I have unfortunately been in 2 rear end car accidents since I bought my new car! I took my car to Keffer the first time because it was close to where I lived and the other driver's insurance company suggested them. I had no previous knowledge of their work before handing my keys over but not only did Keffer get my car fixed sooner than they had even projected but they had helped me with the rental car pick up and turn in, and had my car washed and cleaned when I came to pick it up! They also stayed in touch with me throughout the whole procedure! I was so impressed that when luck would have it that I was in yet another accident, I brought my car back to Keffer! They remembered my name and were very friendly and and all the staff are a pleasure to work with! The second accident was much more severe so it took longer to fix but the car looks brand new again and their service standards in going above and beyond in every way, where as wonderful, if not better, the second time around! I fully recommend anyone to Keffer Collision! read more

The overall customer experience I received when dealing with Keffer Collision was FANTASTIC. I had recently moved from NJ to NC and Scott Myers and his excellent team thoroughly evaluated and estimated the costs. They went above and beyond and I can't say enough how this experience has made me a LongTime customer. I have never had such a great experience when dealing with any auto shops, but Keffer Collision especially Scott Myers and Brandon Brewer are first class professionals. I highly recommend this auto body shop! read more

This is probably one of the best body shops in the area. I've never been to a shop with great customer service like theirs. Being in a car accident can be very stressful but they make it as painless as possible. They took care of all the paperwork and even dealt directly with the car rental place. All I had to do was drop my car off and the rental company picked me up. They were in constant communication with me and even had daily photo updates of the car's progress on their website. I highly recommend going to this place if your car needs some work done. read more

I went to Keffer after reading the reviews on Yelp. They're as good as everyone says they are. Scott (who gave me my estimate and scheduled the repair) was very professional and super kind. They also kept me up to date with phone calls regarding the repair status of my car as they were working on it. The repair was completed on time and when I went to pick up my vehicle, they'd COMPLETELY cleaned it. And I don't just mean an exterior wash. They'd cleaned and vacuumed every inch of my vehicle, including the cup holders and glove compartment. It looked amazing. I would definitely recommend them to anyone looking for an excellent, professional body shop with stellar customer service. read more

Came here twice and was very satisfied with the work. The people were very nice with a small shop feel it was great. JQ helped me with all my estimates and needs. He suggested i get a cheaper part to save money. And who cant appreciate that? Great place to bring your car for collision repair needs. read more

I have been to Keffer Collsion on Tyvola twice nice and have had excellent service from JQ. All the staff was very courteous and helpful but JQ was not only very professional but emphatic of my situation (infant in tow so he expedited my service). I have found the service and work at Keffer Collision has been excellent and at a lower price point than competitors- highly recommend! read more

REVIEWING THE PRE-OWNED SALES I was interested in a blue Prius V they had on the lot. I got quoted a price which seemed good but didn't include the STEEP documentation fee of $600. I could get similar on carvana.com, but with less miles. I explained the situation to Earl, but the manager, Martha, would not improve on the price. So I went with carvana.com. read more

Had a small dent and bumper damage from backing into a tree. Went ahead and filed a claim and decided to use Keffer on Toyota. Had a friend who recommended them. From getting an estimate to picking up my repaired vehicle, it could not have gone any smoother. Jake at Keffer was awesome to deal with. When I picked up my car, it looked like they had almost detailed the car as well. Couldn't have been happier with the entire process. read more

Not as Godly as they portray ...... This company does not deserve any stars, as they are fraudulent and misleading. They speak the gospel or Christianity way but sell bad cars to vulnerable young adults. A family member was sold a vehicle and in less than 6 months the they paid over $1200 for engine repair (engine mounts) and less than 7 - 8 months they paid $200 for radiator hoses. These problems should not have occurred in less than a years time. It definitely makes you wonder "How legitimate are the inspection personnel and their mechanic staff", if this vehicle was inspected properly before selling it, they would not have sold a vehicle that is on the verge of a total and complete engine drop due to faulty engine and transmission mounts. When the problem was discussed with them so-called owner, or manager, the problem was blamed on the driver and his/her driving competence. Really, in less than 7 months of driving back and forth to work this caused the engine and transmission mounts to break thus causing the engine to shift from side to side......but that is the professionalism within this company.....they pride themselves on Christianity; however, the lies and deception continues to flow from their mouths. Buyers BEWARE!!!!!!!! Any place but here read more

