Love love love! I totaled my car on a Monday, found the car I wanted in Winston Salem and it was driven down that Friday. I had my new wheels on Saturday. Super easy and fast process online! The staff were courteous and professional. read more

CarMax - New whip! I love it - Used Car Dealers Near Me - Pineville, North Carolina

I had a bad experience at the south blvd Carmax. They don't deal with negative equity well. They wanted me to put down 8.000 of their low ball offer on my financed car. My family member crashed into my car. It was a 2024 mirage Well before they told me this they wasted over two hours of my time. The sales person. The sales person should have known that upfront instead of telling me I was pre approved for cars for 0 down and then changing his tune. He had the nerve to tell me to fix the car which was half of what they expected me to put down. Then on my own I got approved to buy a used car and then the sales person whom was new on the case realized what first cars salesman said. He demanded payment upfront to sell my car after the fact. I had to walk away. My father got me a car in 2023 and they sold him a mitsubishi with worn brake pads. Im not going to buy from this location and im happy to keep my car at this time. It just stunk how the second sales person tone changed when he demanded I put down payment of 8000. Again trying to convince me to fix car. Mirage black ed 20,000 and they tried to give only 11k. read more

CarMax - My car it isn't too bad now - Used Car Dealers Near Me - Pineville, North Carolina

I purchased a 2020 Volkswagen Jetta with 30K+ miles used. I have had multiple issues with the car. 3 times I have had the same issue with either the oil cooler, radiator replaced, and now the third time the engine is damaged. Awaiting maxcare day 10 to make a decision. No car, no rental. The amount of the engine damage is the amount of the loan payoff. CarMax has left me discouraged as they lack customer service and I will never use Carmax again! read more

Spoke with Wesley, Tyler, and Rob regarding a vehicle this morning by phone. These three Carmax associates did everything to provide the absolutely best possible customer experience. In current times, that is quite an exceptional thing. Thank you Westley, Tyler, and Rob!! read more

Apparently this is a CarMax thing. They have cars on the lot that are on hold, but don't put any stickers or signs on them and basically act like they are for sale. I went there today to test drive a car that I had seen the day before, nothing that would lead me to believe it is not available. Then I was told it has been on hold for 9 days and can't be sold. I just wanted to test drive it and wanted one from another state that they had on their site. They ended up letting me test drive it, but then told me the one I wanted from the other lot was ALSO being transferred and on hold. Nothing on the website even mentioned this. read more

this is the worst organization for not revealing who they are or where they are calling you from. they pretend to be in the dealership but are actually in a call center. I didnt even buy a car from them and they sold my personal contact information to a 3rd party selling extended warranty's. I get nuisance phone calls all the time! horrible experience! read more

initial sales experience was fine and hassle free. a minor repair to the hood was necessary and they agreed to fix it. we didn't find out until pickup that they removed and disposed of the bug deflector. we stated that since it was originally on the vehicle it should be replaced. initially they tried to offer us a free oil change which we declined. then they agreed to replace the deflector and we got it in writing. after multiple calls and messages left for Mel since July they have yet to return any of thode calls. it's a $50 part and they are refusing to honor the agreement by ignoring our repeated attempts to contact them read more

Warning do not do business with any Carmax if you value your time and want any kind of ethical business practices. I had my car for sale on facebook with no intention to sell to a dealer low and behold a buyer from Carmax reaches out with a reasonable offer and convinces me that its an easy process. So I waste my time driving down to the dealership to try and sell my car. Just a back story its a KIA the most stolen car in the world. That being said when I arrive they look the car over a find a scratch in the vin sticker in drivers door from the previous thief so after some time waiting they come out and explain they need the sticker replaced even though the vin is stamped on other panels, I have registration, ID, both keys and the finance company the loans through confirming its mine and legit no big deal right? Wrong they ask me to leave and go buy a new sticker to prove ownership. So I leave go to KIA who explains to me they don't sell stickers but there are company's that will certify my ID and send me a new sticker for $100.00. So I contact these company's and buy to $100.00 sticker. I returned to Carmax after resolving the stipulation to find out they just don't feel right honoring the offer they gave originally. Ive been in the car business along time and this reminds me why places like this give this business the bad reputation it has. About 4 hrs, 2 days and 100.00 gone just like that. read more

