Debated between a 3 or 4 and gave them 4 because the work itself was good. The customer service,…read morehowever, was not a great fit for us. Pool work done Mar-April 2026. I'm not sure if they hide other reviews or if we're the first to have issues, but we chose them from Yelp and they were the lowest price by far out of other bids. We originally wanted a drain and clean, but they suggested a full remodel, when we asked why they said they saw some exposed rebar (first red flag: there was never any exposed rebar). But we agreed to a remodel and the beginning stages were OK. Jovanny offered a discount on building a sun shelf in our pool and he said the discount was to gain our business, but then he used that discount to sort of complain about the budget? And tried to make a smaller sun shelf, so we had to pay 2K extra to get what we wanted. Lots of pointing fingers and "I didn't say that" or "well technically we talked about this.." instead of wanting to give us good customer service. I understand making money is necessary as a business, but we didn't ask for a discount; we shared our goal price and a discount was offered and I guess we didn't realize that came with work that reflected that discount. In writing I asked if a pool remodel came with a drain and refill, he said yes it came with that, which I thought included starting up the pool with chemicals, but I guess it just means using our own hose to refill the pool Wouldn't include a chemical startup so we found another company to do that for us. Overall a frustrating customer experience side but the pool itself looks good and took 2 weeks longer than we were told. Be sure to get every detail in writing especially designs and be prepared to mainly text or email (wouldn't answer many phone calls)

Exclusive pools did a complete tiling job, pebble tech resurfacing job & new pool decking job for…read moreus. It looks beautiful!! They all worked very hard in our horrible heat temperatures to complete in a very timely short period of time. Jovanny, his wife& his all of his hard working crew members are very polite & professional. Their prices are very reasonable & competitive. I would highly recommend them to anyone seeking to have any type of work done on their pool area. Thank you Allen & Kimberly

We love our newly resurfaced pool and spa! Casey and Matt are skilled professionals who are easy to…read morework with. And ... no hidden costs! They helped us with colors and textures. Stayed on schedule. The whole project was smooth. Great company! Great people!

We recently had the pleasure of working with Oasis of the Valley Pools & Spas for the resurfacing…read moreof our swimming pool. From the initial consultation to the final touches, the team demonstrated a high level of professionalism and respect for our property. Casey had great communication, keeping us updated with the days and times that trades were coming, and they showed up when they were supposed to. The crews were not only courteous but also remarkably efficient. They completed the job in a timely manner, allowing us to enjoy our beautiful pool sooner than we expected. The quality of the resurfacing work is commendable, and it has truly revitalized the appearance of our pool. We did encounter some issues with the tile work which the team was quick to address and resolve. The lack of instruction on the new equipment installed was a bit of a drawback. We would have appreciated someone with knowledge of the equipment to go over the system once it was complete, as we had a few issues that took several attempts to get corrected. They would have also noticed the amount of air in the system and helped to resolve the issue that we are now having to address. While we appreciated Caseys' help in resolving the known issue we feel it would have been best addressed from the start. Overall, Casey and Matt are a delight to work with and provided us with a beautifully renewed pool & spa. Oasis of the Valley Pools & Spas provided quick turnaround and great communication at a competitve price and we highly recommend them for your pool redo.

Aurelio showed up early and immediately began evaluating my issue. There were a couple of different…read moreways to attack the problem and he chose the one that was the best value for me. I will use them again for sure!

These guys where very knowledgeable and friendly. Showed up on time with no upfront payment and…read moreoffered a good price to replace my pump. They took apart my pump and show me exactly what happened... it was fried!! Water got in and burnt out the drive! It's hard to find honest and these guys proved to be honest.... Give them a chance.

Wonderful experience working with system pools, highly recommend them to anyone…read more We had a pool with hot tub installed with travertine decking. We really enjoyed how Jason came over to our house and was able to sit with us right there and design the backyard while being able to walk the space to visualize it, rather than go to an office somewhere like other companies. He came back as often as we needed to finalize the design. Lindsey their operations manager was fantastic, she provided lots of communication on the schedule, updates, ect. She was always available whenever we had any questions or concerns. Tom came by at each step to check that everything was getting done correctly, really made us feel at ease as we progressed. All of their sub contractors were respectful and do great work. We really liked Miguel and his team, we even hired him for some extra work after the pool. They quoted us 2-3 months for the project to be complete and we were swimming just over the 2 month mark. Highly recommend!