I was trying to buy a used convertible car from them. We agreed on a price and trade-in for my car. I had a question about the top going up and down. Herbie, the general manger, volunteered to get it checked out and fixed. One week later, I called to check on the status. The salesman told me they sold the car "as is" to someone else, despite the fact that we had a sales agreement. This is the most unprofessional behavior I have ever experienced. read more

Getting into an accident is always a pain in the butt. Whether it's your fault or theirs, it's annoying. Fortunately, Keffer Collision makes a crummy situation totally tolerable. I've (unfortunately) gotten into 2 accidents in the last year and have taken my car to Keffer both times. The service is outstanding. They can usually get your car in in just a day or two and don't make you leave it there while they order parts. Once you bring you car in for the actual repairs, they keep you updated as things progress and give you a realistic expectation for when the repairs will be complete. Both times, my car has actually been fixed SOONER than originally agreed upon! They will also set you up with a rental if you need one at an extremely discounted price (or free!). The repairs themselves make your car look brand new; they really do a great job. Both times, Scott (I believe he's the service manager), has called a week or so after to follow up and make sure everything is the way I expected it to be. Amazing service all around! I cannot say enough great things about Keffer Collision and highly recommend them to anyone who has the unfortunate luck of being in an accident. read more

This place totally gets customer service! Awesome experience - my car was rear ended last spring and my insurance company recommended Keffer Collision. It was a great experience - J.Q. was terrific in insuring everything was done to my satisfaction and kept me totally up to date on the status. My daughter then had an accident with the car a few months later and I took it to them again. Same great experience. When the car was ready, it was cleaned and spotless. Great service! read more

New to the area and got in a car accident after rear-ending someone. I found Keffer through State Farm and was SO impressed. JQ is amazing and 100% available at all times. He made the painful process as easy as it possibly could be. He kept me updated regularly and never made me feel annoying at all. Highly recommend!! read more

Purchased vehicle used, hadn't made my first car payment yet and had the check engine light go off about 35 days after purchase. Turns out to be a $50 sensor on top of the engine. They allegedly gave us a 12 month warranty to cover power train but of course this isn't covered (even though it's on the engine). Instead of getting us (remind you, the customer) in their good graces, they said they won't cover it. I would think over $50 to make a satisfied customer you would eat that little bit of money. I guess they don't give a crap about you once u sign their paperwork. Should have known. Over $50 I mean that's not a bright business move in my opinion. Will not return, will not refer anyone to purchase from here. Oh and they are internet pricing the car we traded in for $3,000 more than we got on trade, but want to dissatisfy a customer over $50. I'm thinking caravana for my next purchase just so I don't have to deal with this again. read more

This is , by far, the best auto collision repair business in the Charlotte area. I read so many reviews after my car accident and Keffer came up with the most positive reviews from management to repairs. What a nice surprise! I walked in and asked for JQ and he immediately got to work making an estimate on repairs needed. It was very reasonable and fair. Keffer works with Enterprise and in no time at all I was driving my rental with not a care in the world. From the professional and personalized service to the pick up of my car today, the entire process was seamless! JQ is the best. He kept me apprised of the progress on my car via phone and it was ready the day he said it would be. The manager, Mr. Scott Myers, spoke with me personally to guarantee my satisfaction. Jordan was exceptionally nice to me as was Courtney Hughes (the receptionist/secretary) . Courtney was just a delight! You will be in great hands with this business! And you will be very well and fairly treated! 5 STARS ALL THE WAY! read more

About a month ago I bought a used car from this dealership. Before the purchase, I took it to a reputable mechanic in the area to get it checked out first and nothing major was noted. However, within 5 days of my purchase, the check engine light came on so I was forced to replace the catalytic converter and replace the rotors, none of which were a problem when I had it checked out. I let the sales manager know about this additional $2k cost and he claims that the dealership could have helped me with the cost of these repairs if their dealership had handled the repairs but other than that, there was nothing he could do. Due to the age of the vehicle, I bought the car with no warranties but I guess the sales manager does not stand by the products he sells. I could have lived with the additional repair cost if it had happened down the road but it happened right after my purchase which to me means that the problem existed upon purchase. The sales manager has not returned any of my messages to negotiate a settlement. read more