Waiting almost 6-7 minutes to order and then waiting 25 minutes for our food is completely unacceptable. The cherry on top is that I got a bunch of attitude from the server when I asked her to stay while I checked to make sure the order was right so that I didn't have to wait to try to get someone to fix it. She said they are understaffed like it was my fault. This is the location in Sevierville near the NASCAR go-cart track which I left to get lunch because the line was too long. Should've stayed. read more

Sat for 10 minutes trying to order. Finally left to go somewhere else. Not worth stopping. There's more choices along the road.

After waiting 15 minutes to order. Then receiving our order 30 mins later. I only order 4 shakes!!!! Absolutely ridculous.

Absolutely terrible. Waited for 35 minutes on a Tuesday at lunch to get our food. We had to press the button 4 times before anyone would even answer it. Don't waste your time. Go to Chick-Fil-A. read more

I've always said that sonic has slow service, but this was a new low. We spent 10 minutes at a car hop, and realized it was probably broken. So we went to another spot and waited another 10 minutes and no one talked to us. Finally we went through the drive through and waited another 10 minutes. The man taking our order asked us to repeat it 4 times. The PA system was clearly malfunctioning too. Don't bother with this sonic. read more

The order was simple. One large tot, one large sweet tea, one large fry, one medium diet cherry slush. The only reason for 2 stars was the server was super nice. When she saw my drink leaking she took it back and fixed it. So, large tot was good. Large fry was cold and the fries were under cooked. They were mealy and gross. The large sweet tea was a large unsweet tea not a lot of ice and warm. The medium diet cherry slush was a cherry limeaide. Three out of four items botched. Not coming back. read more

On Vacation and needed a quick meal. Grabbed sonic on the way to our room. Ordered 2 chicken sandwiches, added cheese and bacon for an upcharge. Got to our room .3 miles away no bacon no cheese and chicken was hard. Tater tots and fries were cold. Thanks for reminding me why I stopped eating fast food. read more

Took over 45 mins from the time I ordered till I received my food, only ordered a sonic boom box and a frozen limeade. Seriously ridiculous! Never will come back to this sonic nor another one probably, wanted something fast and it turned into longer than a sit down meal! read more

So we understand pigeon forge in general is busy....however. We stopped at Sonic today & went through the drive thru...we sat at the speaker literally 5 minutes. Never did anyone speak, so we assume it's not working. We pull around to the window (which was backed up so w waited another 5-6 minutes). A lady comes out with an order & asks if it's ours...nope. We told her we haven't even ordered yet...no empathy statement at all.....finally at the window....the girl never once looks up. So after a couple minutes later she sees me shrugging my shoulders as if "ACKNOWLEDGE YOUR CUSTOMERS!" She asked if we ordered this or that....nope. Haven't ordered. She seemed very annoyed that we just pulled around. Nothing. She was by far the rudest in apologetic service person I've ever encountered. Empathy goes a long way Sonic. Train your employees better. This is posted on their FB page as well. I hope the manager and these rude employees read this!! This was on Tuesday March 27,2018. read more

Loved Sonic and our waiter was so nice hotdogs, tater tots are good, but the candy slushies, and milk shakes are the bomb!! We got the butter bourbon milk shake, vanilla milkshake, watermelon with jolly rancher slushie, and the blue rassberry with nerds slushie!! read more

Waited about 1-2 minutes after pushing the button at the parked order areas and no reply. We then waited about 2-3 minutes at the drive through speaker with no answer. Drove up and the guy who greeted us was nice, but how could you not know someone is waiting? We ordered and they had to repeat it back to us a couple times before getting it right. We're waiting for our drinks and a different girl comes up and asks for our receipt because, yet again, they had to double check our order. We ordered 5 drinks! No food. Unsure of why they were unaware of us being there and unable to take our drink orders with ease. They gave us a drink for free but still...if you're gonna have half price drinks be ready to take drink orders! read more

The candy slushes are amazing! The watermelon jolly rancher is the best!! Must try it when you go to sonic. Especially if it's between happy hour then it's half off! read more

Horrible customer service. Several times they have gotten my order wrong and instead of fixing it, I get someone informing me I'm wrong and it's right or I didn't tell them what I wanted when I did. What happened to the customer being right? Maybe in old school but after having spent YEARS myself nn the past working in the restaurant business I have to say they have forgotten how to care for their guest....driving or not....customer service matters. ESPECIALLY when there is another Sonic down on main just a few miles away.....time to stop going to this one and drive to the other sonic! read more

This is probably the worst sonic I have ever been too. Went to outside kiosk to order and they said we had to go through the drivethrough. We then went to the drivethrough and sat there for about 20 minutes before driving up to the window, and it's noteworthy that other people had got their meals from the kiosk. We then proceed to go up to the window only to be told that we had to order back at the drivethrough. Then we sat for another 40 minutes at window till we could get our food. Guy was nice at the end though read more

The one star is for the service. I cant rate the food because i wanted 25 minutes, asked a car hop about it, and never saw anyone again.

Chicken nuggets were hard and grilled cheese burnt. The best thing I had was a root beer float which I would say tasted average

Didn't have ice cream or mozzarella sticks. Claim to be out of all items we needed before we ever even asked. Hmmmmmm.

Best milkshakes in the business as well as burgers. Also, the servers here are heads above anyone else. Keep up the great job!

I love Sonic so much but today the service really sucked, my family and I literally waited 10 minutes to order our food.. and then while ordering the server kept interrupting us saying "I can't hear you" causing me to literally get out of my vehicle. Kept messing up the order while we were still ordering and now we're still waiting for our food after nearly 10 minutes! Won't be coming back here! Also it's not busy at all at the moment, there is probably 2-3 cars in the pull in's and a few cars going through drive thru! Still so very hungry read more

We had to go back because our drinks were messed up. They fixed it with no problem and tasted amazing after but the same thing happened the next day when we went back read more

Over 20 minutes to get 2 drinks. Come on! You weren't even very busy. 12 cars parked and waiting!

Went for a shake and they were cleaning their machine at lunch time, ordered a large mozzarella stick and only got on small marinera packet and my daughters tator tots were cold. read more

Worst Sonic ever! My family has eaten at dozens of Sonic restaurants all across the country and we have always had a nice experience... until now. Wow, this place is terrible. We tried two stalls, the drive through and waited over 20 minutes and they wouldn't take our order. We spoke to two different employees and the manager, still nothing. There were 7 employees just standing around inside doing nothing. Skip this place. read more

Can't use mobile pay cause the staff doesn't know how. Also the lady who helped me was so worried about keeping the restaurants order and delivery times down that she ordered it then immediately went and clicked it as delivered so I could not pay at the stall or on mobile pay. Then she made the drink and delivered it 10 minutes later. Only to then learn I could not pay because she kept me from it. I understand working on your delivery times but to immediately click it delivered prevents the customer from paying. It also meant after food was delivered I had to wait longer because I had to pay another way and she had to take the card inside. That is unacceptable to me there is a reason this is not the normal because that is how card info is stolen. This location needs to train staff, needs to update the signs at the car stalls and needs to follow the set procedures of the company which is not order, mark delivered, then make food and drink. read more

The worst service. I have been to this location multiple times and the outcome continues to be the same. IF you can get someone to take your order you'll still have to wait forever for your food. I once waited over 30 minutes for a bag of ice. In another instance I also waited over 20 minutes just to get someone to take my order (trying in the drive thru and in the pull-up stalls) to no avail. I am a local and will gladly go other places because of how terrible the service is there. After multiple attempts and chances, I will never go back there. read more