I brought my Sasha(Mini Cooper) at Carmax in 11/14. I decided to buy the extended warranty with them since the manufacturer warranty will expired at 50,000 miles! This week Wednesday, Sasha went in due to the engine light.. Dropped it off at 8:30am. They called to tell me the gasket need to be replaced, parts need to be order and it's under the extended warranty. However, they need to keep my car til Friday. And if I need a rental, they can arrange that for me. Perfect.. I picked up my rental from Nissan which is down the street from CarMax., I anticipated my car won't be done til Friday so I booked myself heavily at work on Thursday. They called Thursday afternoon to say it's done. I said I'm sorry but you told the car won't be done til Friday so I won't get off work til 7pm and won't be there til 7:30, plus I still have to return the rental. They said no worries, Carmax closes at 9pm and I can drop my rental off at Carmax instead of Nissan. And someone will transport the rental back the next day. And my Sasha have been washed! Which wasn't that great since there's still bird poos everywhere. I'm grateful for the setup. The customer service was very tentative thru out the whole process. Except a few ladies I run across with.. Yet still overall happy with the few that handle of my car and the communicators in between! read more

We went in to CarMax with our own financing and was incredibly disappointed with the lack of customer service from Milton. Milton was rude, unkind, impatient and accusatory. The entire time he made us feel insignificant and as if he was trying to discourage us from purchasing the vehicle we were there for. He constantly interrupted us, talked over us, ignore questions. I'm so upset with me experience with Milton and will not be returning to CarMax. We left and purchased with EchoPark. read more

I bought a car from this location back in February. At first I was really excited, the computers were lagging quite a bit that day so right off the bat the process took 6x longer than normal. Either way, I picked out my car 2016 Land Rover Sport SE. I loved the car and the salesman Tom seemed nice and helpful. On our way out to the service garage to take the car home he mentioned that I would need navigation for the car, and that he would get it for me. He didn't explain it any further so I was expecting a follow up call or maybe email letting me know how or when I would get the SD card for navigation. I probably called about 3 times, and was told that Tom would get back to me (he never did). The only response/answer I got was from an associate saying that my best bet would be to just go to the Land Rover dealership, purchase an SD card there, then go back to CarMax with the receipt and they would re emburse me. The other option would be for it to be ordered through car max and that process usually takes a lot longer than if I were to just go to the dealership. I got a call from CarMax saying my plates were ready, so that day I decided that I would pick my plates up and then head to the Land Rover dealership afterwards to take care of the SD card situation. When I got there I asked someone in service if they were positive they didn't know where I was supposed to be getting my SD card from or how. They said no, we don't have anything here. You're going to have to go to the dealership and buy it there. Should be about $50. Ok, that's fine. I headed to the dealership afterwards and asked if I could buy one, they said I would have to get it ordered and it was $250. I didn't have that kind of money on hand to dish out on the spot for something that I shouldn't even have to pay for to begin with. At this point I was getting upset. It's already been a few weeks since I bought my car and I've been driving it without navigation The CarMax associate on the phone looked up my number and told me that Tom actually ordered the SD card and that it was at the south boulevard location. Where I JUST was. And I asked them if they had anything there for me and they said no. I asked him if I could be mailed to me, because at this point I had already spent too much time and gas money on trips to CarMax. He said he would see what he can do. I ended up speaking to the manager of the service department (Enrique) and he assured me that I would get it by the end of the following day. I was pretty satisfied by that because I was really tired of going back and forth and spending so long on the phone with people that end up not being able to help me. (Still no word back from Tom himself, weird) So my SD card ended up getting mailed to me and I finally put it in my car. A message popped up on my display saying I would have to contact the dealership to set up the navigation. So I did. Unfortunately, the kind of SD card that was ordered was the type that had to be physically brought into the dealership where they would manually load the maps onto the car. Ok. So I called CarMax and I let them know what Land Rover said. They said they'll cover the cost of the appointment. But first they wanted to contact Land Rover directly and ask what exactly they would be doing to the car just to make sure it wasn't something they could do at the service department. I guess whatever conversation they had with Land Rover confirmed that my car had to be brought into Land Rover. They also told me that when I got there to just tell them to bill CarMax on south boulevard. I made my appointment and showed up with my car and my daughter. I let them know what the associate from CarMax said and they told me that they couldn't "bill them". I would have to pay for it out of pocket then figure it out with CarMax after the fact. CarMax was closed that day so I couldn't call them to get it sorted out. I attempted to call an speak of Enrique again and let him know what they said at Land Rover and I got the runaround again from associates saying "oh, is this for the Land Rover? Didn't you already get your SD card. Do you still want to speak to him or...???" Then I was promised a call back from him but never got it. At this point I called corporate Coincidentally, after I spoke to corporate I got a call back from Enrique. I spoke to him and I was also in touch with the general manager from the Land Rover dealership. Together they figured out a way they could bill be billed so all I had to do was bring my car in. Finally, 2 1/2 months later I got navigation loaded onto my car. I worked in customer service for several years and a simple follow up phone call to a customer goes a long way. read more

