So hard to get someone to take your order unless you're in drive thru. This place sucks in service!!

Well I went back..... And probably won't go again for another couple years after forgetting how bad this place is. Took 5 mins to take my order, 15 mins for someone to come out and ask me if I'm waiting for my order, 5 more mins to take my cc in, 3 more mins to get most of my food after telling them twice they forgot a drink, and another 3 mins for that drink. This was with 3 people in the drive thru and 3 people in stalls, I cannot imagine the wait with a few more. Plus the food, I don't get it, it sucks. What's the draw?? read more

This location knows its horrid and does not care. Ive stopped here about 3 times in the past 5 yrs. this last time was by far the worse. Their new " specialty items" were not available. No pickle fries, no dill burger. So I asked for a hot dog-- not available. Okay, can I get a ______ slushy. " not available". Mini corn dogs? Not available. Oooh, got it. The super uninterested, underpaid, crappé kids just didn't want to work on a Tuesday at 11am. I honestly have never been to such a crappy fast food place in my life. They are always WAY understaff, and then their staff looks high and confused. Previously, they could not figure out how to take my cash. Im not kidding this place is a freaking crap show. There is a drive thru Panda Express, a drive thru bagel place and a Jack In The Box right there at the corner. Go to ANY Of those first. read more

This Sonic absolutely sucks. The service here is awful and that's being nice. It used to be great. read more

Worst experience EVER! Go somewhere else, this place is not worth 1 star. duration: over 40min, trips to building 3x, blank screen, no person answers call button ... THEN I get a completely wrong order. 1. wrong drink 2. No FF -Was told Jose would bring out FF -back in car He walked by me 5x -no correct FF. THEN again in my car I pull out burger- 3. wrong burger! 3 trips to the door. Only got excuses excuses how busy she (the order clerk) is with orders, drinks, packaging, long list of business etc . Beware ... ordered then blank screen, no person answers call button. waited 15-20min before I even walked to building... was yelled at to get outside. No waiting room or inside counter... She said my card was no good but when run again it took less than a second to approve! She says they have nothing to do with the machines. 4. Wrong drink- no ff- wrong burger (Not even on the menu board) and no help. When I finally left 47min later after being reduced to a screaming mimi - there are another 3 people who have walked to the building because of machine and wrong orders, unhappily shaking their heads and walking in the parking lot. In the end: Jose told me to throw the wrong burger on the ground as he refunded my money. And guess what? The wrong order bag didn't even include a napkin! Plenty of other places very close by, go there. Seriously, this is a buger and fry drive in .. how hard can it be to get a burger and fry? read more

These guys need to work on their customer service. I drove to their stalls and clicked on the red button to order and was told by a worker they'll be with me soon and asked me to wait. I sat and waited and after several minutes I re-clicked on the button and then a young man said sorry that stalls were closed and only the drive thru was opened at this time. Wth? How are you going to make your customers sit there and wait and not inform them anything? So unprofessional! read more

In my personal opinion, the only thing good going for Sonic Drive-In are the drinks. I've yet to have a delicious experience with their food. Of course service has always been good read more

Solid place for hotdogs, burgers, and the taters! Love the order parking spots for classic look. Slushes are great as well. Kind of dead in the night though, but still good service with great food. read more

This place is just another Fast food restaurant. Sonics are rare to find, and the menus is overwhelming due to too many options (but that's my personal opinion). The burgers were decent, score a 3 out of 10. The fries I'd score a 1 out of 10, alright while hot, but too salty and soggy (and barely hot) for my families liking. We prefer crispy and crunchy fries. Our only liking was the ice cream treats, milkshakes and Blasts (ice cream in cups). The options were pretty interesting and I can say it was a good soft serve vanilla base. So if you want some good ice cream, this is a decent place to stop by for a treat. As for burgers and fries, I prefer other fast food restaurants compared to Sonic. read more

This Sonic sucks, theres a line. You may as well be in traffic. It will take you 30 minutes in the drive through to place an order! Not very well staffed. The way it is these days! read more

