I wanted to wait to post a review until a bit of time had passed and I felt confident everything…read morewas okay with the vehicle, no surprises, and also didn't want to jinx it. But we have put serious miles on it since and it's been a wonderful ride! I normally wouldn't post such details online but for this review I think it's important for consideration of others when buying from All City Auto. I was looking for a very specific type of vehicle across several states, a Porsche Cayenne GTS, even considered flying out to Vegas to look at one. My previous Cayenne got flooded in Hurricane Helene so on top of looking for the right vehicle we had our concerns of water damage for the next vehicle, we didn't want to purchase what we had just lost. This is a beautiful beast of machinery that runs so smoothly! Our travels span several states regularly and we've had no issues whatsoever. Now for the sales experience, I truly appreciate how smoothly everything went and it's actually one of the reasons we drove out of state twice to finalize our decision. The GTS is a very specific model and there aren't many in the used car market at a given time to choose from, especially considering the certain features we wanted. There was no pressure to purchase this vehicle. We were offered the freedom to take what time we needed to drive it and really get comfortable inspecting every square inch without being constantly hassled regarding whether we liked it or had made our decision. The high pressure sales/oversight literally pushed us away from two dealerships, sending up red flags due to urgency of purchase. All City did not do this which helped us feel at ease in making an informed decision on such a large purchase. When we came back for the second time a week later, having been to several other dealerships, our mind was pretty much made up. We test drove the vehicle again just to be sure, asked all our remaining questions and finished out paperwork by early morning/lunch time. Such a smooth transaction, other dealers could certainly take note. This is the experience people want when purchasing a vehicle, no amount of spamming text messages or phone calls are going to convince someone to spend this kind of money on a vehicle. Either we want it or we don't. High pressure sales aren't the way to go, especially in this day and age, if anything (and especially in our case) it's a turn off. Thank you All City! Truly a stand-out experience in what is often quite a cumbersome endeavor.

We went with our 19 year old son to purchase his first vehicle. Our initial purchase experience was…read morewith Mario, who was friendly and efficient. However, after the sale things went downhill. After only sixteen days, the nightmare began. To date we have documented 28 non-consecutive days use of the vehicle and 93 days of the vehicle being out of comission and at our trusted mechanic's shop (where it still is). The ownership has told us that we "waited" too long to let them know there was an issue and we basically now have an $11,000 paper weight to decorate our driveway with when/if we get it home (not to mention the over $4,000 in repair work we had to have done to get other issues put right. In my opinion, I would not do business with these people again as they are unwilling to do the right thing and work with us to resolve the issue in a mutually beneficial manner. Do yourself a favor and go somewhere else.

Looked online, found a car I liked (2015 Audi Allroad). Went to check it out. After scoping out on…read moreGoogle I saw a small lot. Foreign cars, small lot. Sounded iffy to me. Especially for the price. Was already in the car test driving it when the owner had called to talk to me about my interest in it. I was impressed. Very impressed. They know these cars. This thing was clean. Very well maintained. 3 owners. Clean car fax. In fact all service was done by Harris, Hendricks Audi, and Hendricks Porsche. I will highly recommend. These guys weren't pressuring me to buy, nor were they trying to get me to spend even more. Simple, easy. Friendly Service. Seriously, without question I will consider these guys next time I want another car. Ask for Stephen, he will get you right! PS. The price I paid almost feels like I robbed these guys. I can say that since I have the car now! Seriously! Great prices! Check em out.

It's hard to find a mechanic you can trust. I have had two experiences with Harris, and these…read moreare world class guys. Another mechanic that rhymes with "Schelp Toys" blew my engine. I called Harris and arranged fro a new engine to be delivered. Before I got that far Harris tried to get me to go to the dealership because there was a chance that I could have the engine replaced for free through a warranty. They tried to save me $1800. I already knew the answer, and had them install the engine, and it was flawless. Ask for Parker, or Rob, both great mechanics and stand up guys.

Have been trying to Buy a Car from them for. Month. Everytime you go there the car was not there…read more Repeated promises to call back never happened. This is the 2018 BMW X5. Scammers. Buyer beware. Stay away.