Our purchase process actually started at a different CarMax location (the one on Independence Blvd.). When we could not find one we loved there, we decided to go to the location on South Blvd. The sales rep at the Independence Blvd location called ahead to a fellow rep on South Blvd and told us to ask for him there. Frankly, this was the most painless car purchase process I've ever experienced! No hassle or anything. It took a bit to get the financing through. But once that was done, we were done with paperwork in under 30 minutes. Blew my mind! If you're one for haggling and negotiating, this isn't your place. But if you want to avoid that, CarMax is the place to go. read more

Do not buy from Carmax without fully inspecting the car yourself. I was sold a car with so much rust underneath it that a mechanic refused to work on my car because it was a liability to him. It was a beautiful 3 year old car with 12 years worth of rust underneath it. Looked like it had spent some time in the ocean honestly. I informed them and they even went and looked at the rust themselves and told me it met their standards meanwhile while the car was lifted I could point/poke at something and my finger would go through. Do not trust their standard. read more

CarMax - Used Car Dealers Near Me - Pineville, North Carolina

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Why in the heck would you shop for a car anywhere else? I'm from the school where it is just plain dumb to buy new cars...they depreciate about 30% before you even drive them off the lot after purchase. The only reason I was recently shopping for a new car is because my company, in an effort at a Green Initiative, is giving money towards the purchase of a new auto for associates who go with a hybrid...but it has to be new. After dealing with several pushy, sleezy, scheming car dealerships, I'm convinced that this place is the last place on earth to buy a decent car and not have an anxiety attack. The salesmen here don't care what kind of car you get, what price it is, etc. They work on flat commissions...number of cars sold, not value of the car. They are helpful and knowledgeable, but not pushy and overbearing. They will leave you the heck alone and let you walk around the lot...unHEARD of in this industry! And the best part...if you DO walk off the lot without a purchase, they don't hound you for days/weeks/months afterwards, wondering why you didn't buy a car from them! They do a thorough job of inspecting used cars; I've driven 4 vehicles purchased from Carmax, and have never had any problems, outside routine maintenance/normal wear and tear. My only gripe with CarMax is I feel they lowball the hell out of you when you sell them a vehicle most of the time, sometimes way below Kelly Blue Book value. I've taken 3 cars in to get appraised to sell, and only once did I take their deal. I did far better in private placement with the other two cars. I guess that is the price you pay for convenience of being able to walk out with a check in hand, without the hassle of putting ads in papers, time and effort to sell the car on your own, etc. Do your homework before you blindly accept their offer. Oh yeah...and don't even waste your breath trying to haggle, either for a better asking price for a car you are trying to sell, or one you are trying to buy. When they say "No Haggle" price, they mean it. No...seriously....don't even try. They aren't allowed to haggle. Although CarMax deals mostly in used vehicles, they do stock new cars on occasion. Check them out! read more

The best car buying experience ever! Easy peasy in and out under 3 hrs. Came up from FL and they even process paperwork for FL. Definitely no haggle. I was in a desperate situation with my 2013 car breaking down on me. I had to get back to FL ASAP. I wished I would have purchased my 2013 from them and not a specific brand dealership. Find your car get an approval come in test drive sign papers and boom you are driving home in your new car! read more

Wanted to give a shoutout to Enrique, the Service Manager in Pineville, NC. I had a problem with the company that actually provides the funding for the Carmax extended service warranty. My car was over at Mercedes Benz being repaired under extended warranty, and the warranty issuer was not being cooperative in authorizing the needed repairs. Not sure what Enrique did, but he pulled some Carmax magic and muscle, and suddenly all repairs were authorized and my stress went away. Great job, and thank you! p.s. and the extended warranty is a must have, very good value ! update: still having issues with the ext. warranty from TWG (Maxcare) so I have to remove a star... read more

