Took a family member here after some fasting lab work. Arrived shortly before 11am and the place was already jam-packed. The line for the 2 Lane drive through snaked out of the parking lot. Finding a parking spot was challenging. We went inside to order and eat. As usual, the line moved fast, the order came out correct despite what looked like organized chaos. The food was tasty. We found a two person table (one of the only ones not occupied). The In-N-Out employees were trying their best, but you could see that the pace of work here was crazy fast. Though the employees looked tired, you did not see the "burned out," "I could care less about this job," glazed over eyes that you see at many fast food places. It looked like there were assigned staff to patrol the eating area to make sure everything was clean and well-stocked. So, why not 5 stars? Honestly, it is the very success of this chain that makes the eating environment less than pleasant--it is soooooo crowded that I feel stressed every time I go to and In-N-Out burger anymore. read more

Stopped here to grab a bite to eat while our car was charging. Now, who doesn't love In and Out. I got a double double animal style. And some fries with their yummy spread. Service is always good here. And inside is always packed with friendly people. read more

In-N-Out Burger - Animal Style and French Fries - Burgers Near Me - Gilroy, California

The food and employees are okay but their drive thru configuration is very poorly managed. It leads to confusing and extreme irritation. They are not set up to have run like a ChickfilA line yet they try. Not worth the frustration to sit for half an hour in a mess for a hamburger. read more

You won't be in-n-out at this location that's for sure :/ Gilroy location seems to have a consistent issue at night with speed of service. I don't care if the burger is good if I have to spend an hour in the drive thru. P.S either fix your drive thru or have someone out there ! People cut in line constantly ! read more

The Gilroy In-N-Out never misses. Even when they're slammed, the staff is super nice and the speed of service is impressive. Their 2-lane drive-thru is usually a total breeze, but if it looks too backed up, definitely park on the side lot and just walk in. It's way faster than sitting in line, and you're in and out in no time. Consistent, fresh, and always a great stop! read more

In-N-Out Burger - Burgers Near Me - Gilroy, California

See all

I went to In-N-Out tonight. I have lived in Gilroy my whole life and have been going to this specific one for MANY years. This store has had an issue that hasn't been fixed in months. There is a sign in the drive through that states, "stay right" however, most people stay to the left. I typically push it off as whatever but tonight it took it to a different level. I was about to enter the split when this women entered the left side and cut. This woman next to her rolled her window down and told the cutter that there 1 lane and it was to the right. The cutter then started screaming and eventually got out of the car to confront the other woman. The "manager" then came out to "fix" the situation but in the end sided with the cutter and basically shoved off the woman doing the right thing. After seeing this, I have lost all respect for this establishment and will NEVER return to the Gilroy In-N-Out ever again! read more

Quality/Quantity - We had a huge late breakfast, yet my daughter wanted to still eat lunch?!?! How does she eat so much? And on top of that, she got double meat. But I guess to justify all that food, she skipped the bun and got her burger protein style. See pictures. I got my usual cheeseburger - Consistent as usual. Lastly, I treated ourselves to fries. It has been a while since I was on a (failed) health kick... Again, as usual, a simple menu done well. Atmosphere - Consistent. Indoor/outdoor seating. Drive thru. Clean busy environment. Actually, we got our food relatively fast (for an In N Out). Service - Good. Price - $14, inexpensive. Owner Comment - Congrats on your success since 1948 with your 400+ locations and still keeping it within the family!! Thanks for keeping it simple and good! And congrats on now being in the following states: Arizona, CA, Colorado, Idaho, NV, Oregon, Texas, and Utah! read more

See all

Was staying in Hollister, California and was trying to find the closest In-N-Out. This In-N-Out was just like every other In-N-Out I've been to...amazing and delicious! I ordered a 4X4 animal style, add raw onions, add whole grilled onions, extra toast, toasted bun with fries and I was definitely full. The quality is consistent with all in-n-outs which is great! Staff was attentive and friendly and the place was clean and tidy. read more

We came here while charging our car at the EVgo station nearby. Food: quick, more affordable than fancy burger places, delicious The drive thru is insanely busy even tho it's 2 lanes. But someone was there helping take orders. The inside for dine in was also busy but there were people cleaning tables and we easily got a table. I think it'd be nice if the fries were crunchier but these tasted less oily and healthier. Overall love in n out! Their basic menu design is so nostalgic lol. Overall about $20 for 2 adults and 1toddler- hamburger, 2 double double and fries read more

In-N-Out Burger - Not bad for 3 burgers + fries! - Burgers Near Me - Gilroy, California

Always super busy, but have never had a bad experience here. Food is always delicious. We tend to eat inside due to the long drive thru line. It can be hard to find seats, but we've fortunately always managed. Only complaint is that the tables seem to be left dirty for long periods of time, but we usually just clean it ourselves. read more

In-N-Out Burger - Burgers Near Me - Gilroy, California

See all

The best food. Quick, fast, delicious, NEVER have they gotten my order wrong. Not once. I highly recommend coming here

Jorge is awesome! He made sure that our wait in line was very fast. Even told us to time it and promised that the line would go by fast, he was absolutely correct. We timed our wait and we got our food in record time. Him and his staff were exceptional. Lidia and that guy that looks like Rico suave were all great. read more

I have only been to In n Out one other time in my life, over 20 years ago. The look on the gals face when I told her that was priceless. I wanted to make sure they didn't put ketchup or weird sauce on their burgers. I got a cheeseburger with light sauce, it was perfect. We split an order of fries which was plenty for both of us. We sat in our car to eat. Loved it!! Will be back read more

In-N-Out Burger - Lunch! - Burgers Near Me - Gilroy, California

I stop by here anytime i am coming home on a road trip and it's a tradition at this point they're so quick and i love how clean it is there!

