I was on a with them. Not a good ever do business with these this company again this is my third truck in two years and I have about four more trucks that are aging that I need to swap out. read more

Carvana offered a fair price for my vehicle. The process was very easy from the offer, paying off my vehicle and presenting my check at the time of picking up the vehicle. The person driving the transport was courteous and right on time completing the transaction. I have recommended them to other prospective clients. read more

The trade in process and buying of the new car was pretty quick and easy. when we got there to get the new car my husband noticed something hanging down from under the car. The exhaust was falling down from the car. I bought the car Thursday night at 7:30 took to get repaid at 9 Friday the next morning. Now I have no car until the shop is done. The car also had 3 tire sensors that weren't working we didn't know about until pick up. read more

Paid cash for a 2018 Pacifica by Chrysler 103,000 miles not bad. Drove it a total of 90 miles and the transmission blew out. Then they gave me the runaround about this warranty and how I needed to take it to some place out in the middle of the nowhere because they're certified repair place. It took I was told he was going to be 3 to 4 hours before the tow truck could even come and get the car on the side of the road where I was stranded. So I call AAA they had somebody there in 30 minutes and I took it to my mechanic yes the transmission was destroyed and it had various electrical issues showing up on the report. So call them and the lady on the phone was trying to sell me another car yet they were going to charge me delivery fees and transfer fees and all this other stuff and when I asked for a refund she got a little upset. After insisting on a refund or I would do a chargeback she said it in process though it still took four days for them to come and get this piece of crap from the mechanic read more

my experience was great and very convenient the only reason I didnt give five stars was the condition of the inside of the car. It had an odd smell and there was white dog hair all over the back seat and trunk. There was nose slobber all over the back windows. read more

Great exper with no stress and my 2021 Rouge is a great SUV. Delivery was nice and smooth. Cu service was excellent. I would recommend Carvana for your next purchase and the service. read more

Had a wonderful experience. Simple and easy. I didn't have to hassle sitting in a dealership, and had 7 days to drive my vehicle. Simply awesome!!! read more

I was surprised how easy it was to buy a car using Carvana . They delivered the car to my house and explained all the features and paperwork I needed to complete. Very good service read more

Carvana Charlotte - Car Dealers Near Me - Charlotte, North Carolina

The process was simple and easy. My car was delivered on time as scheduled. Every question I had was answered and the delivery truck driver was super helpful. I would recommend Carvana to anyone buying a car. read more

Sold me a truck with major unlisted issues. They're either scammers or criminally incompetent.

Had a 2019 Dodge Ram 1500 Quad Cab Classic that I wasn't using. Carvana gave me a great quote. They even arranged to pick my truck up the same day. Their technician called ahead upon arriving. He made the whole process very quick and easy. He took my information, test drove the truck, came in and gave me a check. The whole process was simple, easy, and worry free. read more

As a whole process was mostly seamless and a good experience except when it came to financing. Caravana's financing options for me as someone with stellar credit (above 820), the interest rates offered were disappointing. Due to that, I decided to get a car loan from USAA. Using external financing did cause difficulties with Carvana's process. The next 24 hours I had to function as the middleman between them. In the end, the USAA check had to be to FedEx'd Carvana's address on the purchase agreement. I found it weird that Caravana would not contact USAA directly to work out the payment method. Other than the financing woes, the beginning of the process and picking up the car was a good experience. The staff was pleasant and helpful. Oh yeah, it is worth mentioning that the car pickup process took less than 20 minutes to complete. read more

I highly recommend Carvana! Such an easy and fast service, from purchase to pick up. I completed my purchase via Carvana App, when it was time for me to pick up car verified everything I did online was in paperwork, signed a few of the agreements. Within an hour I drove away!!! This has been the best car buying experience I've ever had! Logan was great and took care of my car needs and questions. Car pick up was Sunday 1/31/23 read more

As a repeat customer, I trusted Carvana. This time, I received a vehicle with obvious interior defects--ripped leather and separation on the console--that were never disclosed. I bought their expensive warranty after being told it would cover such issues. When I submitted a claim, they stalled until my return window expired, then denied it outright. Carvana then offered me only $100 or the option to return the vehicle and lose almost $1,000 in shipping costs. Absolutely unacceptable. This is deceptive conduct, and I want others to know what kind of company they're dealing with. read more

Carvana Charlotte - Leather lifting - Car Dealers Near Me - Charlotte, North Carolina

See all

I signed all the papers on time, paid on time and even spoke to a notary on time so why the heck is my car on a delay? The excuse I got was it wasn't picked up by the truck. That shouldn't be my fault. You need to figure it out when something like that happens. If I can be on time I expect the company I get the car from to be on time. If the car is available and the day is available then I should get it the day I picked! This is not a good look for a company that basically is only delivery. read more

The only positive from this situation is that the intial process was smooth. Vehicle condition and repairs were not accurate nor disclosed