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    CarMax

    3.4 (89 reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

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    Reviews With Photos

    Pre-owned Honda CRV at CarMax
    Jenny L.

    First off, after visiting other car dealerships, I very much appreciate the CarMax business model. No upselling, no confusing verbiage, no begging for business. My husband was at work so I was a little nervous going alone, but quickly felt very comfortable with the process. The price I paid for my vehicle was the exact same price I saw online before I went. Second, the people here are true rockstars. Patient, kind, and extremely helpful! I was there for 4 1/2 hours because my out-of-state credit union, who had already approved my loan, kept spinning me in circles--transferring me around, putting me on hold, and not doing what I asked them to do the first phone call. Needless to say, by 6:30pm I was tired, hungry, and very frustrated with my bank. Everyone there was SUPER helpful making sure I told my bank the right things (not that they listened I guess), being super understanding, and very friendly. I got so frustrated/tired/hungry that I ended up crying (which is super embarrassing, but that's just who I am as a person ), after hours of talking with 7 different people, having my bank put the funds into my account, but not letting me actually take the funds out. The amazing team there found a workaround so I could buy the car and take it home that night. I know it was a one-time, manager-only-approved thing, and I couldn't be more grateful. I wanted to hug everyone for being so supportive and patient with me. I wish I had paid more attention to everyone's names that helped me out, but I was overwhelmed and hindsight is 20/20. I would absolutely go back to this location any day for a vehicle! (And I certainly will never be financing through my out-of-state credit union ever again.)

    2016 Hyundai Sonata SE Hybrid - Ralph Beerbower

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    5 years ago

    A pretty good car buying experience. I was glad that it did not take all day and night.

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    Page 1 of 3

    Ask the Community - CarMax

    Review Highlights - CarMax

    She is truly an angel, but not the only one here at Carmax in South Charlotte / Pineville, NC.

    Mentioned in 10 reviews

    Read more highlights

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    Subaru South Charlotte - Subaru South Charlotte

    Subaru South Charlotte

    (115 reviews)

    This review pertains specifically to the service center, though unfortunately it's affecting our…read moredecisions around future purchases. My wife has asked me twice now to contact the department after feeling dismissed by her service advisor--a sentiment echoed in several reviews, so it's clearly not an isolated experience. Our Ascent currently has 44,000 miles on it, and we've relied exclusively on South Charlotte Subaru for all scheduled maintenance (except for tires, I believe). While vacationing in Asheville in 2023, we first noticed squeaking in the brakes. For two years, we've inquired about the issue, and even received a notice from Subaru of North America about an extended brake warranty. Yet somehow, South Charlotte Subaru has never had the parts to perform the brake pad, rotor, or caliper replacements. It's astonishing that in a city the size of Charlotte, not a single other Subaru owner has apparently needed brake service over the past year--especially when new cars continue rolling off the line, fully equipped. During one visit, my wife was advised to get an injector cleaning, even though it wasn't part of the manufacturer's recommended maintenance schedule. She called me when she saw the bill--almost double the cost of an oil change. They removed the additional charges and only billed her the $80 for routine service, which--while expensive--is consistent with dealership pricing. Our most recent visit led us to call Subaru of North America directly and open a case to get warranty service approved. We purchased the Gold extended warranty under the impression that it functioned as an extension of the original Subaru warranty. While warranty decisions are handled by Subaru of North America, what's frustrating is South Charlotte's reluctance to even contact them for clarification or support. For example, the rear cupholder--which they repaired under warranty a year ago--broke again in the exact same way. This time, however, the service manager refused to reach out to Subaru to confirm coverage. It's discouraging, especially for a car we genuinely enjoy and a brand we were considering for our son's first vehicle in a few years. I initially believed my wife might've been exaggerating her treatment, especially since the dealership recently invested heavily in revamping the service center. But after she picked up the car--with parts left disassembled--I saw the issues firsthand. I was also close to purchasing a Subaru Legacy, but instead chose a Volvo S60. The difference in service has been stark--Volvo's support is leagues ahead despite South Charlotte Subaru's newer, flashier, and more spacious facility. You can do better, South Charlotte Subaru--or at least return to the standard you upheld before trading real service for a shiny new building. I'd gladly take the cramped, no-frills facility if it meant consistent care, rather than just a prettier place to wait while things fall through the cracks.

    So we had an interesting experience with our Subaru Outback ... we drove from Chicago to Charlotte,…read moreand the OEM battery pooped out a day later (we had 55,000 miles on it). We used the Subaru Roadside Service for a free tow, and went to Subaru South Charlotte for repairs ... but the tow truck driver took the car to Williams Subaru. So the only thing we did at Subaru South Charlotte was get help finding out where our car was ... the service people here were very nice and helped us get to the right place. Beautiful dealership, and we'd not hesitate to use it correctly one day.

    Mercedes-Benz of South Charlotte

    Mercedes-Benz of South Charlotte

    (33 reviews)

    This review is for the service area only. I've only dealt with Ramsey for about 4 or 5 years and…read morehave always had a positive experience. He communicates any issues along the way giving me the opportunity to decide if I want to fix the issues and lets me know as soon as my car is ready for pickup. Great service overall and would definitely recommend.