This is how a car buying experience should be! Found the exact car we were looking for but it was up north. From their website, we were able to reserve the car and have it shipped to Pineville for no charge. Every other dealership, even big named national chains like Autonation, can't seem to figure out how to keep inventory updated real-time. And no one else is willing to reserve a car and take it out of the available supply from an internet request. Rico and Chad at Carmax were extremely helpful and courteous to me and my daughter to help her buy her first car. No high-pressure sales or shell game financing. Simple. Straightforward. And a pleasure to work with. We will definitely be back to Carmax for all of our used car purchases going forward. read more

Yesterday was the second time buying with Carmax. They make the process as seamless as possible. Everything is meticulously explained at every step of the process. Heather is a dream to work with, making you feel at ease and able to ask any question. I don't know if I'll ever buy another car but if I do it will be at Carmax. read more

First off, after visiting other car dealerships, I very much appreciate the CarMax business model. No upselling, no confusing verbiage, no begging for business. My husband was at work so I was a little nervous going alone, but quickly felt very comfortable with the process. The price I paid for my vehicle was the exact same price I saw online before I went. Second, the people here are true rockstars. Patient, kind, and extremely helpful! I was there for 4 1/2 hours because my out-of-state credit union, who had already approved my loan, kept spinning me in circles--transferring me around, putting me on hold, and not doing what I asked them to do the first phone call. Needless to say, by 6:30pm I was tired, hungry, and very frustrated with my bank. Everyone there was SUPER helpful making sure I told my bank the right things (not that they listened I guess), being super understanding, and very friendly. I got so frustrated/tired/hungry that I ended up crying (which is super embarrassing, but that's just who I am as a person ), after hours of talking with 7 different people, having my bank put the funds into my account, but not letting me actually take the funds out. The amazing team there found a workaround so I could buy the car and take it home that night. I know it was a one-time, manager-only-approved thing, and I couldn't be more grateful. I wanted to hug everyone for being so supportive and patient with me. I wish I had paid more attention to everyone's names that helped me out, but I was overwhelmed and hindsight is 20/20. I would absolutely go back to this location any day for a vehicle! (And I certainly will never be financing through my out-of-state credit union ever again.) read more

CarMax - Pre-owned Honda CRV at CarMax - Used Car Dealers Near Me - Pineville, North Carolina

I have purchased a vehicle I thought was in excellent condition from carmax things went quickly downhill. Within 24 hours of leaving carmax check engine lights were on and oil leaks were everywhere. I returned the vehicle to carmax as soon as they opened April 4th. Repairs were suppose to follow and it's been 3 weeks now im at the point of not even wanting the car. The customer service in Charlotte NC south blvd store is atrocious. I call multiple times a day for an update and nobody in the service department even picks up my call. Don't recommend to any valued customer read more

Never! Ignored by salesmen more interested in talking to each other. When I asked for help they told me to take a number. I see that their prices seem higher that other dealerships. Limited quantity (prob not their fault). read more

