We picked this pool company because Nick was very proffesional at representing the company…read more Proffesionals at work!

The design is lovely. Just what I wanted. Jake W was very informative and easy to reach by…read moretelephone.

The outdoor spa at my house was already installed when I bought the house. There was no…read moredocumentation and it was in very serious need of a good cleaning. Not knowing the brand or what filters it used I drove around to a dozen so-called spa stores. None of them carried supplies for any other models than what they sold. After some online research I found a place that sold parts at wholesale prices for virtually every brand and model spa ever made and (was I in luck) their distribution center was located in Phoenix. Since then I have replaced both the heater and the control unit in addition to a new cover (all relatively expensive parts) and I have bought all of my filters and chemicals from Spaworks. I checked their prices against the famous online retailer that sells "everything" and the prices are within pennies of each other. I like to support places in my community, and I like the fact that I see the same employees every time I visit. I don't have to remember my filter number, I just walk in and they pull up my details and always have the part I need in stock. It's also a plus that the staff is friendly and seem to know every possible thing about spas.

Rip off. We spent thousands of dollars on them doing repairs on our tub. Within weeks the tub had…read moreproblems. The want to charge us another $150 service fee to check what is going on. Rip off.

The owner of this company, Rod, got right back to me within minutes. I was a little panicked…read morebecause my pool wasn't operating properly and I was about to have a large pool party. Despite the fact it was after hours (evening before the party), Rod actually spent 20 minutes with me via FaceTime to diagnose the problem, assist me with repairing a valve and priming a pump. He provided me with specific instructions and he was able to get everything working again all via FaceTime. HE DIDNT CHARGE ME ANYTHING! He was sympathetic to my time critical situation, and he genuinely wanted to be helpful. He would not accept any money despite my insistence. You just don't see this type of authentic integrity anymore. Excellent work ethic, extremely knowledgeable, quick response, and he didn't feel right charging me simply because he wasn't there in person. The FaceTime instruction was extremely educational and his thorough step-by-step guidance was spot on. He was very patient with me. Other companies said it would be $475 just to come out and take a look. This is the only company I will use for all my future pool service needs. Hard to find people like Rod these days. Thank you!!!

Completely left me hanging, told me someone would be out for a repair, no one showed up. Didn't…read moreeven let me know someone would not be coming out and completely ignored text messages when I reached out for updates. Terrible communication, completely unreliable. There are hundreds of pool companies. Don't waste your time with this one.

We purchased a new home at Blackstone Country Club. Tom Tatosian helped us design our backyard…read moreincluding a pool, spa, putting green, and outdoor kitchen. We are thrilled with the finished project. We had ideas and he had ideas and we worked together to create our outdoor space! Thank you, Tom. I would highly recommend Aloha Pools and Tom to anyone who is working on a backyard project,

They say they are professionals and the people they sent to service my pool just got done with…read moretraining two weeks ago. Their neglect caused me to purchase another salt cell at $1.400 bucks. It all could have been avoided if they did their job. I would not and will not recommend this company

Mike is the best. Very patient as I am technology challenged when it comes to operating the spa…read more They also a service to clean and drain my spa every 4 months. Great.

In March of 2024 we bought a used Caldera spa from Desert Hot Tubs in Phoenix. The salesman we…read moreworked with was helpful and answered a lot of questions when we decided on the spa we were getting. I noticed it had eight speakers in it, and I asked the salesman whose name was Chris, whether the spa had Bluetooth and he assured me that it did. We bought the spa with the understanding it had Bluetooth. He gave me warranty paperwork which indicated the sound system was covered for 6 months as a used spa. When we got the spot installed at our house, we discovered that the Bluetooth did not work and Desert hot tubs sent out a succession of service people who told me I just didn't know how to operate it. (I do know how to operate Bluetooth!) and then explained to me that in a later session that they didn't have the parts to fix it and after waiting for over six months to get someone to come out and fix it, I received a call from Tricia, their service manager, who assured me that they were going to honor their commitment to fix the Bluetooth in the spa that I purchased even though more than six months had expired. She admitted their service department had dropped the ball. One week later I received a call from Tricia telling me that they were not going to honor their promise to fix the spa because the contract said Desert Hot Tubs was not obligated to honor verbal promises...only what is stated in the contract. They said this spa was no longer under warranty and that I had not read the fine print in the contract which said that regardless of the salesman's promises the only thing that really counts is the contract. They also told me the salesman is no longer with them...as if that had some bearing on the situation. I've been in business a very long time and any ethical business that I've worked with always honors the promises the salespeople make, particularly in something this straightforward. They initially acted as if they should be responsible for fixing the Bluetooth and then later decided that they weren't going to fix the Bluetooth. I would strongly recommend not ever buying any equipment from Desert Hot Tubs. I would further recommend not trusting anything that any of their sales people tell you. And finally, I would recommend staying away from a business whose ownership responds to customers in this fashion.

We contacted Copper Leaf Pool for an estimate for a new pool. Chris was super quick to respond via…read moreemail. Unfortunately, our budget was too low for their minimum pool build of $75k. One suggestion is to remove the $25-$50K budget option on their website since they cannot build a pool within that range. Thanks.

I recently hired Copper Leaf Pools to build my new pool. From start to…read more finish Chris, and his team did an excellent job. I would highly recommend Copper Leaf pools to anyone looking to have a a new pool built.

We called Cris today to replace our pool light. We got nothing but a rant on how he needs to make…read moremoney and a pool light will cost you over a 1000 dollars and he was going to "help us shop". It was shocking we just wanted our light fixed and don't care how he feels. If he just wants to clean pools then just clean pools Don't rant about "helping" us for anything. We did not ask for anything free Dude all we want is a darn light that works. If you hate your business get out of the market. I will be sure to let people know all you want to do is clean pools not keep them in working order.

From the owner: Independent Certified Pool Service Professional offering top shelf custom service and repairread more

The licensed contractor that we used did a great job. One of the other licensed sub-contractors…read morethat he used was Orion Pools. Orion applied the pebbletec type plaster and inlayed quarter tiles on the steps and loveseat. What makes Orion a great company? Rob from Orion greeted me when he first arrived to give me an overview on what to expect. During the plastering I was able to peek periodically at the progress. At the end of the work, they had forgotten to inlay the tiles into the plaster. Although the plastering had ended around 1:00 pm, Rob stayed to correct the mistake and make special preparations for each of about 17 tiles. That painstaking work kept him here until 9:00 at night. In my opinion, one of the trademarks of a conscientious professional is not only their ability to do the job well but to be able to handle any problems along the way. Everyone is human. We all make mistakes. What separates the amateurs from the professionals is a great finished product like Orion pools provided. Too often you see the local TV news interview homeowners who were ripped off by unlicensed contractors. It better to have a "happy ending" by using a licensed contractor in the first place.

After our third contractor no showing to come provide a quote we were feeling defeated to say the…read moreleast trying to get our pool fixed. Rob was out to see our issues within the week of us calling and provided several thoughts and solutions and was able to start repairs within 2-3 weeks. Transparent, honest, and quality service. Ron and Rob got the job done promptly, we are very happy with how it turned out ! Thank you Orion Pools and Spas !