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Elite Pool Pros

5.0 (4 reviews)
Closed 8:00 am - 6:00 pm

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Response quality

Excellent

Services - Elite Pool Pros

Pool chemical testing and balancing

Pool cleaning

Pool draining

5 More Services

Pool inspection

Pool maintenance

Pool remodeling

Pool repair

Pool skimming

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Fowler's Pools - Tile replaceed

Fowler's Pools

(22 reviews)

In late March 2024 we contracted with Fowler's to service our pool, spa and water feature. We…read morechose them because they had a very high rating on Yelp. During the initial months, their service was outstanding. At their recommendation we had them replace multiple components to our system. Their initial performance resulted in me writing a five star review on Yelp. In the past year, their service for us had deteriorated significantly. I contacted management multiple times regarding various issues. I complained when they replaced a very competent service technician with an individual who was marginal at best. After several months, he was replaced by another individual who was only minimally better. During the early months of our contract, Fowler's agreed to clean our water feature filter two times per month at no charge. Recently we noticed a reduction in the flow from the waterfall for our water feature and asked the technician to clean the filter. He replied "I'll do it next week". Several days later the water flow stopped altogether. This resulted in another call to management who subsequently informed me that the two times per month cleaning of the filter had not been done for the past five months. He then told me that they were no longer honoring their previous commitment and would only clean the filter every four months with a cost to us of more than $200. If additional cleanings were needed, we would be charged an additional fee. At that point, I decided to look for other vendors. The two that I interviewed both said that the water feature was full of algae. This was without any prompting by us. I contracted with a new vendor who cleaned the water feature filter and removed the algae. The time to clean the filter was seven minutes. To jeprodize a very lucrative contract for a seven minute task makes me question Fowler's business expertise. In retrospect, after spending over $13,000 with Fowler's in less than two years, I realize that they were not the company for us. I gave them more chances than most and they failed to perform to my expectations. I now know why they have recently received poor Yelp ratings from other individuals. On their website, they failed to include Yelp ratings. I wonder why!!! Richard J.

Very unhappy with Fowler Pools. I paid them thousands of dollars to install pool equipment and it…read morehas broken down a lot in the first few months. What's most upsetting is they don't take responsibility - they blame everything except themselves and their product/install. Usually a company that is proud of their work would make sure the problem is fixed the first time it breaks, but nope, this "brand new product" keeps breaking and they are utterly shameless each time they come out and never say sorry, but just start blaming other things. If they want to fix this, take your product back and give me my money back. Just like your product/install, the trust is not fixable.

HotShot Hardscape and Pools

HotShot Hardscape and Pools

(7 reviews)

When my original pool builder was dragging their feet to get my hardscape scheduled, I decided to…read morenegotiate my way out of that contract and be my own general contractor. I received a stellar recommendation from one of the other subs to call Vinny at HotShot. I was told the work was top-notch, the team was friendly and professional, and that I would not be disappointed. I spoke to Leah first - she was so on the ball. She explained the process and let me know they were scheduling out only a few weeks instead of the months I was told it would take. Within a few days Eric came out to walk the property and help me create an amazing design that looks beautiful and matches our lifestyle and the way we want to use the space. We selected all new materials and within 2 weeks they started my job. It's stunning! Even the pool maintenance guy gushes over it every time I see him. After hardscape, we once again turned to HotShot to complete the interior and assist us with start-up. Vinny and Eric to the rescue to get it done quickly and professionally. We got an azure blue finish with glass beads and abalone and the sparkle is magnificent. The customer service and attention to detail are second to none. The communication was excellent and I always felt like my job was a priority (even though everyone gets this treatment) and that I could and can call on them for anything. We wanted our backyard to look like a resort - and they achieved exactly that! Can't sing their praises enough - one of the best decisions I ever made.

5 stars is not enough for what Vinnie and Leah were able to provide myself and my family with the…read morebackyard transformation. From day 1 I finally felt comfortable with someone tearing up my backyard knowing it was going to be done correctly and in the most timely manner possible. The communication throughout the whole process was unreal!!! We couldn't be happier with every choice we made with the assistance from the pros that are HotShot! And the value we got for the extremely fair price we received was exceptional!

Elite Pool Pros - poolcleaners - Updated May 2026

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