If I could give this place 0 stars I would. I was going to be buying a 2018 Toyota Corolla for my wife for Mother's Day. I was looking maybe about 5 days before I came to the Carmax dealership. When I arrived I greeted by a greedy sales person approached me very aggressive did not give me any personal space what's so ever felt un comfortable which typical from a un experience sales person. It was a white guy from what I remember did not know his name but if I seen him I would remember him. Then I requested a bilingual representative he mentioned that no representative was there at that time then my wife said that's fine we can stick with someone that speaks English. Then he directed me to Chuong hong supposedly been there since 2018. When being greeted by him he was okay at first but a bit rushy when it came to understanding what I'm looking for in a vehicle I paid a fee of $199 for the car to arrive at the dealership so I waited a few days until it arrived. When it came I looked at the car it was nice and what not I test drove it my wife loved the car everything was good. Chuong hong said let's start the paper which is agreed to he said let's start the paper and we will take the down payment. So we went over the financing which was Exeter finance we went over the payment plan , my APR everything signed all paper mentioned to him my source of income is Uber and that the car will be used for my wife and not for Uber. So he submitted my profile and my income and everything was approved for the car I gave him $2500 down for the car and we wet threw all the paper work signed everything had the temp tags on there everything was good drove it home then after a few days he stated he wanted the car back stated that the finance company does not want to finance the car to me which is Exeter finance cause they will not finance me cause I work for Uber and they think I'm going to use the car for Uber which I'm not. Even if I am it's my car I paid for it I'm making monthly payments towards it. He then told me me to send a picture of my Uber profile , registration of a other car I have that use for Uber and not the Corolla and he said that they will not finance it even tho I signed all the paper work and he told me congratulations on your vehicle then had to return it. Then he stated that he called the finance company Exeter finance and they supposedly said they will not finance anyone that does what I do but when I called the finance company they said they had no open loan , no account no nothing that pertains to me at all and they directed me back to Carmax and Chuong the sale person playing dumb as if he did not know what I was talking about I stated that I spoke to some at the finance company explained everything that you mentioned to me and they said they have no notes , records , or any loans with my name on and they mentioned that they should not be even talking to me since this is Carmax deal that's what the finance people said then he said oh let me run this by my sales manger which is "Gary " and he said he will call me back in 10 minutes 30 minutes later I call Chuong back he said oh hey Juan yes the finance company will not finance your car cause you work for Uber and I told him they have no information on me so how does that make sense they directed me to you. So I just got my money. So when I requested the money back on Friday at 7:08 pm he said I'm working at 9am I will check with the office and see if they have the $2500. I mentioned you told me you already checked with them today and mentioned that they don't have the $2500 only for tomorrow I also said I need it tomorrow morning. Then Chuong said I also said in the afternoon. Chuong did not mentioned anything about the afternoon. So when arriving at 10am for my money I went to the front where you do down payment the front desk automatically knew that I was there for the down payment. When a gentleman at the front desk was there he told Gary this is Juan Rivera the person that is needing the refund for the $2500 and Gary did not make eye contact with me he was very rude and ignorant which is typical for a sales manger in a dealership he looks like a stuck up person. Then he turned around and looked at me and asked for my name again and I said I don't need to tell you that you know why I'm here this gentleman just told you my name and why I'm here then he was like ughhhh oh what's this person name this is Juan Rivera. Then he walked away checked the car and they gave me the money. I usually don't complain and this has never happened to me before where I signed a bunch of paper got the car off the lot and they said congratulations on your new vehicle and then after a few days say I need my car back. I would not recommend this place to no one read more

I brought my car in and was promised the air conditioning,tire pressure and a free car wash would be done. The person who was to look at my car called out after my drop off so they had someone from Mazda across the street look at my car. I picked Up my car and I inquired about the tire pressure and was said it wasn't done and also the car wash. They hurry to give you good service when looking at their vehicles but that's it. I'm Very disappointed read more

My wife and daughter purchased a car recently and I was flabbergasted to learn that they sold them a car that came with no spare tire. They knew it as in the spares place was a fix a flat kit. Shabby salesman to do that. read more

Went in for routine service point check before traveling. I was greeted by the most friendliest and professional staff from drop off to pick up. Lori Sparrow / Sr Service Consultant was great and my vehicle service was completed sooner than expected. I will definitely visit this location in the future! Anita W. read more

I am sitting here now so grateful that this company is so awesome. They are honest, considerate, kind and very courteous to their customers. From the moment I came through the door, I was treated with such respect and care that I am in disbelief. I never knew companies like this still existed. Hunter in the business office was AMAZING start to finish. She is truly an angel, but not the only one here at Carmax in South Charlotte / Pineville, NC. I didn't have all my paperwork in order, but without missing a beat, she told me not to worry and went into the office and got what was needed to wrap up the deal. She made it so easy for me, and I am a difficult person to help (not intentionally, just with multiple issues that require assistance). I now understand why every person who works at South Charlotte Carmax is always smiling. They LOVE serving their customers and working together. This mindset obviously comes from the top down. Management must treat their associates really well to encourage such superior service. Putting the customer first is hard to find in our time and these people here do it right. The associates here take extra precautions for the safety of themselves and the customers with protective equipment and masks to social distancing. If you EVER want a FANTASTIC car buying or selling experience, come to Carmax in Pineville, NC and ask for Hunter. Tell her Stephen sent you. read more