System Pools built a nice product but getting there wasn't easy…read more Wifey and I shopped for the right pool builder. This is our first pool. We knew we were looking for a company with a solid reputation, and most importantly good communication throughout the build and good subcontractors. We went to a few pool & garden shows and compiled a list of our top 10, then narrowed those to our top 3 based on the above. We chose Robert & System Pools because of his initial professionalism and apparently quality, and wanted to support a small family business. During construction communication was difficult at best and supervision was absent. This meant that the worker bees worked without quality control. That resulted in misaligned tiles, questionable drainage, bad grouting and silly mistakes like a dozen or so travertine tiles with the printed country of origin showing and mismatched tiles. If the worker had just placed them differently by 90 degrees! Getting the tile contractor to fix it was an effort and they missed about 1/3 of the errors so I had to fix the rest myself. No Bueno. I waited a year to write this review to include warranty service. There were a few minor warranty issues, as expected. Communication and response to those issues could have been better.

We took many bids, and were impressed with this family owned multi-generation business. As some of…read morethe other reviews have stated, this process is not cheap but this company is very fair. You certainly get what you pay for in this case a beautiful remodeled pool. Our pool was a plastered pool over 30 years old and was in desperate need of a redo. The job starts with Mike Jr. coming out to measure and answer questions and returns an estimate the next day. After our decision was made the whirl wind began, I mean that in a good way. I enjoyed the entire process from jack hammering out the old plaster to watching new pipes being rerouted to picking out tile and pebble sheen and designing our new baja shelf. There are not a whole lot of options for an older pool as far as the cap tile is concerned unless you want to rip out all the old deck and use stone which can get pricey, we decided to go with a new cap tile and selected brown with a blue/grey/brown waterline tile. We were not sure how this would turn out but I am so glad we went with the choice. Our backyard is earthy and natural and this looks soo classy, we chose a lakeside blue for the pebble sheen and Mike Sr. put some extra bling in there for me and I LOVE it! We also added a baja shelf and a couple turtles to the bottom of the pool. Mike Sr is very communicative, patient and answers all questions via text right away and even put up with my indecisiveness about the depth the baja shelf and held an Adirondack chair in the air where it could possibly go to show me a visual. I appreciated that. Overall we are very happy with this company from start to finish very professional, clean, timely and if you are looking to make your backyard an oasis and not break the bank, we highly recommend Creative Pool Plastering Company. Thank you to the entire crew and Mike Jr. and Mike Sr! The Bonkoski's Mike and Kari

We hope our review spares other consumers from an expensive disappointment. We checked the BBB, AZ…read moreROC, and reviews. After 5 bids, we chose Creative Pool Plastering (CPP) to resurface our pool. From day one, CPP was careless and lacked respect for our property. They crunched our downspout and damaged the pool deck, without apologizing or repairing. After job completion, March 20, 2025, they started refilling the pool before they left. They left debris in the skimmer, tire tracks on the driveway, and had not removed the sticker on the new drain cover, now under water. We had to call Mike Sr again, to have them return to finish cleaning up the site. Our expensive disappointment with CPP is the color quality and appearance of the new Mini Pebble Finish. During refilling, we noticed a blotchy appearance to the color of the newly refinished surface. Over the next few weeks, areas lacking color became larger and more prominent. April 28 we contacted Mike Sr about this issue. I have a picture, taken on April 29, clearly showing the loss of color on a large area of our pool bottom. Mike Sr did not come to see our pool until May 14. He said he saw the issue right away. He asked to see the recent Today's Pool and Patio Water Analysis that we had been doing weekly, since startup. The test results were within the recommended range. Mike Sr took a picture of these printed test results, said he would talk to his material supplier, Randy, with Universal White Cement company, and he'd get back to us. After 115 days, on September 6, we still had heard nothing and contacted Mike Sr again. Randy finally came to see the pool on September 22. After another 30 days, on October 22, we still had not heard back from Mike Sr. We contacted an attorney who advised us to give Mike Sr one more opportunity to remedy the color loss of our pool finish. We notified Mike Sr that we had spoken with an attorney. He immediately responded. This was the first time during the prolonged period of Mike Sr's inaction and lack of communication, from May14 until October 22, that he immediately responded. Mike Sr's response was that Randy's report claimed the pool chemicals were out of range on September 22. As we previously stated in this review, the documented water analysis shown to Mike Sr on May 14 was within normal range. Within 39 days of CPP's completed work, we saw many areas of inconsistencies in the pool's finish as evidenced in our pictures,. Rather than standing behind CPP's work and materials used, Mike Sr said he would schedule a "Courtesy Inspection" with the ROC. The ROC investigator, Lisa, was scheduled on December 22 and we received her findings on February 3, 2026. Lisa's findings acknowledged there are many areas where the pool finish is lighter in color. At the inspection, we showed Lisa the April 29 photo of the defective color of the pool finish. Lisa's findings stated she couldn't make a determination based on photos she did not take. Lisa told us that our pool chemistry reports would not be of benefit in her determination. The inspection only addresses the quality of workmanship, not the quality and durability of the materials they use. The findings state the ROC standards hold the contractor responsible for an acceptable pool finish for only 30 days from completion. Mike Sr never contacted us after the ROC inspection. We are left with an expensive disappointment. We do not recommend Creative Pool Plastering.

