Excellent staff and service after the sale . I highly recommend them to check your hearing and…read moreprovide you with any needed hearing support

Excellent service starting from the front desk and all the way through the process…read more I was seen by Dr. Abolhosseini, who was friendly, professional and very knowledgeable. He explained everything perfectly and answered all my questions. I was impressed and pleased by the fact, that they did try to sell "the top of the line," but very expensive product, unlike another place I've visited before... Hear USA is a large company and I don't know much about the rest of their locations, but the one on 12791 Newport Ave. in Tustin CA is very good!

Excellent Traditional Care! Not a "factory" that's based on volume for profit…read more Highly Recommend!

Dr. Hoskins still rocks. So kind and professional. She helped me troubleshoot my device over the…read morephone and it now works great again.

Everyone's doctor visit experience is their own, that I know…read moreBut, I would definitely recommend you to Dr. Oh He is non-judgmental, calm, and always extends a listening ear He will answer questions, lessen any fear He will not leave you without an honest check and something to try He will do a follow-up if warranted, care he will not deny Insurance in general, that's a topic for another day Let's skip, I'd say Welp, in Dr. Oh I trust Decided a short review was a must Whatever you're struggling with, I hope you know you're not alone And I pray that you feel loved, helped, and known xo - Op

I don't think this place is even open now. At least, the Tustin office. Called so many times with…read moreno answer. Tried 2 different numbers. Going to find another doctor (closer one).

We received exceptional care from Francisco. The quality of the diagnostics and hearing aid…read moreproducts are excellent. Plan ahead to make an appointment. We went to the Costco in The District in Tustin. The price is reasonable and the service is great! Highly recommend for anyone getting their hearing checked and purchasing hearing aids.

Rude snippy employees. I had the hearing test done, then decided to come back and try the two…read morehearing aids that I liked before making final decision. They will only let you walk around the store and all you can hear are shopping carts, so I went back to try the other one and they informed me that it had been three days over the six months since the hearing test and I would have to do the lengthy hearing test all over again, "That's the protocol", she chirped. So why wasn't I informed that the entire hearing test had to be redone when I called and made the appointment, or they could have suggested an earlier date that fell within their protocol, since it was just a matter of a few days? I was ready to buy but now I'll go somewhere else. Idiots.

Lori was very helpful with my mother Hearing. Very patient with my mom who's 87 years old…read more everything fit her right and was good for the last few years. We noticed a little bit of loss in Hearing. We went back to Lori and she helped us clean and reprogrammed updated version. I have also referred several people to her, and every one of them is happy. She is a very kind and good person to work with and just want to say 'Thank you Lori'.

I highly recommend this place ! Lori is very knowledgeable and professional. She really knows…read moreeverything about hearing and is very patient ! You will make this your go-to place for all things involving hearing, testing, and hearing aids !

I was A little nervous at first, receptionist made me feel very calm, and took my information, I…read morefilled out my papers. The test was quick and I was sitting in front of the Dr. in no time at all. My wife thinks I'm going deaf, but my doctor told me that I'm above average for my age and then I'm doing quite well. My diagnosis was I'm more distracted than I am deaf :-). It was a very pleasant experience. M

Heartless. Unprofessional. Absolutely unacceptable…read more I never thought I'd have to write a review like this, but what happened today at Sonus Hearing Care in Irvine was beyond upsetting. My 86-year-old father with Alzheimer's and my mother had an appointment with Amy Lopez at 09:30 AM. We were running 8 minutes late -- life happens when you're caring for elderly parents -- but I even called 5 minutes before to let them know we were on our way. When we arrived, instead of compassion or understanding, the receptionist was laughing and chatting on the phone while I waited. Then, after making me wait another 5 minutes, we were told that Amy Lopez would NOT see my mother because we were late. Do you know what it takes to get two elderly people, one with Alzheimer's, ready and transported to a medical appointment? The effort? The stress? And to be turned away over 8 minutes -- after we called ahead -- was cruel. And to make matters worse, the office was filthy. The floors were disgusting, and the testing room where my mom was supposed to be seen was unsanitary and uncomfortable. As someone who works in healthcare, I was horrified. Compassion and dignity are the foundation of patient care -- and this place has neither. If you care about your loved ones, do NOT bring them here. Especially not to Amy Lopez. Patients deserve better. Elderly patients deserve much better.

My profession is closely related to audiology, I am a business owner, and I am also a 20 year user…read moreof hearing aids. The summary of my experience with Dr. Hoffman is that she is 200% more diligent, effective, and communicative as my previous four assessments. I love my new aids, and continue to tweak them for maximum comfort and support. There is a certificate on the wall behind her that is awarded to a small portion of audiologists by the professional association of audiologists for outstanding knowledge and contributions to the field. Her individual attention and support would have informed me of this even without the certificate, but it's nice to know my opinion is shared!

