Maria's attitude. She needs customer service training. I am not surprised to see this location have…read more1 star. Caring for an elder is overwhelming. Juggling all their medical needs can be frustrating and to have the absolute misfortune of talking to Maria can make things so much worse. She started the conversation by stating my mother had been seen at a different location, which I explained was untrue. She continued letting me know that my mom's insurance required she be seen by an audiologist and that they didn't have one, the other location did. I asked her if she was familiar with the other location and if they spoke Spanish, which she said no. After mote painful miscommunication, she explained that her location does not accept mom's insurance. When I told her that she could have begun with that, she rudely said she did and basically it was my problem for not understanding her. Crazy part is that I had no choice but to call the other location she basically shoved me to only to find out they do not have an audiologist! Thankfully, the lady that answered that phone was professional and kind. She did her research, called a location that did have an audiologist and even asked them to call me to make an appointment. Thanks to PATTY at the Kengiston Park location, I can now continue to care for my elderly mother and provide the attention so deserves. Please get Maria proper training for your Santa Ana location.

Bad customer service. I had an appointment at 1pm. I showed up eary and saw a sign that the had…read morelunch from 12-1. So, I waited in my car till 1:10pm. I went back and the door was still locked. I had othef errands to do. I got a call from Maria telling me I had an appointment. I said " I was there, where were you?" She informed me that they keep the door locked for safety reasons. They need to let patients know that and keep an eye out for them. They list my business.

I was hesitant taking my baby here for a hearing test after reading the reviews, but myv experience…read morewas great Receptionist was nice The practitioner was great. She was patient as I had to feed and settle my baby for the testing The office was kid friendly This place doesn't deserve a low rating

I was just on the phone with Greg (Receptionist/Scheduler) and how freaking rude! I get it my line…read moreis being cut off and it's not like anyone's fault and I was having a hard time hearing the conversation but this guy wouldn't even care. Of course I have to keep asking for him to repeat what he just said because I can't hear him properly but he sounded like he doesn't wanna entertain any calls! So you know Greg, or whoever is handling this receptionist guy... I work as a health care and people approach some type of services because they have NEEDS for their family and I didn't feel like we're already welcome! If you do have a family member that needs some type of services, hopefully they'll treat them right and with respect! If I could give zero starts trust me I would

Hearing Amy Cartwright will go out of her way to sit with…read morehearing challenged patients. Kind, Professional And gets the job done Amazing human being. My dad is not her patient and she insisted to take care of our issue with his hearing.

Not only did I get help with the nicest doctor but I learned ALOT as a new customer. I was…read morepreviously going to a different hearing place for the longest time and never truly been satisfied but pretty much sucked it up knowing it couldn't get any better. Little did I know I've been missing out a lot! Because of this place I can hear ALOT better. I was lost of words the moment this doctor showed me a way to hear better. (The right way) I'm forever grateful for this time place. Coming here was like an early Christmas present to myself. I'm definitely coming here for now on! Thank you guys for making me cry (happy tears) #ForeverGrateful

Lori was very helpful with my mother Hearing. Very patient with my mom who's 87 years old…read more everything fit her right and was good for the last few years. We noticed a little bit of loss in Hearing. We went back to Lori and she helped us clean and reprogrammed updated version. I have also referred several people to her, and every one of them is happy. She is a very kind and good person to work with and just want to say 'Thank you Lori'.

I highly recommend this place ! Lori is very knowledgeable and professional. She really knows…read moreeverything about hearing and is very patient ! You will make this your go-to place for all things involving hearing, testing, and hearing aids !

I have been going to Dr House for at least 8 years. He is always kind compassionate and…read morethoughtful. Some Dr's wanted to do a surgery which may not improve my hearing, He suggested I try a hearing aid and it has helped improve my life. The team who sized and adjusted my hearing aid helped me whenever I need to. Front office staff are very professional. Highly recommend the team.

I am completely disappointed with the House Ear Clinic. Dr. House performed a mastoidectomy on my…read moreleft ear 3 months ago. I've had a constant staph infection in that ear since the surgery and had to actually ask him to perform a culture test at my last appointment in order to get an appropriate antibiotic to clear it up. He reluctantly took a specimen and was clearly annoyed that I had to tell him to do it. Each and every appointment is extremely rushed and he doesn't like to answer questions about my condition or the course of care. This pissed me off to the point today that I actually walked out of the office and asked my primary ENT Doctor for another referral. Furthermore, his office manager is one of the biggest bitch's I've ever come across in the health care profession. For example, today while I was in the waiting room at their Orange office location I overheard her complaining to another front office employee about a patient in an extremely unprofessional way. I would not recommend this clinic to anyone. 1 Extremely poor patient care and communication. 2 Dr. House should retire as he is either in his late 60's or even in his early 70's. That alone should have been enough for me to seek another ENT surgeon. 3 his front office manager is a complete bitch! Look elsewhere.

I came to Miracle Ear to get molds of my ears for custom in-ear monitoring headphones. Dr. Nancy…read morewas very patient, kind, and accommodating to ensure the best possible quality to be delivered. The office is tidy, clean, and pleasant to be in

Went in for a free hearing test…read more Doctors and Staff were really friendly. Very informational and educational. They explained everything that was related to you ear structure and hearing. Walked through how the hearing test would be done. Hearing test was thorough. Results were right away. No high pressure sales. My hearing was better than I expected it to be. Highly recommended.