I eat there for my first time, I didn't expect match. It took about 20 minutes plus to get the food, I needed to call on them and remained them I'm here.. and the food is simply disgusting. I'll never eat there again. read more

Love sonic the service is good ots a fun place the servers come put on roller skates. Its a great atmosphere. read more

Sonic Drive-In - Burgers Near Me - Santee, California

This is the fourth time I have gotten in the drive thru lane and had to wait over 5 minutes just to be acknowledged. Today I got out of line after 15 minutes. The guy ahead of me was more patient than I. He kept calling hello, hello, with no response. I have had it happen before but always decide to give them another chance. Today I just got out of line. Absolutely the worst. read more

They take way to long, the drive thru 25 minutes just to place my order. Another 10 min to get order. I when placing my order and was interrupted several times. This I why I only come here every 3 months. read more

I'm torn I love this place but twice now I've had horrible service. All I ordered was a damn medium cherry limeade. At the drive up.

Sonic cheeseburgers are the best! But the burger I got from this location tastes and looks nothing like any Sonic burger I've ever gotten. It tasted like a McDonalds burger and that's not a compliment. First the burger was still pink. If this were a nice restaurant that used quality beef, I wouldn't mind that. But it's Sonic and I'm sure they don't use the highest quality of beef so that was kind of disappointing. And after taking my first bite I knew this was not the normal Sonic burger I'm used to getting. Very disappointed. I hope all the Sonic food around here don't suck as bad as this location. And where's my lettuce and tomato? See pics below!!! Yeah Additional findings... my "strawberry cream pie" shake is missing the graham cracker topping. So basic it's just a strawberry shake. Seriously, what is going on at this location???!!!! read more

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About a week ago I came here and ordered $59 worth of food? One of the items of my order was a kids meal for my daughter, I never received the kids meal. I came today and I was about to order $47 of food and drinks and I mentioned that last time I came here I never received my daughter's kids meal, the cashier was cool enough and said he would honor me one kids meal on the house, right after that he comes on the intercom and says the manager didn't approve it because the managers needs a receipt. I didn't have the receipt with me because I don't keep fast food receipts. I told the cashier to cancel my order and I didn't want anything. I am not that type of person that tries to get free food, I pay for what I get. Anywho, so they just lost a $47 order for a $4.59 kids meal that I truly paid for but never received. read more

The rest of the staff was great.... Unfortunately they had to pick up the slack for an employee who was chatting with a very obnoxious customer. They seemed to be friends... she delivered him his drink and then stayed there for 20 minutes!! I hope sonic checks the cameras for the employees who had to cover her. At one point (after 15min of still waiting for my food) I turned my car back on. The customer she was talking to YELLED at me "Shut up". Well. Because I turned my car back on? He turned and yelled at me? I have to small children in my car. My food finally arrived...over cooked and not "cold" but not warm. I grabbed my soda and because the lid wasn't on all the way the large soda spilled all over the inside of my car. It went down between the seats and I will need to get my car professionally cleaned now. It's unfortunate that this happened because another employee chatted with her friend (who was abrasive, loud, and rude). I feel bad for the people working there. read more

Shameful. Mismanaged. You owe the people you ripped off a full refund. Talk about a waste of time. I will never in my life end up at a sonic again. This location has been reported to the San Diego county health department. I feel awful for the under payed workers who were clearly not trained and are forced to serve rotten food. I feel like this must in violation of the franchise agreement and I wouldn't be surprised if corporate closed them down. AVOID AT ALL COSTS. YOU WILL GET SICK read more

Horrible service by the manager or supervisor young man that was working today june 11 2020 @ 5pm ! He doesnt deserve to have a position of a manager extremely upset he was rude and raising his voice because i ordered thru grubhub i had to drive back to drive thru and return the wrong order sonic gave me and manager refused to give me a refund or my correct order despite the fact that i showed him my receipt and i gave him the back the wrong order he was no help at all ! Worst service ever ! read more

App ripped me off. Don't use app. Horrible layout and wasted my time. Ligma balls sonic.

