The online process was good. On site was fast. However it was not very pleasant that the single person on site demanded the title and keys and provided no receipt, documentation or even identification. I felt exposed until I got a confirmation email (30 min later). The fact that I would get an email and not have to wait 2 days until I received the deposit for any receipt was not explained. The even asked to talk to the manager, he/she declined meeting with me and all I got was a "we don't do that". Not very customer centric. read more

Your representative, Bliss was fantastic, patient, friendly and very knowledgeable. It was a very fast and easy process. I would recommend this to anyone who wishes to sell their car/truck. Thank you Carvana and Bliss, Cathie & Garry Wolfe read more

I absolutely do not recommend buying a car from Carvana. I purchased a 2019 BMW 4 Series Convertible in May 2026. Before buying the car, I noticed in the listing photos that the convertible top open/close button inside the car was broken. I contacted Carvana's support, and they told me not to worry because it would be repaired under the SilverRock warranty. Based on that assurance, I went ahead with the purchase. When the car was delivered, I immediately noticed that it had far more scratches than were shown in the listing photos. That's when I also learned that Carvana only allows you to submit three cosmetic concerns during the 7-day period. I used those three claims for the scratches and the broken roof button, only to be told that the issues were either visible before purchase or considered normal wear and tear, so none of them qualified for repair. Carvana also advertises a 150-point inspection, but my car clearly had not been properly inspected or serviced. The brakes squealed, the parking brake squealed, each wheel was missing one lug bolt, one of the springs in the convertible top mechanism was broken, and, most importantly, the entire audio system didn't work. After further diagnosis, it turned out the amplifier had been damaged by water and had completely failed. To be fair, SilverRock did cover most of the mechanical repairs under the warranty, and I appreciate that. However, I would not trust Carvana's claim that every vehicle goes through a thorough 150-point inspection. Based on my experience, that simply wasn't true. I also wouldn't rely on promises that cosmetic issues will be repaired. In my case, almost everything was dismissed as "normal wear and tear." Overall, I feel misled. I originally loved the idea of buying a car online, but this experience completely changed my opinion. Looking back, it was a mistake, and I would not buy another vehicle from Carvana again. read more

I was not impressed with my experience and will likely reconsider purchasing another vehicle from Carvana in the future. While the issues were not significant enough to warrant returning the vehicle, I was disappointed in several aspects of the process and condition of the car: At delivery, the driver would not allow me to scan the signed documents without first confirming with her supervisor. I was only attempting to scan documents I had already signed. During my initial inspection, I noticed the left wheel well liner was loose and not properly attached to the fender. The vehicle was extremely dirty beneath the rear glass, and there was still visible food and drink residue between the front and rear seats. A jack and tire-changing tools were not included. When I asked, I was told these are considered removable items and are not replaced by Carvana. The front and rear tires are different sizes and brands. The rear tires are worn and show signs of dry rot. I understand this may fall outside of Carvana's policy, but it is still concerning. Overall, I am dissatisfied with the customer service and overall quality of this purchase. This experience will factor into my future decisions and any discussions I have with others about Carvana Overall, I am not pleased with the customer service portion of my purchase and will consider this in the future and when discussing Carvana with others. read more

My experience with Carvana was exceptional. They guided me through buying a truck and trading in my old one seamlessly. All the paper work was done for me and they communicated clearly for every step. The driver who delivered my truck was incredibly professional and ever put a repair order in for scratches he noticed. Carvana approved all the repairs. I will never buy a car anywhere else. read more

They ruined a good experience with an undisclosed windshield crack that they refused to repair. When I picked up the car, and pointed out the windshield issue, they told me to take it to an authorized inspection and get them to submit to Carvana's claim company Silver Rock. I did this and they shop recommended a replacement. Silver Rock ignored my submission, and Carvana declined to cover it. When I tried to escalate to a manager at Carvana, they said they would escalate and then ignored the request. Their whole strategy is to just run out the clock until your 7 day period is over. Olivia, Thanks for responding to my review. However, I tried calling the number, but the when I selected the correct options, it just routed me back to Silver Rock. When I speak to Silver Rock, they said I have to submit to Carvana first through the dashboard, which I did originally. Then I tried to escalate through Carvana and got no response. There is no way to speak to anyone about this, it just goes into the abyss. read more