    VAN LIFERS AVOID I…read morelive in my van and made it very clear I needed my van serviced on the same day because I need a place to sleep. I called days in advance to give them time to prepare, and purchased all of the parts that were necessary for the repair (I had issues with the last shop I went to for this repair not being able to find the right parts.) The three parts I ordered costed $60 total from amazon. I arrived to my scheduled appointment with the parts as discussed, ready for a speedy repair... I was then informed my van wouldn't get looked at until the next day, so I would need to get a hotel for that night. I bit the bullet, it's an essential repair. I called mercedes at 11 the next day to make sure my van was ready to pick up as I was checking out of the hotel. The unfortunate news comes... They claim the repair will cost more than $2,700+, and they haven't even touched the van... They also need to wait for OEM parts to come in too because they wouldn't accept the amazon parts, extending the repair estimate a few more days at least. I said absolutely not and picked up my vehicle right away. In the end they made me pay $270 for... Looking at my van?? That felt like straight up robbery after the service let down. Update, I've installed all of my Amazon parts the next day using YouTube. I have a perfectly working door now and a brand new worst enemy. Dan and the team at The Mercedes-Benz of South Charlotte

    Mazda of South Charlotte

    Mazda of South Charlotte

    (215 reviews)

    I want to share an outstanding review for "Ali" Alizaman Aznaurov at [Mazda of South Charlotte, NC…read more I live in California and found a used vehicle online at a Mazda dealership in North Carolina. I had never purchased a car online before, and I was initially hesitant--especially without being able to see or test-drive the vehicle in person. However, Ali made the entire experience exceptional. From the start, Ali was incredibly helpful and transparent. He provided detailed videos and photos of the car, along with the full history from the original owner. His communication was clear, honest, and timely, which gave me complete confidence in moving forward. Ali also assisted with all the paperwork and coordinated the shipping of the vehicle via a car carrier. The car left North Carolina on a Wednesday and arrived in California that Saturday--much sooner than expected. When it arrived, it was exactly as Ali had described: clean, well-maintained, and in excellent condition. This was a rare vehicle, and purchasing it sight unseen from across the country was a risk, but thanks to Ali's professionalism and dedication, it absolutely paid off. The car is amazing, and we are extremely grateful for Ali's guidance, support, and constant communication throughout the entire process. Thank you, Ali, for making a long-distance purchase easy, stress-free, and truly exceptional.

    Amazingly accommodating dealership and staff! I came in looking for a specific color of a new car,…read morebut undecided on the year. Angel was so friendly and answered all of my questions about the 25 and 26 models that we test drove, giving input on all of the specs and his experience being a loyal Mazda owner himself. When it came to negotiating my trade and the price of the car, Jesse worked magic to get me the exact color combination of the model that I wanted, and it arrived the next day for me to take home! I definitely recommend Mazda of South Charlotte to all of my friends and family!

    Trinity Auto Repair - High end

    Trinity Auto Repair

    (25 reviews)

    The owner, Arthur, is super personable! And the first time in a while, going to take my car in…read morewhere someone isn't trying to up- or overcharge you for basic maintenance. It's so refreshing to know there are business owners who are not trying to pull one over on someone, especially in this economy! Within the past two years, I got a 2023 Volkswagen. My dad taught me about cars growing up, and since we always had American vehicles, we just took them to dealerships. Late December, my car had less than 17,000 miles and the VW dealership tried to charge me for new rotors and brakes which were over $700. Let's just say I definitely wasn't afraid to bring this up with my advisor since my rotors were clean. He then told me I just needed brakes which were almost $400. I might be a young woman, but I certainly do not like dishonesty ...maybe they did not expect me to know some basic things about cars. But I called up Arthur's shop right afterwards knowing that his shop was established and asked if he had some time to get me in to give me a second opinion. He got my car in right away and he took care of me. He got my brakes changed, confirmed my rotors were good and that they didn't need to be touched, and did so for a reasonable price. Highly recommend this shop for honest, good quality work and you're supporting a friendly local business. This is definitely going to be my new place!

    My C300 wouldn't start and AAA didn't know what to do. After having it towed to the dealership,…read morethey wanted to start by replacing a $2500 part and then "go from there... no guarantees." After asking a few people for recommendations, I decided to try Trinity Auto. Arthur was so incredibly knowledgeable, extremely kind, AND charged me less for parts, labor, and fixing a leak that caused the mess than the dealership wanted for one of the parts alone. Finding Arthur was an absolute life saver and I'll never take my car anywhere else from now on.

    Volkswagen of South Charlotte

    Volkswagen of South Charlotte

    (191 reviews)

    Starmount

    My experience was both good and bad. First off the bad. I purchased a used 2011 BMW Z4. I was told…read morethat it went through their service department inspection and that no issues were found. When I received the vehicle(I purchased out of state, that's why I relied on their service dept. inspection), I had it PA inspected. They noted leaking front struts. I pulled the wheels to check them and saw oily sludge buildup on one strut and minor leakage on the other. These struts are adaptive and cost 750.00 each plus installation. I feel that I was misled and their is no way they would have missed this if they truly inspected it and noted no leakage on their report notes. I have attached pictures of the leakage, which were taken two weeks and two hundred miles since I received it. I am pretty sure that this did not occur since I received the car. Their response to my complaint was that it was sold as is, and no leakage was noted. I copied the owner and the service manager with their response, and did not receive a response from either of the two. On a positive note, their internet salesperson Sean, was a bright spot going through this process.

    Had a great buying experience with Gene! He is a super knowledgeable and personable, no pressure…read moresalesperson. I came multiple times to test drive before I purchased a VW SUV. Gene did his best to get me in and out in my time frame (I arrived shortly after the dealership opened and I needed to get back to the office by lunchtime) and the only holdup in the process was the amount of time the finance guy takes. The customer waiting area is stocked with snacks, a coffee machine, and there are computer work stations. I'm sure all of the salespeople are great, but I definitely recommend Gene!

    CarMax - usedcardealers - Updated May 2026

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