Purchased my car and it went well! Joe worked with me and I didn't have to go back and forth about the price I wanted. It was the shortest amount of time I was at a dealer and I love my new car. I couldn't have asked for more! read more

MISREPRESENTATION AND UNFAIR AND DECEPTIVE TRADE PRACTICES Purchased vehicle on 12/12/25. At the time of the sale, Dream Work did not disclose serious KNOWN mechanical issues involving the transfer case and related drivetrain components. They installed a used transfer case prior to sale and took the vehicle to Land Rover Charlotte because only a certified dealership could program the transfer case. Land Rover discussed with Dream Work that after adding transfer case fluid and attempting programming, a flagged error code remained, indicating that unresolved defects existed before they sold the vehicle to us. Dream Work WILL claim Land Rover test drove the vehicle and it was fine. However, that omits the fact that Land Rover documented that the error code remained after service and programming attempts. Dream Work asked them to clear the code and was provided a copy of the document outlining the issue( I have their original invoice from 11/21/25... three weeks before we purchased the vehicle). Dream Work negated to tell us this issue so that we could make an informed decision about the purchase. It is understood that vehicles may temporarily drive normally after fluid is added.The issue became apparent after the fluid emptied, exposing the underlying defect, which was a major safety concern. We spent over $3000 to add fluid to the transfer case and replace rear rotors that were at 1 centimeter. We're not mechanics and trusted their judgement. The transfer case will fail, costing upwards of $10,000. CARFAX REPORT-TRASH IT! Dealerships are not required to report repairs. Dream Work is quick to give each customer a Carfax report; even making them available online, with the knowledge that reporting repairs or the lack there of, does not have to be on the report. IT'S COMPLETE DECEPTION GUYS! I met with a manager(I will protect his name..for now), in person on 4/24/26 about the issue. On 4/25/26,I emailed him a PDF file outlining our concerns and requested a resolution. He emailed me back on 4/25/26 denying any wrongdoing and denied liability. Many of your complaints end here. Mine will not. I will be made whole again. read more

Here's the scoop which I new prior to working with this sales team. First and foremost my sales person (Liz George) was fine and a good person. The store manager (Dwayne Johnson) is very professional and a competent sales manager. That being said, do not use this used car location unless you don't mind the following business practices: Preparation Fee: $1,250.00 Documentation Fee: $999.00 Security Fee: $799.00 (LoJack) The above fees are required. Non-negotiable. The vehicles seem to be very good quality, but my particular vehicle (2017, Mazda Miata, ND, Red). Very nice looking vehicle. Unfortunately, at highway speed, the car "shuttered" and tried to veer into the other lanes. Car has a modified muffler and AEM air filter. Possible exhaust leak. Smoky exhaust. Left oil residue in pipes. If this business practice is acceptable to you, by all means check them out. They do carry a high-end assortment of luxury brands. Dealership is very clean and bright. Hopefully, this will help out with future customer negotiations and eliminate any misconceptions or misunderstandings about any hidden fees. They will tell you that they are transparent. I agree, but I don't accept their business practices. I prefer more flexibility on an actual negotiated deal. It just did not work out. If you don't feel comfortable -- don't do the deal. People are all fine. read more

I bought a car 6 mos ago. I paid for my tax title and license it has been 6 mos and my inspection is expired and I have never received what I paid for not new tags have been received to date . Stay clear of these folks there are plenty of places to get what you pay for. read more

Post purchase this has been a nightmare days after purchasing the car I took my vehicle to Acura to have recall work done, upon further inspection the timing belt needed to be replaced, ($2000) the car had a leaking front strut that needed to be replaced, ($1500) and basic maintenance had not been taken care of. Transmission fluid was black ($400) pcv valve needed replacing, ($70) the rear differential fluid had not been changed, another $200, the transfer case needed servicing all in all I'm looking at over $4000 worth of repairs/overdue maintenance . I immediately contacted the dealership whom have been borderline non responsive offering no kind of help or remedy. They were late paying off the vehicle I traded in so much so that my previous financing company were calling me about late payments, I had to involve the nc state highway patrol to get that fixed, in I felt helpless and contacted the attorney generals office for help, upon which I also received no kind of help or solution from dreamwork automotive. I would highly advise shopping elsewhere for your used vehicle. Throughout the test drive my salesperson mentioned the car had been well taken care of in house and that it was a good vehicle, repeatedly saying someone was coming in the morning to buy the car, when I asked about the timing belt he said: Acura and Honda typically don't need to replace the timing belt until around 200k miles, the mechanic at Acura said 90k miles or 5 years whatever comes first, go figure I was at 89k miles at the time of the sale. read more

