My husband and I are very satisfied with our experience at Crystal Clear Hearing. Keith is very…read moreknowledgeable and takes ample time to explain and demonstrate the use of the hearing aids. He and his wife are courteous and very responsive, and we had no communication problems. The hearing aids are working well and providing the small amount of correction I needed in everyday conversations and crowded environments. We are able to highly recommend these providers.

I rarely leave reviews, but this experience was so mishandled that I feel obligated to warn others…read more If I could leave a zero star review I would. My father purchased hearing aids under a trial period that ended on December 28. Multiple attempts were made before the trial period ended to return the hearing aids, yet the office refused to accept them and hid behind technicalities, poor communication, and silence. On December 9, during an in-office appointment, my father clearly stated that he wanted to return the hearing aids because he was unhappy. Rather than explaining the return deadline or process, Keith told him there were still "adjustments" to try. He did not clearly state that the hearing aids had to be physically returned before the end of the trial period. On December 26, an email was sent requesting to return the hearing aids. Another email followed on December 27 from my father initiating the return. The office was closed on December 28 for the holidays, yet no guidance was provided about how returns would be handled during that closure. Keith did not respond until December 30, stating the trial period had ended and the hearing aids could not be returned. To make matters worse, follow-up emails and phone calls went unanswered. When we followed up again in January, the response cited HIPAA--despite the fact that I personally attended the first appointment, completed the paperwork, and was listed as a point of contact. At a second appointment, we even asked if additional authorization paperwork was needed to assist with communication and were explicitly told that was not needed and note would be added to my father's chart. Keith has discretion to extend the trial period. Knowing my father was unhappy, knowing the next appointment wasn't until March, and knowing the office would be closed at the very end of the trial period, he chose not to extend it--or even clearly explain the deadline. Instead, it feels like time was allowed to quietly run out. This was not a misunderstanding. It was a failure of transparency, communication, and basic ethics. The experience left us feeling dismissed, ignored, and taken advantage of--especially troubling when dealing with an elderly patient making a significant financial and medical decision. Extremely disappointing and not a practice I would recommend to families who expect honesty and clear guidance.

It Is Just so Damn Unfair Not to Share…read more I could not help but share the extraordinary experience I had with this establishment. If you need a thorough and meticulous examination of your hearing, followed by an expert, honest and custom presentation of the available products and technologies, this is it subsequent to being the subject of scams by three businesses. It just took three years to find them. Thanks guys. JD

Good facility with professional friendly staff which are easily reachable if need be…read more Samuel Jung who evaluated our hearing and fitted our devices is a good natured, friendly and accommodating person with welcoming attitude and pleasant smile to put one at ease.

I strongly recommend visiting this office for your hearing aid needs. Nathan was very accommodating…read moreand had a great amount of patience answering all of my questions. It was apparent to me that Nathan genuinely cares about his patients.

First, I would like to mention this is the first review I have given on yelp. The reason I am…read morefinally giving a review is because Nathan at Romero Hearing Aids blew me away with his patience, professionalism, and expertise. A little backstory to my situation. I went completely deaf in my left ear earlier this year due to an illness. I am 38 years old and this came as a complete shock. My option was a bicros hearing aid to help me with my new norm. I didn't start out going to Nathan at Romero Hearing, I was first seeing a competing audiologist. I felt like I needed a more intimate, relaxed atmosphere where the provider was going to work with me at my pace. This was a whole new world for me and the last thing I needed was to feel rushed. Nathan provided this and more. I never felt pressured to make a decision, Nathan was willing to do whatever it took to make me happy with my choice. In the end I actually recovered some hearing in my deaf ear. And without Nathans patience I probably would have never noticed and ended up being steered in the wrong direction and ending up with the wrong hearing aids. All this service and not to mention Nathan is very competitive with his pricing!!! I ended up going with some Unitron hearing aids. These can be programed to either a cros, bicros, or normal hearing aids. Thanks for the help Nathan! You have earned a lifelong customer!

I got my hearing aids today and I'm very happy. I've been to many hearing aid shops in the past and…read moreOlga, her service stands out as the best service. She's very good in what she does, very knowledgeable, very patient and just a very nice person to deal with. I would highly recommend this place.

They were helpful and friendly. They were able to help me…read morewith a simple hearing aid issue without an appointment and without making me feel like I was inconvenience.

