Looked online, found a car I liked (2015 Audi Allroad). Went to check it out. After scoping out on…read moreGoogle I saw a small lot. Foreign cars, small lot. Sounded iffy to me. Especially for the price. Was already in the car test driving it when the owner had called to talk to me about my interest in it. I was impressed. Very impressed. They know these cars. This thing was clean. Very well maintained. 3 owners. Clean car fax. In fact all service was done by Harris, Hendricks Audi, and Hendricks Porsche. I will highly recommend. These guys weren't pressuring me to buy, nor were they trying to get me to spend even more. Simple, easy. Friendly Service. Seriously, without question I will consider these guys next time I want another car. Ask for Stephen, he will get you right! PS. The price I paid almost feels like I robbed these guys. I can say that since I have the car now! Seriously! Great prices! Check em out.

It's hard to find a mechanic you can trust. I have had two experiences with Harris, and these…read moreare world class guys. Another mechanic that rhymes with "Schelp Toys" blew my engine. I called Harris and arranged fro a new engine to be delivered. Before I got that far Harris tried to get me to go to the dealership because there was a chance that I could have the engine replaced for free through a warranty. They tried to save me $1800. I already knew the answer, and had them install the engine, and it was flawless. Ask for Parker, or Rob, both great mechanics and stand up guys.

We have shopped/bought cars from this dealership and we were loyal Scott Clark Toyota service…read morecustomers for 10-15 years. Will not return. I brought in a nearly brand-new car (~5,000 miles) on July 10, 2026 for a routine tire rotation and accepted the complimentary car wash. When the valet handed my keys back, something felt off. Turns out my leather steering wheel had several sets of closely spaced vertical slits cut into two different areas (2 and 8 o'clock positions, each a couple of inches long), plus two parallel scratches on my cluster lens -- spaced exactly the same distance apart as the scissor blades on a utility knife housed in my car. None of this was present at drop off. What followed was months of unanswered calls and denied responsibility. They claimed to have reviewed video evidence in the service area, but confirmed there is no camera in the car wash bay and completely ignored the fact that the damage was not there at drop off. Be wary of the service offered by Scott Clark Toyota as they do not appear to know/screen their employees very well... or care when vehicles are damaged.

Update- the very next day they lowered the price of the car below what I offered the Manager…read more Guess who won't be buying it. This Gal. LOL- everything the "Manager" said was contradictory to wanting to sale a car. It must have been his first day. Said "We are all about volume" when I made him an offer on a car they have been sitting on for months- he offered me $150 off the price. Cash deal- Would have been another sale to add to the "Volume" but whatever. Oh and I loved the line about driving off with equity. What? We all know the moment you drive off the lot the value drops. I'm not an idiot. The dealer that has the same car a few extra miles away was willing to deal so headed there. I bet they take my cash and actually sale a car today.

Had an awesome experience, bought a used car from them, went online and they made it easy. All the…read morenumbers we agreed online was got they gave me when I showed up!!!! Awesome job shout out to Billy the Man !!!!

This location is owned by Jim Keffer. When my mom and I took her car in for service due to normal…read morewear and tear on the brakes they replaced the pads and resurfaced the rotors. Soon after this service we noticed a scrubbing noise. We returned to the dealer and they test drove the car. They assured us that nothing was wrong with the car. We took the car back after the issue persisted. This time we joined the mechanic during the ride along and were able to point out the scrubbing noise. This mechanic confirmed that there was an issue with the rotor. The initial service was not completed correctly. The second appointment to attempt to rectify either resulted in incompetent maintenance technicians reviewing the car or the dealer embellishing the true condition of the work that had been completed. On the third visit a technician finally was able to confirm what we had been describing. After all of this they want us to pay for new rotors. The dealer did not do their job and wants us to pay for it. This is poor customer service and I'll be reaching out to Jim Keffer as well as the Hyundai corporation to report the experience. Ashley and Amanda are such kind pleasant people to work with so long as there isn't an issue. If one persists, unfortunately they will blame the customer rather than holding the service department accountable.

I skip this place. I have had multiple Audis through the years from A8s, Q7, to Q3. The majority of…read moremy dealings have been poor from rude disrespectful communication, long wait times to schedule service and more. I avoid taking my vehicles here any longer and will not return to purchase a vehicle or have one serviced here. I purchased out of state last time and paid the shipping cost, it was a better experience.

Stay away from the service department. I drove about 45 miles with a completely functioning car…read morewith only a check-engine light, expecting a routine diagnosis from a dealership that markets itself as the expert. After their inspection, my Audi was returned undriveable and basically scrap. No one warned me that their diagnostic process carried any risks. They have refused to take accountability and responsibility for the way they returned my car and instead presented me with a very expensive estimate. Three weeks later, my car is still there. I have tried to email various folks to get an explanation and potential resolution, and they are all refusing to respond. Meanwhile, I have been left without a car and they have zero sense of urgency. I guess they only care if you are buying a new car. If you're thinking of using their service department, please be aware: you may not get full transparency, and you may not get your car back in the condition you left it. Based on my experience, I cannot recommend the service department to anyone.

