Waste of time. Had an online price but final price has no negotiable fees. They just seem to want…read moreyou to come in.

Pretty easy to buy a car here, their prices are very competitive, given they are directly tied to…read moremultiple credit unions around the area interest rates are decent too, the people I worked with were alright, good for car industry standards, I had a good experience buying here and hopefully you would too.

To Whom It May Concern,…read more My name is Ronald W. Poythress, and I am requesting immediate assistance regarding a serious and unresolved issue with a 2014 Chevrolet Silverado 1500 that I purchased from the Charlotte, NC J.D. Byrider location on May 31, 2025. My family has had multiple positive experiences with J.D. Byrider. My wife previously purchased a Nissan from the Charleston, WV location, and we later bought a Jeep Patriot there as well--both excellent vehicles. Because of this history, I felt confident purchasing from the Charlotte dealership when I saw a 2018 Chevrolet truck listed online. Although the 2018 model sold before I arrived, I proceeded with the 2014 Silverado knowing it came with your warranty and that J.D. Byrider advertises outstanding customer service. Financial Details To complete the purchase, I traded in my Jeep Patriot, paid $1,500 cash, and financed $4,000 over 5 weeks, bringing my total down payment contribution to $6,500. Including out-of-pocket repair and towing costs, I now have $9,175 invested into a truck that I had for less than 90 days. Mechanical Failures & Safety Incident During my short ownership, I experienced multiple mechanical problems: Week 1: The battery failed--truck would not start. Later: I paid $300 to have the truck towed in due to a bad starter, plus a $50 service fee. Shortly after: I paid $175 for another tow because the wire on the replacement starter burned in half due to being improperly tightened during installation. Finally, while traveling to visit family, the truck caught fire on Fancy Gap Mountain. I was able to extinguish it before total loss, but the vehicle was severely damaged. I paid $800 to have it towed to the Charlotte Byrider service department. After a month of calling with no updates, I was finally told the vehicle was being declared totaled. Another month later, I was informed I still owe $2,500 to the finance company--despite the truck being gone, undriveable, and owned for less than 90 days. Communication Issues I have attempted to contact the General Manager multiple times with no response. I have been in contact with Dan in Finance, who stated he has sent emails to management with no replies. Important Safety Note I have documentation from Chevrolet regarding a factory recall related to the exact fire issue this truck experienced. Request I am urgently requesting assistance and a resolution. I am a business owner and need a full-size truck to continue operating. Please contact me--by call, voicemail, or text--at (704) 745-8981 so we can resolve this situation promptly. Thank you for your time and attention. I look forward to hearing from someone as soon as possible. Sincerely, Ronald W. Poythress Phone: (704) 745-8981

Brandon was awesome !!! He listened to what I was looking for in a vehicle , worked with my credit…read moreand down payment and made it all such a breeze . Brandon and the entire Byrider team was so good to me !!! I will most definitely buy my next car from them as long as Brandon is my salesman . EASY , NO PRESSURE , NO HASSEL !!!

Process for applying for pre qualified personal loan was easy and honest offers up front. Securing…read morea loan after the pre qualification process was just as simple and a seamless event. Only suggestion or "buyer beware" is some of the lenders are not as quick as others to announce their up front loan fee or acquisition fee and I feel some habe excessive up front fee amounts. On the flip side they have lenders with minimal or even zero up front fees as well. Overall - great resource for a personal loan.

Horrible rates. They wanted me to pay nearly a 100% interest rate…read more Do NOT use this company for your loans!

Couldn't be happier! Kind, courteous and helpful every time I have needed them. I have had…read morenumerous accounts with them.... checking/savings, auto loans and mortgage. Very competitive in their rates and easy to work with! I would highly recommend them to you.

Again visited the branch on a by st! Just needed to change my benefactor to my trustee. They sent…read moreme to inept customer service rep that was afraid to help me earlier in the week! And do you think I have confidence in the person . However her supervisor said that she is the best! lol and this supervisor sent me to someone that has not been trained on my needs!

