My partner and I entered into a contract with Hotshot Hardscaping on January 12, 2026, with the…read moreexpectation that our project would be completed by the end of April. Permits were finalized at the end of February, and construction began during the first week of March.
At the beginning of the project, communication was excellent. The design team kept us informed of progress, timelines, and any challenges that arose. Unfortunately, as we approached the expected completion date, communication steadily declined. It eventually reached the point where we had to repeatedly email or call to receive status updates. Not to mention we have a jacuzzi spa getting installed & the dealer keeps calling asking when do we expect to coordinate delivery. Unfortunately we are two months behind the expected completion so at this point we have no clue.
Because we have security cameras on our property, we were able to observe the work as it progressed. During the project, I frequently noticed trash left behind by contractors, including energy drink cans, water bottles, and food wrappers. In one instance, I observed a worker throw a can into our fire pit before covering it with gravel and lava rock. This level of carelessness was disappointing and unprofessional.
It also became apparent that Hotshot relies heavily on subcontractors. During the installation of the sprinkler water line, the team was also supposed to account for a future extension for our misting system. Unfortunately, the water supply line for the misting system was never run, causing delays and additional work later. Additionally, the light for the misting fan was not connected. When we brought this to their attention, we discovered there had been no plan to connect it to the designated power switch unless we specifically requested it. It is now the later part of June 2026 and the project has still not concluded, with no update or communication in the last two weeks.
Overall, the project felt disorganized. There rarely appeared to be a project manager onsite coordinating work or ensuring subcontractors understood the next steps. This lack of oversight resulted in missed details, delays, and unnecessary frustration.
What makes this experience particularly surprising is Hotshot Hardscaping's nearly perfect 5-star rating. Based on our experience, either the level of professionalism and project management has declined significantly, or the reviews do not accurately reflect the customer experience. Either way, our experience was the complete opposite of what we expected based on the company's reputation. The contrast is so significant that it's difficult to believe we worked with the same company described in many of the reviews.
While the project is slowly moving forward, the lack of communication, poor job-site cleanliness, missed installation details, and apparent lack of project oversight made the experience far more stressful than it should have been. I hope the company takes these concerns seriously and improves its communication, supervision, and quality control processes for future customers.
