Maria's attitude. She needs customer service training. I am not surprised to see this location have…read more1 star. Caring for an elder is overwhelming. Juggling all their medical needs can be frustrating and to have the absolute misfortune of talking to Maria can make things so much worse. She started the conversation by stating my mother had been seen at a different location, which I explained was untrue. She continued letting me know that my mom's insurance required she be seen by an audiologist and that they didn't have one, the other location did. I asked her if she was familiar with the other location and if they spoke Spanish, which she said no. After mote painful miscommunication, she explained that her location does not accept mom's insurance. When I told her that she could have begun with that, she rudely said she did and basically it was my problem for not understanding her. Crazy part is that I had no choice but to call the other location she basically shoved me to only to find out they do not have an audiologist! Thankfully, the lady that answered that phone was professional and kind. She did her research, called a location that did have an audiologist and even asked them to call me to make an appointment. Thanks to PATTY at the Kengiston Park location, I can now continue to care for my elderly mother and provide the attention so deserves. Please get Maria proper training for your Santa Ana location.

Bad customer service. I had an appointment at 1pm. I showed up eary and saw a sign that the had…read morelunch from 12-1. So, I waited in my car till 1:10pm. I went back and the door was still locked. I had othef errands to do. I got a call from Maria telling me I had an appointment. I said " I was there, where were you?" She informed me that they keep the door locked for safety reasons. They need to let patients know that and keep an eye out for them. They list my business.

I was hesitant taking my baby here for a hearing test after reading the reviews, but myv experience…read morewas great Receptionist was nice The practitioner was great. She was patient as I had to feed and settle my baby for the testing The office was kid friendly This place doesn't deserve a low rating

I have never had such a poor experience with any other office before. I waited on hold for over 60…read moreminutes without anyone answering. In 2026, there is no excuse for this -- patients should not be forced to listen to hold music endlessly just to book an appointment. Very disappointing and needs serious improvement in patient communication.

I honestly can't say enough good things about this office. I originally found them while bringing…read moremy daughter in for an audiology appointment, and from the very first phone call to the end of the visit, the experience was exceptional. Scheduling the appointment was easy, and every single staff member we interacted with was kind, welcoming, and genuinely helpful. The front office staff made us feel comfortable right away, and the audiologist herself was absolutely amazing! She was patient, knowledgeable, and compassionate. She took the time to explain everything clearly to my 12 year old daughter. It's rare to find a medical office where the care feels this consistent across the board, but this place truly delivers. I'm so grateful we found them and wouldn't hesitate to recommend them to anyone looking for an audiologist who truly cares.

1. Legal patient name is not the same as my name on Yelp as I do not go by my legal name which is…read morewhy I am not coming up with (just a first name) 2. I called and texted, did not get a text back like you said because the business does not use a texting feature. The address is correct. There is a small sign by the door that said "All Ears Audiology 115". I am not going to keep going back and forth. I understand it's frustrating, but it was frustrating for me to experience that as well. I understand if the appointment was accidentally deleted or not made correctly. But lying about it is not cool. I am sure this is a great doctor. But this is my experience.

The AudioNova location in Orange is a little difficult to find, and the shared space office suite…read moresetup isn't particularly inviting, AND there was a bit of a wait but the hearing specialist, Sara Monterrosas, was outstanding and made up for all the above. I brought my 90-year-old dad in, and he was skeptical from the start, repeatedly saying, "I don't know about this place." He was frustrated with his hearing aids and blamed the brand. Sara discovered that his previous provider hadn't set them up correctly and made the adjustments he needed. She was incredibly patient with him, explained everything clearly, and really helped. She also showed me how to use the app and fixed the Bluetooth settings, which made it easier for me to help him going forward. He even said to her "you've changed my mind about these hearing aids" - Phonak should give her a bonus! Thank you, Sara, for your expertise and kindness!

Left multiple messages. No one ever called me back. Even corporate couldn't get ahold of anyone on…read more"teams" or to respond to me from this location. The hearing aids here are about 5 times more than Costco for the same product. Definitely don't deal with this location!!!

Excellent services Clean office…read more Friendly personnel Dr quick and efficient Highly recommend S. Wang

Thank you Dr. Goufman. I saw him today for ear wax removal because it was affecting my hearing. He…read moreexplained what he was going to do, and he successfully cleared my stubborn wax. I am very happy with the process and results, and can hear much better! The office staff was courteous, as well.

I highly recommend Lori Esposito to anyone in need of a high quality, professional and caring…read moreaudiologist. I am so fortunate to have chosen her practice for my hearing aid needs. She was so incredibly patient as I trialed several top brands before making the best choice for me. She truly cares about her customers and won't be happy with any thing less than your total satisfaction. Thank you Lori!!!!