Transparent, Helpful, Quality and Flexible - Kudos Ralph Beerbower! Transparent: I've gone to other car dealerships during my car hunting quest and no other dealership was as transparent as CarMax during the financing process. They simply typed in my information and within a minute or two I got an approval from a bank. Helpful: I found a vehicle that was perfect and I did NOT want them to sell it. They were able to hold the vehicle for me without any hassle. They would have held it for up to a week for me if I needed. Quality: This is my second vehicle with CarMax, the first at this location. Their used cars have the absolute BEST quality! I've never had any issue in the past, and it looks to be the same way with my new car. Flexible: Like most dealerships they work with a set amount of banks when it comes to their financing. I was approved for financing, but with a $5000 down payment for a 2014 Model car. Ralph recommended that I try a company called RoadLoans because they work with people with bad credit. I never heard of RoadLoans and definitely wouldn't have trusted applying for anything online. I applied and was approved instantly for a 2016 model car that actually cost more and my down payment requirement was only $700. If it wasn't for them thinking outside of the box I would still be in my old car. Not only did Ralph help me find a great car, he taught me a little more about the buying process. Instead of pushing me towards a specific vehicle, he educated me on my loan requirements so that I could make the choice on my own which is VERY empowering for consumers! I would recommend CARMAX to everyone! read more

CarMax - 2016 Hyundai Sonata SE Hybrid - Ralph Beerbower - Used Car Dealers Near Me - Pineville, North Carolina

I've never bought a used car in my life. I had thoughts in my head about the slimy car buying experience over and above what you know about car buying. NOT AT CARMAX!!! WOWEE ZOWEE sums it up. Efficient, easy, and dare I say....fun! 7:30 on a Saturday night I searched online and found a car that I liked. I sent in a note on their website and Eddy from my local Carmax called me to answer questions about the car even though the car itself was in GA. I had questions, Eddy had answers. The car was "new" to Carmax and didn't have any pictures online. Eddy called someone in GA and by 9:00pm that evening I was able to see every angle of this car. I slept on it, called Eddy on Sunday and paid a $99 fee to have the car transferred to NC within a week. Eddy communicated every step f the way. Car was inspected on arrival and set to the side for my appt on Saturday. My family met Eddy who was the opposite of the slimy used car salesman. Professional and friendly he was and brought me to the car which was cleaned up and ready to be sold. Test Drive went well, I told Eddy I wanted to buy the car and in about an hour and a half I was driving off the lot in my new car. I was preapproved for a loan and Melissa, my "signer" had everything bascially done when I showed up at her desk. Quick and painless. I love efficiency and am a big fan of not wasting my time. Carmax has it figured out! I'll be back for my next car!! Great job! read more

The sales associate inferred that the return policy was no questions asked as long as it was within 30 days and not to worry too much about going over the mileage a bit. So I bought a car I wasn't 100% set on. I stated explicitly to the sales associate I was working with that I would be transferring multiple cars in to test drive and potentially return the first car for. When day 27 or so came around I decided to return the car for another one that was taking longer than expected to transfer in. Went a bit over the 1,500 miles, and no one blinked an eye, did anything to make me feel my concerns were being taken seriously, and no one ever reached out. They set the expectation and then changed it. read more

Beware of bait and switch! The Charlotte CarMax on Independence Blvd wasted 2 hours of our time. We wanted to sell a used car in good condition with minimal hassle, and posted the information to recommended buyers, including the local CarMax. The quote from CarMax was significantly higher than any of the other respondents (including Carvana and Cars.com) so we went there. Though we'd filed all info online, the local franchise seemed to have no idea. Eventually they found us. Then, we waited while "they confirmed." One hour. Then another... Finally, a young clerk appeared and said "Here's your paperwork - just our bid is a little lower..." No lie there: It was LESS BY $1000, LOWER THAN THE OTHER BIDS BY $300 OR MORE. No, the car was not in dreadful shape. We had fully and accurately disclosed information to them. CarMax wasted our time. Go with another option, even if it looks less appealing on the surface. With business practices like these, I no longer trust CarMax - and that's too bad, since we've did business with them a decade ago without problems. read more

We bought our first Carmax from this location five years ago and it was a very pleasant shopping experience. Starting with the website inventory, we knew that there were cars here in our price range and with the features we wanted. When we arrived, sure, a salesperson introduced himself but it was very little of that "What do I need to do to get you into a car today?" thing that I've gotten from other dealers. Bob was warm, engaging and pleasant. Maybe he knew already that we were serious buyers, but he still helped us with looking at the cars on the lot and narrowing down the choices from what they had available. At no point was there any of that "Let me go ask my sales manager" nonsense. The price is the price and it's very clear that the price they are offering is a fair one. Sure, you can take your chance with a dealer or with a private party sale, but Carmax stands behind their sales. Financing with Carmax was also very easy - the finance manager was efficient and polite. We had the keys in hand about two hours from the time we arrived. Five years later, the car we purchased has needed almost nothing outside of the regular service. My daughter has put quite a few miles on this car and it's only had one "major" repair - a $700 doodad in the engine a few weeks ago. Otherwise, not a thing except tires and oil. We were so pleased with this purchase that we've bought a second car from Carmax (though it was from the location in Tulsa). And when the time comes for a third, we'll absolutely put Carmax at the top of our list. read more

A pretty good car buying experience. I was glad that it did not take all day and night.

