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    Monroe Nissan

    2.2 (81 reviews)
    Closed • 9:00 am - 8:00 pm

    Services - Monroe Nissan

    Auto engine repair

    Auto steering and suspension repair

    Auto transmission repair

    Monroe Nissan Photos

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    Reviews With Photos

    Mike M.

    I bought a new Nissan Rogue last October. Getting them to respond after the sale is like pulling teeth. I've emailed the dealership twice asking about the free oil change after purchase. No response and I got tired of waiting so I got my oil changed by a third party. Not impressed with the non follow through and lack of communication.

    James S.

    I bought a truck from Monroe Nissan and was completely let down. I was promised an extra $1,000 for my trade, but when the paperwork was finalized, that money was left out completely. When I brought it up, I was told "nothing we can do now." The front bumper was also supposed to be repaired before delivery -- another broken promise. When I tried to get help, the GM/owner, Luke, was rude, dismissive, and not willing to help at all, saying "you don't have it in writing." They lied, refused to fix their mistakes, and treated me with zero respect. Once they have your money, they stop caring. I strongly recommend avoiding Monroe Nissan -- they do not stand by their word or value their customers.

    Update: Temporary tag is now 30 days expired. Reaching Kayla the title clerk is a nightmare, she is completely unresponsive via voicemail, phone or email. Was promised yesterday that they would send someone to the DMV to get our tag and they would overnight it to us. They said they would call us today when the tag was received (before they mailed it to us), nothing! We emailed Kayla again for an update, nothing! Called to speak to a manager, voicemail! Where is my tag and why is no one accountable? Terrible service!! Unacceptable!! Horrible ordeal trying to get in touch with anyone about my tag. After a week of trying and leaving messages. I spoke with a salesman, Mike, today that said we have to go to the DMV to pay property taxes, then provide them with a receipt, THEN the tag process will be started? Where was this information 6 weeks ago???? Now I'm 10 days away from an expired temp tag. We were told when buying our truck that they would mail us a tag within a few weeks, that's it. This is my first time buying in NC so my bad but communication is everything. Quickly seeing that this dealership isn't as great as we originally thought.

    A broke down jeep I was able to drive two hours before the head gasket needed to be replaced

    This dealership sales lemons. My car overheated within a hour of driving it off the lot. They had to tow my car back to the dealership, and have had it ever since. Sunday made two weeks. The head gasket blew and the heads warped. This should have been caught before it hit the sales floor. Me driving under 50 miles total is not enough to do this damage. The only positive thing about this dealership is Chris in the service department. He has been great. He really needs to get away from this dealership before he is brought down with it. The guy that waited on the tow truck was great as well, but I forgot his name. I was lied to about how many companies they had ran my credit thru after they found out I had pre approval. Also the finance department changed my warranty, finance company, and raised my payment without asking. They don't care about customer experience. They just care about making the sale. I have not heard from my sales manager at all who said he would do what ever he had to do to make it right. He has done nothing!! Avoid this dealership at all cost. They honestly deserve zero stars but that can not be done.

    Brandon Sterns  Salesman & Customer Service

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    2 months ago

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    5 months ago

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    29 days ago

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    1 month ago

    This place is a scam, they forge my signature on a vehicle. They don't pick up the phone.

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    8 months ago

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    7 months ago

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    11 months ago

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    6 months ago

    Whatever price they list it at expect them to try to price gouge you for another $5,000 on top.

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    1 year ago

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    11 months ago

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    7 months ago

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    5 years ago

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    2 years ago

    Da'Sean has shown and will always show great service and deals! Get me in and out and just what I'm looking for !

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    2 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    Page 1 of 3

    Monroe Nissan Reviews in Other Languages

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    Review Highlights - Monroe Nissan

    “I came to Monroe Nissan and I was helped by Javier and he was very helpful and the managers were very helped as well they were Max, Mike and Jonathan.”

