I needed the sand in my filter replaced and Bryan came out first to evaluate. Extremely knowledgeable and helpful. We scheduled a time to come out with Jen and his work and recommendations were much appreciated. This company is very through, communicative and well priced. I highly recommend them. Thank you for your great service! read more

Very friendly. Good with my dogs. Reliable and does a good job. I just really recommend them.

I had a problem with my pool, water yucky and pump not running right. Called Universal Pool Service and they were very courteous and got me scheduled right away for a visit. Diagnosed a bad O ring in filter. Replaced it, cleaned my filter cartridge, cleaned the pool and I am a happy camper. Their price was very reasonable. I definitely will use Universal Pool Service again, when and if needed. Thanks so much guys. read more

Been using them for several months now. Helpful, Steady, reliable, does a good job for a reasonable price. Very responsive.

6 month follow-up on my pool service: My pool is wonderful and clean! Again, I HIGHLY recommend this company! They took a nasty green pool and made it beautiful (and are keeping it beautiful!). read more

Universal Pool Service - Pool Cleaners Near Me

We were recommended to try Universal Pool Service by a coworker. Responses have always been quick and friendly, our pool is really clean, the prices were competitive for the plans they provide and our tech has been reliable. We thankfully have not needed any major service to our pool yet but would feel comfortable calling them if it came up and I would definitely recommend them to anyone looking into a regular pool maintenance. read more

Bryan came out and did a thorough walk-through before quoting me a reasonable price for weekly service. He was prompt, polite, and professional. Things quickly went downhill from there over the next 6 weeks. Within the first month, the assigned tech left the system in "time out/service" mode, so that the filter did not run for the rest of the day, nor did the pool light come on that night. When I called the office the next morning to request that the tech come back and reset the system properly, Jen in the office argued with me, "You can fix that yourself". I told her that I was paying $125 for monthly SERVICE and that if it was done incorrectly, I did NOT expect to have to fix things myself. She insisted that she could walk me through it--and when I approached the outside control box, I saw that not only had the tech failed to reset the system properly, he also left the door of the control panel wide open on the prior day's visit. I called again a few weeks later when the tech was in and out of here in well under 10 minutes. I NEVER saw him "brush walls and steps" as the invoice states. Jen told me that a trained tech can perform this task in about "ONE MINUTE"--suggesting that I might have missed seeing it. I also asked about the debris that was still on the bottom of the pool from a midnight rainstorm (even though I had thoroughly cleaned the bottom and the surface of the pool myself at 9 p.m. the night before). Jen informed me that "debris removal" is NOT part of their $125 monthly cost for weekly service--debris removal requires signing up for a more expensive level of service. So with basic weekly service ($125/4.33 visits per month) the company is making $28.86 for each 10-minute visit here and I still have to skim debris from the pool on my own--that's more than $173 ($28.86 x 6) per hour for Universal Pool Service. Now, several hours later, I have a new pool service that agreed to handle things for the very same price--including skimming and debris removal. So far, the new company is much better at SERVICE. read more

Needed my calcium water line removed. It was pretty bad. So I called universal pool. They removed it. Very professional service. I would recommend them to any person who needs this done. read more

Universal Pool Service - After - Pool Cleaners Near Me

Great company!!! Fast at repairs and they deliver high quality results! I've had them do repairs on our pool several times and they've been more than reasonable and informative. Big shout-out to Alfred for his consistently exceptional work and service. That guy has always gone above and beyond for us! read more

I've been using Universal Pool for weekly cleaning on my pool and have never had any complaints about them. My pool is always sparkling clean. The technicians are very helpful and knowledgeable. Highly recommend them read more

Do not waste your time or your money. I had to let them go and they were also unkind and left me hanging with a pool I just filled. In my opinion, they are skilled in the wrong art: dodging their obligation and blaming the customer. You get a different person every time, they don't know your pool, and they don't seem to know what they are doing. We refilled the entire pool and they show up and immediately turned it super cloudy, and bam that was immediately my fault. I needed new filters. Okay fine, they never told me I needed them. I moved in a months ago. And they "dread" my pool? What a thoughtless way to communicate with a customer. read more

I had an issue with my pool. Bryan came over and figured out the issue and it was the underground pops throughout the pool where not circulating water properly causing the pool to be dirty. In addition our filter needed to be cleaned out. Bryan did a great job of explaining the issue. Another guy came over with a great attitude and very knowledgeable a couple days later to do the job. Now my pool is fixed total cost was $666.00 for everything. read more