Wonderful experience! Damon was so awesome and really made this experience excellent and one I will not forget. Thank you all for everything and I can't see myself purchasing a car elsewhere! Thank you! read more

While it was an overall good experience they must understand that there is no mask mandate in NC and while Carnac can force their employees to wear a mask the Connor force customers to do so especially while at least half the employees had their mask pulled down below Their nose. read more

The staff at this CarMax are outstanding in the customer service department. Raymond and Chad the two salespersons I worked with, the appraisal staff and documentation team, they are all great. I went to Carmax on a Friday two hours before closing looking for a 5.0/Short bed/F150 with no center console. We had just left the Ford dealership and they did not have any on the lot. CarMax was busy but after I found the vehicle (2020 F150 with ~20K miles of manufacturer warranty left!!) they put me on waiting list and I sat down. After a while, Raymond, who was with a customer, saw me sitting and got up to check in on me because he said had been waiting for awhile. He then got another salespersons Chad to pull the truck around for a test drive and get the appraisal process started on my truck. Everyone was helpful and friendly. Well after the store was closed and locked, the doc/finance team was super friendly and thorough. If you are looking for a great car buying experience, this is it. read more

CarMax - My new F150 - Used Car Dealers Near Me - Pineville, North Carolina

Incredible experience all around at the Pineville Carmax. From the time I went in to buy the car and get it, to the way I was treated the whole time I was in there was phenomenal. I unfortunately had to return my car within the seven day window and it could not have been any easier. No pushy last second sale or giving me a reason to not issue the refund. They told me they just want me to be happy and I was in and out within 10 minutes. I recommend using this location if you are ever looking to buy a used car. read more

** one of the issues that carmax supposedly fixed before I purchased the car has come back. This place is the ultimate SCAM!! Stay away. Go somewhere else. Absolute worst car buying experience I have ever had. I will start with the good. I found a car online and had t sent to this location which was a seamless process. I test drove the car, making all rights out of the location. Everything seemed fine. I The car was not very clean on the inside as the sticker was crumbled up and tossed in the door. The leather wasn't very clean either. I ended up cleaning this myself. HOWEVER as soon as I left the dealership and every time I made a left hand turn the brake light came on. I ended up taking the car back to the dealership who claimed to just have missed this during the 156 point inspection or whatever number they say they do. Not trusting them i took the car to get an inspection at a Nissan dealership for an additional 160.00. The car came back ok but they recommended getting something on the wheel barrel fixed by Carmax. So I take time off of MY Job to take the car in. The day of my appointment the person who is supposed to be fixing the car calls in to say they will be late. Like Five hours late. So Carmax comes to tell me this sob story so I have to leave my car and they will provide me with a loaner. The loaner process takes 45 min. Not sure why but they gave me a car that smelled like kitty litter. Carmax fixes the car and then....the radio/nap system goes OUT. It starts malfunctioning and having mechanical seizures. I take the car back to Carmax who tells me to take the car to Nissan. Basically I need an entire new radio. So Carmax decides to have the radio rebuilt. Which takes a total of THREE WEEKS instead of having a new radio put in. Price convenient for carmax, time inconvenient for the customer. Me. In the meantime I had a road trip scheduled. Carmax decides to give me a loaner. This loaner is dirty on the inside and smells like Alpo. So I start out on my trip and guess what. THE TIRE PRESSURE LIGHT COMES ON. LIKE WTF CARMAX. I had to stop in some country town and get air put in the tires. Very safe for a woman traveling on her own at 7AM. So I talk to someone to return the loaner car. She says bring it back and we'll have a car for you set up. I bring the car in and of course no car is set up. And a fussy older woman working the front desk with the attitude of the wicked witch of the west is hollerin asking me why I'm returning the car. Cause she needs to know Finally get set up with a new car. As I patiently await to hear a status update on my car as promised by the service manager. Week one. No status. Week two nothing. I call in and speak to two different people at two different times to get an update. No one ever returns my call. I call the next day to finally get an apology riddled with excuses as to why they didn't contact me the day before. However I finally get an update on my car. When i get the car there was a stain on the interior roof of the car. The new representative took a picture, shook my hand and said he would get back to me. I haven't heard from him since. These people will look you in the eye, shake your hand a tell a lie. I do not recommend this location for your car buying read more