We switched to Aqua Harmony Pools a few months ago, and we are so happy with them! They are polite…read moreand punctual, and our pool has truly never looked better!

I had Aqua Harmony Drain and Acid Wash my pool today (April 10, 2026). We have a PebbleTec finish…read morewith blue and green pebbles. After a few years, the pebble colors tend to fade out due to hard water deposits. After the Acid Wash I could see the pebbles looking colorful and shiny again. Aqua Harmony was great from the initial call to schedule, and workmen were right on time (for draining yesterday) and the acid cleaning today. The technician that did the cleaning today was Zack. He is a very polite individual and consciences about his work. He made sure I was happy with everything before he packed up his equipment. Then I called Joe in the office to inquire about how I am supposed to pay. Joe was very helpful during the initial call to get the work scheduled. And he was very helpful today, and asked me more than a couple of times if I was happy with all of the work. They truly want to do a good job and want to make sure the customers are happy. The next time I need to acid wash, or need any equipment repairs, I won't hesitate to call them for help. I am very happy with their work and with the quality of their employees. And I would gladly recommend them to any family and friends that need any work done on their pool.

I had reached out to Chris late Thursday, he was at my home early Saturday to repair my pool…read moreequipment. He was able to give me his opinion on the issue I was having through text/pictures I sent him beforehand, as well as give me a competitive quote. Other companies I spoke to wouldn't have made it out for at least 4-5 days later, one even wanted $100 more for the same job. He showed up on time, was friendly and knowledgeable. He even helped me with a couple other things too. I'll be in touch with him the next time I need anything repaired or diagnosed on my pool. I would definitely recommend.

Fast Lane is one of the best pool companies you can call. These guys are awesome. Chris came out…read morethe day after Christmas. I was shocked. Hard work and very honest. Don't believe me? Give them a call!

We absolutely love Poolside Phoenix! They are reliable, professional, and consistently do an…read moreoutstanding job maintaining our pool. Before hiring Poolside Phoenix, I had to let another pool service go because I rarely saw evidence that anything was actually being done. I never saw chemicals being added, the pool wasn't being brushed regularly, and communication was lacking. It left me constantly wondering whether the service had even been performed. With Poolside Phoenix, it's a completely different experience. After every visit, they send an email with photos showing they were at the property and documenting the work completed. I can clearly see that chemicals are being added, the pool is being brushed, the skimmer baskets are being emptied, and the equipment is being checked. Their attention to detail and transparency give me complete peace of mind. I never have to guess whether someone showed up or whether the pool is being properly maintained. If you're looking for a dependable, thorough, and trustworthy pool service company, I highly recommend Poolside Phoenix. They have exceeded our expectations, and we couldn't be happier with their service. our pool sparkles!

This is the list of list of services that are supposed to be performed based on the bill provided:…read more*Test Pool Water *Emptied Pump & Skimmer Basket *Filter Pressure Reading on Gauge *Brushed all walls, steps and pool floor, skimmed pool surface. *Complete Service of Pool *Closed Gate upon exit, latched / locked The technician came in, raised one edge of the tarp of the pool, took pictures of the pool and left. The only service performed was closing the gate upon exit. We have complained multiple times that the pool is not being cleaned even though the bills are sent and paid regularly. The lack of integrity is astounding. Even based on their pictures, it is evident no service was performed. This company is unreliable and uses a bait-and-switch approach. The first service is done well and everything after is inconsistent or not done at all. Use at your own risk.