Drove up to drive thru line, maybe 4th or 5th car in line. Sat for 10 minutes, moved up 1 space, sat for another 10 mins with no movement, and the servers rolling back and forth trying to figure out who the food belongs to. ‍ read more

I wish I can give this please 0 stars after ordering we waited 20min and when I asked for our order they lost it because they could not handle the "rush" those where her own word talk about unprofessional after asking for a refund all they said was sorry like sorry makes it ok I think not I should have listen to my son and just gone to McDonald's they are more organized than Sonic and that's alone says everything.... good bye Sonic forever... read more

food was not good, but AJ was absolutely amazing and gave us exstra sause, he's a real one, definitely recommend Aj

I never eat here. Period. The food sucks. They used to have a really good drink/shake that was the cherry limeade mixed with vanilla ice cream. They stopped carrying it a long time ago. So I stopped going because literally nothing else on their menu is good. Tonight my son decided to have dinner here. So he pulled up the app ahead of getting to the drive thru. He found HONEY BBQ popcorn chicken. Our turn to order. He orders honey bbq. The guy doesn't say anything (like "we don't have it even though it's on the menu and the app") he just adds regular bbq to the order and continues. My son pointed it out and he said he couldn't find honey bbq. And that he would add the sauce at the end. So the end comes around and he adds some kind of wing sauce for an additional charge. No. This isn't how it works guys. He then tells us that they don't even have honey bbq. So why is it on the menu AND the app. Here's the fun part. If you're a grubhub driver or any other food delivery person.. This is a problem The customer orders, you get there and you have to hold everyone in line up because these people cant get their act together enough to fix their app or their menu. Terrible experience for terrible food. read more

This place is garbage, seriously the machines are always down sometimes The people are disrespectful This sonic drive thru experience is crap they don't even deserve a one star All I want is a shake and to head out My brothers ex wife's brother used to work here But I seriously am never coming back to sonic ever again Santee and sonic you fail me Good night read more

I realize prices are inflated everywhere these days, but $5.05 for one large diet cherry limeade is ridiculous. I will not be back.

This place is so slow. I just came to get a drink a said matter a fact and it took over 10 mins for a drink. The people around me getting food who came after where leaving before me. Kinda annoying read more

Heads up they are out of spoons tonight. Sucks to buy a few ice cream desserts and not be able to eat them.

Our food came out barely warm. The fries were cold. The burger I ordered came out with cold cheese & I just had to pick it off. No sauces were put in the bag that I had put on the online order. I asked to have some brought out & had to push the order button to request for a 3rd time. By the time the sauce came, the food was cold & not worth eating. read more

" Great Travel Back In Time " My wife and I visited the Sonic Drive-In in Santee, Ca the other night and had a great visit back in time. This was the first time in the San Diego area in 50 years that I had visited a place where you drive up and park your car and order, get carhop service, and eat in your car. It brought back many memories when years and years ago I was a kid. Oscars drive in had several Sonic type experiences restaurants in the San Diego Area. Which were always packed with cars and people. After we decided what we wanted to order I pushed the Big Red button and Brittany the order taker, was so nice in taking our order. Brittany was so bubbly and nice helping us with all of our questions, as she took our order. Katelyn was our Car Hop person who brought our order out to us as she quickly roller skated out to us with ease. Katelyn was also very nice and had a big smile on her face. My wife and I shared a cheese burger with onions rings and a grill cheese sandwich. The burger was very big and very tasty, and the onion rings were delicious. The grilled cheese sandwich was to soft for me as I like a crispy bread crust. To drink we shared a huge blue raspberry lemonade. For dessert we had a butterfinger custard concrete Dessert which was Yummy ! The employees were great, the food was good, and the experience was historic ! read more

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Lately the service here has been horrible which was usually never the case. The last 2-3 times we have gone our order has been entirely wrong and when we bring it up to them they seem the cashier seems very irritated to make it correctly. The worst part is that we are just ordering slushees which should be very simple but it some how is wrong often. I hope this is just a temporary thing and the service gets better. read more

Crystal, I love you. Talk about amazing customer service!! Thank you for all your help tonight and making sure everything was perfect for us! We'll be coming back solely because of you, thank you again! read more

I really don't know why I go to sonic in Santee California on more than one occasion they serve us cold food so now I'm in the habit of checking all my food when I go and lo and behold the food was cold again and so sloppily put together Sonic need to re hire or re train their employees! read more

We've been to Sonic many times before, but the recent experience with the fast food restaurant was not satisfactory at all. The service wasn't the best. The microphone from the stand wasn't loud enough to hear and the workers didn't get my correct order right. The time it took to finish was very long. The screen said that our food was coming soon but it was no where near that. To add to this, the quality of the food was not good for any of our orders. The chicken was tough and dry, while the fries and tatertots were salty. Everything seemed a bit off from the usual. Overall I didn't have a good time at the establishment. read more

I came to sonic at 9:20 PM to order a late night snack with some friends. After we had ordered we waited for 40 minutes until we pressed the button again to ask where our food is. We waited 10 minutes and no answer. My friend and I had got out of the car to hopefully get someone's attention only to have them avoid eye contact and what seemed like them lounging around conversing. I had seen that the orders were cleared on the board as-well. When my friend and i got back to the car we had called to ask them about our food. They then stated that the order was put in at stall 6 which the men at stall 6 when we ordered declined that as their order. When our order was brought to us around 10:40 PM they told us they were out of one of the items and replaced it with a different item without asking what we preferred. All in all they should really re train there workers to do their job correctly since this doesn't seem like the first time this has happened. read more

the hot dog gave me chorro it was expected but just a different kind of chorro like a f**n tsunami but honestly if this place renamed, and rebranded itself , hired all new staff, then i think it can be successful :) read more