Excellent process. I worked with Milton in the South Charlotte store. He was professional, very efficient, caring and made the process quick and very painless. I would definitely recommend CarMax for your car needs. Thank you for a great process. I am very happy with Chevy Equinox!!! read more

I honestly don't believe these (5 Star) reviews are real as none of the reviewers are actually including these "Amazing salesman and employees" they so call work with. STAY AWAY FROM CARMAX, their cars are no better than the other faulty dealerships that pretty much PATCH cars up to get them out the door! Literally. Bought my 2012 BMW 528i just over a year ago October 2018 and October 2019 their were small symptoms but nothing gearing towards an ENGINE REPAIR. Now this car was transferred from VA where it was a hassle for me to even get it as I had it on hold, it was removed from hold in error, sold, and then the buyer changed his/her mind which is how I ended up with the car. That should have been my queue to leave it where it was. The car ran kind of loud at purchasing when turning on but the sales guy stated it was the "turbo." I had all my oil changes done between HENDRICKS BMW and Carmax. Last one being done at Carmax.MY DIAGNOSIS even came from HENDRICK BMW itself. They stated "it's no way Carmax could have properly inspect this car as they should have for me to be replacing an engine just over a year of having it." Enrique the service manager quoted this as a "ONE OFF SITUATION" yet himself and Brad the store manager opted to only offer $750 on a $4800 Labor and part bill on a car in stilk indeed laying on. If it's a one off situation and you are so sorry this is happening, why were you not able to pay half of the bill or at least half of the engine cost? Home office is a JOKE! William the liaison claimed he would do everything to add on more money to half of the labor they offered yet he partnered right back with the store, NO SENIOR MANAGER and came back with the same number nothing more. He partnered right back with Enrique the service manager and brad. Their was a white combustion of smoke that came fromy car that they should be able to play back on camera that I questioned as well. They blamed it on oil wasting during the oil change. DO NOT BUY THESE CARS OR TRUST THESE FABRICATED REVIEWS! read more

After a long drive from WV, we got to CarMax to sell my girlfriend's car. I have had quite a few people tell me of the smooth experience they have had buying and selling cars at CarMax, so I was hopeful we would get that same experience. I had called to make an appointment over a month ago, and called that morning to confirm my appointment. They had no record of me in the system, so they said they would make a new appointment on the phone. When we got there, the sales rep still didn't have us in the system. Fortunately, it was late in the evening (7:45pm on a Friday) so we didn't have to wait and got attended to right away. So I would recommend coming during off hours which are week day nights. Anyhow, we were sat down and asked because questions about the car, then told they would appraise the car within 30 minutes. They have a lounge with a couple tvs and snack machines for you to wait, along with monitors showing your progress. Just around 30 minutes we were called in for the appraisal, which came in under the Kelly blue book value for a trade-in. There was significant cosmetic damage to the vehicle, so that was something that would have hurt it's value, so the appraisal was fair. We then are directed to a sales office to sell the car. It is just a counter with a few nice ladies that take the appraisal letter, your title, ID and registration. They take about 30 minutes to do their paperwork while you wait in the lounge and then you are done. All around it is a smooth experience with no hassle. Took about an hour and 15 minutes to get a check for the car. I would definitely sell a car with them again for the no nonsense approach, and friendly demeanor of all their staff. read more

Ok, so if I could give zero stars then I would do that. I had a wonderful experience selling a car here, but buying seems to be a nightmare. I was looking for a certain car and spoke to someone who lead me to believe he was in the location I dialed, no such think I found out two days later. So , I asked for a car to be brought over for me to look at for free. Then I found a better match and there was a charge to bring it over, I said fine. They said no, first you have to look at the first one and then say no and then we can bring the second one. I said I only asked to look at it yesterday....wait ..wait, ok, it was never sent so we will bring the other one, we need 250.00, fine. Then they call 3 days later to tell me the car is in(Milton) so how fast can I get down here? I cancelled all our Saturday plans and made an appointment in a few hours. Get there and Milton will not even talk to us, then has an associate take us all over the lot, no car. He goes inside and we find the car on the other side near repairs. He comes out and says the car is here but it is in no condition to be seen, hello? It was for sale at CarMax in VA. We take a test drive in a similar one and waste 2 hours and still no Milton. No apologies, nothing. So we leave really mad as no one gave 2 S's about us wasting our time, went over to Ford and purchased a car there. Will not pay for the car to be brought there since they called me and would not let me see it. Just plain old bad customer service, plain and simple. Treat people like they are spending 20K and not 2.00. Thats the customer service rule of thumb I always use. Your loss, no sale for you read more

