Be very cautious of purchasing a new vehicle with window tint installed- we have a 2024 Bronco with…read more800 miles on it with scratches so bad by their tint job that it's etched in the glass- horrible customer service- left numerous messages with service mgt and can't get a return phone call!! Meanwhile it's 100 degrees outside and we are stuck with a vehicle that has 1/2 tint because they can't seem to get it together! I urge you to shop elsewhere because this is the type service you receive after spending $70k on a vehicle!

Super bad service from this company. I don't recommend this place. They sold me a broken car and…read moredidn't want to answer me. It's not possible. They made me pay more money to have a good warranty and then they tell me that it doesn't cover anything. This company committed a terrible robbery on me. I will never go to that company again. made me pay a lot of money to fix my car and I've only been there for two months and I have a one-year warranty and they didn't want to fix it.

From the moment we arrived, they made us feel like family. Trent and Frank were constantly ready to…read moreassist us and ensure our expectations were met--from selecting the car to securing the financing. It is a place you can trust. We can truly say that, from now on, we have joined the Capital CJRD family! Thank you! Abi & Judy

Very disappointed with my experience at Capital Chrysler Dodge Jeep Ram of Indian Trail. I brought…read moremy car in because it would not start, and within 24 hours I was told it was running again. However, when I picked it up, the car was not driving properly--it struggled to accelerate and was jerking. I had to bring it right back, and the issue was still not fixed. The only change made allowed me to drive it a short distance, but the vehicle is still not functioning correctly and is currently undrivable. I expected a proper diagnosis and repair, not a temporary fix that left me in a worse situation. I would not recommend based on my experience.

I had an appointment to get my existing HRV fixed - which took longer than expected due to…read moreunforeseen required repairs. Concurrently, I decided to lease a new Honda Accord so that I could give my HRV to my son. Can I tell you? What an incredibly pleasant experience working with a young salesman, Aziz. Incredibly accomplished gentleman! He was polite, professional, kind and knowledgeable. I was there for six hours, which was not fun BUT it gave me the opportunity to talk with Aziz. The delays were NOT the result of Aziz efforts. Aziz was polite. He was professional. He was engaging. He was incredibly mature and kept me entertained as we spoke for quite some time while we were waiting for things to take place on the lease application. I want to give kudos to him for his professionalism and kindness throughout the whole endeavor. He exhibited a level of maturity that was way above expectations and above what he was responsible for as I closed the deal with him. Because of his interaction with me and his demeanor. His being fully transparent, extremely polite and a pleasure to deal with? I only closed that deal because of Aziz. Nobody ever enjoys going car shopping? But Aziz made it worthwhile and I enjoyed the interaction. He made the entire process so much easier and I have to say pleasurable! Honda of indian trail? You've got an amazing resource right there. Also want also give a shout out to Tyrone in Finance ? You truly came through above and beyond - exceeded expectations by providing complementary Maintenance on my lease. From service to leases they've been honest, supportive (thank you Frank and Gina in service) and especially because of my interaction with Aziz? I highly recommend Honda of indian trail, I almost went to Scott Clark Honda. I'm glad I didn't because I'm sure they could not have topped this experience.

Recently got an oil change here. Checked the oil when I got home and noticed it was really thin…read more Then I checked the sticker and saw "0W-20". My car takes 5W-20. How stupid do you have to be to put the wrong oil in a car. And they also don't know where to put the lift mounts on the car (See damage in photos) Never coming back here again. Every time I come here it is a headache. Not worth the time.

Awesome Buying Experience! Special Thanks to Joel, Donnie, and Mike Maus for their hospitality and…read moreprofessionalism in making the purchase of a 2024 Chevrolet Silverado 1500 Custom Trail Boss a simple but thorough process. They have family feel, were very welcoming, and made me comfortable from the start. The other staff even knew my name when I came to pick the truck up. They were very informative from start to finish and kept the updates coming on where we were at in the process. They knew what I was looking for and made it happen. I will do business with Mike and his team in the future! Well done! Jason B.

From the owner: Discover incredible deals and a wide selection of new Mitsubishi cars and SUVs at Joe Maus…read moreMitsubishi, conveniently located in Monroe, NC. Whether you're looking for a fuel-efficient sedan, a versatile SUV, or a family-friendly vehicle, our dealership has something for everyone. Take advantage of our current offers and promotions to drive home in the Mitsubishi of your dreams at an unbeatable price. Visit us today to experience exceptional customer service and find the perfect vehicle to fit your lifestyle and budget!

Rudolf Prescott made the experience very painless. Buying out of sate, he sent Me regular videos…read moreand updates. Good communication is essential to a good buying experience. As always, read the contract first and don't pay for stuff you don't need.

Call Junior Samples at BR-469 for a better experience…read more Yesterday sent my wife to find her a car in the Charlotte Area, found this Cadillac online for 68k, before they were done it was 75k for future oil changes, admin fees, and recondition fees. I did not believe her, so I contacted them from a different state and a different name. ( vacation home). Called for a quote and they sent me this bullshit.. $999 admin fee, and a $3,300 fee for reconditioning ( carwash and vacuum). But a $1000.00 less. I asked about the internet price ( advertised) and was told we don't go by that. Just roping suckers in daily. Take their license

I'm extremely disappointed with the way Ride Now Motors in Monroe, NC handled the towing of my…read moredaughter's vehicle this evening. Her insurance had briefly lapsed but was reinstated earlier today before the vehicle was towed--proof of coverage was going to be submitted to the office the following morning. Still, the car was towed without any notice. Technically, the car was towed without cause, because at that point, it already had active insurance coverage. This is going to cause a major disruption for my daughter, who is in the final weeks of nursing school and absolutely cannot afford to miss any days. Now we are stuck covering unnecessary towing fees and Uber costs--expenses that could've been avoided entirely. As a customer, I expected better. This situation was handled poorly and unfairly, and it reflects very badly on the dealership's customer service