Buying my car was a decently smooth process. Everything afterwords has not been. I'm waiting on my 4th renter/loner vehicle of the week right now, and no one seems to know how to provide an update on the situation. It is now an hour and a half after I was supposed to have an answer, but instead I'm listening to the phone ring trying to find an answer out myself. I just want the car I paid for. That is all. Have never had so many issues from CarMax, but this experience is one for the books. read more

I had an issue with my passenger rear door, did not see it until after I bought the car, Carmax took the car and returned it in the correct condition. Enrique and Claira in the service department were first class. Better than any luxury dealership, I will definately purchase another vehicle from this location in the future, they stand behind their cars 100%. Thank you Carmax in Pineville. read more

We had a wonderful experience with Carmax at Pineville. Very friendly staff! Our sales contact was Tom and he was fabulous! I would definitely recommend Carmax and especially this location. We also visited the Carmax at Independence and they were very helpful as well. read more

There has never been a time that I have EVER went into a dealership, looked, found and purchase a car within 2 hours in my life. This will be the only place that I will purchase a car from, it was thee best experience!! read more

I was very happy with the car and truck we purchased from CarMax but the first truck I had was a total joke. It was purchased from off line site unseen and the weather those few days were crazy. So once it stop raining. I was able to really check the truck out. It had spots all over the leather seats. The guy that was to clean it was so mad that he slammed the new truck I had just purchased up against a wall. While I'm standing there. So at this point I knew I wasn't going to keep this truck at all but the real reason I returned it was the rusted out frame underneath the truck. Apparently they (CarMax) don't care about buying cars with that much rust. I called my salesmen Milton and told him to get the truck I wanted from the other location. So he did and I was able to keep driving this rusty bucket of a truck. So after a few days my new truck came and it was in a lot better shape. Still had issues but I could live with that since it's a 2015 GMC Sierra Denali. I'm please with this one! I hope this experience helps you out! read more

CarMax - Used Car Dealers Near Me - Pineville, North Carolina

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Bought a VW here not too long ago and everyone was awesome Ernie Rueda was absolutely awesome and if you go here to buy a car I totally recommend asking for him my process was awesome I was not rushed at all and everything was explained very well and the paperwork was organized for me and it was just an amazing experience if I could do more than 5 stars I totally would!!!!! read more

My parents have purchased several vehicles from CarMax and have always had a stellar experience, which is why I started my car buying journey here. I also had the absolute best experience with CarMax. I can't even describe how helpful Kevin and Aric were throughout the process of searching for a car, having a car shipped from 6 hours away and then finally purchasing a car. This was my first car buying experience and I never felt pressured by either associate. They were very helpful and understanding. The trade in process (I received the highest trade in value of all places I got an estimate) and the buying process were incredible easy. I would 100% recommend CarMax off South Boulevard to anyone I know and would 110% recommend working with Kevin and/or Aric! Thank you all. I love my new Jeep :) read more

Really didn't want to leave a star at all. This was the worst car buying experience I've ever had . My experience with the salesman Dennis was absolutely amazing . Dennis was very patient with helping in my perfect car search and helped me transfer the car of my dream to my location at South Blvd . As far as purchasing the car and CarMax having my car ready after I had previously already signed majority of the paperwork the day before . The day I came to pick up my car I waited over 3 hours for paperwork and after so much confusion with CarMax being very unprofessional , My car was not ready after waiting 3 hours , my Godfather actually went out to the lot while I was signing paperwork and seen the car I had just purchased was parked behind to Big Pick up Trucks , unwashed , no detailing , dirty , filthy interior with no bow waiting for me outside after 3 hours of paperwork and after having scheduling the 5pm appointment the previous day . Once I finally got inside my beautiful car not even 5 minutes off the lot as I was taking my Mother home the LOW TIRE SENSOR came on. I turned right around to have the sensor looked at by CarMax service department they put air in the tire and told me to drive around and see if the sensor would turn off later . The next day I returned to CarMax on my lunch break to have the sensor looked at again because it was still on they then took my car to Mazda to have them "turn the sensor off " . The next day I came back to CarMax again DAY 3 of having the car and the passenger side was blowing out cold air and was not able to turn heat on for passenger side and AGAIN the tire sensor then came back on . Went to CarMax that Saturday and of course service was closed so I was told to come in Monday when they would be open again . I came back Monday after not even having my car for 4 days , I was furious at the way they treated me like I just purchased a cake from Walmart instead of an $18,000 vehicle . I was told to calm down after telling them I had been up there everyday since I got the car because they never kept record of how many times I had been up there . I felt very disrespected by the service department that I had just purchased a brand new car from them that had so many problems because they never inspected or did there 3 point look at the car . I was told that one of the tires had a hole in it is why the sensor kept coming on . Then they told me they would "PATCH" the tire ...I was furious immediately went to get a Manager to handle the situation better because I did not want a patched tire I deserved a brand new tire to be put on my car . After 2 days of car being at CarMax service center they then called me to tell me they would have to order a part for the passenger side HVAC unit which took 4 days for them to get the part . So at this point I asked CarMax to take my car to Honda to have it properly handled they told me my car was out of Honda warranty since it had 36K miles on it . By Monday they called me to tell me that the car was at Honda getting fixed and inspected something I asked them to do 4 days prior . At this point CarMax has had my car for almost 2 weeks longer than I've had my car which was 4 days . I don't even know if I like my car because I haven't even been it . I do not appreciate the 30 day satisfaction guarantee because I have yet to experience my 30 days . All to say I have had the worse car buying experience from CarMax and I will never buy another car from this company again . read more