I picked up a nail which could not be repaired. Ben suggested I check this place out for their…read moregreat matching and discount program. I talked to Harvey Hunt who did some research and came up with a great price. It took them about 2 hours to install and I got a great price without having to call around and do a lot of research. Harvey is a former Marine and provides great customer service. Check them out; you won't be disappointed!

Dear liberty, I am…read morewriting to express my deep disappointment and frustration regarding the recent service experience at your dealership. Despite being charged for miscellaneous services, my car's original issue was never fixed. Instead, I feel I was taken advantage of as someone who doesn't know much about cars. It seemed that the service manager was merely guessing and fishing for problems without actually resolving anything. As I continue to hear the same popping noise while driving, it has become clear that the service performed was ineffective. This experience has left me feeling used, and it unfortunately reinforces a negative impression I have about GMC service centers in the Charlotte area. At this point, I am seriously considering seeking legal advice and sharing my experience publicly to warn others. I urge you to address this matter promptly and provide a satisfactory resolution. Sincerely, Kenzo

This place is amazing outstanding service and sales!!! The staff is thoughtful and caring.read more

Wouldn't show me the brown / green interior on one car because they "are closing in 5 minutes". I…read morewasn't looking to test drive and told the guy I wasn't planning on buying for a few months. Google shows the place closes at 8, he said they close at 7. I explained I live two hours from a dealership and really pushed it to get here today. He told me I'd take a day off to go to the doctor so I can take a day off to come back. Will not buy a car at this location. Terrible attitude and service. Didn't care at all about me.

I'm trying to learn my new car. I bought a 2025 Acura, not an Infiniti. The guy who sold it to me…read moreis no longer there, so I went back and Randy walked me through a lot of the things. I really appreciate his help. He told me if I had more questions I could come back & see him.

This place fucking sucks. I have some connectors that are no longer even wired anymore and I don't…read moreeven know what it is. Time to go take it to lake Norman Infiniti and spend money I shouldn't even have to spend for real. On both sides near the spark plugs has me worried . And on top of that I got quoted for bent inner and outer tie rods had to Danm near fight them. they never even replaced them and said they did my alignment but had to literally take it back 3x because it still pulled to the right bad. They claim they replaced the rods, but 1 month later it started pulling to that same exact side. I'm for sure it never got replaced in General just as the they said they did my valve cover gaskets and false. They never did and mentioned they fired the guy that was working on my car because he said he did them but didn't, they went back and opened to check the covers and they were not replaced but did them after going back hella times. Wasted time and lost money from losing work. I'm going to get it checked out elsewhere. Which sucks is it was an insurance claim fix because of it being stolen and some parts got damaged. Save yourself a headache and go elsewhere where. They need to be shut down sorry asses

Do NOT USE this location for problems that arise . They have then absolute WORST service advisors…read more They apparently aren't trained at all or enough with how to interact with their Tesla customers. I have never felt so small, like a number , they don't give two $hits about you. This is my second Tesla in 7 years and I have NEVER had a positive experience here , ever ! You'd think when one's car had been worked on for over 10 hours you'd not only get it back cleaner than you dripped it off .. you definitely expect in the very LEAST an APOLOGY via face to face or phone call when you fine a rusted razor blade that was left inside my car. Nothing . They didn't give two $hits back then on first Tesla and it has different management but still pi$$ poor . Had an appointment to have at least at 2 things addressed replaced . And one reasonable question answered . And got absolutely NONE of that accomplished. RUN.. run far from this locations service center . Drive to the Northlake location . Much better customer service .. they actually CARE about ppl there

Very helpful and knowledgeable staff. I highly recommend shopping/buying here. The Tesla brand…read morewill not disappoint. Test drive one today!

I accompanied a relative to purchase a car and was highly impressed at the customer service here…read more Ivan was very knowledgeable and helpful as he answered all of our questions thoroughly, and made the whole process easy. highly recommend!

From the owner: At Queen City Imports, we serve the greater Charlotte area and have access to hundreds of pre-owned…read morevehicles of the highest quality from some of the finest manufacturers. If you don't see the precise vehicle you're looking for; give us a call- we'll find it for you!

I had a wonderful experience, I recently purchased a 2016 Acura RDX and I LOVE IT!!! Ryan was…read moregreat, friendly and very knowledgable. I will definitely being going back for my next car. Thanks again!

Went to look at purchasing another company truck. Worst customer service ever! Johnny came out and…read morestarted to talk to us like we were idiots. very disrespectful and condescending. Buyer beware They are looking to take advantage of you. They don't want to talk about pricing. Just want your down payment and then hope you don't make the payments so they can repo it and sell it again to the next victim