Still waiting for a callback about service. But my pool is now drained, acid washed, tile cleaned and new equipment added. Oh well, swimming. Update to owners reply: I was told the office would call me with cost and options. I never said I was just going to drain the pool anyway. The company that came out next told me it was ok to drain. And it was. No damage. That's all. read more

Switched over to Universal Pool Service after my previous pool cleaner retired. They did a great job with my pool to start with and they made some adjustments to my system and my pool was really clean for the first two months. Since then my pool has had algae, the pool is left in service mode, they haven't skimmed or done any vacuuming even though that was part of the service paid for. Prior to using them, I never had issues with algae. I let them know and they said they would talk to the technician. Still had issues where they would be there for less than 5 minutes and not even skim the pool to the point I would have to brush and skim the pool after the pool tech would come. I pointed it out and they said they did not have another tech in the area so they felt it would be best to cancel my service. read more

excellent service and explained all work done, were able to get my pool back up and running in one day

Reasonably priced pool service with great management. The pool workers do a great job! Thank you! :)

Since I moved down here, I have used Universal Pool Services. I forgot the name of the service guy that came out to work on our pool, but he did a great job. Whenever I call the business, I speak with Jennifer. Jennifer has answered all my pool questions & is a wealth of knowledge about pools. She helped me figure out what cartridges I needed for my pump all over the phone. I will be using their services as long as I can. read more

This guy is super good. He shows up on time, fixed the problem and charged a very fair price. For only the sixth time in my life I'm speechless. I modified my review. Bryan is great but his office manager or whatever she calls herself isn't. I'm a retired nurse and have dealt with women who just don't know how zip it for 18 years. I had a problem with my timer and she decided, without being here before, she was going to take it upon herself to fix it. After about 3 emails I told her to drop it or I was going to modify my Yelp review. Typically, she couldn't let it go, emailed me again so here I am. She allowed herself to be victimized by her own gender politics and they lost a customer. Nice work. read more

These guys are the absolute best in my book! My regular pool service company said I had a bad bottom manifold on my filter they did not think they could find the part but I would probably need a new filter and cartilage clean. I called Universal for a second option and they found the same problem but did find the part in stock at the manufacturer. I told this to my regular pool company in a voice mail but they never called me back. They did send me a quote for over $2000.00 but Universal took care of it for under $500.00. I highly recommend Universal for honesty and great customer service. read more

We went with Universal Pool Service after becoming first time pool owners, and have nothing but great things to say about the business. They have always responded quickly, provided excellent service, and even took the time to help explain how different things worked to these pool novices. Every person we have interacted with has been friendly, helpful and professional. The weekly pool maintenance is excellent, and they have quickly responded when we had additional pool issues. I highly recommend Universal Pool Service to anyone. read more

Did a repair on my leaky pool heater. Leak repaired and at a reasonable price. Will use them in the future.

Had an issue with our pop-up head cleaning system. Decided to call Universal per recommendation of Yelp. The owner called back very promptly and got us scheduled for first thing the next morning. They were very knowledgeable and extremely helpful. I will not go anywhere else in the future! Top notch customer service. And YES, the cleaning system is working very well with just a few adjustments!! read more

Alfred came out this morning to install new seals on our leaking pool pump. He was quick and professional. Appointment was also easy to schedule with the office and I paid after the service was completed with no up front money. I would highly recommend this pool service company! read more

I called them because I was in a pinch, after 3-4 different quotes from different repair companies for a variable speed pump install. The admin staff was super nice, knowledgeable, and the ONLY company that gave me information that matched with industry experts and forums. Their price was super fair, they were really pleasant; NO upsell, NO BS. I cannot emphasize enough how different this was from other companies I've dealt with in this line of work. On the day of the install, they did everything they said they would do, walked me through the automation integration and did a few other repairs at an extremely fair price. They went above and beyond, taking the time and effort to actually wire up the pump to work with my existing automation (which I didn't know was even possible), work was clean and it's rock solid. Thanks again! read more

If your looking for an exceptional pool service this is the one. This family owned business offers many services and whether you need repairs or maintenance the service you will receive is outstanding. Reliable, timely and all their workers are professional and knowledgable and will have your pool sparkling all year round. read more

If you're happy with a less than 3 minute brush down of your pool, and like having your honesty questioned by the owner (Jen), and enjoy being swore at, then Universal Pool Service is for you ! After observing the half baked effort on behalf of Cameron, their pool tech, I called Universal Pool. I was extremely disappointed in their lack of professionalism, making excuses for their employee ("gee he has a lot of customers on his route"), and overall disdain for me and my complaint. I believe in quality work with quality customer service. YOU WILL NOT RECEIVE THAT from the folks at Universal Pools. I have found a much more customer service oriented business elsewhere. read more