Great experience with Nate at CarMax in South Charlotte!

We just bought a car from CarMax and had the best experience thanks to Dean Hawkins! We had our 3 year old son with us and he made the process so smooth and easy. He was very knowledgeable and answered all our questions! He made us feel like we were his friends and he never pushed us to do anything we weren't comfortable with. The changes due to COVID were more difficult to look at the actual cars but Dean made sure we were comfortable and he was so patient. We LOVE our car but would return just based on the customer service we received. read more

Yet another great experience with CarMax. From the sales (this time they bought our car) to the business office, John, Crystal and team were efficient and friendly. Pricing is fair and clear with no games. read more

While waiting for my car to be appraised, I walked the lot as the car I wanted would have to be transported. I hear my car start and pull away with the person doing the appraisal. I turn away but quickly turn back as I hear my car accelerate very quickly pulling onto south blvd to the point i heard a slight squeal from the tires. I can't say that I haven't had fun in my car but would expect more respect from someone doing a test drive at a dealership. Upon coming back, it was appraised $1500 lower than two dealerships appraised it at in Charlotte. Kind of disappointed in the process and offer. read more

I had the best experience with Carmax and the best part I was only in there roughly around 2hrs enough to see some cars test drive some cars find the one I like do my credit check and paperwork and drive off with the car I wanted.. They all treated me like family and made sure I was happy and taken care of.. I recommend Carmax on South Blvd to anyone looking for a car. read more

My experience with CarMax was seamless and easy...Keith Thomas in the Pineville, NC location is very thorough & knows how to make a buyer comfortable with the CarMax process. Thank you Keith! Love my new Avalon!! read more

This place is great! We recently had the best car buying experience ever. read more