Dr. Berbos was kind enough to see me the day after I called and I saw him at an appointment in his…read moreoffice. He was terribly kind and very meticulous, so much more so than any doctor I've ever been to! His bedside manner was very concerning and thoughtful. I just wish he was closer to my residence in south Orange County, or I would continue to treat with him!!! Needless to say also that his office staff was very good! Our medical system requires MORE doctors like him!!!

The most caring, trustworthy and kind ophthalmologist. Highly trained and cares about his patients…read more He also has an optician, Dr Yang, who is very much like him

I went in to get my hearing tested and try out some new hearing aids…read more The hearing test was very thorough and done in a sound proof booth. I tried the new Oticon aids, and they were much better than my present ones, however at a much higher price; so I passed on that sale.

Julie Ball, the owner of this business was pleasant and helpful, as is a couple others I have…read moreencountered at the Anaheim location before the pandemic hit. However, I visited them during the pandemic, October, 2020, because I felt like one of my aids was not working. The office person, Gabby Romero, who walked out to my car at my appt. time was rude, condescending and quite off-putting. Her know-it-all attitude, and outrageous call out of prices for adjusting, programming, repairing and re-tubing a hearing aid especially if you did not purchase your hearing aids from them is insulting! Don't even expect a loaner even if you did choose to have them send it out for a repair. I have been a life-time hearing aid wearer since I was 6 yrs old and am now 67. I have spent thousands of dollars on hearing aids in my lifetime, as have many of my family members as we suffer from a hearing loss hereditary condition. My husband bought my aids online from a company: HEARING CARE SOLUTIONS for a total of $2800. They said any local hearing aid dealer could program and service them. They were the exact same hearing aids that Julie Ball recommended for my severe hearing loss at almost half the cost she wanted to charge me. I was loving the service they provided me with my new aids but always thought when I had to deal with Gabby, she seemed agitated by me, and my knowledge of hearing aids. This was from 2017 thru 2020. Yes I'm still wearing those same hearing aids today! But I will not go back to this office as long is she is employed there. I now go to Kay who has an office in my ENT Dr. Hannah Bui's office. They're office is a lil outdated but the service is impeccable! Although Kay charges me $30 to retube my hearing aids. I'm happy to pay to be treated kindly and appropriately. Also, I cannot speak for their Brea office, but I would drive out of my way to use that office over the Anaheim one if Gabby Romero is still employed there. It has taken me awhile to put this into words but I feel anyone that wears hearing aids might find this helpful.

The appointment went fine, however the billing is WAY WAY WAY out of date. They send you a bill in…read morethe mail with no way to pay online. You must call in to pay via credit/debit card and then there is no way to get a receipt unless you go back into the office to get it or pay $20 for them to send you one in the mail (isn't postage only about 80 cents nowadays?). The people who run the billing department work from home, so they can't even print receipts to send a picture of a receipt via email. Therefore, very difficult to get a receipt to get reimbursement via HSA or HRA. This is a very simple thing to get payment set up online.

Don't go to this doctor's office, they are greedy and just dropped my insurance plan mid year when…read morepatients can't do anything until open enrollment. The office called me a month ago saying they would no longer be "in network" because my Blue Shield PPO doesn't pay them enough (yet I pay Blue Shield $1626 a month for this PPO plan.) This office claims they can renegotiate their contract any time so beware they might drop you too. I had been one of their patients for almost 15 years. Just now they directed me to call them back if I get a new plan that they accept, as if I would ever trust them again to not cancel any other plan mid year. Greedy doctors and poor communication (they claimed the contract was renegotiated a year ago but they never notified me so I could have looked for a new plan.) Now the soonest available appointment with my new "in network" doctor is not until October 3.

I recently had my cataract removed through this office with Dr Igor Bussel performing the…read moresurgeries. I upgraded to the extended range focus lens. All went very well, and I'm extremely happy with my vision results. Your in good hands with this office. My family has been using this office for 30 + years.

I was referred to Dr. Bussel from following Dr. Hill for quite awhile. I feel at ease when…read morediscussing my concerns because he's very knowledgeable about eye conditions and medications. The wait is expected to be 30 minutes to 1hr because they cater to many patients during the day. Place is clean & staff is nice!