The absolute best buying experience I have ever had. John was so helpful and nice from the phone…read moreconversation all the way to finalizing the purchase. All the staff made us feel so welcomed. I love my new car!

I recently purchased a new 2026 Mazda CX-90, and my husband and I had an exceptional experience!…read moreMyles was absolutely amazing from start to finish. He provided excellent customer service, was knowledgeable, professional, and made the entire process feel easy and enjoyable. We were also able to get a great deal, which made the experience even better. While we waited for the paperwork to be completed, Myles kept us entertained with his wealth of stories and genuinely made the waiting time fly by! We truly appreciate the outstanding service and would definitely recommend Myles to anyone looking for a new vehicle. Thank you, Myles, for making our CX-90 purchase such a great experience!

Absolutely amazing experience at this Mazda! Cody was so helpful and kind, shooting straight and…read morenot trying the tactics car salesmen are so well known for. Buying a car was so easy, quick, and efficient. Would recommend to anyone- both the sales team and the cars.

Came here looking to replace my 2017 Elantra (that I loved!) due to my wife being unable to drive…read moreit (it's a manual, and she couldn't learn stick when I tried teaching her) coupled with her having car problems of her own (meaning she'd need to be able to drive my car). First off, let's look at the good: sales were low pressure. That's HUGE for a car dealership, and I commend Carlos for this. He was friendly, helpful, willing to work with me on getting pricing organized, everything you'd expect from a good salesperson. Next, there's the neutral: pricing was still a tad high (after applying discounts and negotiating I still ended up paying about MSRP on a $40k+ vehicle), trade-in pricing wasn't the greatest (they gave me like $13k for my trade-in, a fairer price would have been probably $14k or so, especially considering they turned around and re-listed it at like $18k with absolutely no work done to it), and I did have to actively seek out a car salesman just to get started (although that in and of itself would be neutral-good, because that's better than being hounded upon parking). Finally, the couple dings against the dealership: there wasn't any real preparation for their electric vehicles for sale (did I mention I bought an electric car?), which meant that the vehicle I ended up purchasing only had about a 30% charge when I bought it. If I was local to Charlotte, this wouldn't have been an issue at all (but I'm not, I'm from the Asheville area), and the dealer could have easily resolved this by making a policy of charging their EVs to at least 50%+ overnight. (I'd highly recommend implementing a policy like this). After waiting about 2 hours for the vehicle to charge on their L2 charger (that's another thing, they should consider getting an L3 charger if they're serious about EVs), I could not sit and wait any longer, so I ended up having to start transferring items from my old car to the new, which meant that they didn't have a chance to finish the pre-delivery inspection (cleaning, reducing tire pressure, etc.). Overall, it's still a decent dealership, and I'd visit them again, especially with the way the sales staff in particular acted, but they could do better in planning on the operational side of things.

Absolutely terrible work. I have had to return my vehicle 3 different times after services to have…read morethem fix things they forgot during the service. The first two times, they forgot to screw some things down (missed the screws out entirely. This week, they changed my brakes. $2,000 plus. But they put in warped rotors (how can that possibly happen?). That was 9 days ago and they have now told me they can't fit me in for another 11days. So 20 days with defective brakes is OK to Union County Kia. Shocking. The funny thing is that I have previously left a 5 star review because of the customer support girl, who works for the customer. Unlike anyone else I have dealt with there.

Service has been quick and efficient. I really like how the service technician will send a video…read moreoverview of your car after the service is completed. Customer service is great, very patient when I have a million questions. The only thing I wish dealerships would stop doing is charging so darn much for services I can get for less elsewhere. But...that's how it goes. There's a great waiting room area with flatscreen tvs, a coffee/tea area, plushy seating and bathrooms are always clean. And....they do state inspections! Whoohoo.