    Mentioned in 6 reviews

    Read more highlights

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    Customer service was disappointing. The staff in both the Finance and Service departments need to…read moredo a better job answering calls and following up with customers. I contacted the Service department to ask about getting my vehicle serviced, but I was left on hold and eventually sent to voicemail without receiving any assistance. I ultimately had to ask to speak with a manager in the Service department just to get an appointment scheduled. Customers should not have to escalate an issue to management simply to receive basic assistance. I had a similar experience with Finance. I tried reaching out for two weeks regarding my down payment, but no one followed up with me until the day of closing. At that point, they tried to pressure me into making the payment that same day. If they had communicated with me earlier, I would have had time to contact my bank and arrange for the funds to be sent at my earliest convenience. Overall, the lack of communication, follow-up, and customer service made the experience much more stressful than it needed to be. I hope the dealership takes this feedback seriously and works on improving communication and customer service.

    Extremely disappointing and unprofessional experience…read more We found a used car at this dealership that we were seriously interested in. The car had minor damage to the rear bumper, so before we even test drove it, we specifically asked whether they would repair the paint. We were told yes. After the test drive, we received a quote for the price listed online. We returned the next day and waited over two hours before finally leaving because they were too busy. The following day, we called ahead to make sure they had time for us and explained that my spouse has a disability that makes sitting or standing for extended periods difficult. We were told they would try to expedite the process and would honor the $100 lower price we had seen online. When we arrived, they refused to honor the $100 price reduction they had already agreed to over the phone. We were frustrated but decided to continue because we had already invested so much time in the vehicle. Then came another two-plus hours of waiting. During that time, we watched them take the same car out for a test drive with another couple and attempt to sell it to them--while we were sitting there waiting to purchase it. We repeatedly approached the manager and were told they would be with us "soon." Conveniently, as soon as the other couple left, they immediately came over and started our paperwork. Another hour passed. At that point, my spouse was in severe pain, and I had to leave to get him medication. When we finally reviewed the paperwork, the agreement to repair the bumper was missing. Our salesperson said it was a mistake and went to have it added. He returned visibly embarrassed and told us that management had decided they would not repair the bumper after all. The manager then claimed the vehicle was being sold "as is" because of its price. I reminded him that he had personally agreed to repair the bumper before we ever took the car for a test drive. That agreement apparently meant nothing once they had our time and effort invested in the purchase. After hours of waiting, a broken price agreement, a broken repair agreement, and watching them try to sell the car to someone else while we waited, we walked away. This was one of the most frustrating car-buying experiences we have ever had. If you shop here, get absolutely everything in writing before you take another step. Do not assume a verbal promise from management or a salesperson will be honored. We walked in ready to buy a car. We walked out because we could no longer trust what we were being told.

    Union County Kia - 2024 KIA Niro EX Touring

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    Came here looking to replace my 2017 Elantra (that I loved!) due to my wife being unable to drive…read moreit (it's a manual, and she couldn't learn stick when I tried teaching her) coupled with her having car problems of her own (meaning she'd need to be able to drive my car). First off, let's look at the good: sales were low pressure. That's HUGE for a car dealership, and I commend Carlos for this. He was friendly, helpful, willing to work with me on getting pricing organized, everything you'd expect from a good salesperson. Next, there's the neutral: pricing was still a tad high (after applying discounts and negotiating I still ended up paying about MSRP on a $40k+ vehicle), trade-in pricing wasn't the greatest (they gave me like $13k for my trade-in, a fairer price would have been probably $14k or so, especially considering they turned around and re-listed it at like $18k with absolutely no work done to it), and I did have to actively seek out a car salesman just to get started (although that in and of itself would be neutral-good, because that's better than being hounded upon parking). Finally, the couple dings against the dealership: there wasn't any real preparation for their electric vehicles for sale (did I mention I bought an electric car?), which meant that the vehicle I ended up purchasing only had about a 30% charge when I bought it. If I was local to Charlotte, this wouldn't have been an issue at all (but I'm not, I'm from the Asheville area), and the dealer could have easily resolved this by making a policy of charging their EVs to at least 50%+ overnight. (I'd highly recommend implementing a policy like this). After waiting about 2 hours for the vehicle to charge on their L2 charger (that's another thing, they should consider getting an L3 charger if they're serious about EVs), I could not sit and wait any longer, so I ended up having to start transferring items from my old car to the new, which meant that they didn't have a chance to finish the pre-delivery inspection (cleaning, reducing tire pressure, etc.). Overall, it's still a decent dealership, and I'd visit them again, especially with the way the sales staff in particular acted, but they could do better in planning on the operational side of things.