We are from the mid-west, where Sonic is everywhere. Was excited to find this location. Ordered drinks, while one was fine the other was incorrectly made, upon tasting that the dirty Dr. pepper was incorrect(it was undrinkable) we immediately went back and politely explained. The manager was was rude and unhelpful. I love Sonic but will save Sonic trips for when we visit friends and family. The restroom facilities were also filthy. read more

My wife and I love to drive down to Sonic from our home in south San Jose to enjoy their banana shakes, slushes, jumbo popcorn chicken, chili cheese tots, and other goodies, and then hit Tractor Supply and the outlets. Once again everything was great and we were spoiled with excellent service from our carhop JoseM. We'll be back! read more

They don't even have a sign saying is only open on the drive window we were in the screen pushing the button and waiting for more than 15 min to hear finally someone say is only open on the drive is really stupid that they advertise themselves as fast food when clearly is not true and why they have all the screens on if they do not take orders in the at least a stupid sign saying that instead of making people wait for nothing read more

Sonic Drive-In - At least a sign or something - Burgers Near Me - Gilroy, California

I'll start this by saying, it was clear that they're understaffed, so I know it's not the worker's fault for the low rating. However, I seriously waited in line for over an hour last night! When I finally get to order, they're out of the blast I wanted plus all out of sodas. When I finally get my food its cold and the blast I ordered was only about half full. This was the first time I tried Sonic since they don't have any in my area. I was really excited to try it since I see the commercials all the time, but sadly left super disappointed. read more

This place is not fast enough for those unfamiliar with the order/pickup rules. It was a 20+ minute wait the milkshake was a study of frustration. Narrow straw and being thick as cake batter was not worth the good chocolate flavor. Never stopping here again read more

Wanted to give sonic a try. Waited at the drive thru for 10 minutes and it didn't move. Decided to walk up and place and order. Waited another 15 minutes. No one answered the "Red Button". Waited with another family and we both ended up walking away. 30 minutes wasted. I guess I still won't try Sonics. Terrible experience for "fast" food. read more

Heading back to LA, had the craving for some Gilroy Sonics. In a hurry and decide to stop here, big mistake. I tried being smart and line up in the drive thru, instead of the drive up. It didn't matter, the one single solitary vehicle in front of me stood there for 7 mins. I pull out and into the drive up, nope not happening either. After repeatedly ringing the call up button, someone took my order with a dark screen. No total was related to me and waited another 5 mins. All together I was here 18 mins before I cut the drive thru, went up to the window and asked for my 2 item order. If you're tired and want to nap while you wait for your food, this is the place for you. read more

Sonic Drive-In - Patty Melt - Burgers Near Me - Gilroy, California

Love the slushy I come here at least once a month for this slush!! The only complaint I have is that there is always a long wait to order and waiting on the order!! The team is always polite but the outside environment is always overflowing with trash. read more

You have to order on the app. I've been to other sonics, and always been able to order from the booths or the drive-thru. Maybe something has changed, but it this one, you have to use the app. Not only that, but it looks like the system isn't working very well. I heard people screaming trying to get their orders, and everything just basically not going well. After trying for about 20 minutes I finally gave up and left. read more

Love me done Sonics! I don't eat here often but the selection is so good They have me coming back for more. Chili dogs and fries are great. My favorite are the different types of shakes and slushies. The blue raspberry is the safe route but who cares go crazy. The options are almost limitless. With the shakes too! Service is friendly and taking my order was easy. Very happy with anything we eat here. I wish the movies had food like this. read more

Waited over 15mins after pushing the red button for service and no one ever answered. Gave up and left.

