First, remember folks, this is a car dealership. They are salespeople wanting to sell you…read moresomething. Its how they make money. That said, just be careful with what they say and what you hear. I have bought two used cars here and generally had a decent experience but waiting for the finance guy for an hour is always a joke. He is actually not that busy. Its a sales tactic that all dealers employ. Tell them you have a doctors appointment and if they cant get you out the door soon, you are walking. Its amazing how that always speeds up the process ;)

I have taken my 2025 BMW 230i for a recall and I received great customer service by David Owen. All…read moreI had to do was sign the papers, after looking over them, and they got started. After the service my car did not show the service date anymore and protected the car to not catch on fire. Which I am grateful for and I was not given any sales.

All I have to say is "wow." I'm typically a very weary customer when buying a car anywhere,…read moreespecially one out of state. I have to say that every single person at Hi-Line went above and beyond to make sure I was satisfied. I flew into town from Florida the day after I found the car online and spoke to the guys Over the phone about it. I just had that feeling that this was where I was going to be able to trust the process. The moment I pulled up in my Uber, my salesman, Neil Skipwith, was waiting on me at the door with an umbrella. I had just flown in in the middle of a tropical storm and the weather was not playing nice. Neil was noticeably grateful and relieved to see me and immediately came to usher me in the door. The whole office was all but cheering that I had made it safely through the storm. Neil and the financial man (pardon me, I just can't remember his name and he was so amazing! I think he might have been top management, maybe even owner?) already had everything laying out for me and ready to go. All that was left to do was look at the car. They brought me a soda (or two) and conversed with me while we waited in between steps. Neil and I took the test drive together (where he proceeded to open every door, hood, nick and cranny for me to inspect) and sat in the backseat for social distancing purposes. We went on a longer test drive than I have ever been offered before. Every question I had, he had an answer or went out of his way to find out for me. We wired the funds to the dealership to pay and the man I mentioned previously continued to check the bank statements periodically and updated me as soon as the funds had cleared. Neil knew I would be driving back to Florida in the storm and offered a free night's stay at the Hilton downtown if I felt it wasn't safe enough to leave or if I simply felt uncomfortable doing so. I declined as I wanted to make it halfway before stopping, but Neil then went out of his way to fill my gas tank up. Every single person in this dealership went above and beyond- even the guys/ girls that were not working directly with me checked on me periodically. I was in and out with my new car in less than 3 hours. I have since driven it all the way back to Florida and I have to say this car is INCREDIBLE! Impeccably maintained. I can't think Hi-lIne auto or Neil (or financial man) enough for this great experience. Ps: forgot to mention, I even overheard Neil talking with someone about the fact that he was actually not even supposed to be working that day but he came in to finish the deal and stayed beyond the time that he was needed in order to see me off. PPS: The guys made me promise to let them know I had made it safely and I had forgotten until now. Checked my email and there's Neil, making sure I was safe!! Don't go anywhere else. This place is THE place to buy a car.

I was disappointed with my experience. The repair estimate differed significantly from what 2 other…read moreshops had identified, so I chose not to move forward. That alone wasn't the issue. What concerned me was the inconsistency in customer service. I was told transportation would be available when I dropped my vehicle off, but after declining the repairs, I was informed a ride back was no longer an option. I value honesty, consistency, and professionalism regardless of whether I authorize work. Unfortunately, that wasn't my experience

I picked up a nail which could not be repaired. Ben suggested I check this place out for their…read moregreat matching and discount program. I talked to Harvey Hunt who did some research and came up with a great price. It took them about 2 hours to install and I got a great price without having to call around and do a lot of research. Harvey is a former Marine and provides great customer service. Check them out; you won't be disappointed!

Dear liberty, I am…read morewriting to express my deep disappointment and frustration regarding the recent service experience at your dealership. Despite being charged for miscellaneous services, my car's original issue was never fixed. Instead, I feel I was taken advantage of as someone who doesn't know much about cars. It seemed that the service manager was merely guessing and fishing for problems without actually resolving anything. As I continue to hear the same popping noise while driving, it has become clear that the service performed was ineffective. This experience has left me feeling used, and it unfortunately reinforces a negative impression I have about GMC service centers in the Charlotte area. At this point, I am seriously considering seeking legal advice and sharing my experience publicly to warn others. I urge you to address this matter promptly and provide a satisfactory resolution. Sincerely, Kenzo

After I got off work on Saturday, I went to JNF Motors to look at a Nissan rogue. I saw the car on…read moreanother website and decided it was what I wanted. I had my financing already approved. Rell and Isaac were great! They made sure everything went through and worked to make sure I walked off the lot with my dream suv! Thank yall so much!