    Absolutely terrible work. I have had to return my vehicle 3 different times after services to have…read morethem fix things they forgot during the service. The first two times, they forgot to screw some things down (missed the screws out entirely. This week, they changed my brakes. $2,000 plus. But they put in warped rotors (how can that possibly happen?). That was 9 days ago and they have now told me they can't fit me in for another 11days. So 20 days with defective brakes is OK to Union County Kia. Shocking. The funny thing is that I have previously left a 5 star review because of the customer support girl, who works for the customer. Unlike anyone else I have dealt with there.

    Carolinas Auto Expo - $299 Month ! $1000 Down Payment ! O.A.C

    Carolinas Auto Expo

    (15 reviews)

    At first I thought I had found the best place and nicest people. Within the first week of me having…read moremy Audi Q5 I advised them there was an oil leak and was advised that they (Audi's) burn oil and it was normal. when white smoke is coming from your tailpipe that is not normal for ANY car. then two weeks after purchase I brought it back and the engine was flushed. I continues to voice concerns as I need my car for work and wanted to know how long the car was really going to last. Then I bring it in for an oil change and am told I have a blown head gasket and will need a new engine. Allen wanted to put stop leak in and send me on my way. His other partner and mechanic actually tried to help me and get it fixed but Allen would not help pay for any of the work that needed to be done. I don't feel that someone should have to put 5-6 thousand dollars into a vehicle after only having it three months and previously stated concerns with this same issue. Now I have a car that I owe the full price on and it doesn't run. I changed my Google review and got a call from Allen worried about why I changed the review instead of worrying about what is going to be done with my vehicle. VERY UNPROFESSIONAL AND RUDE!! I had actually referred people to him thinking he was good and honest. And still no help with fixing the problem

    Alan and Dallas are very sneaky and unprofessional! I was abruptly taken out of the vehicle on…read moreSeptember 6th 2024. Alan would harass me with calls from another number that I have listed below in the photos. He wanted me to pay upfront for multiple days instead of renting daily! I reported this to you all on several incidents and it was stated that I just need to make a review. Which I did but I do believe Alan needs to be banned as a host as well as Dallas the co-host. Dallas the co-host called me and messaged me on September 6th 2024 stating the rental was booked for 2:30 pm. I believe this was on purpose because the day before Dallas wanted me to rent long term with their rental company. In which I declined because I wanted to go through Turo instead. I have added those photos of the text conversation as well. Now with the mileage that is incorrect. They took the vehicle abruptly for a reservation on September 6th, 2024. I shouldn't have been charged a day, a late fee, gas fee, and now mileage! I wasn't able to fill the car with gas nor was I able to get the mileage because they took it. Dallas decided to put the mileage of the vehicle in the photos a day later on September 7th 2024 at one something.. The photo with the time stamped is listed below as well. Those are the miles of the last rental that was at 2;30pm on the 6th of September. I don't like to be taken advantage of or something trying to steal from me. I look forward to you all looking at the evidence and swiftly dismissing this! As well as banning Alan and Dallas from hosting on Turo. Thank you

    Monroe Nissan - car_dealers - Updated October 2026

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