I needed a pump fixed for an outdoor water feature on my pool. After reading great reviews on Universal Pool Service I decided to give them a call. Best decision! The problem was discovered immediately and corrected. It turned out that somehow my water line was turned off. If the pump ran with the water off serious consequences could have resulted. Bryan, the technician, removed the handle so it will not happen again. My pool water feature is working and I have piece of mind. THANKS SO MUCH BRYAN.!! read more

We've used Universal for over a year for our weekly pool service needs and twice for repairs including a new filter, and circulation issues that required draining the pool. All services performed exceed our expectations. Universal is fast, professional and extensively experienced. Their reliability has earned our trust and we highly recommend them for all of your swimming pool needs. read more

Thanks you for always being prompted! Our pool always looks great because of your awesome service. We have referred you to our neighbors :) read more

Universal Pool Service - Pool Cleaners Near Me

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After having my pool resurfaced by another company, I was excited to enjoy the remainder of summer with our beautiful new tile and Pebble Sheen. Unfortunately, within a week, I noticed the pop-up cleaning system wasn't working properly and spent a few weekends trying to diagnose & repair the system myself (I consider myself a moderately skilled DIY-er). After I'd run out of ideas, I called Universal Pool Service and spoke with Jen over the phone. I explained everything I'd done thus far, and she & Bryan gave me a few more suggestions to try before they sent someone out to have a look at it. That gave me the impression that I could trust them, because they were actually willing to share some knowledge with me so I could attempt to fix it myself - they didn't go straight for my money. Bryan came out to have a look at the system and determined that my dual pumps, which were about 20 years old, were internally worn and some of the seals in the Jandy valves were likely worn and allowing air into the system. He provided 3 different quotes and gave me plenty of time to mull them over without any pressure to move forward with repairs. I felt the quotes were very reasonable and I ended up having the dual pump system replaced with a single variable speed pump. I appreciated that Bryan took the time to explain the power saving benefits of the new pump and also to point out how quiet it was at the lower speeds - it really adds value to having the repair done. I don't think I've had this level of customer service when dealing with home/pool repairs...ever! The customer service was excellent and Jen was very responsive from start to finish. I wouldn't hesitate to recommend this company to anybody I know. read more

I can't say enough good things about this company and family! They are trustworthy, reliable, knowledgeable, they do great work, and are just awesome. I would definitely recommend!! read more

I contacted Universal this morning after reading reviews on Nextdoor neighbor. They responded back within 15 minutes. Came out 20 minutes later and quickly found where the leak at my Hayward pump was coming from. Returned a couple hours later and fixed it. It is rare today to find someone who is not only honest, friendly, knowledgeable but also quick turnaround time. I definitely will call on them again if needed and would give them more stars if there were more to give :) read more

I could not be happier with the service provided. Scheduling was fast and easy. When Brian got to my house he explained everything very well and took care of my repair fast. He also answered a few other questions I had that were not related to my original issue. I really appreciated that. I have found my new go-to pool guys! read more

We recently signed up with Universal and are having a great experience. Customer service was on point from the get go! Pricing is competitive. The weekly email updates with pics are great and add that extra touch we appreciate. read more

I bought a house that I am remodeling. Not knowing much about pools I was concerned that pool equipment and pump might have problems. Pool suddenly turned green (within 1/2 half day). I called Universal, they came out THE SAME DAY, checked out all equipment and verdict was, nothing wrong with pool pump, just needed back washing and needed chemicals. Pool turned blue within hours! Other companies might have taken advantage of me not knowing the ins and out of pool equipment. I am a REALTOR and I only recommend honest, trustworthy companies - this owner couple is FANTASTIC!!! Thank you, Guys and recommendations for sure ... read more

Bryan is very friendly and professional. He was able to come out quickly to diagnose and come back within a week to fix the problem. An honest family owned business that I would definitely use again! read more

Awesome customer service. Contacted over Yelp responded very quickly. Tech came out and found out they could not service my model referred me to another company and didn't charge me. They also took the time to troubleshoot the issue just to see if they could get my pump back up and working. read more

Great local "mom n pop" business. I've had the privilege of them taking care of my pool and was impressed. They went beyond my expectations. Would recommend them to anyone. read more

Absolute A+ Company. I switched to Universal Pool after my last Pool company kept letting my pool turn green. They're super friendly and knowledgeable. I recommend them 100%!! read more

I had several companies come and provide quotes on an acid wash and bead blast. Universal Pool Service was by far the most professional, timely, and fairly priced. They made the job an easy process...no issues. I highly recommend their services. Thank you Bryan and Jen for making our pool look great again! read more