My husband and I are very satisfied with our experience at Crystal Clear Hearing. Keith is very…read moreknowledgeable and takes ample time to explain and demonstrate the use of the hearing aids. He and his wife are courteous and very responsive, and we had no communication problems. The hearing aids are working well and providing the small amount of correction I needed in everyday conversations and crowded environments. We are able to highly recommend these providers.

I rarely leave reviews, but this experience was so mishandled that I feel obligated to warn others…read more If I could leave a zero star review I would. My father purchased hearing aids under a trial period that ended on December 28. Multiple attempts were made before the trial period ended to return the hearing aids, yet the office refused to accept them and hid behind technicalities, poor communication, and silence. On December 9, during an in-office appointment, my father clearly stated that he wanted to return the hearing aids because he was unhappy. Rather than explaining the return deadline or process, Keith told him there were still "adjustments" to try. He did not clearly state that the hearing aids had to be physically returned before the end of the trial period. On December 26, an email was sent requesting to return the hearing aids. Another email followed on December 27 from my father initiating the return. The office was closed on December 28 for the holidays, yet no guidance was provided about how returns would be handled during that closure. Keith did not respond until December 30, stating the trial period had ended and the hearing aids could not be returned. To make matters worse, follow-up emails and phone calls went unanswered. When we followed up again in January, the response cited HIPAA--despite the fact that I personally attended the first appointment, completed the paperwork, and was listed as a point of contact. At a second appointment, we even asked if additional authorization paperwork was needed to assist with communication and were explicitly told that was not needed and note would be added to my father's chart. Keith has discretion to extend the trial period. Knowing my father was unhappy, knowing the next appointment wasn't until March, and knowing the office would be closed at the very end of the trial period, he chose not to extend it--or even clearly explain the deadline. Instead, it feels like time was allowed to quietly run out. This was not a misunderstanding. It was a failure of transparency, communication, and basic ethics. The experience left us feeling dismissed, ignored, and taken advantage of--especially troubling when dealing with an elderly patient making a significant financial and medical decision. Extremely disappointing and not a practice I would recommend to families who expect honesty and clear guidance.

My experience was great at Fullerton Hearing Center. Honestly, Kelly at front desk was the kindest…read moreand nicest person ever! She answered my calls with care and followed through with any concerns or questions. She was always pleasant & welcoming. Unfortunately, I decided not to keep the hearing aid. However, I must say that I was appreciative of the fact that the return was within the grace period and no problem getting a refund. I will miss Kelly, though.

I took my mom here because she was having trouble with her hearing aides that she did not get from…read morethis center. We would definitely recommend this place to anyone. They are knowledgeable, efficient, and have great customer service. We've been here about 3 times and it's been great.

They need to give some classes on how to treat patients and be polite to the receptionist.read more

Nice place kind caring staff, Lisa lipe the audiologist took care of my requests and checked both…read moremy ears. Thanks to her results will get mailed to me

Dr. Kun & her team is professional, friendly & passionate about what they do. They are in network…read morewith many insurance providers. Disclaimer - I do know Dr. Kun personally however I am picky about my healthcare providers & have paid for my service. Recently I woke up with sudden hearing loss in one ear & I was so confused as it has never happened before. After some light research, I reached out to Dr. Kun as I knew she is an audiologist, I learned one should definitely get it checked within 72 hours or the risk is permanent hearing damage / loss. Dr. Kun was able to see me same day (thankfully) due to the urgency and performed a hearing test and confirmed my diagnosis of sudden hearing loss in that ear, and also checked it wasn't being blocked by maybe wax or something else. She referred me to another hearing doctor to get prescribed medication + a second opinion, which I did, and she prepared and provided a report for the doctor. Thankfully my hearing did back to normal & she followed up and confirmed with a follow up hearing test. I'm thankful for the quality of care & professionalism, and thankfully they do take my insurance so I had a small copay only. If you have any hearing concerns, I highly recommend Kun hearing!

My experience here was good. I needed to get molds of my ears made and Kun Hearing was recommended…read moreto me. I needed the molds to make custom fitted ear protection and I found out that not all audiologists are willing do produce molds for this. William helped me set up an appointment a few weeks ahead and all communication was prompt. Dr Kun was thorough and easy to communicate with. The molds turned out well and I recommend visiting if you have any hearing related concerns. PARKING Large shared, outdoor parking lot (free)

I went into this business, not knowing what to expect. Sitting in hobby I find that the person…read moreworked in there. Her name was Nicole. Very customer oriented, especially with the older customers. Unbelievable how patient she was. During my testing process I find her to be extremely professional and honest. That is exactly what I was looking for. This is a location. I would highly recommend. Thank you, Nicole for the fantastic experience.

