Excellent staff and service after the sale . I highly recommend them to check your hearing and provide you with any needed hearing support

Excellent service starting from the front desk and all the way through the process. I was seen by Dr. Abolhosseini, who was friendly, professional and very knowledgeable. He explained everything perfectly and answered all my questions. I was impressed and pleased by the fact, that they did try to sell "the top of the line," but very expensive product, unlike another place I've visited before... Hear USA is a large company and I don't know much about the rest of their locations, but the one on 12791 Newport Ave. in Tustin CA is very good! read more

Probably the worst service ever experienced since they were bought by Hear USA. I spent $7,000 for hearing aids four years ago. They never could stop the feedback in the right ear. My contract ran out February 2023. No one ever called me to ask about renewing. I have called them three times and they have yet to returned my call. Yesterday I went to Costco and experience a one hour extensive hearing exam and purchase the #1 rated hearing aid rated by Consumer Reports for $1,550. Why spend $7,000 for lousy customer service. Gary N read more

How often audiologists come to each other's rescue? How often do we praise another colleague? Shout out to Dr. Kasra Abolhosseini from Tustin Hearing Center who saw my Lyric patient today, graciously free of charge!! Only a true Caring Doctor will add a patient (from another provider in another city) to his already busy schedule to save the patient from discomfort and pain!! A true testament to Dr. Kasra's caring personality!! Thank You from my patient and I, both. read more

Dr. Finnegan is the best! He's very thorough and does his best to make sure you understand the best options for your hearing issues. Every visit I've had has been extremely friendly, informative, and helpful and I definitely have a much better understanding of my hearing loss. I chose Tustin Hearing Center after reading all the positive reviews here on Yelp. THC is much better than my previous audiology center by far. Accepting your hearing loss isn't easy, but this place is your best solution for that. Can't thank them enough! read more

This was my first time seeing an audiologist as I've been having a slight consistent ringing in my left ear. Dr. Kasra was very thorough in checking my ear and explaining to me thoroughly the cause of the issue. He washed my ear canal out and since then the ringing has stopped. I also decided to purchase custom earplugs with him and the process of fitting was very easy and comfortable. When I picked up my plugs and began using them, I saw a significant reduction in hearing which was what I was looking for. Every visit I've had has been extremely professional and helpful. Highly recommend Dr. Kasra and Tustin Hearing Center, especially Dr. Kas - I can tell he genuinely cares for his patients and he goes the extra mile for you to get the care that you deserve. read more

Well, well, well. What a surprise today! I went to this place for the first time a few years ago, for the first time, to buy swim plugs. They charged me $280! Unfortunately I did some research after I had already order them. The price in other places for both was $150. I went back and told them and the reply was "that's our price". Fast forward to today, when I went to the House Institute, the most reputable hearing health center in the U.S.; Dr. House designed the very first cochlear implant. I asked for a pair of swim plugs and the cost is $140 for both. THE HOUSE Institute. Write that down. Never, ever returning to get ripped off like that. Money doesn't grow on trees folks. read more

I was a customer of them two years ago and bought hearing aids from them. The units developed a problem and needed repairs under warranty and were repaired at no charge by Tustin Hearing. During the repair time, the business changed ownership and affiliation. I was told on pickup that the units would need to be reprogrammed, the programing would cost $65.00 prepaid. I got a mailer from them for a free hearing evaluation, and I made an appointment for the hearing test and reprogramming. All went well until I prepared to leave when I was informed that the test would cost $65.00. I explained to no avail that I had prepaid for the program and reminded them of the mailer for a free evaluation. Their reply was that the evaluation was not the test, and the programing did not include the test. Never will I return as they misrepresent their services. read more

I was a patient of Dr. Farrow. About 10 years ago I purchased hearing aids; the speaker went out on one. I came into the office for an appointment and she basically wasn't interested in anything but selling me a newer pair. She stated that the parts were no longer available and couldn't order them. I went to another doctor, who ordered the piece I needed, no fuss. I'm up an hearing again for $150 versus the $10K that Dr. Farrow wanted. Needless to say, I have a new doctor for my hearing needs. read more

Couldn't be more pleased with the service from both the front desk and Dan who performed the ear wax removal . I went in with a completely muffled left ear and thankfully just a cleaning was needed to restore my hearing. Also when I called they were able to see me same day which other places where almost 2 weeks out. Now I know where to come for future ear concerns . Highly recommend you will be happy you called this place ! read more

I had been a patient of Tustin Hearing Center, since it opened at its original Tustin location over 30 years ago. Please be aware that of 2021 Tustin Hearing Center is NOT the professional and compassionate business so many clients have loved and trusted. The owner has sold the business to a company that is the polar opposite of the wonderful hearing center that has helped so many throughout the years. It's a shame that the new owners keep the Tustin Hearing Center name. We are being "tricked" into believing those of us with hearing loss will receive the same quality attention we received with the original owner and staff. read more

