I want to take a moment to recognize Ben Trask for his truly exceptional customer service. Ben…read moreconsistently goes above and beyond to ensure that his customers are completely satisfied and well taken care of. His professionalism, attention to detail, genuine kindness, and dedication to providing an outstanding customer experience are second to none. He takes the time to listen, address concerns, communicate clearly, and make sure everything is handled with the highest level of care. What truly sets Ben apart is that he doesn't just do his job--he goes the extra mile to make his customers feel valued, respected, and appreciated. His commitment to customer satisfaction is remarkable and reflects the level of excellence one would expect from BMW. Ben Trask is a tremendous asset to the BMW team, and his hard work and dedication deserve to be recognized. It's because of individuals like Ben that customers develop trust, confidence, and loyalty to a dealership. Thank you, Ben, for consistently delivering a first-class experience. Your outstanding service does not go unnoticed. BMW is fortunate to have you!

Traded I'm my 2021 Escalade for a 2023 BMW 760 on September 1. Never had any problems with my…read moreEscalade in the 3 years that I had it just wanted something newer. I've only had the BMW for a little over a month done had to get a loaner twice just got it back yesterday and it's still not fixed and now they want me to come get another loaner til they figure out the problem smh not to mention the scratch on my car. I wish I would've went to Mercedes

Service has been quick and efficient. I really like how the service technician will send a video…read moreoverview of your car after the service is completed. Customer service is great, very patient when I have a million questions. The only thing I wish dealerships would stop doing is charging so darn much for services I can get for less elsewhere. But...that's how it goes. There's a great waiting room area with flatscreen tvs, a coffee/tea area, plushy seating and bathrooms are always clean. And....they do state inspections! Whoohoo.

This dealership does not live up to the Hendricks promise. I purchased a vehicle almost two months…read moreago from them. A couple of weeks in I told them I was very unhappy about the process and wanted to return the vehicle. Keep in mind, we purchased 3 vehciles from Hendricks this year. They informed me the vehicle had to be titled first. Since they use a 3rd party (Beacon) to process their titles, I figured I could catch it eariler enough in the process to save money. It was a hard "no" for that. So I titled the truck and asked them what options I had. We looked for other vehicles in their network. I asked about a couple of them and the person said that they may be able to take a couple of hundred off since it was not their primarly lot. So we talked about a buy-back. They essentially offered me $2727+ less than what I purchased the vehicle for with added fees and taxes. I have driven the vehicle less than 3468 miles. Bottom line: they do NOT honor what they say they are going to do. They may seem nice on the surface but they don't stand behind their word. It is the last time I purchse a vehicle from Hendricks. I spoke with Kristin Lents. She has been nice but has not offered a solution.

Because I needed to buy a car, I went to many places where cars were sold. I can say that this is…read morethe only place where I had the best experience. It was Dbacon who received us. This is my first car, so I don't have many ideas, but Dbacon has been providing me with detailed car introductions in order to help me buy my favorite car. I have to say he is very professional, he can quickly answer all the questions I ask about the car. Lindsay is the superior of Dbacon and she is very enthusiastic. She also came to help me and gave me substantial advice. I think they helped us from the perspective of consumers, and I got the best experience! In the end, I bought my first car here. Choose them!!!

This is by far the worse car company ever. They lie so bad and set you up to fail. Bought a 2026…read morebiggest mistake ever. A spare tire didn't even come with the car and they didn't even pay tax and title for a year. There is more to this sad pitiful story. But there is a reason that the dealership looked deserted. DON'T USE THEM at all save yourself the heartache and go to any other dealership. ANY other one. If I could give a negative I would.

I recently purchased a new 2026 Mazda CX-90, and my husband and I had an exceptional experience!…read moreMyles was absolutely amazing from start to finish. He provided excellent customer service, was knowledgeable, professional, and made the entire process feel easy and enjoyable. We were also able to get a great deal, which made the experience even better. While we waited for the paperwork to be completed, Myles kept us entertained with his wealth of stories and genuinely made the waiting time fly by! We truly appreciate the outstanding service and would definitely recommend Myles to anyone looking for a new vehicle. Thank you, Myles, for making our CX-90 purchase such a great experience!

My experience here was amazing. Mike helped me navigate what I wanted and needed in a car. I can…read moredefinitely say I left a very happy customer and love my new car. THANK YOU MIKE!!

My husband and I came here after spending 2.5 hours at a Jeep dealership, and let's just say we…read morequickly realized we should've skipped the dealership altogether and headed straight to CarMax! We've purchased vehicles from this location before and have always had a wonderful experience. However, after visiting a traditional dealership and then CarMax on the same day, we can confidently compare the two experiences, and CarMax takes the lead by a landslide! There's no runaround, no unnecessary hassle, no "let me talk to my boss" or "let me check with the finance team." Everything is straightforward, transparent, and efficient! You get to see the numbers in real time, ask questions, and make informed decisions without all the typical sales tactics and back-and-forth. No pressure, no games, and no salesman shenanigans! As always, the entire process was incredibly smooth from start to finish. This experience was yet another reminder of why we continue to do business with CarMax! A HUGE shoutout to Brandon and Mrs. Liz! We genuinely appreciate you both for your time, patience, professionalism, and excellent customer service! Thank you for making what could've been an exhausting day end on such a positive note! CarMax has definitely earned our continued business, and we highly recommend this location!

Tried to offer my wife way less than the other car companies we visited to complete a sale of her…read morecar.

Steve Mann is just a really great guy. If you're thinking about buying a Porsche give Steve a…read morecall, honest and enthusiastic about what he's selling. The whole staff here very helpful. Very good customer service. Everything was smooth, delivery was great, enjoying my car. Wish you all the best!