I visited this dealership while searching for a reliable vehicle for myself and my four children. I…read morecame in simply looking for help finding something affordable within my budget, not a brand new luxury vehicle. From the beginning, I made it clear that I was only interested in something realistic for my financial situation. Unfortunately, my experience with the finance manager, Jeffery Austin, was extremely upsetting and degrading. Rather than treating me with respect and professionalism, he made hurtful and discriminatory comments, stating that he was "tired of single mothers coming in trying to purchase cars they cannot afford." What made the situation even worse was that he refused to properly show or explain the breakdown of pricing to me. Instead of listening to what I was asking for, he assumed I wanted a brand new vehicle and proceeded to belittle my situation. At no point was I asking for something unrealistic. I simply wanted guidance and help finding a dependable car for my family. The way I was spoken to was humiliating. I already have enough going on in my personal life, and to be treated this way while trying to provide transportation for my children was heartbreaking. I left the dealership in tears, feeling embarrassed, insulted, and honestly made to feel less than human. If I could not afford a particular vehicle, that would have been completely understandable. What was not acceptable was the complete lack of compassion, professionalism, and basic human decency shown toward me during this interaction. I came to this dealership expecting kindness, respect, and professionalism, but instead I left feeling mortified and emotionally distressed. No customer should ever be treated this way for simply asking for help. I will be reaching out to corporate regarding this experience and requesting that this matter be taken seriously. I truly hope management addresses how customers are spoken to so that no other person, especially a parent trying to care for their family, has to go through what I experienced. This is not a dealership I would recommend to anyone looking to be treated with dignity and respect.

Dealing with Sam was a very pleasant experience. I would consider myself a high maintenance used…read morecar buyer because I generally have a few different unconventional requests from the dealer before I buy. Not only did Sam comply with my requests, he also gave me a fair deal for the vehicle. Three months later, my 2007 Ford Freestyle runs very well and I have had no problems with the vehicle. When we need another used car under $5k, we will go back to Four Seasons Auto to see what Sam has to offer.

I just purchased a van from here. The guy I dealt with could not have been better to work with…read more He let me take the van to my mechanic to have him look it over. My mechanic said it was a good vehicle at a very good price for the mileage (138,000) and mechanically had been well taken care of. I also ran a CarFax on the van and found it was never in an accident and had been serviced at the dealership with only two local owners. I was buying the van for my son who was not in town at the time I purchased it. They redid the paperwork so the van will be in my son's name before we took the paperwork to the DMV. I have purchased many used cars in my life and they are always sold "As-Is". So being very cautious and having read the online reviews, I would not have purchased without my mechanics OK or the CarFax. You never know what you are purchasing with a used car. Do you homework. Most of these dealers buy them at auctions and have no idea, the background or mechanical condition. It is up to you, to figure out what you are purchasing. I am very satisfied and pleased that I got such a good vehicle for what I paid for it. I would recommend buying from them as long as you do your part in researching the vehicle history and having your mechanic check it out.

I have had my car serviced here numerous times and each time the service has been always very good…read more Each service representative was very attentive and communicated with me. I actually did not think the service could get any better, but I was mistaken. This time when I came in for a basic oil change, the tech spotted a whole in a tube and leak in the timing cover. When the service representative, Sydney went above and beyond to reach out to Lexus to see if they could assist me because my warranty had just expired. She made sure to assure me that she could not promise me they would help me. Well, Lexus came back and authorized repairs that would have cost me several thousands. I am grateful for my Lexus experience as a long time customer and I am grateful for Sydney going above and beyond to even try to see if they would allow my car to be serviced under the warranty. Thank you Hendrick Lexus North Lake

If you need to take your car here for a factory recall, be sure that they have the parts before…read morearriving. They'll make an appointment without having the parts in house. I took off from work for this appointment . They were more concerned about selling me a new car or purchasing my car versus providing the service I came there for. When you ask questions, Sales blames Service and Service blames sales. Several of their service reps are actually rude and cocky. I would never buy another car from them. Doing my last visit my car was returned to me dirty with leaves in the floor. I purchased my car and two different service contracts from Hendrick Lexus Northlake. I don't believe they appreciate my business. I will never buy another car from them. I will get my service done elsewhere if it means me having to drive out of state.