I'm extremely disappointed with the way Ride Now Motors in Monroe, NC handled the towing of my daughter's vehicle this evening. Her insurance had briefly lapsed but was reinstated earlier today before the vehicle was towed--proof of coverage was going to be submitted to the office the following morning. Still, the car was towed without any notice. Technically, the car was towed without cause, because at that point, it already had active insurance coverage. This is going to cause a major disruption for my daughter, who is in the final weeks of nursing school and absolutely cannot afford to miss any days. Now we are stuck covering unnecessary towing fees and Uber costs--expenses that could've been avoided entirely. As a customer, I expected better. This situation was handled poorly and unfairly, and it reflects very badly on the dealership's customer service read more

DO NOT BUY FROM RIDE NOW MOTORS - Dishonest, Unprofessional, and a Complete Nightmare My experience with Ride Now Motors has been nothing short of a nightmare. I'm posting this review to warn other customers about their deceptive business practices and complete lack of professionalism. I purchased a vehicle from this dealership on November 9, 2024. As of April 8, 2025, I still have not received a valid, transferable title. That's nearly five months without a title -- and no resolution in sight. The dealership sold me a vehicle without a valid title, then proceeded to delay, deflect, and deceive at every step. They've made endless excuses, and lied repeatedly about when the title would arrive. I've been told multiple times that I'd get a callback, but almost never do. I'm constantly told that "no one is available to help" -- and the issue goes unresolved. This isn't just bad customer service -- it's blatant dishonest and illegal. They do not follow through on their word, and they've shown zero accountability or integrity. At this point, I've paid in full for a car but still don't have proper ownership rights. Ride Now Motors has refused to make things right and continues to mislead and stonewall. If you're in a similar situation, here are steps you can take: -NC DMV - License & Theft Bureau: ncdot.gov/dmv | 919-861-3143 -Union County Inspector's Office: 704-331-4500 -NC Attorney General - Consumer Protection Division: ncdoj.gov/file-a-complaint | 1-877-566-7226 -Better Business Bureau (BBB): bbb.org -Federal Trade Commission (FTC): reportfraud.ftc.gov Bottom line: Ride Now Motors is deceptive, unreliable, and not to be trusted. Spare yourself the frustration and financial headache -- take your business elsewhere. read more

BEWARE of this place !!!!!!!!! The WORST EXPERIENCE I HAVE EVER HAD BUYING A CAR!!I BOUGHT A CAR FROM THEM LESS THAN 20 hours ago with $4500.00 cash down The lady in the office is so RUDE !!!! car is pouring coolant , battery light and command light on the screen blinks on/off !!! they wanted me to have the car towed at my expense and fixed at my expense !!! They wont make it right with me and they do not care about the customer at all.They lie and they prey on people with not so good credit and stick you with a piece of Junk!! read more

This was my first vehicle that I have purchased from ride now and it was great. Bernard was very professional and work very hard to get me the best deal and to get my insurance approved due to the lock on insurance due to bad weather. Alicia was great she was patient with us through the whole process, especially with the difficulty of trying to get insurance with the bad weather approaching. She was very professional and very knowledgeable. I will definitely recommend ridenow motors to anyone on the market that's looking for a car , suv, or truck. read more

This is the second car that I got with ride now motors and they have always tried there best to get me the best deals on a car. Thanks to Bernard and Alecia I was able to ride now . I appreciate all the help I received from all the employees from Ride now motors in Monroe, NC read more

Updating my review. I purchased a car a month ago and they have yet to submit a request for the license plates. We have been calling daily to check on the status of the plates and they kept saying they weren't in yet. I called in AGAIN telling them the temp tags were about to expire the next day and that's when they told me that they are still waiting for a hard copy of the drivers license. Something they could have mentioned to us many times as we've been calling. Called today, first thing Monday morning, and asked to speak to whoever's in charge, and she was completely disrespectful and disregarded the inconvenience this place has put us through. This place is very unprofessional and I do not suggest it at all. read more