CarMax - Carmax - Used Car Dealers Near Me - Pineville, North Carolina

They will give you proper value for your car if you want to sell it to them, or you can use their quote as leverage for other places. The process that occurred from the time of claim to gap insurance payment went really well and the finance department does a lot to make it easier on you. The no haggle thing is stress free but it's not for everyone. It depends on what you want I guess. I would say that the finance rate posted on the windows of their cars seems disproportionately high, and researched I shopped around and checked to be sure. My friend got 4 percent lower APR with Carvana. My negative experience: Vehicle caught fire right after electrical service and they don't honor what they tell you. The representatives you talk with seem like good people and genuinely concerned with your issue... but the supervisors sound condescending and unhelpful. The service department sends your car all over the place, or so they did with mine anyway. A while back I had a vehicle in their shop for 30 days, and 2 days after getting it back, it freaking CAUGHT ON FIRE WHILE DRIVING. The fire department was called and in putting it out, the car was deemed a total loss by my insurance company. I was told by the service dept. that I would get a service refund since i had the car only two days before it caught on fire. They were very apologetic. They said they would mail it. I never got it. The fire was an electrical fire and originated in an area that was DIRECTLY worked on by Carmax and friends. My insurance did not go after them because they transferred my car to two other shops and figured it would cost more in court costs than would be worth it. The claim adjuster stated that the three service shops would just point the finger at each other until the case dragged out past the point of value. There was miscommunication on the final payment after the gap insurance company covered what they did. It's partly my fault as I wasn't aware that the payment schedule would go back to normal after the gap process. I thought the normal payment schedule was over and I could work with them on what's left. Regardless, they didn't care either way. Details: I was told by a representative,after asking, that the final loan total that gap didn't cover can be split in half and allowed over two months. There was no talk of my payment being considered negative, and considering that they worked with me so much during the gap claim with extensions and whatnot, I didn't think it would be an issue, especially since they had honored what they had told me at every other instance except for the service refund. This ended up biting me as I received a call on the 31st day (after Oct. due date) stating that my payment was late. I explained the agreement, with confidence, and was transferred to the supervisor. The supervisor didn't care about my agreement made and said it was late and I needed to pay the remaining monthly payment. I set up the rest of the payment that would cover my usual car payment to be scheduled that very minute. I was told that despite it being 1 day over the 30 day grace (for negative reporting) it shouldn't be reported late and will be posted that day. Him and I then verified the final payment of loan and the date it was due. THE NEXT CALL WAS THE MOST CRAP SERVICE EVER: I checked credit report and there it was, a negative mark anyway. I called and explained my last call and was transferred to another apathetic supervisor. She said she would listen to my last call. She called me back saying they did nothing wrong despite all that I was told and that my payments and dates previously discussed were pertaining to the final payment to be made instead of the partial payment that would have finished my last payment. I told her she misinterpreted the call as we discussed both of those things at that time. Instead of seeing a miscommunication, which is what it clearly was, she didn't care and basically was being a smart ass. I was infuriated. I told her I wouldn't had even set up the final partial payment that day if I knew it would go on the report as negative anyway. I would have just paid it all and not bothered asking to have it split. She said that maybe next time, I only ask ONE question and not TWO questions (as in questions about two different payments) next time I talk to someone so that everyone can have clarity. WHAT! I'm only allowed to ask one question? I gave my permission for the final payment to set up. She then asked if I had other questions, but why bother if I'm only allowed one?!?! Update: 8-26-17 In hindsight, I shouldn't have had to pay any extra after the car caught fire and should have sued for a list of things I could have sued for. I am wiser now. If shopping for a car again, this place may be an option if the right deal is there. I would likely not use their finance company, and would document every communication extensively. I doubt I'd be unlucky enough to have another car catch fire. read more

Went in person to buy a car that was advertised thru their website on their lot. Come to find out that the brake pads are bad, the steering column isn't fully operational and the rims are rusted. Basically going to Carmax in Pineville was a waste of time. read more

This is the first time after over a dozen car deals in 18 years had a very poor experience with Carmax! I arrived to the South Blvd location ready to purchase the vehicle I transferred when I found that it was not as advertised and needed some work that Carmax and the MOD Chris were not willing to make happen. I have been a loyal customer over nearly two decades and now find myself wondering if Carmax has changed how they now treat their customers and are now more concerned with the bottom line instead of the Good Customer Experience that your advertising promotes! After today, it will be hard for me to ever set foot back on a Carmax lot to ever do business again! read more

We bought a 4x4 silverado last week and the buying experience was the best ever! Everyone was very friendly and easy to talk to. There was no negotiation and everything they do on the computer you can see. NO SECRETS! All of the loan offers are on the computer and you can easily pick the best. We worked with Howard and he was real easy going and just wanted to get you in the car. They cleaned the truck and filled it all the way up with gas! We will never go anywhere else to buy a car! read more

It was a magnificent experience, I recommend CarMax to everyone. The salespersons held my hand throughout the entire process, good job CarMax!!! read more

The car buying process was fast. The appraisal on my car was a joke. The going back and forth to pay the taxes, then bring receipt and then come get tag. Pain read more

Best experience ever at a car dealership! You won't be attacked as you enter the building. No pressure but lots of information. John C. could not have been more helpful. He is extremely knowledgeable about the whole CarMax process and told me exactly what to expect next throughout the deal. read more

Purchased my second car from Car Max. South Blvd Charlotte. The deal was fair the process was fast and smooth and most of all the car is great. CarMax is the best place to buy a car. read more

Everything was super quick with taking care of buisness and they were very communicative from start to finish. I was already stressed about losing a vehicle, but they took to load away of stress and may the process amazing. read more