7 STARS! Superlative customer care by office manager Peter! Andrew's extraordinary & endeavoring…read moredetermination to provide care by far unparalleled. They raise the standards & are true examples to be followed for hearing aid device specialist centers. These are brilliant gentlemen who honestly deserve much more thanks than I could find the words to express. If you or your loved is in need of hearing aids there is no better place to go. It's obvious that Hearing USA is a company superbly represented by their staff here. I can say this, anyone who wants to be sure before deciding if you or loved one will choose HearingUSA ...I have been going here for time now from regular adjustments hearing aids cleaning servicing. Every time I've stepped in those doors. Peter always has a warm welcome & treats me like family. And it's not just me he is sincere a professional genuine I see he is this way with everyone and every single time when I'm there early waiting for my appointment. Truely whatever and however these young men can do go out of way, above and beyond without me ever once asking Peter and Andrew has done so. Choose Hearing USA if you expect nothing less

Excellent staff and service after the sale . I highly recommend them to check your hearing and…read moreprovide you with any needed hearing support

Excellent service starting from the front desk and all the way through the process…read more I was seen by Dr. Abolhosseini, who was friendly, professional and very knowledgeable. He explained everything perfectly and answered all my questions. I was impressed and pleased by the fact, that they did try to sell "the top of the line," but very expensive product, unlike another place I've visited before... Hear USA is a large company and I don't know much about the rest of their locations, but the one on 12791 Newport Ave. in Tustin CA is very good!

Amazing and so relieved to have found such excellent care nearby! My daughter hasn't been able to…read morebreathe out of her nose for years and most of the doctors we had visited were not keen on performing surgery on someone as young as 13 but it was very needed. He got her in, assessed and performed a very successful surgery on her. We couldn't be happier with the results!! The facility was clean, efficient and organized, the doctor was patient and knowledgeable and the staff were understanding and on top of all aspects of her care. After visiting several ENTs, I would highly recommend Dr. Oliaei.

From the owner: Dr. Sepehr Oliaei is a board-certified UCI Health otolaryngologist who specializes in the…read morecomprehensive management of ear, nose and throat disorders and surgical care of salivary gland and thyroid disease. A leader in the management of neoplastic and obstructive salivary gland disorders, he offers minimally invasive sialendoscopy techniques for obstructive parotid and submandibular gland disorders in addition to minimally invasive resection techniques for low grade salivary gland tumors. Oliaei earned his medical degree at Tulane University School of Medicine in New Orleans, La., followed by residency training in otolaryngology at UCI Medical Center in Orange, Calif. His research interests include clinical outcome studies in parotid and submandibular sialendoscopy, as well as optimization of patient outcomes and resource utilization via enhancing the interface between subspecialty medical care and urgent/emergency care. Oliaei, who also speaks Farsi.

Just do it! I put…read moreoff hearing aids for way too long. I guess I didn't want to look handicaped. But I finally got tired of being left out of conversations, particularly at loud restaurants, because I couldn't hear the people at my table. So after my healthcare insurance paid for my hearing test they refused to pay for the hearing aids that the test recommended....what? I was told that for good hearing aids it was going to run north of $5,000.00 I passed after she told me I could get one for my worst ear for $2,700.00 So I went to Costco. Fernando was excellent. No muss, no fuss, just professional and essentially duplicated the test results from a month earlier and set me up with top of the line hearing aids from Phillips for $1,600.00 for the pair! I love them! I can hear almost everything now. Especially other people saying "What?" "Come again." "What was that?" That used to be me! These are great. Customized for my particular deficit. It amplifies the frequencies I have trouble with and leaves the others alone. They are rechargeable, super light weight, nearly invisable and I don't care. People put things on their faces to see better all the time. So glad I did this.

Follow up review. I…read morelost one of my hearing aids...long story but I went in to get it replaced. I was sad to learn that Francisco had left for greener pastures. Fortunately for me Mark was there. He was extremely knowledgeable, professional, competent, friendly and kind. I actually enjoyed the visit and the new one works perfectly. Mark answered all my questions, fit me with the new one and got me out of there in no time. Still, so glad I did this!

Worst service ever. Been customer at the Buena Park location for years before it closed down…read morerecently. Had appt at 9:00 for hearing test today and ear aide cleaning. Johny came out took our aides look at them said okay didn't bother cleaning or anything handed them back said okay there. We asked what a bout the hearing test, said he didn't have time to do it. Told us go to Costco's they can do hearing test and clean the sides. What ?? Why bother making an appointment confirming it and not doing it. Ridiculous!!

Initially the new hearing aids, me-energy RIC worked better than my nine year old hearing aids…read more Every time you go, you will likely see a different technician but this is not a problem as long as you keep track of your history and tweaks. I think this retail center is good if you have mild loss, but probably not for higher loss than that. Each technician will hold the h aid up to their ear. When you get a great technician, worth it if you can book again with them. But I've had issues with understanding people speaking for over a year and technicians can't fix it. Streaming and zoom calls are good but not great. I went for a consult elsewhere and found out if you can hear streaming or calls but not people unless they are in front of you two feet away- it's a microphone issue. I'll make an appointment at Miracle Ear since my h aids are still under warranty and let them know what I need fixed. I'll follow up on the review with the results

Excellent Traditional Care! Not a "factory" that's based on volume for profit…read more Highly Recommend!

Dr. Hoskins still rocks. So kind and professional. She helped me troubleshoot my device over the…read morephone and it now works great again.