We came to the park and order section of Sonic and waited for about 20-25 minutes before someone helped us. When we finally got our food about 15 minutes after the order was wrong, the food was cold, and they didn't bring any utensils with my boneless wings as if i'm supposed to eat them with my hands. I asked for a fork and the server never came back. Horrible experience. read more

My boyfriend and I stopped by pretty late tonight to try the new churro shake. First of all, 10/10 amazing shake! But the main reason we wanted to write this review was because of the amazing customer service Parker gave us! Very sweet kid! Very appreciative of him and he made our night! read more

We got to Sonic as a little evening outing at 8pm for some slushes to get out of the house. Half the drive ups were closed so we went to the drive through. When we had the opportunity to order 20 min later the girl seemed to not understand our very simple clear order and didn't bother to read it back. When we finally got to the window a FULL 45 min later they hadn't even started the order. Then they gave us 2 limeades instead of two lime slushes. That was a terrible little trip. Very disappointed read more

visit May 23, which Sonic has yet to respond and/or address with satisfaction (or at all) May 27 @7pm CA time. May 26, 2020 we are now irritated by the fact that Sonic Santee or Sonic corporate seems to ignore concerns of customers, let alone customers who received the wrong & dry food in their order. We had contacted Sonic Santee both by phone and emailed directly to the Santee Sonic manager, BUT NO RESPONSE/NOTHING. If it wouldn't be the fact that we spent $26+ on food but received the wrong sandwiches + DRY sandwiches, we would forgive Sonic. BUT WE SPENT $26+ for food that was DRY and WRONG. We HAD hope that Sonic Santee manager would take the time to review our letter/receipts and have HAD the professionalism to respond to us, rather than what we have received from Sonic, which was "thanks for giving us feedback." Instead we received NOTHING from Sonic. We emailed Sonic three different ways, one lame response received, with no satisfaction. To say that we have been disappointed by Sonic in Santee is an understatement. Perhaps the Sonic Santee manager should have taken our concern and did something about it but that did not happen. In fact, no one with Sonic has assisted including the Santee manager. ****letter to Sonic (sent to Santee location, store's regional, and "corporate")*** May 23, 2020 ~ To whom this may concern/ rpe**@sonicdriveinsd.com (Santee manager): I usually don't complain or file a complaint with a retailer/food service co., however~ Saturday, 5/23/2020, my partner and I came to Sonic (Santee) while we had been shopping in Santee, 47 miles away from our home in the mountains. We had carhop service for the first time, which was only the third time we ate at a Sonic. We have eaten twice inside the restaurant prior to today. We were in stall 7, ordered our food @16:02, TWO #2s everything on both, tater-tots, 2 coke's easy ice, large size, and an order of cheddar peppers. Our order was $**** total. The order was delivered @16:18:27, not too bad considering that there was a long line out the entrance onto the street back four autos. It was very busy even when we arrived having to wait in that same line until a parking place for carhop became available. This is one reason why we have not eaten at Sonic many times before, only twice prior to today. We had two pleasant experiences prior at Sonic Santee, both inside the restaurant. Here is the major issue (of today's visit to Santee Sonic), that I finally decided to write to you about (May 23), as I was only going to leave negative feedback on a public ratings forum and contact my bank. However, I feel that I should address Sonic directly before plastering the bad experience we had today on the internet for everyone to read. I feel it's fair to first address this with you, a Sonic manager. We ordered TWO #2s, BOTH WITH EVERYTHING ON THEM, plus two coke's light ice, tater-tots, and cheddar peppers. Our carhop was pleasant, the food was not too long to wait for, and as I mentioned already, it was very busy. We received the two cokes/little ice, received two tater-tots, received one cheddar peppers, HOWEVER, we received TWO WRONG BURGERS/sandwiches. The Sonic #2 (correct me if I'm wrong) is TWO PATTIES, cheese, lettuce, tomato, onion, plus choice or ALL- mayo, ketchup, mustard. WE ORDERED TWO #2s, we received (TWO) SINGLE PATTY BURGERS WITH CHEESE, TOMATO, LETTUCE. ONE had pickles, ONE HAD NONE. NEITHER HAD ONION. ONE HAD MAYO, NO MUSTARD, and NO KETCHUP. ONE HAD MUSTARD, NO KETCHUP, NO PICKLES, and NO MAYO. SOMEONE EITHER MADE OUR ORDER COMPLETELY WRONG, OR SOMEONE SWITCHED OUR ORDER WITH ANOTHER ORDER INTENDED FOR SOMEONE ELSE. Only the sodas, cheddar peppers, and tater-tots were correct. I PAID FOR TWO #2's WITH EVERYTHING ON THEM LARGE SIZE. What we received was NOT WHAT WE ORDERED. We ate only part of our sandwiches, part of our tater-tots, none of the cheddar peppers, and we left almost immediately to offer our parking spot (stall 7) to someone waiting. We did not come into the restaurant, we did not call the carhop back BECAUSE THIS LOCATION WAS SO BUSY. As we were driving back to Julian where we reside, I finally spoke up by saying "bad day for Sonic, my burger was terrible." My partner then opened his mouth to me about how his burger was NOTHING NEAR what he ordered. I confirmed that mine was wrong also, he then commented he had a REGULAR SINGLE PATTY CHEESEBURGER just as I received. WRONG SANDWICHES! To add, both burgers were dry, the sandwiches themselves were dry. I PAID FOR TWO sandwiches which WE DID NOT RECEIVE! So someone was having a bad day in your kitchen. Quite frankly, it was a bad experience, and I don't think we will ever return to Sonic for carhop, at least. We avoid Sonic due to the lines. We expected Sonic to be GREAT considering the long lines, both drive-thru and carhop. This visit was terrible. (there is a lot more to my letter addressed to SONIC SANTEE MANAGER and SONIC CORPORATE) read more