If you want an exceptional car buying experience that feels "boutique" style, yet from a big…read moredealership... visit J.O. at Fort Mill Ford. She was knowledgeable, efficient and super personable. Go J.O.! It was a pleasure working with you. Bgolman & Family

The sales experience I had with this place I never do it again once I finish leasing this car. I'm…read morenot even gonna buy it from them. I'm gonna go to another dealership and buy me a new car. The sales people don't want nothing but a sale they don't wanna help you with the vehicle anything about the vehicle they don't even give you all the pieces to the vehicle. They even asked me to do another survey due to me doing an honest review on my experience just so they can give me the piece that supposed to come with a vehicle a brand new vehicle 0 miles at that I can go on they added a ad onto my warranty. I called. They said it don't show up on there, but I'm not understanding why I'm paying for something they don't show up. in the system when you pull my file.

Always pleasant, always efficient, and trustworthy, "best in the business"…read moreI dont always like the price, but its a Jag

Maybe this place is okay for non-Jaguar cars? If you have a Jagaur and you want it repaired…read morecorrectly, don't come here. Here are some of the highlights of their incompetence: Water pump missing screw / loose (see photo) E-type tune up had the engine worse than ever XJR ECU was opened up by V-12, said to be defective. Not the reason for the running issues. 2 injectors dead and 2 spark plug wires swapped. Replace the injectors, connect plug wires correctly and all runs as it should no thousand dollar ECU needed. Parts are way overcharged. $625+\- for a used part that costs $130 on eBay. Car goes into their shop without oil leaks and comes out with the oil pan leaking and the transmission pan leaking. Car goes in their shop with working A/C comes out without A/C working. Found the power lead to the compressor had been disconnected. My car had very rough shifts. I was told it needed the bands to be adjusted, which they said they made an adjustment. Funny thing, the transmission cannot be adjusted physically. It's 100% electronically controlled. To adjust, the TCU needs to be programmed! The appointment was made weeks in advance. Dropped of the car asking for an estimate for what needs to be done. I hadn't heard from them for over a week. The second week came and I called for a status. They hadn't even looked at the car! Why schedule an appointment if they aren't going to service the car for two or three weeks. My experiences mirrors those of other club members. I've also met a few other people outside the club that have said to stay away from V-12. This warning also comes from two other shops that have had V-12 cars in for repair to find gross negligence.

Today was my very first time having my vehicle serviced at this location. Previously I have been…read moreto the Hendrick dealership on independence BLVD to purchase some accessories. My experience today was exactly what I would expect from a highly touted car dealership. Yesterday morning I noticed my dashboard screen was not operating correctly. I Immediately called BMW certified preowned to schedule an appointment to have it looked at. They got me booked right away for this morning. Stefanie greeted me as soon as I pulled up to the Maintenance area. I pulled right in and she sat down with me and we discussed everything. My car needed more time than I had anticipated so I went on to work. Luckily the Big Issue was not a problem at all! After they did a diagnostic and looked my car over they did find a few things that I decided to go ahead and have repaired. Stefanie was upfront and transparent throughout the day, even Texting Videos to me while the Technician went through piece by piece what he was doing! As with any BMW, maintenance is important and not inexpensive! However it was well worth having these things taken care of. I will definitely be back!

I have purchased three vehicles from Hendrick BMW South Boulevard over the past several years. My…read moremost recent purchase was within the last 12 months. Each time, I experienced the same deceptive sales tactics. The dealership hides fees until the final paperwork. They make verbal promises that disappear when it's time to sign. They pressure you into accepting terms that were never disclosed upfront. When I questioned discrepancies, management became defensive and tried to make me feel unreasonable. This is not an isolated issue. It is a pattern of doing business that misleads customers. This is to warn other buyers and to hold Hendrick accountable for their unethical practices.

I had GMP Performance work on the front suspension of my VW Arteon. Things didn't go exactly as…read moreoriginally planned because of a fitment issue with some aftermarket parts I supplied, but Drew worked with me throughout the process and Nathan did an excellent job getting everything sorted out. Since getting the car back, it has been driving great. The front end feels solid, tight, and much more settled than before. I really appreciate the care Nathan put into the work and Drew's help with everything along the way. Finding a shop you can trust with a modified German car isn't always easy, and based on the quality of the work they did for me, I would definitely consider GMP again for future work.

I worked with Drew on a Lamborghini inspection. Best customer service I don't know how many cars I…read morebuy. Thousands, and this was the best service I had on an inspection. Answered all my questions went through everything. Thank you drew and only 350! Ridiculous service, and cost for an inspection! I am a Gm of an exotic car dealership. Great service! Fair cost! Please use them! Auto boom North Scottsdale Thanks you!