Good value, great service. My dad, who had ReSound hearing aids for 3 1/2 years, was ready for an upgrade and to explore latest options. His audiologist recommended Starkey, and Beltone is a preferred partner for that Manufacturer in orange county. I was impressed with Kelvin's knowledge, customer orientation, and attention to detail from my first phone call to the two hours he spent customizing the fit and quality of sound on my dad's new Starkey Livio 2400 rechargeable hearing aid.
I've been to other audiologists with him, and Beltone's equipment is top of its class in terms of latest technology - including the real-ear test which is a technology that ensures the patient is actually hearing the way the hearing aid is intended to work. (Not every one of the 3 other starkey vendors I spoke with have this, so it was reassuring to see how Beltone invested in this service for customers.) My father reports that the quality of sound -- the "brilliance" of clarity is even better than his last pair. I learned, a patient may be impressed by the improvements in their ability to hear, yet not realize that there still a fair gap between the improvements as it is versus what their full potential is for best hearing at their current level of loss.
I was impressed by Beltone's ability to simulate sounds at restaurants, outdoors, in the car, and even in the kitchen: Kelvin for example played the pre-recorded sounds of running water and clanking dishes as he adjusted the settings on dad's hearing aid, to be able to tone down background noise and bring forward the crispness of hearing in the foreground.
I was also impressed by the way that a patient can visually see which sounds are more difficult for their ear to capture, and how the hearing aids can be adjusted to amplify and clarify at the frequencies where they are most challenged. See the images below -- including 2 screenshots from the customized fitting.
It's early in our relationship and e shall see about the continued quality of service during the 4- year warranty we were able to obtain with this set. Right now everything looks very promising and the front office staff seem very capable as well. My dad plans to recommend this place to his pals who also have hearing loss. read more