I wish all car transactions were this easy. I decided to sell my car but didn't want to hassle with a dealership or a private party so I checked with Carvana online to see how much they would offer me. The online process was fast and simple. The offer came back within blue book range so I decided to accept. You then select a time to bring your car in. Once you arrive for your appointment the process is super fast and easy. I would buy or sell from them in the future. read more

Seemless process to sell a car. Wonderful experience. Emily was a great resource. Thank you.

Easiest car purchase I've ever made. Won't ever do it any other way! The online process was convenient and simple. The staff on site were kind, knowledgeable and super speedy. We were in and out of the location in 30 minutes with a car!! read more

The entire process was easy , quick and fair. The final event, picking up my car was also easy. There were no problems.

Car was good but very dirty and with more miles than stated at the time of the purchase. They pressure you to get insurance prior to the delivery which I did and then delivery was delayed so I paid insurance for days I didn't have the car read more

Such an amazing process start to finish!! So easy, got a great price and they picked up my sons car right at his house.

This had to be the easiest and quickest car sale I have ever been through. Everything was as sold. Vehicle was picked up and didn't have to deliver it myself. The driver was friendly and professional. The only concern I had (and it was a very big one) was the payment for the vehicle did not come until the next day. I turned over the keys, title and the vehicle - never to see it again. I did so with no payment or funds in the back from Carvana. I did receive an email saying the money was coming but the transaction took place entirely on line except for the pick up. What could go wrong? Everything. However the funds did show in my bank account the next day. I would recommend wire transfers for payment especially when title, keys and the asset are released. In the end everything worked as stated and it was a seemless process. read more

I think they gave me a fair offer for my mustang: However I don't think it was right for them to charge me $150.00 to come pick it up when the driver was actually only 20 minutes from my house. This is my second time selling to caravana, they did not charge me for picking up the first car that I sold. I think they shouldn't have charged me this time especially since the driver was already 20 minutes away leaving from another service call. sincerely, Ellen Mundy read more

Representative arrived on time. He was friendly, efficient and through. I appreciated the ease of working with Carvana to sell my vehicle.

I received my car on 9/30/26, and the first thing that I watched happened, was the driver to damage the left side, side skirt, by having the tie down strap positioned wrong. and this is a s 550 with 33000 miles, in a one shape. The car also has mix matched wheels, which will cause a noise, and driveability issue, with cheap tires, that aren't run flat quality. My last car from them, I'm sure read more

Timely, professional while personable, thorough and kind. We got the check we were expecting (more than competitors) in less time than we were expecting. It was great! read more

Simple, no surprises and no hassles. In and out of office in less than 10 mins. All planning, signing documents where completed before I arrived read more

Carvana Charlotte - Car Dealers Near Me - Charlotte, North Carolina

PDI definitely not completed as stated, all filters dirty, oil not changed even though the maintenance sticker claimed we had until January 20th 2027 before next service was due, the oil was black, driver side rear sway bar link was broken on delivery, will be the last time I buy from them, our 1st experience in GA was excellent, this one was miserable and on top of that the vehicle delivery was delayed 3 days, you would think that they would have actually done the inspection they claim they do with all the extra time they had with delay. read more

The easiest experience I've ever had selling a car. The online process was quick and the offer was very reasonable. The Carvana employee that picked up the car at my house was very professional. I will never try other ways (like marketplace) to sell a car again. This was quick, fair, I never had to leave my house, or hassle with strangers. read more