Went in and was treated with kindness. The process was easy to buy a car. I have had it 5 months with no issues. I'm very happy. People go to a used car dealership and expect to get a car with no defects and get disappointed when a month later they have to replace something. I got my car and immediately started replacing items that needed it. I took it straight to my mechanic and had all the fluids and filters changed to upgraded ones. I replaced my battery that first week because I have no idea who or when it was put in car. It has always worked for me to do preventative maintenance as soon as I buy a used car. read more

Ride Now Motors - My car. - Car Dealers Near Me - Monroe, North Carolina

See all

Paid loan off early,,, so they kept second key fob, I can't prove they had second fob to start with but I was told we would receive it at payoff,, well we did our part,,but somehow now they don't have it.. seems weird that they lose a key fob and alot of interest payments the same day read more

The ABSOLUTE WORSE!! I purchased a 2014 Dodge Avenger 9/9/22 my down payment was $1200, there was a $600 fee for Taxes, Tag, that was to be paid 9/23/22 . Well on 9/23/22 I was on my way to work and my car started acting funny, it was idling high so I called Ride Now good thing there was a warranty on the car. So my car is towed 2 weeks to the day. I was informed it may be 2 or 3 weeks in the shop! "Ok well how am i suppose to get to work"...that was my question since there's no loaners & the Dodge dealership doesn't have any. I was informed they don't provide loaners. Ok well since $600 was for Taxes and fees I'll need to use that to get back and forth to work and home. They gave me 10 days which was 10/03/22 I informed I don't get paid until 10/6/22 can I pay then. Young lady said she'll have someone contact me and let me know. Well I never heard anything. So my car is ready on 9/30 I go pick it up & the mention of $600 10/3 I again stated 10/6 is when I get paid no one said anything against that. Well 10/5 I go outside from work and can't find my car. Im thinking I know they didn't come get my car for $600 and my car payment is not due until 10/7. Well they did and Alicia (she's apparently the GM for both locations) who has to be the rudest, noncustomer service, unprofessional, nasty, sarcastic no compassion what so ever individual I've come across with ANY business. Informed me that I'd have to PAY OFF the car $14,***.** plus $550 repossession fee. So I asked my car was repossed for $600 Taxes &Fees. She informed me that in NC you do not have to be informed of a repossession but I haven't even paid my 1st note yet. How can you put that on my credit and I haven't paid ANYTHING towards the actual LOAN. I asked if I could please pay $600 plus my note Alicia informed me again of the payoff. So I asked would I receive my $1200 back Ms.Nasty (Alicia) said NO. So You're gonna resale that car Charge me for it and probably do the same to someone else. I feel as though this company uses individuals with credit issues such as myself to their advantage. You have your car & my money I guess you're a high class thief!! Take ALL these reviews and be aware WE AREN'T LYING .... keep in mind that you're entering a contract with some very shady people SO SIGN YOUR NAME AT YOUR OWN RISK I wouldn't have my WORSE enemy purchase nothing here. Oh and I have to pay $75 to get my things out the car. This place won't be in business too much longer!! The ONE STAR was ONLY TO SUBMIT! read more

If I could give "0" stars, I would! I was told that I needed a NC drivers license in order to receive a license plate and registration for the car. Due to COVID-19, residents are only able to visit their local DMV by appointment. The manager told me she understood and told me to get my license when I was able to make an appointment with DMV. I received my license, and went to the dealership to pay the fee for the license plate and registration. The manager attempted to process the registration and tags. The manager informed me that there was a DMV insurance stop on my license and that I would have to contact DMV because I needed a FS1. I contacted DMV and was informed that the insurance stop was for THE PREVIOUS OWNER BECAUSE THE CAR WAS NEVER REGISTERED TO ME! The DMV representative was kind enough to allow me to call the dealership on conference call so that the representative could explain the error to the manager of the dealership. The manager of the dealership rudely said that she can't help that the dealership's system does not list the drivers information. When I asked the manager what I needed to do to obtain tags/registration since my temporary registration and tags were due to expire, THE MANAGER RUDELY TOLD ME THAT IT'S MY FAULT FOR OBTAINING MY LICENSE LATE. So basically if I would not have researched the incident on my own, they would have repossessed the vehicle. Alicia is a horrible manager. If she cared about her business and reputation, she would express compassion and assist customers in finding solutions so that they refer friends/family to her establishment. The manager, Alicia, shows no critical thinking skills, because if she did she would have realized it would be impossible for me to have a lapse in insurance if I just moved to NC and never had a car registered in my name thru NC. I've had numerous other horrible experiences with this dealership. They were extremely nice when they were trying to sell me the car. But after I signed the paperwork, it's been a constant nightmare. read more