I love Sonic but more times then not at this location we've had TERRIBLE service. The employees have been rude. Before I complete order they're cutting me off and telling me my total. Then I order a sonic blast and they say they're out of M&Ms and Reese's so I get an Oreo blast. We get to the window and after 15 min they hand me my blast and tell me they're all out of spoons and offers me a fork! Smh read more

Really great place! They are usually super busy, especially at night, so I understand the longer waits sometimes, but I can see that they're doing their best considering that many younger people work there. read more

In all honesty, the wait time at this location is an absolute joke. They are always understaffed and it seems like there's never any motivation for them to work any faster. The quality of the food is what you would expect for Sonic. I've been waiting in the drive through line for over 15 minutes. I began writing this review when there was one car left in front of me in line. I'm done writing this review and the cashier haven't even handed the customers' card back to them. Avoid the drive through at this location at all costs. *correction. Looking at my receipt, I placed my order at 7:05. It is currently 7:30 and I'm still waiting at the window. Absolutely. Ridiculous. read more

Sucks, just sucks. We went there, me, my daughter, and my son. We had gotten a shake each, and when asked what we want they messed up our order. As well as when we got our correct order. The shakes had been "unshaken" and had syrup everywhere. Not even mixed at all, weren't even cold, and were just juice. Never coming here again. read more

Horrible sonic don't even waste your time here...waited 20 minutes in the drive in and called them and they said oh we'll bring it right out...food was all cold because it was just sitting there SO DISAPPOINTED...if I wouldn't have called them I probably would have had to keep waiting.. DO NOT GO HERE and my ice creams were barely topped so lazy read more

It wasn't bad! However it's over priced since there is nothing special about it especially about health value it's like any other fast food burger. Their customer service were friendly and speedy however it was kind of slow time as we were the only ones sitting on the tables. the sandwich size was large. read more

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The Oreo cheesecake master shake is horrible unless you like drinking pure cream cheese.

ordered just large grape slush and route 44 cherry limeade slush with strawberry. they gave me a normal limade instead of the cherry slush but it wasnt a big deal and we just asked for the right drink. i was disappointed when she took away my wrong drink. i understand she was going to replace it but wasnt she just going to throw it away. sadly the slush they gave me was missing the strawberry and only had one cherry and one lime. the drinks were good, i was just disappointed about not getting what i asked for. i get that mistakes happen but i hoped they would at least let me keep the wrong drink. read more

Just say NO to the 30+ min wait for tater tots that tasted like the end of a 12 volt battery. Not even Napoleon Dynamite would stuff these tots inside his cargo pants' pockets. I sat there in my car, wasting precious gas and A/C to sit in Santee's scorching heat wondering if any female escapees from Los Colinas had stopped by Sonic. I figured 0 out of the 10 escapees would grab a quick to-go order. Even THEY can tell that this is no ordinary fast food joint. There's nothing fast about Sonic. I guess the fastest thing to hit you is how dumb you feel after waiting and paying to stuff your face with sodium, trans fat, and cholesterol. I was better off going to CostCo and paying less than $2 for a Hebrew National polish sausage and drink. read more