I purchased a Mercedes C300 Cabriolet from Dream Work on Jan 13th. After test driving the vehicle, we found it had a clicking sound when turning, which we we assumed was most likely cv axle. I told Joe that we were going to pass on the vehicle due to the issue. He did offer for them to fix the problem and also fix a rim that had terrible curb rash, so I decided to make the purchase. Once the deal was done, Joe did tell me that the service department would be getting in touch with me to schedule the repair work. They did not call. Fortunately, I went back and read the paperwork and it is actually up to the buyer to call and get the work scheduled, which I did. I dropped the vehicle off the following Monday. The mechanic said that I would hear in a couple of hours. I never got a call. I ended up having to call them at the end of the day to get an update and was told they were still waiting to get the final approval on the work and to call back. When I called back, I was told they got the approval, but had to order the parts and it would be 4 or 5 days before they arrived and the repairs could be made. Because they force LoJack on all vehicles, I was able to see when they moved it. It was Friday when they took it to the main dealership and the rim shop. Weekend passed, Monday passed, still no communication from any of them. I finally called on Tuesday and found out they had finished the work and it was at the dealership waiting on me. We went to the dealership to pick it up (I left work for this). When we got there, Joe had no idea that the car was there. He went to check and found that it was and that they were going to clean it up. Fast forward over two hours later and we finally got someone to check on it. When we got the keys and checked out the vehicle, the rim looked terrible (not their fault completely, but they should have caught it). The rim had overspray on the tire. We brought it to their attention and was told they would take care of it. We have not received any communication since. Additionally, they left my car almost on empty, despite the amount of driving they did. read more

Purchase car and transmission went out in 2 days. They refused to fix or offer any compensation.

Went to Dream Work Automotive on Revenge of the Fifth. They were first class! My brother and I were looking to buy a newer car. I looked at Autotrader.com, and Cars.com for a Subaru WRX. A 2021 showed up at their dealership, and decided to go for a test drive. While waiting for the deal to be done we played pool in their gaming room. The deal was finalized, and I drove us back to Mooresville, NC. The dealers were awesome, and I will go back when I need something done. read more

Dream Work Automotive - Car Dealers Near Me - Charlotte, North Carolina

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These guys are awesome! They were super responsive when I inquired online. Went in for a test drive and it was like riding around with an old friend. The environment is very friendly and inviting. I personally appreciated that the car salesmen had strong camaraderie amongst each other; i.e. it wasn't a shark fight when I walked in. At this dealership, they don't play games or sales tricks. The pricing and condition of the vehicle is extremely transparent. Once we discussed the nitty gritty of the finances, they were respectful and made sure that my points were heard and answered all of my many, many questions. Justin was the salesmen that assisted me and he was simply awesome. I honestly didn't expect that a game of pool was in the cards when coming in to purchase a 2012 Jeep Wrangler in great condition! Justin did not only play a game of pool with me (that I TOTALLY won, by the way), he also came in ON HIS DAY OFF to ensure that I received the highest level of customer service. Nowadays, buying a used car is a huge commitment, and its incredibly difficult to trust your dealership. I was anxious going in, as I have been BURNED in the past with former dealerships, but coming here was simply a breath of fresh air! The transparency, the customer service, and the selection of vehicles (they are very selective with their catalogue) was TOP NOTCH. As you can see from my lengthy review, I have many thoughts and opinions, so don't even get me started on the vehicle they sold to me-- Im in LOVE! Fantastic condition, detailed and serviced prior to purchase like the rest of their vehicles on the lot. Come by, ask for Justin for a game of pool, and buy a car while you're at it! ;) Now I am going to mention the many kind individuals that assisted me while at the dealership, so big thank you to Mindy, Yousef, Tucker, Alex, DeWayne, Jordy, and of course, Justin! read more

Quan is really friendly and very welcoming. We will definitely be contacting him again if we are buying a new car again. I really appreciate the way he leads us through the process with details. read more

Initial process was good but I canceled my extended warranty and they didn't give me a full refund!! 49$ out of 235$ unacceptable customer so if you purchase a vehicle make sure you get all the information about the warranty first read more