I'm a patient of dr. Finnegan. He's great. I saw three audiologists and two hearing aid dispensers before deciding on Tusting Hearing Center and dr. Finnegan. Of all the AuDs I've seen, he has the most skill, actually explains what's happening and puts effort into educating patients. I can confidently say that the results of HA adjustment by him were / are the most satisfactory. I feel that dr. F. is really interested in my hearing health. He follows up and seems to overall care. I have a rare condition in my cochlea that requires particular approach and is probably more costly to an audiologist (time-wise) that a more "regular" hearing loss, but I have never felt that any of this was an issue to dr. Finnegan. I can fully recommend him to anyone with hearing troubles. Also, kudos to Jenny, the receptionist, for being such a nice presence in the office :) read more

Linda Farrow at the Tustin Hearing Center was very professional and exceptionally helpful in programming A pair of hearing aids that I did not buy from her. I would highly recommend her and the Center. read more

Something happened! They changed into a rushed, impersonal, depressing place. I have referred so many friends here, but no more referrals from me. They are cold, rude and mean now. read more

I've been debating about getting my hearing checked out for the past month. I thought to myself I'm in my 30's - I don't need to be worried about this issue right now. But after much consideration and research about my health, I decided to set an appointment with Dr. K at Tustin Hearing Center. Dr. K made sure I was comfortable with the process, understand what to look for in the results, and how to prevent and treat any symptoms. The experience was absolutely amazing, and I highly encourage more people to get their hearing checked out, particularly at Tustin Hearing Center, as part of your health check ups. Thank you, Dr. K! read more

Dr. Kasra is always very welcoming and helpful. He answered all my questions and concerns and helped me find the best hearing aid that was covered under my insurance. read more

This organization has kept me hearing my loved ones for several years now and I have recommended them to many people I know. I will continue to recommend then to any and all that need hearing assistance. read more

DR. ABOLHOSSEINI IS GREAT! HIGHLY RECOMMEND SEEING HIM! I've had a really hard time hearing for sometime now and thought there weren't a lot of options for me. After seeing Dr. K (as he likes to be called) my life changed. This is day one of wearing my hearing aid, and already I'm seeing a huge difference. A lot of it is due to Dr. K's ability to understand where your problem lies and what is the best method to help you. He's very knowledgeable, yet left the choice in my hands. I feel other Doctors are a bit pushy, however. Dr. K explains everything in so much detail and helps you make a decision that is best for you. Thank you Dr. K! read more

I went in not knowing what to expect. The staff in the reception is very friendly and professional. Dr. Kasra, was really cool and made the testing process not awkward at all. After, he explained the results patiently and attentive to all my questions. I felt like he really cared about my hearing situation. I recommend this place for any ear issue. read more

I'm so happy we came in and saw Dr. Kasra! My father was very hesitant about the whole process of addressing his hearing loss. His hearing got to a place where he really needed to come in and we made the appointment. I was throughly surprised. Dr. Kasra was very knowledgeable and passionate which is so refreshing. He spent time explaining everything to my father. I am so appreciative to Dr. Kasra for his patience and understanding. Tustin Hearing Center and their staff exemplify what healthcare should be like. I highly recommend Dr. Kasra to anyone who wants to hear better! read more

Superior Service! So I was referred to the Tustin Hearing Center by a state agency. And I am glad that they did so. The company is one of the best and most professional Hearing Aid services I have ever had the fortune to run across. And I have been rocking hearing aids since I was a child. They are completely up to date with their technology and testing methodology. They do immediate follow up and double check to make sure everything is working out for you. And they seem to have a wide range of models, price range, and styles available for the consumer. I want to give a special shout out to Kasra Abolhosseini, who made it a point of recognizing the limitations that we had to work with, then found the best possible solutions fitting within the budget we have. I can't thank him enough for his services. He went above and beyond the call of duty! read more

Tustin Hearing Center is the best! This was my first experience with an audiological evaluation. Dr. Reid did a thorough exam, explained my degree of hearing loss, and gave me a pair of "loaner" hearing aids to try for two weeks. After only a couple of days I was sold! The audiology technicians worked with me to find the perfect fit. I love hearing conversations without straining to hear. I also love having my aids synched with my iPhone so phone calls and music are streamed right into my ears. I appreciate the walk-in hours, so any issue can be taken care of immediately. Thank you to everyone at Tustin Hearing Center! Cora Countryman read more

