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    HearUSA

    4.5 (8 reviews)
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    Crystal Clear Hearing Center

    Crystal Clear Hearing Center

    4.7
    (29 reviews)
    7.4 mi
    Family-owned & operated
    27 years in business

    My husband and I are very satisfied with our experience at Crystal Clear Hearing. Keith is very…read moreknowledgeable and takes ample time to explain and demonstrate the use of the hearing aids. He and his wife are courteous and very responsive, and we had no communication problems. The hearing aids are working well and providing the small amount of correction I needed in everyday conversations and crowded environments. We are able to highly recommend these providers.

    I rarely leave reviews, but this experience was so mishandled that I feel obligated to warn others…read more If I could leave a zero star review I would. My father purchased hearing aids under a trial period that ended on December 28. Multiple attempts were made before the trial period ended to return the hearing aids, yet the office refused to accept them and hid behind technicalities, poor communication, and silence. On December 9, during an in-office appointment, my father clearly stated that he wanted to return the hearing aids because he was unhappy. Rather than explaining the return deadline or process, Keith told him there were still "adjustments" to try. He did not clearly state that the hearing aids had to be physically returned before the end of the trial period. On December 26, an email was sent requesting to return the hearing aids. Another email followed on December 27 from my father initiating the return. The office was closed on December 28 for the holidays, yet no guidance was provided about how returns would be handled during that closure. Keith did not respond until December 30, stating the trial period had ended and the hearing aids could not be returned. To make matters worse, follow-up emails and phone calls went unanswered. When we followed up again in January, the response cited HIPAA--despite the fact that I personally attended the first appointment, completed the paperwork, and was listed as a point of contact. At a second appointment, we even asked if additional authorization paperwork was needed to assist with communication and were explicitly told that was not needed and note would be added to my father's chart. Keith has discretion to extend the trial period. Knowing my father was unhappy, knowing the next appointment wasn't until March, and knowing the office would be closed at the very end of the trial period, he chose not to extend it--or even clearly explain the deadline. Instead, it feels like time was allowed to quietly run out. This was not a misunderstanding. It was a failure of transparency, communication, and basic ethics. The experience left us feeling dismissed, ignored, and taken advantage of--especially troubling when dealing with an elderly patient making a significant financial and medical decision. Extremely disappointing and not a practice I would recommend to families who expect honesty and clear guidance.

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    Lobby
    Hearing Aid Lab
    Hearing Aid Lab
    Keith's Office

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    Keith's Office
    Accurate Hearing Aid Center

    Accurate Hearing Aid Center

    5.0
    (17 reviews)
    3.7 mi

    cannot say enough good things about Lori Esposito at Accurate Hearing Aid Center on Beach Boulevard…read morein Huntington Beach. She is caring, compassionate and very talented. I started wearing hearing aids about three years ago. I was told by my original audiologist that I have a very narrow left ear canal with a sharp, tight turn. He fitted me with the smallest dome he had, but when he inserted in my ear, it was just too painful to wear. He put an extra wire on the hearing aid which enabled me to wear it while it rested just outside the ear canal. It wasn't great but was better than nothing. I always worried it would fall out of my ear and I'd lose it. I was told a custom ear mold would solve my problem. Late one Friday afternoon, my audiologist put the mold material in my ear. I don't know if it was left in too long, or because of the shape of my ear canal, but the material hardened in my ear and he couldn't pull it out. Since my ENT's office was closed, I went to the ER, and they were also unable to pull it out. It was so painful when they tried! On Monday, I went to my ENT's office where his PA attempted to remove it. It hurt so much that I was near tears. About a week later, my ENT surgically removed the rock-like material that was about the size of a marble. For two years, I wore the hearing aid resting in my ear held with the wire. I was afraid to try another custom mold. I decided to change audiologists and I met Lori. I asked if she could make a mold that would hold the hearing aid in place but not inside my ear canal. After hearing my story, she seemed a little reluctant to take me on. But she said she really wanted to help me and she thought she could do it. She did it! The custom mold fits perfectly and painlessly. It does not fall out. I can hear so much better. I couldn't be happier. Lori is the best! I highly recommend her!

    Lori was very helpful with my mother Hearing. Very patient with my mom who's 87 years old…read more everything fit her right and was good for the last few years. We noticed a little bit of loss in Hearing. We went back to Lori and she helped us clean and reprogrammed updated version. I have also referred several people to her, and every one of them is happy. She is a very kind and good person to work with and just want to say 'Thank you Lori'.

    Photos
    Lori helping a new client select the best hearing aid for her.
    Lori helping a new client select the best hearing aid for her.
    We work with the world's leading manufacturers to find the best solution for your hearing needs  - not just one brand.
    We work with the world's leading manufacturers to find the best solution for your hearing needs - not just one brand.
    Accurate Hearing Aid Center

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    HearUSA - hearingaidproviders - Updated August 2026

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