My fiancé and I just got really bad food poisoning from this place. We were traveling back from LA and stopped by to this Sonic spot. We both ate foot-long chili cheese dogs. Heading back home on the road both her, and I started to feel real dizzy. It got really bad once we got home. I had to take her to the ER. She felt it the worst. I threw up plenty of times at the hospital and had to use the restroom many times.. on top of that the service was supremely bad. They messed up our order, and when I asked for napkins which they didn't provide at first, they were rude about it. I strongly do not recommend this place. I've only been here twice and both times were regretful. read more

Stopped there around 11pm to get a burger and shake. Something seemed off. The side door was open and an employee walked in and out never closing the door (what about flies?) I considered leaving but was tired and hungry. Next morning I was nauseous. Not going back. read more

Love the ice the jalapeños the drinks the entire menu, happy hour is the best , service is great too

Not sure what time service to your car ended, but we parked in a stall 5-10 minutes before 9pm on a Sunday, 2 spots away from another car. When we tried to order through the speaker, the guy said they're closed and it's drive through only. As he was saying that, someone came out to serve the car next to us...strange. Overall, still a nice pit stop for car food on the way home from LA or vice versa. read more

Sonic Drive-In - Chili Fries - Burgers Near Me - Gilroy, California

Literally will never come back to this or any other sonic location. And we've eaten sonic for years. At about 7:45pm Saturday 11/20/21 (last night) we pulled up to sonic to order food for our family of 4. After pushing the red button on our stall and getting no answer or acknowledgement for nearly 30 minutes, we download the app and order online for stall delivery. We put in our order, pay, tap in our stall number, and the monitor on our stall starts tracking our order. It says our order is received and paid and currently being cooked in the kitchen. Order was placed at 8:14pm. After 20 minutes it finally says Victor is on the way with our order. Another 10 minutes go by, no sign of our food or Victor. I then walk up to the restaurant itself and knock on the door. There's about 5 workers in there, no food handling gloves on, no face masks, and they all look to be chatting and moving slower than molasses. It's a mess in there, garage and supplies all over the floor, overflowing trash, etc. Finally as I'm not going away and still knocking, a young boy comes to the door to ask what I want. I said we've ordered 45 min ago on the app and it said Victor was delivering our food to our stall more than 10 min ago. I ask if our order was ready and I say I can carry it to my car myself now. He says they don't know about any order. I show my receipt in the mobile app. I'm standing there outside waiting an additional 10 minutes for my food. He walks out to the door and finally hands me ice cold food. No napkins, none of the sauces I requested in app. When I ask for the sauces he dumped them in my hand with attitude and they fell all over the outside ground. The food was horrible and cold. My kids through their food away snd cried in hunger and said it tasted bad. We will never return. Worst experience ever. read more

Be careful - they use the same blender and don't wash it out before making their blasts. We ordered a couple butterfinger blasts and one Oreo blast. The Oreo blast had butterfinger bits inside and all over the lid. I really don't like peanut butter (and luckily I'm not allergic) but it ruined the taste for sure. read more

Anytime we are coming back from Monterey or Carmel we stop here to pick up lunch. This place is uhmazing! I always get the either the strawberry slushie or sweet tea... not gonna lie but they have the best ice !! Yup I said ICE .... its that good sift slushie yet crumbly ice ... mmmm... what can I say I'm a ice eater... ok ok but back to food. 1. Chili cheese foot long hot dog is delish 2. Chili cheese tots are great to replace an order of regular fries. 3. Coconut cream pie when in season. 4. All slushies 5. Burgers ... your classic good Ole simple can't go wrong burger 6. Popcorn chicken ... yum 7. Jalapeño cheddar poppers 8. THE WHOLE MENU love the nostalgic vibe of a car hop ... if you are lucky your car hop will be on real skates not roller blades. Bottom line come stop by and enjoy some Burger , fries, hot dogs and shakes all for a decent price. Bang for your buck eats read more

If I could give a zero or negative number , I would. Service is HORRIBLE. Waited at the carhop for 20 minutes with no answer at all. Drove to the drive thru portion instead and right when we pulled up , the rude female employee said, "we don't have no ice cream, so no shakes". Even though we just saw them serve the carhop next to us a minute earlier with milkshakes. read more