DO NOT BUY FROM RIDE NOW MOTORS - Dishonest, Unprofessional, and a Complete Nightmare…read more My experience with Ride Now Motors has been nothing short of a nightmare. I'm posting this review to warn other customers about their deceptive business practices and complete lack of professionalism. I purchased a vehicle from this dealership on November 9, 2024. As of April 8, 2025, I still have not received a valid, transferable title. That's nearly five months without a title -- and no resolution in sight. The dealership sold me a vehicle without a valid title, then proceeded to delay, deflect, and deceive at every step. They've made endless excuses, and lied repeatedly about when the title would arrive. I've been told multiple times that I'd get a callback, but almost never do. I'm constantly told that "no one is available to help" -- and the issue goes unresolved. This isn't just bad customer service -- it's blatant dishonest and illegal. They do not follow through on their word, and they've shown zero accountability or integrity. At this point, I've paid in full for a car but still don't have proper ownership rights. Ride Now Motors has refused to make things right and continues to mislead and stonewall. If you're in a similar situation, here are steps you can take: -NC DMV - License & Theft Bureau: ncdot.gov/dmv | 919-861-3143 -Union County Inspector's Office: 704-331-4500 -NC Attorney General - Consumer Protection Division: ncdoj.gov/file-a-complaint | 1-877-566-7226 -Better Business Bureau (BBB): bbb.org -Federal Trade Commission (FTC): reportfraud.ftc.gov Bottom line: Ride Now Motors is deceptive, unreliable, and not to be trusted. Spare yourself the frustration and financial headache -- take your business elsewhere.

Came here looking to replace my 2017 Elantra (that I loved!) due to my wife being unable to drive…read moreit (it's a manual, and she couldn't learn stick when I tried teaching her) coupled with her having car problems of her own (meaning she'd need to be able to drive my car). First off, let's look at the good: sales were low pressure. That's HUGE for a car dealership, and I commend Carlos for this. He was friendly, helpful, willing to work with me on getting pricing organized, everything you'd expect from a good salesperson. Next, there's the neutral: pricing was still a tad high (after applying discounts and negotiating I still ended up paying about MSRP on a $40k+ vehicle), trade-in pricing wasn't the greatest (they gave me like $13k for my trade-in, a fairer price would have been probably $14k or so, especially considering they turned around and re-listed it at like $18k with absolutely no work done to it), and I did have to actively seek out a car salesman just to get started (although that in and of itself would be neutral-good, because that's better than being hounded upon parking). Finally, the couple dings against the dealership: there wasn't any real preparation for their electric vehicles for sale (did I mention I bought an electric car?), which meant that the vehicle I ended up purchasing only had about a 30% charge when I bought it. If I was local to Charlotte, this wouldn't have been an issue at all (but I'm not, I'm from the Asheville area), and the dealer could have easily resolved this by making a policy of charging their EVs to at least 50%+ overnight. (I'd highly recommend implementing a policy like this). After waiting about 2 hours for the vehicle to charge on their L2 charger (that's another thing, they should consider getting an L3 charger if they're serious about EVs), I could not sit and wait any longer, so I ended up having to start transferring items from my old car to the new, which meant that they didn't have a chance to finish the pre-delivery inspection (cleaning, reducing tire pressure, etc.). Overall, it's still a decent dealership, and I'd visit them again, especially with the way the sales staff in particular acted, but they could do better in planning on the operational side of things.

I had a verbal agreement with a sales rep (Devin) that was also confirmed by the manager. Once a…read morewritten agreement was set, the price didn't reflect the verbal agreement. Once a confirmed agreement was finally met, all communication from the sales rep and dealership stopped! This was after I purchased an airline ticket to travel down to purchase the vehicle!!! Absolutely the worst experience in vehicle purchase history!!!

Alan and Dallas are very sneaky and unprofessional! I was abruptly taken out of the vehicle on…read moreSeptember 6th 2024. Alan would harass me with calls from another number that I have listed below in the photos. He wanted me to pay upfront for multiple days instead of renting daily! I reported this to you all on several incidents and it was stated that I just need to make a review. Which I did but I do believe Alan needs to be banned as a host as well as Dallas the co-host. Dallas the co-host called me and messaged me on September 6th 2024 stating the rental was booked for 2:30 pm. I believe this was on purpose because the day before Dallas wanted me to rent long term with their rental company. In which I declined because I wanted to go through Turo instead. I have added those photos of the text conversation as well. Now with the mileage that is incorrect. They took the vehicle abruptly for a reservation on September 6th, 2024. I shouldn't have been charged a day, a late fee, gas fee, and now mileage! I wasn't able to fill the car with gas nor was I able to get the mileage because they took it. Dallas decided to put the mileage of the vehicle in the photos a day later on September 7th 2024 at one something.. The photo with the time stamped is listed below as well. Those are the miles of the last rental that was at 2;30pm on the 6th of September. I don't like to be taken advantage of or something trying to steal from me. I look forward to you all looking at the evidence and swiftly dismissing this! As well as banning Alan and Dallas from hosting on Turo. Thank you

Great service! great prices! very friendly staff! Would highly recommend to anyone looking to get a…read moregreat deal on a vehicle! I bought a 2018 Hyundai Elantra, great condition, low miles and they beat any other dealer with prices!