I recently purchased a car from Carmax. At first it was just my intention to test drive different types of cars to help narrow down my search. I was greeted by a gentleman named Charles who offered me his undivided attention and allowed me to test drive as many cars as I wanted. It was then that I was "sold" on Carmax's quality of service. Upon my return Charles was there to offer me 100% of his attention and to ensure that my purchasing experience was a seamless. Carmax ensured that my car went through a full 125 point inspection and we went through every inch of my car. (I even tested the panic button on the remote of my car) I appreciate my purchasing experience and the high quality of service that Carmax and Charles offered! I will definitely be returning! read more

I had an exceptional car buying experience! Ryan was super helpful and flexible. I would absolutely recommend this location to anyone needing a car. read more

Recently purchased my third car from Carmax. The first was in 1998. This most recent purchase was such a great experience. Worked with Ray Hall and he was friendly, informative, helpful and most importantly not pushy at all (if Carmax reads this... give Ray Hall a raise!). Had the car checked out by a third party just to be sure of the condition and it came back in top shape just a promised by Carmax. Highly recommend. I will go back and get my fourth car from Carmax when the time comes. read more

Purchased my 3rd vehicle from there today. The service is always exceptional. I was working with my salesman J. Crimaudo (has now sold me 2 of the 3 cars) and I was in and out of there in 1 hour. Had me come in last week to test drive same model cars as mine was not on the lot, notified me the morning it arrived, did most of the paperwork over the phone and again I was in and out in a hour. Great service. I would never go to a dealership again. Compare their finance rates to one at a traditional dealership and you'll see the difference. The no haggle prices are usually the best out there. Hopefully I don't have to return again for a few years for my next purchase but I will for sure be giving my business again to Carmax in the future. If going to South Blvd, check out J. Crimuado. He'll take good care of you. read more

CarMax scam you if you are getting a bid to sell your vehicle. I had my car checked out with my dealer service center and was told that my car was in perfect shape. I then went to CarMax to get a bid to sell my car. CarMax told me that my car had transmission problems when offering their low bid. Don't ever use CarMax to sell your car. read more

The experience was better than I ever expected. I had always said I wouldn't buy a car from Carmax, but I'm glad I did.

Worst car buying experience EVER! I wouldn't even give them one star but I had to give them something to write a review. Only reason I went there is they had a car I wanted; what could go wrong, right? They say they stand behind their cars, yet they told me, after throwing down $42K, to take my truck to Dodge to be fixed. The salesmen (I had two), didn't want to know me once they closed the deal; said they didn't know what to tell me. "Management", and I use that term very loosely, knows nothing about customer service. They're contrite, rude and have a take it or leave it attitude because they don't "Negotiate". More like Carmax has systemized everything so a monkey could do the job and once something deviates from their "System" they turn into retards and clearly don't know what to do. Not to mention they lie. They even went so far as to say they're doing me a favor by giving me my original car back. After a week of this debacle and four loaners later (one the A/C didn't work properly, the second had the airbag light on, the third wreaked of cigarette smoke and the fourth which was the best of the crop had 125K miles on it), I never actually took my "New" truck home and returned it under their five day return policy after it sat in their lot for a week. Now it's time to get my car back from their Matthews location (where they took it when I traded it in at the Pineville location), which they graciously scraped against a pole or wall and in essence said, it's my car now...It's my problem. Really? This was said by Chris, the Sales Manager from the Pineville location. The manager at the Matthews location was no better. They're all scum and stick together. Oh, and I still don't have my down payment refund; I swiped my debit card yet it's an act of congress to get it back. They have to "Mail me a check". Why can't they just put it back on the card like every other establishment out there? CROOKS! In the end, I went to a Hendrick dealer; I got MUCH better loan terms, a better warranty, $1,000 more for my trade, a much better car THAT I COULD DRIVE HOME, from Cary no less without any issues... Imagine that! Not to mention, the experience at Hendrick Cadillax of Cary was a million times better and everything went as it should have. ***STAY AWAY FROM CARMAX! YOU'VE BEEN WARNED!*** #NEVERCARMAX read more

This was my third purchase, no wait, fourth purchase from CarMax. Now that my kids are young adults, they understand the importance of car research, blue book value, and most importantly customer service. We always check with CarMax before checking with any other dealer. CarMax has never disappointed. Excellent service, honest sales people, and reliable cars. We purchased a 2016 Kia Optima! My son ABSOLUTELY loves IT! read more