I'm only giving one star because my ham sandwich was good. However, service at this deli was quite possibly the worst I've ever experienced. Three of us entered on a weekday for lunch. There was no line and the place wasn't busy. They do not have actual menus to look at, but rather, digital screens behind the counter. The soups are listed without descriptions. However, the menu on the website does describe the soups. The deli sandwiches are listed with a price of $6.99. Again, another discrepancy between the website and actual location menu is that online it shows prices for a whole or half sandwich. In the store it doesn't even specify. Gives one option, that being the whole without actually saying whole sandwich. They offer a deal, which is presumably a half deli sandwich and cup of soup for $7.99. But again, it wasn't listed anywhere, rather, the cashier just asked if we wanted to add soup.
So the first in our party orders a corned beef sandwich. Cashier asked if she wanted a whole or half. Patron asked what was listed, was told it was a whole and said I'll take that. Second in our party orders clam chowder. Was told they were out but that someone hadn't changed the screen. So she settled on corn tortilla soup and a half sandwich. I ordered last. Ham sandwich. Was asked if I wanted to add soup. Ok, I'll have the lemon chicken. Was informed they were out of that as well. Ok then I'll have the corn tortilla. Suddenly clam chowder was available again, so patron 2, altered her order. Patron 2 paid the check.
Sandwiches were served. Patron 1 received a half corned beef sandwich when she not only ordered, but was also charged for a whole. Patron 2 received her half sandwich and a cup of what appeared to be tomato soup. I received a half ham sandwich, no soup. Patron 1 was shocked that what everyone else on the planet considers a half deli sandwich was actually a whole?!? But was the same size as 2 & 3's halves. When questioned about the soup, 3 was brought out a clam chowder. Which led us to believe that the only soup brought out was my corn tortilla.
So here's the thing, the soup description, which can only be found online states "..Corn Tortilla A flavorful, sweet corn (we cut off the cob), tomatoes, onions and jalapeño peppers in a chicken broth. Garnished with tortilla strips." But what we were served was a puréed soup with no garnish. If you're going to serve a puréed or "blended" soup, please put that in the description. Furthermore, include the garnishes!! I took half of a spoonful and pushed it away as it was not only not as described but horrible. I was so disgusted, I didn't take a picture of the soup.
After confronting the staff on the mix ups, we were told the corn tortilla soup IS a purée but were given no reason for the absence of the garnish. And we did receive the other, paid for, half of the corned beef sandwich. But that was after we were given a turkey sandwich to go and then had it taken away when the cashier realized it was the wrong order. The mistakes just never stopped!!!
Incidentally, I've tried to use the "contact us" feature on their website but it doesn't work. So here I sit, writing my scathing review on yelp instead.
I assume they make their money on catering, or by overcharging customers but only giving them half of the food. I've never seen a more disorganized establishment. And I eat out all over the world, a lot!! We left there completely dissatisfied. I can assure you I will NOT return. read more