When we arrived there was a long line in the drive thru. I don't live in the area so I wanted to get a quick ocean water before the drive home. We ordered online and pulled into a stall to check in. When we pushed the red button we were told it is drive thru only and cash only. We said we ordered in the app. After waiting someone brought the food. He said they only had one person cooking and other is on break. So first my ocean water doesn't taste right and tastes more like club soda. We also ordered some mozzarella sticks and tater tots as well as a kids meal for my child. The mozzarella sticks were burnt and the tater tots were burnt as well and crispy. The food was not good at all. I decided to look inside my ocean water because it felt heavy and I wanted to see how much ice was in it. Well it is good that I looked inside because there were two flies floating in the top of it. So gross. It's one thing that the food was burnt and bad but flies inside of a fountain drink is unacceptable. This was not a good experience and I will not be going back. read more

Sonic Drive-In - Flies floating in ocean water gross - Burgers Near Me - Gilroy, California

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Other reviews about this online order crap and the slow service is real. I ordered online and set a time for pick-up. Everyone seemed clueless and had to talk to several people to make sure they got our order. End up waiting over 30 minutes. Absolutely ridiculous. Never going here again. I highly recommend you find yourself another place to munch. read more

So disappointed. We always look forward to this stop on our drive up to the Bay Area. The stalls are marked app ordering only. Great! I always use the app. Only ordered drinks this trip. Ordered 2 drinks--just Coke--and after 25 minutes walked up to the window and there they sat. I understand that every business seems to be short handed. If you can't fill orders for cars parked in stalls, block off the stalls. We won't be back. read more

Just dripped in for Chicago dog and found out they don't carry them anymore!! This is totally disappointing after at least 10 years of Sonic Chicago dogs. The all natural lemonade and tater tots were great but without a Chicago dog, may not be coming back as often. read more

I love sonic. But this location absolutely sucks! The grown man that works here, that's right, I said grown man, not teenager on this specific night. Refused to take any orders at 11:30. It does not close until 12. I drove 40 minutes to the sonic with my kids just to make the night exciting and do something special. It's summer, and time to have fun. But clearly the self centered guy that works here does not understand customer service and how to work hard. This was VERY disappointing and I hope sonic will make this right. read more

Food has changed since the last time I was here a few years ago. The food doesn't taste the same unfortunately. Service was great though. Our order didn't take long at all. Staff was friendly. read more

Sonic Drive-In - Burgers Near Me - Gilroy, California

Stopped by Sonics for a milkshake on the way home. Pulled into stall #3 pushed the red button and waited. Car pulled into the stall next to me and started to order. I walked over to the door and they said I had to order from the car or main kiosk. Place was dirty. read more

If I could give this 0 stars I really would. Having 1 car hop is no excuse for delaying our order further and serving others first who have placed their orders after ours. I tried to be patient and wait but of course when you are the only one left waiting and you got there first, your gonna end up with an attitude for sure! Service needs to improve drastically. I'd rather drive out to Hayward for our next fix. read more

Welp. This'll be the last time i visit Sonics in Gilroy. Short story is ordered at the bellhop drive in. Guy comes and and spills a large chocolate milkshake on me. Sincerely apologized which was fine, it was an accident. Grabbed me a bunch of napkins and wet wipes, remade the shake. It is what it is. Two of the cream slushes were just slushes and they were melted. Went back three times to get them fixed and only on the third try did I get a semi decent cream slush. Workers were certainly helpful but whoever is in the kitchen is seriously slacking. Good luck to future patrons. Avoid if you can. read more

The girl who had her shirt tied up who wants to give hoochie status so bad that hands out orders needs to be fired and im talking about the one with a dented nose they should all be wearing name tags to make proper complaints about them this is ridiculous because the drive through employee couldn't understand our order and kept rushing us on ordering so we asked to drive up to window to let them know EXACTLY WHAT WE WANTED just for them to automatically ask for payment instead of reading back our order like EVERY fast food place normally does we are first time customers and this sonic truly just made me dislike this restaurant all together because of their awful employees read more

The drive-up stalls have screens and menus lit, but if you try to use one they tell you they aren't doing that. The card reader went out the night I visited. A staff member came out to tell me this after I'd been waiting in the drive-through lane for about 10 minutes. I left to get some cash and came back. After waiting 20 more minutes, I finally got a chance to order. However, they told me they were not serving what I wanted - a shake. They then told me they had not been serving ice cream for the past hour. Don't give this location your time. read more