Worst experience I've had with a company! I confirmed my appointment multiple times both via phone…read moreand by email as I was instructed. Thankfully I called the day before my appointment to confirm again because I was told my appointment was never officially scheduled and the time was no longer available! The office also told me they take my insurance but later backtracked and said they don't and that I'd need to talk to my insurance because Sonus didn't understand my referral...I talked to my insurance and they were confused what the issue was! I kept calling Sonus and was on hold and had to get call backs all day and they finally admitted it was their mistake and there was no issue after all! Because of all of this, and my urgent need for a hearing test, I had to drive 2 hours away somewhere else. Sonus Irvine absolutely wasted a full day for me and forced me to drive so far away. Absolutely never trust this office for an appointment! It is mind blowing that they did not know how insurance or referrals work and it took them so long to finally admit everything was in order on my end.

Heartless. Unprofessional. Absolutely unacceptable…read more I never thought I'd have to write a review like this, but what happened today at Sonus Hearing Care in Irvine was beyond upsetting. My 86-year-old father with Alzheimer's and my mother had an appointment with Amy Lopez at 09:30 AM. We were running 8 minutes late -- life happens when you're caring for elderly parents -- but I even called 5 minutes before to let them know we were on our way. When we arrived, instead of compassion or understanding, the receptionist was laughing and chatting on the phone while I waited. Then, after making me wait another 5 minutes, we were told that Amy Lopez would NOT see my mother because we were late. Do you know what it takes to get two elderly people, one with Alzheimer's, ready and transported to a medical appointment? The effort? The stress? And to be turned away over 8 minutes -- after we called ahead -- was cruel. And to make matters worse, the office was filthy. The floors were disgusting, and the testing room where my mom was supposed to be seen was unsanitary and uncomfortable. As someone who works in healthcare, I was horrified. Compassion and dignity are the foundation of patient care -- and this place has neither. If you care about your loved ones, do NOT bring them here. Especially not to Amy Lopez. Patients deserve better. Elderly patients deserve much better.

Long story short, I came in for a glass splinter that I couldn't get out myself after trying for…read moreover an hour. My partner and I waited for the doctor and when he came in he was rude and dismissive, said "I doubt it" when I said I was wearing shoes when it happened, which was true. Zero bedside manner with an empty waiting room. He got it out after telling me they "might not have the tools for that here." It had happened just a few hours before, it wasn't a case for the ER. The best part is that it was fast because it was relatively empty, besides that it would have been worth driving to a further urgent care.

DR CRAIG IS THE BEST!! I have been here for about three…read moremaybe four years in the event that my husband have sick and of course something that didn't require hospitalization visits - and now we moved further away than Orange AND I STILL MAKE THIS DRIVE HERE!!! The attention and staff the place is well kept! I one hundred percent recommend this place!

Went for a work physical and the staff was very helpful. I live an hour away so Mario the MA was…read morenice enough to help me knock everything out in one day to save me a trip.

Had to go to Edinger Urgent Care for a screening. A bit out of the way, near the 55 freeway, but…read morethat's usually pretty packed regardless of time of day, so I just took surface streets to get here. Parking is conveniently upfront - and depending on when you go - you can usually park right next to the entrance. Check-in was easy. Wait time was about 20 minutes despite no one seemingly in front of me. Waiting room is spacious. The visit was brief and efficient. First thing I noticed was how no one was wearing a name tag. I had no clue the name of the gal that was helping me. I imagine it's reflective of the other less-than-stellar reviews, or their perspective on the patient population they serve. Kudos to the MA (medical assistant) that was helping me though. When she realized I'd be a more challenging "stick" to find a vein on, she deferred me to her colleague who was able to draw blood on his first poke. Neighborhood is a bit sketchy - but you should be fine during the daytime.

They are the kindest and best place to get a loan. They made me feel comfortable and have…read morereasonable loan rates.

I was feeling a little down. I had really bad migraines for weeks. I looked up this place and…read moredecided to try it out. It was a really easy process. I had a consultation told them what was going on. They started the IV with the medicine for my migraine and I lost feeling a lot better I would definitely recommend.

How cute is this image! What a lovely way to be welcomed. The staff was super great addressing…read moremedical trauma I've experienced with providence. They took their time to listen to my concerns and make sure I felt heard.

I'm scared to death when it comes to seeing a doctor. I hardly ever go when I get sick. I lost my…read morevoice, and decided I should probably see a doctor. MemorialCare was on my insurance so I picked the Tustin location because it's close to my home, and I also work in Tustin. When I arrived Priscilla took my vitals, and brought me to the exam room where she asked questions for my profile. The sheet on the table said Welcome Frank. I was pleased that my doctor was Dr. Dadsetan. Both Priscilla and Dr. Dadsetan are wonderful. They really made me feel comfortable. Both really care about their patients. They take their time with you and ask if you have any questions. I'll be happy going to the doctor now.

Excellent staff and service after the sale . I highly recommend them to check your hearing and…read moreprovide you with any needed hearing support

Excellent service starting from the front desk and all the way through the process…read more I was seen by Dr. Abolhosseini, who was friendly, professional and very knowledgeable. He explained everything perfectly and answered all my questions. I was impressed and pleased by the fact, that they did try to sell "the top of the line," but very expensive product, unlike another place I've visited before... Hear USA is a large company and I don't know much about the rest of their locations, but the one on 12791 Newport Ave. in Tustin CA is very good!