Incredible service. After trying to negotiate a very fair price through dealers on the KBB app, I got frustrated and turned to Carvana. Within 24 hours they sent an offer that beat all of the dealers on KBB and picked the car up from my home. After a quick 5 minute inspection, the employee handed me a check and took the car away. Will never sell to anyone else. read more

Carvana Team, Fantastic Job! from quick estimate to inspection and then getting paid. awesome

It was such an easy process. Filled out all info online. Immediately had the offer, They came very next day and arrived exactly when he (Mark) said he would. Don't think it even took 15 minutes, handed me the check. Could not ask for better service. read more

One week to get the car, all week, emails with car is half way, bla, bla, bla. On the delivery day, 1 hour prior, got an email that the car will be 3 days late, not 3 hours, 3 days! Reseted my trade in to factory, removed everything... 1,990 delivery fee NON REFUNDABLE even though they didn't do what was promised. Of course, 3 days late means the car had not even left the original location. Scammers! Run.. read more

We highly recommend Carvana. They were very easy simple application and they tell you the amount they will give you. You can either accept the offer or you don't have to. Just be truthful on your application. They were hassle free and you get your check right there no waiting on it. The people we dealt with were awesome. read more

Very simple process from Start to end. Straightforward process of telling the price to pickup. Was amazed by the quick pickup from home, without any questions. And Quick refund once the car is picked up. read more

This was the 2nd time we have sold a car to Carvana and it was still great! Very easy to fill out information on the website and received a quote almost immediately. Plus, they were able to pick up the car that very day! The gentleman who picked it up was very good and completed what he needed to do very quickly - and he arrived exactly on time. Wonderful experience overall. read more

The process of choosing my car and picking it up was straightforward. However, the trouble began when I had the vehicle diagnosed for issues at SilverRock and Carvana. They gave me a hard time and refused to fix basic problems with the car. In my opinion, it's better to go to a REAL dealership where customer service is prioritized. read more

This wass the second time I have sold a car to carvana and this experience was just as great as the first. Their offers are always better than any dealer will offer you and the process is as easy as it gets. read more

Fast and easy. It cost you a bit more in the long run, but the amount of headache it saves you is well worth the cost.

Everything was great customer service was great had a wonderful experience I will always be a Carvana customer

I am returning the car and purchasing somewhere else. The car I traded in was cleaner than the one I bought. Also, the infotainment displayed was permanently stained when I picked the car up and Carvana would not fix / replace it. Very disappointing experienc. read more

Easy pick up of the vehicle. The process was very easy and quick. The Carvana driver was very pleasant.