Alison P. Goren is quite a remarkable audiologists. Professional yet she is personable, easy to communicate with. I have been using Tustin Hearing for a couple of years now and the service (if I may call it that) and their recommendations for hearing aids last year was spot on for my needs. I would highly recommend this facility to anyone who is in need. I am a teacher and the classroom with the engaging students can be quite challenging. But the Oticons answered the call. The hearing aids they recommended were Oticons with a blue tooth feature that is downloaded onto my cell phone. I can lay the phone on my desk, make calls and handle paperwork at the same time while conversing. Really amazing. I can even listen to Pandora, slide the phone into my pocket and have a personal concert going on. If I receive a call, Pandora goes to hold, and the cell phone and Oticons pickup the call. Absolutely fantastic and well worth the money. Wil read more

Tustin Hearing Center is amazing and here's why. They have been there through every step of my hearing loss journey, even through my denial phase. I came to them when I was first discovered my hearing loss but to be honest I thought they were a scam just trying to sell me hearing aids as I was in complete denial losing my hearing so young (sorry guys!) I went to five different doctors after that from ENT doctors to hearing specialists to try to figure out the root of my hearing loss--literally EVERYONE was telling me I needed hearing aids. So I went back to THC to get some HAs and Dr. Finnegan has been so incredible patient with me as I tried on a bunch of different styles to figure out what I truly wanted. I've had my hearing aids for 2 years now and the customer service I've received from everyone at THC has been phenomenal. Thank you guys! read more

The best thing I can do for my friends with hearing loss is tell them to see Janell Reid at Tustin Hearing Center. With great patience and a caring attitude, Janell has worked with me to insure that I am getting the best results from my aids. She fitted my first set several years ago and, without any pressure, convinced me to upgrade as technology improved. The many people I've referred to her, including my husband, have had equally positive experiences. Valerie Sloane read more

We've purchased a high end hearing aid for my mother from Tustin Hearing Center because although there were other facilities with the same hearing aid, this center offered the best after service and care. Now that she's had the hearing aid for over five years, the service has deteriorated to the point of the center canceling a consultation appointment at will even though the appointment was made so that my brother who is flying in from Dubai can accompany her to the appointment so that she can explain her problems and understand the doctor's advise fully with my brother's translation. read more

I went in to get custom mold ear pieces for my hearing aid with Dr K. After a thorough assessment he advised me they wouldn't be right for me. He took the time to answer all my questions along with providing me a handful alternatives for my particular situation. He comes across as very knowledgeable with an upbeat attitude and great customer service to match. Highly recommend! read more

I absolutely LOVE the Tustin Hearing Center...!!! I finally admitted that I needed hearing aids four years ago and tried a couple of other suppliers without getting the help I needed or didn't get a good feeling about the experience. Almost a year later I scheduled an evaluation at the Tustin Hearing Center and knew right away it was going to be a completely different experience. From the first minute I walked in I was treated like family and a friend, not "just another customer." After a thorough evaluation, I was given information about various options for my hearing aids and wasn't pressured to buy more than I wanted. I bought what I felt was a good match for my needs and after getting used to them and getting them "dialed in" I couldn't be happier. The regular follow up visits and a couple of maintenance visits have been very easy to schedule and didn't require more than a few minutes before I was taken care of. I wouldn't trade my hearing aids or consider changing audiology services for all the tea in China, as the saying goes. I'm a customer for life...!!! read more

During the course of my 3 months of trying hearing aids here (4 year patient, I bought my last set here then and those have served me well), Sneha and the team at the Tustin hearing center treated me like dear family members (albeit, the kind of family I only interact with once or twice a month). I was even able to reach Sneha through email when I had an urgent question, I got a response within 2 hours! It is very comforting to be able to reach out to my doctors via email if I need to. I never once felt pressured to say yes to anything and I was given ample trial time (1-2 weeks per hearing aid set) to try out 2 sets of hearing aids until I found a pair of over the ear aids that I never would have considered in a normal setting. Because I was given generous trial time with them, I was able to make the life-altering choice to choose the over-the-ear hearing aids that gave me a great representation of normal hearing functions as compared to the in-the-ear style. While I preferred the low-profile look of the in-the-ear hearing aid style which I've used for nearly a decade, I realized what a substantial difference the over-the-ear hearing aids made in my ability to naturally understand conversations. Sneha and the team were on a fierce mission to be sure I was happy with my hearing aids. I was able to find a pair that was a major positive driving force for my lifestyle. At no point did I ever feel rushed to make a decision or pay. I was treated like an old friend, rather than just another number. I truly felt like a patient receiving the best care from experts. They were incredibly kind, helpful, going above and beyond anytime they could. I especially liked the phone check-ins on the days before appointments. I would highly recommend to ANYONE looking for hearing aids to drop by Tustin Hearing Center first. They really care about improving the lives of their patients. Thanks to everyone there for all the help! I'll try to drop by the next picnic! read more

Had such a great experience at this office. The initial person I talked to was very knowledgeable and accommodated my schedule. It was a warm and friendly experience through the whole office. Before this I never knew the importance of going to a good audiologist instead of just buying hearing aids anywhere. So glad I found Tustin hearing center, highly recommend it to anyone with hearing loss. read more

