Update- the very next day they lowered the price of the car below what I offered the Manager…read more Guess who won't be buying it. This Gal. LOL- everything the "Manager" said was contradictory to wanting to sale a car. It must have been his first day. Said "We are all about volume" when I made him an offer on a car they have been sitting on for months- he offered me $150 off the price. Cash deal- Would have been another sale to add to the "Volume" but whatever. Oh and I loved the line about driving off with equity. What? We all know the moment you drive off the lot the value drops. I'm not an idiot. The dealer that has the same car a few extra miles away was willing to deal so headed there. I bet they take my cash and actually sale a car today.

Had my car in a couple of years ago for a recall. The car was dropped off the night before and when…read moreI called at noon to find out if the two hour recall had been completed, the staff was argumentative and couldn't give me a completion time. I showed up at the end of the day to pick it up not knowing if the service had been done. When I opened my hood a couple of weeks later, MY ENGINE PROP ROD WAS MISSING. To top that off, another family member emailed about purchasing a new car and the response was, "what you need?" I have purchased several cars there since 1999 and I will NEVER, EVER GO BACK. Zero ratings are not available, or I would give them a big fat ZERO.

Had an awesome experience, bought a used car from them, went online and they made it easy. All the…read morenumbers we agreed online was got they gave me when I showed up!!!! Awesome job shout out to Billy the Man !!!!

We went here fully intending to buy a car. The salesperson who began helping us didn't listen to…read moreanything we said. They seemed to be hyper-focused on just wasting our time. 1/5 experience

Nothing great, typical car dealership. Expect to haggle, not get what you want, walk away and then…read morehave them call you 500 times in the next few days, to finally break down and give in.

Made an appointment with a sales lady days in advance. We got there on time. she wasn't there for…read morethe appointment and had her "boyfriend" stand in for her. He was completely unaware of what we were looking for and wasted our time. Very disorganized. She eventually came in later, and then the boyfriend was nowhere to be found. We had to catch her up on what car we were interested in. Then they promised us a car arriving in a "few days." Put a deposit down for it. Then they had no record of us holding it (we even had the VIN). We have been waiting weeks, and we get a different answer each time we call. Then I get a text that asks if we're still looking for a car. ?? We have paid a deposit, and we are waiting for it!! They will run you around in circles and I feel they are not honest. Save yourself a big hassle and not come here. Still waiting...

Rusty at Liberty Buick was great and truly caring about his customers. He made the whole experience…read moreeasy and stress-free. The overall atmosphere at Liberty Buick was welcoming and pleasant. I highly recommend working with him!

My mother went here today, took her 5 hours to trade in her vehicle, they kept giving her the run…read morearound. Would not reccomend to anyone, just go to a different dealership if I were you.

My dad took me to buy a car and he had me do the paperwork before we arrived and everything was…read moreready, Mark the business manager was great. thanks To all

Farid at Genesis of Charlotte/Matthews helped me get into the vehicle of my dreams, and I can't…read morerecommend him enough. I didn't even buy a Genesis--I purchased a different used vehicle from their lot--but the way he took care of me was exceptional. He wasn't just trying to sell me a car or push me into a contract. He asked, "What do I need to do to earn your business?" He respected my budget, skipped the usual back-and-forth, and made it happen quickly and fairly. If you're looking for a car--new or used--go to Farid at Genesis of Charlotte/Matthews. He'll take care of you.

My review is based solely on the interactions that I had with Brent who is a salesman there. I…read morewalked in and he promptly greeted me and ushered me to his desk. He asked me if I needed anything to drink, which was nice, but I declined. I explained what I was looking for and he asked some general questions. He grabbed the car I was looking at on the website and pulled it up front. When I walked out to see the car, he had all the doors open, trunk open, and car running. We talked about some features with the car and did an overall simple inspection. I opted in for a test drive. Can I tell you I hate Independence Blvd? But I braved the traffic and we drove around. Brent was very personable and didn't pressure me into anything. He was funny and I felt comfortable being around him. When we arrived back at the dealership, we again met at his desk and talked about some things. I did have another engagement to get to, but he did follow up two days later. He again called to answer some other questions I had, but was never pushy. He was willing to make an appointment for me to bring my husband back when I returned so that he can see the car too. I had a great experience with Brent. Thanks.

Lots of hidden fees. Not motivated to earn your business. $1,995 dealer Add Ons for about $50 worth…read moreof dealer investment plus $999 Doc fee, and they won't negotiate. And the tires on the car were measuring 4-5/32 and they wouldn't concede any credit for new tires. I am shocked that an official Infiniti dealership in a major market like Charlotte would do business this way. Very disappointed

Do NOT USE this location for problems that arise . They have then absolute WORST service advisors…read more They apparently aren't trained at all or enough with how to interact with their Tesla customers. I have never felt so small, like a number , they don't give two $hits about you. This is my second Tesla in 7 years and I have NEVER had a positive experience here , ever ! You'd think when one's car had been worked on for over 10 hours you'd not only get it back cleaner than you dripped it off .. you definitely expect in the very LEAST an APOLOGY via face to face or phone call when you fine a rusted razor blade that was left inside my car. Nothing . They didn't give two $hits back then on first Tesla and it has different management but still pi$$ poor . Had an appointment to have at least at 2 things addressed replaced . And one reasonable question answered . And got absolutely NONE of that accomplished. RUN.. run far from this locations service center . Drive to the Northlake location . Much better customer service .. they actually CARE about ppl there

I made an appointment online to do a test drive, when I got there they didn't even have the vehicle…read moreand didn't even know I had an appointment. kind of disappointing after a half hour drive to get there.

I accompanied a relative to purchase a car and was highly impressed at the customer service here…read more Ivan was very knowledgeable and helpful as he answered all of our questions thoroughly, and made the whole process easy. highly recommend!

From the owner: At Queen City Imports, we serve the greater Charlotte area and have access to hundreds of pre-owned…read morevehicles of the highest quality from some of the finest manufacturers. If you don't see the precise vehicle you're looking for; give us a call- we'll find it for you!