cannot say enough good things about Lori Esposito at Accurate Hearing Aid Center on Beach Boulevard…read morein Huntington Beach. She is caring, compassionate and very talented. I started wearing hearing aids about three years ago. I was told by my original audiologist that I have a very narrow left ear canal with a sharp, tight turn. He fitted me with the smallest dome he had, but when he inserted in my ear, it was just too painful to wear. He put an extra wire on the hearing aid which enabled me to wear it while it rested just outside the ear canal. It wasn't great but was better than nothing. I always worried it would fall out of my ear and I'd lose it. I was told a custom ear mold would solve my problem. Late one Friday afternoon, my audiologist put the mold material in my ear. I don't know if it was left in too long, or because of the shape of my ear canal, but the material hardened in my ear and he couldn't pull it out. Since my ENT's office was closed, I went to the ER, and they were also unable to pull it out. It was so painful when they tried! On Monday, I went to my ENT's office where his PA attempted to remove it. It hurt so much that I was near tears. About a week later, my ENT surgically removed the rock-like material that was about the size of a marble. For two years, I wore the hearing aid resting in my ear held with the wire. I was afraid to try another custom mold. I decided to change audiologists and I met Lori. I asked if she could make a mold that would hold the hearing aid in place but not inside my ear canal. After hearing my story, she seemed a little reluctant to take me on. But she said she really wanted to help me and she thought she could do it. She did it! The custom mold fits perfectly and painlessly. It does not fall out. I can hear so much better. I couldn't be happier. Lori is the best! I highly recommend her!

this clinic is trashhhhhh dont take appoiment we had…read moreappoiment at 4:30 after we came she said your appoiment was in 4:15 she is liying i had note and show to her she said no we driving 45 min for nothing dont go to this clinic custumer service 0

As a young first time mom I feel that this clinic doesn't have their clients best interest at…read moreheart. I was seeing Dr. Ajmal who I felt didn't hear me out. I had my 4 month daughter who had scratched her skin off in numerous spots and when I took her in I was told by the doctor it was normal and I didn't need to see a derm. which I had requested. It took about 2 visits in the same week not including the months appointments where I would bring it up as well, to get the referral and when I finally got seen was told my baby had severe eczema on 80% of her body, that's not a mistake that's straight neglect. Even moving clinics I find myself having to call and get my daughters vaccines faxed to a new location as the clinic did not keep her vaccine card up to date. I'm not sure if it was because I was a young mom or on government insurance but I do feel like we were not taken care of for that reason I would not recommend this clinic. I was struggling for months with the health of my daughter and with all the medications prescribed and nothing getting better there was still nothing being done with sleepless nights making sure my baby didn't keep scratching her wounds that were already covered with blood. It was so detrimental we kept socks on my baby until she was about 8 months even learning to stand with socks on her hands. She was behind in her motor skills due to her hands always being covered and was still told it was normal. ADVOCATE for your babies !!!

I have been going to Dr House for at least 8 years. He is always kind compassionate and…read morethoughtful. Some Dr's wanted to do a surgery which may not improve my hearing, He suggested I try a hearing aid and it has helped improve my life. The team who sized and adjusted my hearing aid helped me whenever I need to. Front office staff are very professional. Highly recommend the team.

I am completely disappointed with the House Ear Clinic. Dr. House performed a mastoidectomy on my…read moreleft ear 3 months ago. I've had a constant staph infection in that ear since the surgery and had to actually ask him to perform a culture test at my last appointment in order to get an appropriate antibiotic to clear it up. He reluctantly took a specimen and was clearly annoyed that I had to tell him to do it. Each and every appointment is extremely rushed and he doesn't like to answer questions about my condition or the course of care. This pissed me off to the point today that I actually walked out of the office and asked my primary ENT Doctor for another referral. Furthermore, his office manager is one of the biggest bitch's I've ever come across in the health care profession. For example, today while I was in the waiting room at their Orange office location I overheard her complaining to another front office employee about a patient in an extremely unprofessional way. I would not recommend this clinic to anyone. 1 Extremely poor patient care and communication. 2 Dr. House should retire as he is either in his late 60's or even in his early 70's. That alone should have been enough for me to seek another ENT surgeon. 3 his front office manager is a complete bitch! Look elsewhere.

I returned to Miracle Ear after trying other hearing aides. Nancy is so knowledgeable and kind and…read moreSophie is very welcoming when you come in. I got new hearing aides and what a difference they have made!

I came to Miracle Ear to get molds of my ears for custom in-ear monitoring headphones. Dr. Nancy…read morewas very patient, kind, and accommodating to ensure the best possible quality to be delivered. The office is tidy, clean, and pleasant to be in

I recently visited the emergency room due to a tailbone issue, and I want to extend my deepest…read moregratitude to everyone who helped me through my surgery. It was truly amazing to see such dedicated professionals at work. Everyone was so patient, kind, and supportive throughout the process. A special shoutout to Rayleene Miranda, who assisted me--she was incredible! Despite being a student, she carried herself with the professionalism, knowledge, and compassion of someone far more experienced. She made me feel comfortable and reassured during a stressful time, and her wonderful personality made all the difference. Thank you all again for the exceptional care and support. You are truly appreciated!

I went to the ER and got the best care... Checking in was easy. Triage was fast. Registration was…read moresmooth and easy. And getting seen by a nurse practitioner was quick. I received the care I needed and the staff was very caring, polite, professional, and kind. They worked very fast and handled me with compassion. There's absolutely nothing bad I could say about my visit. Thank you to the ED for taking care of me when I needed emergency care. I even cried there because I was going through so much physical pain due to a freak accident injury, so they were very kind to me. Made me comfortable since I was scared and I went alone during my visit. I was quite scared and didn't know what was going to happen, but I felt very taken care of. Meds were given immediately, and I was checked up on.