I recently (as in 05/03/26) purchased a 2018 Subaru Forester. The online and delivery process went well. "G" (from the Raleigh Carvana) was pleasant and knowledgeable when delivering the vehicle. I was disappointed that the car did not come with a full tank of gas, which a dealership would have done. But that is a small thing in the grand scheme of things. Being the Doubting Thomasina that I am, I had the local Subaru dealership inspect it today to make sure it was "as advertised" so I could make an informed decision about whether to "Love it or Leave it" within the seven day, full refund window. I am glad I did. I discovered that two of the tires had dry rotted, two were close to bald (225/60/17), and the front disc brakes were at 3 mm with the whole vehicle being out of alignment. The head purchaser of all used cars at the local Subaru dealership stated that they would not have bought ANY car in that state, and would NEVER have attempted to sell it in that condition. They also said it was $7000 over KBB. I checked. It IS $7000 over KBB! I contacted Carvana and was connected Silver Roc, the company the underwrites Carvana's 100 day limited warrant. They gave me the option of having the car re-evaluated by one of their in-network Auto Care Centers (I chose Firestone in Winterville, NC) and they would pay for a one hour diagnostic. Trevor at Firestone got me the first available slot at 10 am on 05/06/26. I contacted Carvana on 05/05/26 and spoke with Stacy, who was delightful. She was concerned about findings on the inspection and extended the 7 day warranty to 05/12/26 to give Silver Roc time to evaluate the inspection results from their in-network auto care center, scheduled at Firestone in Winterville, NC on 05/06/26. Stacy also helped to arrange for the Forester to be transported by B & D Towing from my home to Firestone Auto Care Centers (Winterville, NC) given the state of the tires. Update: After having the car reinspected (on 05/06/26) by Firestone Auto Care Center (which is in-network for Silver Roc, the warranty company for Carvana)--Trevor rocks btw, he has the patience of Job--it has been determined that the rotors are shot in addition to the brakes and the tires. Trevor spent FOUR hours (intermittently) on the phone with Silver Roc, providing pictures, measurements, anything they requested. Silver Roc agreed to cover the cost of replacing the rotors and brakes but refused the tires as there were areas that had a 4-32nd depth on the tires which is the minimum depth for The Carvana warranty they underwrite. The fact that the wear is uneven, going from 3-32nds to 4-32nds depending on where you measure, there are plugs, patches, and actual NAILS in the tires AND they are dry-rotted was not considered reason enough to replace the tires. Silver Roc will not cover the cost of replacement tires but "is working to find another car care center that will fix them." The tires are the ORIGINAL tires (making them 8 years old) that it was sold with in 2018 (hence the dry rot) and have been patched and plugged to the point of resembling Frankenstein's Monster. These tires wouldn't pass a NC State Inspection unless the inspector was drunk, high, and blind. I'm not sure they would pass even under those circumstances. Jordan, the newest "Carvana Advocate" of this slow moving disaster, stated that I can either keep the car and get the rotors & brakes fixed under the warranty and eat the cost of new tires or return the car since it is still within the 7 day money back guarantee window. I'm truly trying to make this work but Carvana is doubling down on the tires "passing their inspection." They are willing to lose a sale over replacing a set of tires. My bigger concern is that WHEN I return the car, instead of fixing the issues, they will sell it to some poor unsuspecting schmuck who gets hit with a $2000+ bill for new tires, new rotors, new brakes, and a full body alignment or worse, goes to drive it home and the tires explode. In continuation of the on going trainwreck: I contacted Carvana last night to return the Forester. Kirstie, the Carvana Advocate I was connected to, was also horrified that the car still had its original factory tires. she suggested putting in a request for a reevaluation of the claim to the limited warranty team internally and requesting Silver Roc re-evaluate the tire claim, internally. Which we did. The 7 day return policy was extended to May 15. I am now waiting to hear the status of the claim decision. While customer service (baring Jordan) has been phenomena, the overall process has been needlessly stressful. Regardless of whether I ultimately keep the vehicle or not, Carvana will not be on my list of companies I will EVER consider buying from again. read more

Very smooth and easy process. Michelle was great at point of pick up. I'm very happy with my purchase

Carvana made selling my car easy, painless and quick. Fair price & no hassles The gentleman who picked up the car was especially friendly, empathetic & professional. I highly recommend Carvana! read more

Easiest sale I ever did! Whole experience was terrific! It was quick. Offered a fair price, they came the next day and picked my car up. Overall a great experience... Would use them again in a minute... read more

The process online and in person was simple and straightforward. We set an appointment, did most of the paperwork in advance and were in and out quickly. read more

Anyone else notice that most of the positive reviews are from sellers, and that most of the negative reviews are from buyers? I browse the cars for sale and shocks me the interior condition of truck bedliners and rear hatchbacks on Suv's are dirty and uncleaned. And they want to steer people into financing. Where is the "pay cash" option? Hidden, because that is where they make their money. Also, no way am I paying 24000 on a 10 year old car. Get real on the prices, clean up your act, and I may come back for a view next year. Too many BBB complaints. read more

This was the easiest way to sell a car, Carvana gave me a great deal and the driver was so sweet to me when I started crying about getting rid of the car I raised my children in for 14 years. I would definitely use again in the future. read more