As good as it gets.....customer service, quality product and most of all personal care to hear and commucate. Dr. Kasra will educate you on many factors of hearing aid care and usage. read more

I was diagnosed at the age of 2 1/2 with severe hearing loss, so I have seen a lot of audiologists throughout my life. However, I have been a patient of Tustin Hearing Center since 1998, and I refer everyone I know to them because of the level of personalized care and industry expertise they have. I know so many people who say hearing aids do not work for them, and the issue is that the hearing aids are not programmed or fitted properly. Dr. Janell Reid and her team understand this, and work closely and differently with each patient to achieve the very best, and most comfortable results. If you are looking to purchase or try hearing aids, then Tustin Hearing Center is the place to go. I would drive more than 100 miles at times (depending on where I was living) to go to them. read more

Coming to grips with one's hearing loss and aging is never easy. I was in denial for a long time about it and was reluctant to visit a hearing professional. The folks at THC had clearly encountered people like me many times. They not only handles the technical side of things well, they knew intuitively how to deal with the emotional part, including my own vanity about wearing hearing aids. In short, they were compassionate, supportive and very thorough. Thanks so much for making this phase of life so easy to pass through. read more

I have worn hearing aids for the last 40 years. I'm so glad I came to Tustin Hearing Center over a year ago, after a horrific experience elsewhere. Linda Farrow, is the audiologist I've seen, and my experience has been a positive one. Linda listens and is very knowledgeable. She persisted to work through a problem and did not give up until it was corrected. I'm grateful to Linda and Tustin Hearing Center for the superior service they provide. read more

Took My sister hear for consults and advice, very nice staff, helpful and respectful, and when my sisters insurance was not accepted for her hearing aids, the ear doctor steered us in the right direction to help out, I highly recommend this business. read more

First time, referred by my PCP, approved by my Healthcare Company, called for an appointment, talked to Jennifer, came into Tustin Hearing Ctr, met Jenny and then introduced to the Audiologist Kasra Abolhosseini. The new patient paperwork was emailed to me, really helped the process at appt time. Thank you, Jennifer. Jenny was very personable, smiling, glad to meet myself and my wife. Not always the same for "other" businesses we need/want, a real pleasure. Thank you. Dr. Kasra was truly experienced, through, detailed, helpful and discussed everything from each test in my first "ever" hearing exam, AND, to "my hearing loss" YES, worse that I expected. I was thoroughly satisfied with all aspects of the appointment. They have my business and looking forward to hearing my wife once again. OOPS! Thank you, Thank you Dr. Kasra read more

The staff were friendly. The bathroom is very cleaned. I like Dr. Linda Farrow knows a little signer ASL. Dr. Linda cleaned my ear mold. She checked my hearing aids. I loved this. Dr. Linda Farrow is so amazing, professional and sharing with me about purple ear molds, Bluetooth with connection wireless with my cell phone. The front desk have some candies and good lobby area. read more

I'm a patient of Dr. Reid. She is really awesome! She's very professional, knowledgeable and thorough in the evaluation of my hearing problems. She took the time to explain my hearing issues and the options of treatment, including the selection of proper hearing aid for my hearing condition. She is also very patient, kind and gentle with me during the selection, programming and fitting of my hearing aids. Her office staff from the front to the back are knowledgeable and helpful on what they do. When I first got my hearing aids, I was apprehensive and felt awkward using them. Rachel was patient in guiding me through the initial stage of using the hearing aids. Each visit that I had with the Tustin Hearing Center has always been a pleasant and positive experience. I highly recommend Dr. Reid and the Tustin Hearing Center to anyone with hearing issues. read more

Very happy with Tustin Hearing Center and Dr. Sneha Hinduja. I've been a patient for about a year. Lost most of my hearing due to genetic issue (I'm younger) and have been wearing devices for nearly 10 years now. With Dr. Hinduja's help, was fitted with some newer devices that are AMAZING! She was so caring, asking sincere questions to understand my needs (especially business meetings) and we reviewed several options. Price is reasonable considering all the programming, fittings, batteries, cleaning etc was included. Highly recommend! read more

I feel incredibly fortunate to have seen Dr Goren at Tustin Hearing Center for all my baseline pre-operative hearing tests. She is incredibly gentle and thorough. She was concerned that perhaps one of their machines wasn't working correctly, so had me come back to repeat one of the tests. That is dedication and commitment! She found it was simply my ears. I have significant bilateral hearing loss and Dr. Goren was very sympathetic and kind. I have worn hearing aids for many years, but purchased my hearing aids elsewhere. I will be going to Tustin Hearing Center for my hearing aids and service from now on. You will not find a friendlier and more helpful group of people. Lynn H Anaheim Hills read more