I'm not a Porsche owner and prob never will be because definitely out of my budget LOL, but I had…read morean AMAZING experience with them in spite of. I recently attended a pop up Galentines brunch held in the showroom and won the grand prize raffle of a free 24hr overnight test drive in a 2025 Taycan. Ryan and Whitney were absolutely PHENOMENAL! Friendly, so welcoming and I literally felt right at home like I've been a lifelong Porsche owner. I can't rave abt this experience enough! Highly recommend!! Thanks again guys for the experience! It was amazing, especially since it was my birthday wkend! Made it even more special!

Every person there was kind, helpful & knowledgeable. Buying…read morea car is scary ... these are men you can trust!

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

All I have to say is "wow." I'm typically a very weary customer when buying a car anywhere,…read moreespecially one out of state. I have to say that every single person at Hi-Line went above and beyond to make sure I was satisfied. I flew into town from Florida the day after I found the car online and spoke to the guys Over the phone about it. I just had that feeling that this was where I was going to be able to trust the process. The moment I pulled up in my Uber, my salesman, Neil Skipwith, was waiting on me at the door with an umbrella. I had just flown in in the middle of a tropical storm and the weather was not playing nice. Neil was noticeably grateful and relieved to see me and immediately came to usher me in the door. The whole office was all but cheering that I had made it safely through the storm. Neil and the financial man (pardon me, I just can't remember his name and he was so amazing! I think he might have been top management, maybe even owner?) already had everything laying out for me and ready to go. All that was left to do was look at the car. They brought me a soda (or two) and conversed with me while we waited in between steps. Neil and I took the test drive together (where he proceeded to open every door, hood, nick and cranny for me to inspect) and sat in the backseat for social distancing purposes. We went on a longer test drive than I have ever been offered before. Every question I had, he had an answer or went out of his way to find out for me. We wired the funds to the dealership to pay and the man I mentioned previously continued to check the bank statements periodically and updated me as soon as the funds had cleared. Neil knew I would be driving back to Florida in the storm and offered a free night's stay at the Hilton downtown if I felt it wasn't safe enough to leave or if I simply felt uncomfortable doing so. I declined as I wanted to make it halfway before stopping, but Neil then went out of his way to fill my gas tank up. Every single person in this dealership went above and beyond- even the guys/ girls that were not working directly with me checked on me periodically. I was in and out with my new car in less than 3 hours. I have since driven it all the way back to Florida and I have to say this car is INCREDIBLE! Impeccably maintained. I can't think Hi-lIne auto or Neil (or financial man) enough for this great experience. Ps: forgot to mention, I even overheard Neil talking with someone about the fact that he was actually not even supposed to be working that day but he came in to finish the deal and stayed beyond the time that he was needed in order to see me off. PPS: The guys made me promise to let them know I had made it safely and I had forgotten until now. Checked my email and there's Neil, making sure I was safe!! Don't go anywhere else. This place is THE place to buy a car.

I was disappointed with my experience. The repair estimate differed significantly from what 2 other…read moreshops had identified, so I chose not to move forward. That alone wasn't the issue. What concerned me was the inconsistency in customer service. I was told transportation would be available when I dropped my vehicle off, but after declining the repairs, I was informed a ride back was no longer an option. I value honesty, consistency, and professionalism regardless of whether I authorize work. Unfortunately, that wasn't my experience

I recently purchased a used 2026 Chevrolet 2500HD from City Chevrolet and had an outstanding…read moreexperience. My salesman, Mark Chaykovskiy, was professional, straightforward, and genuinely helpful. When I called looking for a truck, he was upfront that his inventory didn't have the exact features I wanted -- but thanks to HendrickCars.com, he quickly located one a few hours away. Mark gave me a fair market trade value for my old Chevy pickup and guided me through the entire process from start to finish. No pressure, no sales games, and no empty promises. Even after the sale, Mark continued to follow up and make sure everything went smoothly. He's a young, energetic professional with honesty and strong work ethic -- qualities that will take him far in this business. If you're shopping for a truck, I highly recommend working with Mark Chaykovskiy at City Chevrolet.

Caveat Emptor; This…read moredealer advertises cars they do not actually have available, in an effort to entice you to the lot so they can sell you what they have and need to move, bait and switch. Predatory dealership. Avoid at all costs. Beware. Hendrick is a VERY large dealership with multiple brands and makes. I'd avoid all of them but, caveat emptor.

We called ahead of time to inquire about selling our car. We spoke to Cody over the phone who was…read moreincredibly helpful and able to answer our questions. We made an appointment to go in and sell the car after he gave us a quote. The car we were selling had some major issues so we were a little skeptical about getting the money for it. Appointment day came and we went in and met Cody. He walked us through the steps, checked IDs and title, explained the paperwork step and step and let us know he would have the check in about 20 minutes. The entire process took less then an hour and we walked out with check in hand. No photos as it is a car dealership and you don't really need much imagination to know what it looks like

Sorry to say, I have nothing good to say about this dealership and wish I would've checked the…read moreReviews section before we purchased our car with all it's troubles. We listed everything wrong with it and the manager promised their mechanic could fix everything once he returned after his vacation...We even purchased an Extended Warranty and brought the car in several times only to be told "you can take it to any dealer and they'll honor your warranty". No dealer accepted our warranty, and when I drove the car back to this dealership, there was a sign on the building "Permanently Closed." Our Warranty mileage was still under the required accumulated miles but no mobile services to our area and no AutoNation dealership for 245 miles! It now has cost us over $2,500 to have those problems repaired and AutoNation STILL hasn't reimbursed us for repairs they were supposed to be responsible for as promised at the Contract Signing.