If I could give 0 stars I would. I bought a 2020 Corolla from them and a month and a week later I'm having troubles with the battery. Because it is over 30 days I have to pay for the battery. They did give me a discount but buying a new car. Putting 4K down on it. Buying a warranty and everything. I should not have had to fork out a dime for that battery. They don't stand by what they sell you. Your already paying over price and crazy interest rates if you have crappy credit. Stay away! A 2020 shouldn't have a battery issue in 2021. read more

NOT EVEN ONE STAR. Bought a 2014 Dodge Avenger on april 30th of 2020. Everything wiener extremely smooth with the buying process, almost too easy. I bought the car knowing it had a cracked windshield but was told by the salesman Randal, that they would send someone out to my job location or house to get it fixed. After two days of having the vehicle the I can't brake in the car, very high pitch noise when trying to do so. The lights are flickering, almost causing me to wreck at night when I'm driving and the only way to stop it is to touch the blinker which it will go right back to doing it sometimes. Alicia your general manager, went back and fourth with me in email explaining that I needed to bring the car down to her to get the windshield and brakes replaced & I showed Randal a video of the lights flickering when I picked up my plate 4 days after purchasing the vehicle. A month and 12 days pass and I finally get my windshield and roters and brakes replaced, leaving my car a disgusting mess with dirt and shoe prints all over inside the car. And during a time like this with a. Global pandemic nobody wants someone else's dirt and mess from replacing the windshield in there car to clean up after someone... I had taken a day off of work with no pay to get these things fixed on the car when i Lr shouldn't have even been on the lot with these issues going on. When I received my vehicle back from the Monroe service department 2 days later I'm noticing all lights are coming on, check engine Battery light and a few others. I then contact them back and let them know none of these issues were going on before I dropped the car off and they all suddenly appear after receiving my car back. My car now has broke down, and left on the side of the road for my towing service through my insurance to pick it up. The general manager here at ride now motors Alicia, has been no help.. I expect her being the general manager of a dealership give me some type of input on what I should do regarding having the vehicle only 2 months and it being broke down not even being able to be driven, she gives me the warranty number that covers power train and engine issues. But let's keep in mind none of these issues accrued until AFTER picking this car up after the windshield and brakes were fixed. Now I'm left with no way to get to my job. No help from your "general manager". I was expecting some type of let's take a look at it and see what we can do. I'm not expecting a hand out with this car, I know it was bought as is. But no car should be doing this after two months and no cars engine lights and etc are going to come up all of them just days after picking the car up from the service department. I feel like I've gotten taken advantage of with money, and now my time. Now Alicia at the Monroe location will not be accepting any of my emails because this is the second incident that has not been my fault, and now I feel is doing things out of spite because she says she has the right, to not work with any customers. This has been absolutely the worst buying experience I have EVER had. And I expect nobody to fall for there "no credit, your job is your credit" motto because you will have your money taken, and most importantly put your hard worked for money into this company that is no help. read more

Terrible Customer Service! Was repeatedly told how they will work with you and was up front with them about everything. When we went to do the deal they had told me price on the car that was on that day $300 more than what was listed on website, but I still felt like I was comfortable paying it for the car. SMH! Well when we went to finish the deal the financing was shorter terms and payments were more than originally discussed. Don't waste your time or at least get in writing what was agreed upon with each sales rep. read more