Dr. Chris Hoffmann comes through again. A recent hearing test showed that my hearing had…read moredeteriorated and it was time to upgrade to a new pair of hearing aids. The recent innovations with the amazing fast computer chips and AI have transformed the newest generation of hearing aids and Chris suggested the top tier Oticon Intent 1 hearing aid as the finest hearing aid for my needs. Dr. Hoffmann used the personalized protocol to make fine tune adjustments that really bring all the benefits into focus. When it comes to hearing aids, little details are very important. I'm a returning customer & I always recommend Chris because she is passionate about achieving outstanding results for those with hearing difficulties. She concentrates on all the many critical details in order to get excellent results for her patients.

I went into this business, not knowing what to expect. Sitting in hobby I find that the person…read moreworked in there. Her name was Nicole. Very customer oriented, especially with the older customers. Unbelievable how patient she was. During my testing process I find her to be extremely professional and honest. That is exactly what I was looking for. This is a location. I would highly recommend. Thank you, Nicole for the fantastic experience.

7 STARS! Superlative customer care by office manager Peter! Andrew's extraordinary & endeavoring…read moredetermination to provide care by far unparalleled. They raise the standards & are true examples to be followed for hearing aid device specialist centers. These are brilliant gentlemen who honestly deserve much more thanks than I could find the words to express. If you or your loved is in need of hearing aids there is no better place to go. It's obvious that Hearing USA is a company superbly represented by their staff here. I can say this, anyone who wants to be sure before deciding if you or loved one will choose HearingUSA ...I have been going here for time now from regular adjustments hearing aids cleaning servicing. Every time I've stepped in those doors. Peter always has a warm welcome & treats me like family. And it's not just me he is sincere a professional genuine I see he is this way with everyone and every single time when I'm there early waiting for my appointment. Truely whatever and however these young men can do go out of way, above and beyond without me ever once asking Peter and Andrew has done so. Choose Hearing USA if you expect nothing less

I have been going to Dr House for at least 8 years. He is always kind compassionate and…read morethoughtful. Some Dr's wanted to do a surgery which may not improve my hearing, He suggested I try a hearing aid and it has helped improve my life. The team who sized and adjusted my hearing aid helped me whenever I need to. Front office staff are very professional. Highly recommend the team.

I am completely disappointed with the House Ear Clinic. Dr. House performed a mastoidectomy on my…read moreleft ear 3 months ago. I've had a constant staph infection in that ear since the surgery and had to actually ask him to perform a culture test at my last appointment in order to get an appropriate antibiotic to clear it up. He reluctantly took a specimen and was clearly annoyed that I had to tell him to do it. Each and every appointment is extremely rushed and he doesn't like to answer questions about my condition or the course of care. This pissed me off to the point today that I actually walked out of the office and asked my primary ENT Doctor for another referral. Furthermore, his office manager is one of the biggest bitch's I've ever come across in the health care profession. For example, today while I was in the waiting room at their Orange office location I overheard her complaining to another front office employee about a patient in an extremely unprofessional way. I would not recommend this clinic to anyone. 1 Extremely poor patient care and communication. 2 Dr. House should retire as he is either in his late 60's or even in his early 70's. That alone should have been enough for me to seek another ENT surgeon. 3 his front office manager is a complete bitch! Look elsewhere.

I got a referral for John Coleman. I called to schedule an appointment after I received the…read morereferral paperwork with my Authorization #. They do not pickup, they call you back several hours later. When Giulianna called me back, she did not want my Authorization # but instead wanted all the other information. After about 15 questions, she told me that my Authorization was not in their system and I would have to wait a couple of days and call back. I indicated I had the Authorization in my hand and if she couldn't access it, would she call me back. Giulianna said NO. I waited a week and called back. The same routine, they had to call me back several hours later, when it was convenient for Giulianna. We went through the same 15 questions, even thought I had the Authorization #, at which time Giulianna said the Authorization was still not in their system and that I would have to call back again. I asked to speak with a Supervisor, Giulianna indicated she was in charge. This is no way to run a business, I filed a complaint with Optum and requested another provider. I do not recommend.

Dr. Niavarany is a wonderful audiologist and I highly recommend her. She is kind, personable and…read moreknowledgeable. I appreciated how much time she spent with me not only choosing the right hearing aids for me but also in programming the hearing aids. She used Real Ear Measurement (REM) to properly verify my prescription and we had a couple of follow up appointments to tweak the fine tuning. In addition, the receptionists/schedulers are very polite and efficient.