Revising this. The customer service over the phone was horrible which is why I give them 3 stars. But I went with my son to purchase his first car on Saturday and the in-store service was incredible. Dante was so helpful and knowledgeable. They were honest with us about scratching the back windshield when removing the sticker and gave us the info to get it fixed on my sons schedule. Honestly, not a big deal. Highly recommend dealing with a specific sales person in a store rather than relying on the internet or phone customer service. read more

CarMax is such a wonderful dealership with many very professional employees. Looking for a car, getting approved, driving the car, sign papers and we are out of there. How Wonderful is that!!! The service, respect, and knowledge that CarMax displays is the best in any car dealership. All of the staff are trained very well!!! Thank you so much for everything!! read more

Service department is absolutely terrible. You buy a warranty can't even use it there without being booked 3 weeks out. Save your money don't buy the Carmax care warranty, the people at the front of services are rude and unhelpful. I bought a car here check engine light came on less than a month after; called up there just for them to check the code and said I had to wait 3 weeks. It's a scam don't shop here! read more

I don't know where these 5 star reviews come from. Seriously. If you buy a vehicle from CarMax you WILL pay too much. They may be friendly and easy to work with but you are paying for it. I bought a 2021 car from a dealer for the same price as these people were asking for a 2020 model. There trade in values are absurd and there financing rates are not competitive at all. They prey on people with less than perfect credit. A guy I know that works at the gastonia location told me to stay away. Do your research folks, you can do better. read more

I brought my Sasha(Mini Cooper) at Carmax in 11/14. I decided to buy the extended warranty with them since the manufacturer warranty will expired at 50,000 miles! This week Wednesday, Sasha went in due to the engine light.. Dropped it off at 8:30am. They called to tell me the gasket need to be replaced, parts need to be order and it's under the extended warranty. However, they need to keep my car til Friday. And if I need a rental, they can arrange that for me. Perfect.. I picked up my rental from Nissan which is down the street from CarMax., I anticipated my car won't be done til Friday so I booked myself heavily at work on Thursday. They called Thursday afternoon to say it's done. I said I'm sorry but you told the car won't be done til Friday so I won't get off work til 7pm and won't be there til 7:30, plus I still have to return the rental. They said no worries, Carmax closes at 9pm and I can drop my rental off at Carmax instead of Nissan. And someone will transport the rental back the next day. And my Sasha have been washed! Which wasn't that great since there's still bird poos everywhere. I'm grateful for the setup. The customer service was very tentative thru out the whole process. Except a few ladies I run across with.. Yet still overall happy with the few that handle of my car and the communicators in between! read more

My family and I were in a bit of a predicament due to a car being totaled out after an accident. After looking around at used cars and visiting several car lots and websites, we found ourselves at CarMax, the Cadillac Boulevard location, where we met Sam Erickson. We had a pretty firm idea of the cars we wanted to consider, but were open to other ideas, as well. Sam was very patient, listened to our concerns, and answered our endless questions completely and in a manner that I, my wife, and daughter had no challenge understanding. Long story short, after seeing and driving several cars ranging from VWs to Hondas to Mazdas, we settled on a beautiful Mazda6 sedan. The price was right and below what we expected. The experience was as pleasant as I have ever had in my 40 years of buying cars. If you want a GREAT experience, reach out to Sam Erickson. He earned my trust and my respect by simply being a decent guy who put our needs to buy a car above his own need to sell one. I think other dealers (especially EchoPark here in Charlotte, Independence Boulevard) can learn a thing or two from this gentleman and his team. Also, I 'd like to offer a shout-out to Jerrod Jacobs of the Business Department for his help at making the cash purchase quick and seamless. read more

Had to sell my Aunts old car. It was easy and simple. Everyone of the staff that helped were friendly and gave good customer service. If I wanted to purchase a used car, I would definitely go to them. read more