I rarely leave reviews, but my experience with Truliant has been incredibly frustrating. My account…read morewas closed for inactivity without proper notice, and after spending hours on the phone, I still have to return to the branch in person just to resolve issues involving checks that were issued incorrectly, later canceled, and ultimately resulted in a bounced check. Despite the error being on the bank's side, there has been very little urgency or willingness from management to make the situation easy to correct. On top of that, they mishandled an auto loan that had already been paid off, continued accepting payments afterward by depositing them into savings, and negatively impacted my credit in the process. The lack of communication, accountability, and customer service has been extremely disappointing. Based on my experience, if you are considering banking with Truliant, you may want to carefully explore other options as well.

I banked with Truliant for about 2-3 years, rarely using the account as it was my local source for…read morecash, deposits, etc. Their local branches are excellent, helpful and wonderful to deal with. It could be a great bank...until you need their support. In December they alerted me to a fraudulent purchase for just under $1000. I called, confirmed it was not me and they provisionally added the credit back to my account. I provided all the information I could to backup that I did not make the purchase. In February, they removed the provisional credit and stated "no error occurred" placing the blame on me and removing $1000 from my account. I worked with their fraud team to no avail and even contacted their Sr. Management Team which placed the blame on Visa's fraud department. They had a chance to make this right and failed on multiple occasions. Never again Truliant, you failed me and I'm out $1000. Do yourself a favor and avoid this bank at all costs.

horrible employee at WT Harris Blvd Named Renee. the staff at this location are very undertrained…read morethe loan specialist Renee was very unknowledgable in answering questions. she stumble a lot and had to reach out to her manager Natasha for answering questions. please avoid this business as they have deceptive business practices

Sadly I have to give Onemain one star when my which is it would be zero. Don't trust them for…read moreloans, when make your payments monthly, you go to the website and make it. Sometimes says you have zero payment due, when I know I haven't made a payment, you call in, and they say no, you have no payment due at this time, ok, so an angel made the payment for me. Then the next month, being this month, all of a sudden I have two payments owed and they have the audacity to charge me late fees, when I called when it was time to make the payment and was told I owed no payment. Got so mad that decided to make a wholesome payment of everything owed and get rid of this nightmare. That payoff payment was made Saturday evening, as I am writing this is 7:30 pm on Monday and the payment still pending on their website. The payoff amount now (Monday) is 16 dollars higher than it was on Saturday night. They suddenly added more money to the payoff amount because they still haven't processed the payoff amount made. They are running a scam here!! DO NOT TAKE LOANS WITH THIS PEOPLE!!!! Btw, right this second I have been on the line waiting for 30 mins, I have been able to write this long review, edit it and still no one has come to the line. Customers are not a priority for them.

I was a business customer of this bank for 10 years. I have never been so disrespected or belittled…read moreby a company or its employees before in my life as I was today. They can not fulfill a simple banking request correctly and then want to belittle me and act like I'm crazy for being frustrated with the continuous incompetency I experience with employees at this branch and others in the area. I am taking my business elsewhere and seriously recommend all other businesses and individuals do the same. Matthew Lee and Bianca are particularly rude, despite their incompetence.

My review has to be at least 85 characters. Worst bank I have dealt with in my 73 years.read more

Inept drive thru attendants... can't understand them thru the cheap speakers .. super slowread more

Convenient location with separate ATM drive-thru for many people to drive up and use. Never needed…read moreto go inside.

Very friendly staff and a very clean workspace. The ATM has never failed me once. This is also…read morewhere we were able to get approved with an amazing deal for our first home

Rude I stood n line two tellers were open, one finished up with hurt Customer then I was waiting to…read morebe called next she looked at me and never said a word.the drive thru looked at me then her then came over and he said ma can I help you .. then I walked to him I only had a question, then she looked at me and called the other couple up .. now I'm gonna pull the race card. But, I was n North Carolina and the only black n the bank . You use how you want to!!

This branch opened up not to long ago off of the Idlewild Rd exit and 485. The bank manager is…read moresuper friendly and all the employees are pleasant and helpful for whatever your banking needs. The parking lot is small, but never full and there is a drive thru (like all bank branches). The inside is well kept (fairly new) and efficient. My two biggest gripes about this branch is 1) the parking lot. It's not very easy to get in and out of the bank except when you are coming from 485. If you are headed toward 485 on Idlewild, you will have to make an early left at the stop light and then weave your way through the parking lot to get to the bank due to all the one ways and curbs. 2) hours - the banking hours for this branch start at 9am. Not very convenient if you have a ton of errands to do, but since the branch is kinda "out there" it sort of makes sense, but not really.

I am so glad this branch is open again. Although, not full-time staffed as before, I always get a…read moresmiling face and greeting and they have sorted my complicated transactions more than once. A great group of people at this branch.

Almost missed this pulling out of this plaza but excited that I didn't! I love kiosk locations such…read moreas this that allows you to do your banking without having to find a full branch location.