It Is Just so Damn Unfair Not to Share…read more I could not help but share the extraordinary experience I had with this establishment. If you need a thorough and meticulous examination of your hearing, followed by an expert, honest and custom presentation of the available products and technologies, this is it subsequent to being the subject of scams by three businesses. It just took three years to find them. Thanks guys. JD

Good facility with professional friendly staff which are easily reachable if need be…read more Samuel Jung who evaluated our hearing and fitted our devices is a good natured, friendly and accommodating person with welcoming attitude and pleasant smile to put one at ease.

My experience was great at Fullerton Hearing Center. Honestly, Kelly at front desk was the kindest…read moreand nicest person ever! She answered my calls with care and followed through with any concerns or questions. She was always pleasant & welcoming. Unfortunately, I decided not to keep the hearing aid. However, I must say that I was appreciative of the fact that the return was within the grace period and no problem getting a refund. I will miss Kelly, though.

I took my mom here because she was having trouble with her hearing aides that she did not get from…read morethis center. We would definitely recommend this place to anyone. They are knowledgeable, efficient, and have great customer service. We've been here about 3 times and it's been great.

Worst service ever. Been customer at the Buena Park location for years before it closed down…read morerecently. Had appt at 9:00 for hearing test today and ear aide cleaning. Johny came out took our aides look at them said okay didn't bother cleaning or anything handed them back said okay there. We asked what a bout the hearing test, said he didn't have time to do it. Told us go to Costco's they can do hearing test and clean the sides. What ?? Why bother making an appointment confirming it and not doing it. Ridiculous!!

Initially the new hearing aids, me-energy RIC worked better than my nine year old hearing aids…read more Every time you go, you will likely see a different technician but this is not a problem as long as you keep track of your history and tweaks. I think this retail center is good if you have mild loss, but probably not for higher loss than that. Each technician will hold the h aid up to their ear. When you get a great technician, worth it if you can book again with them. But I've had issues with understanding people speaking for over a year and technicians can't fix it. Streaming and zoom calls are good but not great. I went for a consult elsewhere and found out if you can hear streaming or calls but not people unless they are in front of you two feet away- it's a microphone issue. I'll make an appointment at Miracle Ear since my h aids are still under warranty and let them know what I need fixed. I'll follow up on the review with the results

My husband and I are very satisfied with our experience at Crystal Clear Hearing. Keith is very…read moreknowledgeable and takes ample time to explain and demonstrate the use of the hearing aids. He and his wife are courteous and very responsive, and we had no communication problems. The hearing aids are working well and providing the small amount of correction I needed in everyday conversations and crowded environments. We are able to highly recommend these providers.

I rarely leave reviews, but this experience was so mishandled that I feel obligated to warn others…read more If I could leave a zero star review I would. My father purchased hearing aids under a trial period that ended on December 28. Multiple attempts were made before the trial period ended to return the hearing aids, yet the office refused to accept them and hid behind technicalities, poor communication, and silence. On December 9, during an in-office appointment, my father clearly stated that he wanted to return the hearing aids because he was unhappy. Rather than explaining the return deadline or process, Keith told him there were still "adjustments" to try. He did not clearly state that the hearing aids had to be physically returned before the end of the trial period. On December 26, an email was sent requesting to return the hearing aids. Another email followed on December 27 from my father initiating the return. The office was closed on December 28 for the holidays, yet no guidance was provided about how returns would be handled during that closure. Keith did not respond until December 30, stating the trial period had ended and the hearing aids could not be returned. To make matters worse, follow-up emails and phone calls went unanswered. When we followed up again in January, the response cited HIPAA--despite the fact that I personally attended the first appointment, completed the paperwork, and was listed as a point of contact. At a second appointment, we even asked if additional authorization paperwork was needed to assist with communication and were explicitly told that was not needed and note would be added to my father's chart. Keith has discretion to extend the trial period. Knowing my father was unhappy, knowing the next appointment wasn't until March, and knowing the office would be closed at the very end of the trial period, he chose not to extend it--or even clearly explain the deadline. Instead, it feels like time was allowed to quietly run out. This was not a misunderstanding. It was a failure of transparency, communication, and basic ethics. The experience left us feeling dismissed, ignored, and taken advantage of--especially troubling when dealing with an elderly patient making a significant financial and medical decision. Extremely disappointing and not a practice I would recommend to families who expect honesty and clear guidance.

I recently called Dr. Steckler to ask a few questions about her career and she answered very rudely…read moreand impatient. I would not recommend visiting this doctor. Very unprofessional .

From the owner: Specializing in: - Hearing Aids & Assistive Devicesread more