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    AudioNova

    1.0 (1 review)
    Closed Closed
    Updated 2 months ago

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    1 year ago

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    HearUSA

    HearUSA

    1.0
    (2 reviews)
    1.9 mi

    Maria's attitude. She needs customer service training. I am not surprised to see this location have…read more1 star. Caring for an elder is overwhelming. Juggling all their medical needs can be frustrating and to have the absolute misfortune of talking to Maria can make things so much worse. She started the conversation by stating my mother had been seen at a different location, which I explained was untrue. She continued letting me know that my mom's insurance required she be seen by an audiologist and that they didn't have one, the other location did. I asked her if she was familiar with the other location and if they spoke Spanish, which she said no. After mote painful miscommunication, she explained that her location does not accept mom's insurance. When I told her that she could have begun with that, she rudely said she did and basically it was my problem for not understanding her. Crazy part is that I had no choice but to call the other location she basically shoved me to only to find out they do not have an audiologist! Thankfully, the lady that answered that phone was professional and kind. She did her research, called a location that did have an audiologist and even asked them to call me to make an appointment. Thanks to PATTY at the Kengiston Park location, I can now continue to care for my elderly mother and provide the attention so deserves. Please get Maria proper training for your Santa Ana location.

    Bad customer service. I had an appointment at 1pm. I showed up eary and saw a sign that the had…read morelunch from 12-1. So, I waited in my car till 1:10pm. I went back and the door was still locked. I had othef errands to do. I got a call from Maria telling me I had an appointment. I said " I was there, where were you?" She informed me that they keep the door locked for safety reasons. They need to let patients know that and keep an eye out for them. They list my business.

    Accurate Hearing Aid Center

    Accurate Hearing Aid Center

    5.0
    (17 reviews)
    1.6 mi

    cannot say enough good things about Lori Esposito at Accurate Hearing Aid Center on Beach Boulevard…read morein Huntington Beach. She is caring, compassionate and very talented. I started wearing hearing aids about three years ago. I was told by my original audiologist that I have a very narrow left ear canal with a sharp, tight turn. He fitted me with the smallest dome he had, but when he inserted in my ear, it was just too painful to wear. He put an extra wire on the hearing aid which enabled me to wear it while it rested just outside the ear canal. It wasn't great but was better than nothing. I always worried it would fall out of my ear and I'd lose it. I was told a custom ear mold would solve my problem. Late one Friday afternoon, my audiologist put the mold material in my ear. I don't know if it was left in too long, or because of the shape of my ear canal, but the material hardened in my ear and he couldn't pull it out. Since my ENT's office was closed, I went to the ER, and they were also unable to pull it out. It was so painful when they tried! On Monday, I went to my ENT's office where his PA attempted to remove it. It hurt so much that I was near tears. About a week later, my ENT surgically removed the rock-like material that was about the size of a marble. For two years, I wore the hearing aid resting in my ear held with the wire. I was afraid to try another custom mold. I decided to change audiologists and I met Lori. I asked if she could make a mold that would hold the hearing aid in place but not inside my ear canal. After hearing my story, she seemed a little reluctant to take me on. But she said she really wanted to help me and she thought she could do it. She did it! The custom mold fits perfectly and painlessly. It does not fall out. I can hear so much better. I couldn't be happier. Lori is the best! I highly recommend her!

    Lori was very helpful with my mother Hearing. Very patient with my mom who's 87 years old…read more everything fit her right and was good for the last few years. We noticed a little bit of loss in Hearing. We went back to Lori and she helped us clean and reprogrammed updated version. I have also referred several people to her, and every one of them is happy. She is a very kind and good person to work with and just want to say 'Thank you Lori'.

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    Lori helping a new client select the best hearing aid for her.
    Lori helping a new client select the best hearing aid for her.
    We work with the world's leading manufacturers to find the best solution for your hearing needs  - not just one brand.
    We work with the world's leading manufacturers to find the best solution for your hearing needs - not just one brand.
    Accurate Hearing Aid Center

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    The House Institute Hearing Aid Centers

    The House Institute Hearing Aid Centers

    3.9
    (8 reviews)
    0.4 mi

    I have been going to Dr House for at least 8 years. He is always kind compassionate and…read morethoughtful. Some Dr's wanted to do a surgery which may not improve my hearing, He suggested I try a hearing aid and it has helped improve my life. The team who sized and adjusted my hearing aid helped me whenever I need to. Front office staff are very professional. Highly recommend the team.

    I am completely disappointed with the House Ear Clinic. Dr. House performed a mastoidectomy on my…read moreleft ear 3 months ago. I've had a constant staph infection in that ear since the surgery and had to actually ask him to perform a culture test at my last appointment in order to get an appropriate antibiotic to clear it up. He reluctantly took a specimen and was clearly annoyed that I had to tell him to do it. Each and every appointment is extremely rushed and he doesn't like to answer questions about my condition or the course of care. This pissed me off to the point today that I actually walked out of the office and asked my primary ENT Doctor for another referral. Furthermore, his office manager is one of the biggest bitch's I've ever come across in the health care profession. For example, today while I was in the waiting room at their Orange office location I overheard her complaining to another front office employee about a patient in an extremely unprofessional way. I would not recommend this clinic to anyone. 1 Extremely poor patient care and communication. 2 Dr. House should retire as he is either in his late 60's or even in his early 70's. That alone should have been enough for me to seek another ENT surgeon. 3 his front office manager is a complete bitch! Look elsewhere.

    AudioNova - hearingaidproviders - Updated August 2026

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