I was looking for a 2016 Tacoma Off Road with crew cab and manual transmission and started my…read moresearch on Toyota.com. I've corresponded with 5 dealerships that asked me stop by to start the process and they don't even have the truck or any intention of locating since I wasn't physically there. Toyota of Gastonia was different, Dan Matkin send me an email and asked me to text him what I was looking for. We spend about 20-30 minutes texting and he was able to locate a truck and came to an agreement on the trade-in and purchase price on the vehicle. Granted Dan give me an estimated trade-in on the assumption that I was truthful with the condition of the SUV, the price was more than fair. I called and spoke with Nick Thompson and left a deposit on Friday and was called on Monday to inform me the truck was ready for delivery on Tuesday. We stopped by and dealt with Kevin Brown because Dan wasn't available, but he had handed Kevin almost all the paperwork and there was no bait-and-switch tactical involved. I was initially a bit reluctant, but Kevin was a great guy also. I was initially sold on the 2.9% for 72 months, but the promotion ended a day before while they were transferring the truck from another dealership. I did confirm the promotion rate ended through other dealerships as well, so it wasn't their fault. The best they had was 3.9% for 72 months, but Nick Thompson was able to meet me in the middle due to my credit score and off we went to the finance manager at the sister dealership at Mazda in well under 30 minutes. We planned on transferring the plate from our existing SUV to the Tacoma, but didn't realize that that wasn't possible if my wife, who financed the SUV, wasn't on the loan also. So in the middle the singing we had to start over again to add my wife to the loan and registration for the Tacoma and spend an extra 30 minutes. Jay Kumar, Finance Manager, had another customer waiting but never appears to be frustrated and he educated us on the different service contracts but was never pushy. We left after 90 minutes after arrival to take delivery of the Tacoma. But it doesn't end there, a few days later we received a tin box with cookies which were actually pretty damn good. I also had to text Dan again to get an official odometer reading so we can cancel the existing service contract on the trade-in. He responded promptly and still provide excellent customer service, even after the deal had already been closed. Buying a car at Toyota of Gastonia was by far the easiest and fastest car purchase experience for me and I've purchased new on several brands such as Acura, BMW, Honda, Nissan, VW and now Toyota. As with anything in life, your miles may vary. It all depends on who you get on the other end of the line. Dan, Nick, Kevin and Jay are definitely assets to Toyota of Gastonia.

Absolutely the WORST car buying experience EVER.. Poorly trained staff did not deliver on what was…read moresaid.. Huge runaround of course AFTER the deal was done.. No manager has a working voicemail .. Mailboxes are always full.. Terrible customer service I have had to escalate my situation with Toyota Corp... Zero give a shit factor in resolving a very unhappy customer.. I do not recommend this dealership don't walk, RUN AWAY..

Templar Auto Group is a great place to purchase a car. Mickey was very straight forward and honest…read moreabout the vehicle. We were having issues with our bank cooperating with the loan process. Mickey said he would meet us on a Saturday at 9 am to meet with Truliant Federal Credit Union he does a lot of business with them. It was a straight forward process we walked out with check in hand for our purchase. This goes above and beyond outstanding customer service. We are very happy with the car and will be back for our next car purchase. I did see another review regarding processing time in sending the tag and title. Our tag was mailed promptly and the bank received the title quickly there were no issues there. If you are in the market look no further save yourself the headache and go see Mickey you won't regret it!

From the owner: Templar Auto Group, Inc. is a used car dealership located in Matthews, NC. Customers can buy from…read moreTemplar Auto Group, Inc. with confidence, since we provide a complimentary Carfax report on all our cars to our customers, as we are a certified Carfax advantage dealer. If you need financing, we work with a credit union with rates starting at 2.49% APR on approved credit. In addition, all our cars are pre sale inspected and reconditioned, all documentation is available to purchaser. While some of our cars are as near perfect as they can be, some might need light reconditioning, and are priced accordingly. Either way, we strive to provide you with all information necessary to make a sound buying decision. It is our goal to provide each and every customer with outstanding customer service! Templar Auto Group, Inc. is an accredited business with the NIADA.

Came to Hertz Car Sales on South Blvd and worked with David Rhame. He was polite and accommodating…read more He showed us available cars in our price range on his computer and we picked out a nice 2017 Nissan Sentra. He drove it around for us to test drive freshly washed and air conditioned. After a quick ID copy he let us test drive it. David answered all our questions and was very thorough when answering all our questions. He helped us with financing and setting up a few minor repairs to the vehicle. I highly recommend this small dealership and working with David Rhame!

From the owner: At Hertz Car Sales Charlotte, we have a wide selection of used vehicles from top automakers…read moreincluding Toyota, Nissan, Chevrolet, and more. Each of these cars is Hertz Certified and ready for you to drive. Come in today to test drive!

If I could give this loan company 0 stars, I would. My experience with this loan company has been…read morehorrible. I find this company to be extremely deceptive. I financed a car with this company on 7/20/26 with a 6yr finance agreement. My final payment is scheduled for 7/23/26. As the final payment approached, I started receiving conflicting amounts for the final payment. The invoices often listed 2x's or 3x's the monthly payment when there is only one monthly payment made. I requested an itemized breakdown of the total costs which the company refused to send me. I contacted the attorney general's office, worked with a mediator only for the AG's office to be completely useless. The mediator assigned to my case allowed American Credit Acceptance to request extensions to submit their "response and investigate." In their response, they indicated they had sent me an itemized invoice of charges, but this was not true. To date I have not received an itemized breakdown of the charges and the company is withholding the title to my vehicle. The company even reported my account to the credit reporting bureaus stating I had missing and late payments. I have screenshots from my account on the same day my account was reported indicating my account was current and no payment was due. I have no idea how this company is allowed to stay in business. Please pay attention to all the reviews! If I did a simple search of this company before financing I never would have financed through this company and I wouldn't suggest anyone else does as well

I see all the negative reviews regarding this financing company. I never heard of them or bought…read morecar from them. They somehow got a hold of my credit card and tried to charge $1221.93. Thank God my bank blocked it as fraud. Beware of this company. I do not know how they obtained my information, I am reporting them to the BBB. I suggest you do the same. Scamer!