Well... came to lunch with one of my sons, and let me just say, I wanted to like this place more…read morethan I actually did. The staff was friendly, especially Amy and Jennifer, and I have to give Amy credit because she was very patient and helpful in explaining the menu and portion sizes. But unfortunately, once the food, drinks, pricing, and portions all came together, this turned into a "thank you, but I won't be back" kind of experience. The place is in a place center and a small establishment better for Togo order but has small seating available inside.
The menu itself seemed pretty standard, but I quickly learned that their portion sizes and prices are different from what I'm accustomed to. I was told the combo portions were more like child-sized meals, so I decided to order two large Orange Chicken entrées with steamed rice. We also ordered two chicken eggrolls and two Thai teas with boba. The total? $53.87 for two people. Now Auntie is going to need you to explain that math! Especially because the prices for the drinks and boba weren't clearly displayed. I actually had to have Miss Amy go over the bill with me because I was trying to figure out how we got to nearly $54. THEN I discovered there was a 3.99% credit-card surcharge that I wasn't aware of. Had I known, I absolutely would have brought cash. So, memo to anybody going: bring your cash!
The Thai tea was another hard pass for me. At $8.65 EACH, I expect a Thai tea to be GOOD good. And as somebody who loves Thai tea, I know what I'm looking for. Unfortunately, this tasted more like a powdered mix, was way too heavy on the milk, and didn't have enough of that actual Thai tea flavor. The boba looked and tasted overcooked too as it was mushy. At that price, "I just couldn't justify it."
The Orange Chicken was fresh and appeared to be made to order, so I'll give them that. But the breading was harder than I prefer, and the sauce didn't taste like traditional Orange Chicken to me. It was much sweeter and tasted more like a sweet-and-sour sauce with a twist. It wasn't terrible, but it wasn't what I was expecting. My bigger issue was the portion of chicken. Once it came out on the plate, I remember thinking, "Ohhh... this is the large?" The rice portion looked normal, but the amount of chicken left me wanting more--especially considering the price.
Now let's talk about these "chicken eggrolls." Chile...
They came out looking EXACTLY like vegetable spring rolls. I actually asked Amy before eating them, "These are chicken eggrolls, right?" because I noticed the wrapper looked different from the eggrolls I'm accustomed to. She assured me they were. So I took a bite, opened it up, and... WHERE'S THE CHICKEN?! There was nothing but vegetables inside.
And I wasn't the only one who noticed. Another customer walked in while I was sitting near the ordering counter, looked over at them and said, "Those definitely look like spring rolls." Ma'am, THANK YOU!
I brought it to Amy's attention, and she went to speak with the staff. A little while later, she came back with a small saucer of cooked chicken and explained that she wanted to make things right as they were hand made and sometimes they forgot to put the chicken in the rolls. I genuinely believe she was trying to do something nice, and I appreciate that she addressed the issue rather than ignoring it. BUT Auntie is going to be honest: that wasn't really the fix I was hoping for.
I had taken ONE bite. The better solution would have been to remake the eggrolls correctly. I ordered chicken eggrolls--not vegetable spring rolls with a side of chicken. Bringing me a little plate of cooked chicken after the fact just made the situation feel even more awkward.
At the end of the day, I don't think anyone was intentionally trying to give me a bad experience. The staff was pleasant, Amy was kind, and the food was fresh. But good customer service can only go so far when the value isn't matching the price.
Nearly $54 for lunch for two is not an inexpensive lunch, and for that amount I expected better portions, better drinks, clearer pricing, and--most importantly--to actually receive what I ordered.
So unfortunately, Auntie will not be returning.
I truly wish them well, but when I spend almost $54 on lunch for two, I shouldn't leave feeling like I had to investigate the bill, question the portions, question the drinks, AND investigate where the chicken went in my chicken eggrolls.
For me, this was a one-and-done.