I don't know why it is so hard for this location to control their drive thru line. When you enter the line, it says for drive thru to stay to the right. The cars line up and then all of a sudden some impatient cutter decides they are going to cut and form a line in the thru traffic only side to merge in at the last minute. The line forms behind the non line and then all of a sudden you are 10 cars behind where you should have been. I have brought this up multiple times to management and I have contacted the corporate office as well. Nothing ever changes. It's not hard to tell the cutters to stop cutting. If they don't care enough to manage their lines, then I dont care enough to spend my money here. Do better. read more

A typical In-N-Out location but this joint is one of the more vital locations. Gilroy Outlets doesn't have a lot of food places around so this place is one of the most valuable and affordable options. Still love the cheese burgers read more

In-N-Out Burger - Cheese Cheeseburger - Burgers Near Me - Gilroy, California

Appallingly slow service, line was at the door and only one register was open at 10pm on a Saturday night. It took 20 minute to get my order of a cheeseburger and fries. The burger was cold, the fries were under cooked and over salted. I don't have high expectations for cleanliness of a fast food chain but this place was disgusting, overflowing bins, trash everywhere, bathrooms not maintained. read more

Gilroy's In-N-Out is better than San Jose and Morgan Hill Morgan Hill they act like class they have no respect Gilroy does they taking pride of their food lVery clean. The food taste better. A one out of 100. I'll give it 100. Keep up the great work. That's what team works all about. You want to teach your employees properly go Gilroy !!! They won In-N-Out !!!! read more

recently visited In-N-Out, and while I've always loved their burgers, my experience this time was unfortunately tainted by something pretty upsetting. As I was enjoying my meal, I found a short male hair in my burger. It completely ruined the moment. I couldn't help but feel disgusted and really disappointed. Food hygiene is something I take seriously, and it was hard to overlook. That said, the burger itself was still tasty - juicy, fresh, and satisfying, like I've come to expect from In-N-Out. But the presence of a foreign hair definitely left a bad taste in my mouth, literally and figuratively. It's a shame, because I really enjoy the food here, but this experience was a major letdown. I hope they can improve their food handling standards to avoid this kind of thing happening again. read more

In-N-Out Burger - Cheeseburger - Burgers Near Me - Gilroy, California

See all

We arrived late, around 11:00 PM on a Friday, at the Gilroy In-N-Out Burger during a road trip. There was a long line at the drive-thru, but no line inside, so we decided to order inside. The staff was super friendly and efficient. Having been to a lot of In-N-Out locations, I can confidently say this one had the best burgers. The presentation looked like something straight out of a burger commercial. The burgers tasted perfect, and even the bread was delightfully fluffy. Highly recommend this location. The ambiance is what you would expect, and parking was easy. read more

In-N-Out Burger - Variety of Cheeseburgers from standard to very modified. - Burgers Near Me - Gilroy, California

See all

I stopped by the drive-in while on a road trip and ordered a grilled cheese with grilled onions (it's not on main menu posted at the restaurant, but it is an official vegetarian option from In-N-Out which is essentially a burger minus the meat patty), and regular fries. The "grilled cheese" is a little cheaper than the meat burgers. At the time, a worker came out to the cars to take orders which helped speed things up since they were able to take orders while other workers prepared the food, so that orders would be ready in a timely manner. I thought the fries were pretty good. I liked the burger too, but I do wish In-N-Out actually offered a meat alternative instead of only a version with the patty removed. Their spread (sauce) is also pretty yummy. read more

In-N-Out Burger - Grilled cheese with grilled onions, fries - Burgers Near Me - Gilroy, California

Best inn n out burger I've had in a long time! This location slaps, good organization and great quality food:)

Guy cut in front of myself and 4 other cars in line. When I called him out on it insisted we were just waiting in the single line before it split into 2 because we wanted to. Denied cutting and proceeded to name calling. I did call while in line to ask them to send out a manager. No one came out. I told the girl taking orders. She took my order and instructed me to pull in front of him when line merged back into one. Of course that did not work and would still not have been fair to the others behind me. The employees were nice but served the line cutter as usual. Considering how long in-n-out lines are this is unacceptable. If this is how they run the drive thru line why shouldn't everyone cut. Other than a desire to be decent of course read more

Good customer service past few visits from the employee taking the orders outside to the cashier taking the payments. That's where it ends. Fix your drive thru window where the employees don't give all of the food or lack giving friendly customer service. You'll ask for peppers or something else and they get quiet and blank stare. There was an employee in the back doing the refills of sodas and they were aggressively putting down the cups once filled causing the ice to "explode" inside read more

I told Giovanni to eat there and waited a total of 26min. I got my food cold and I was Alr done with my drink before hand. Waste of time fr. I was 24 but somehow my friend who ordered right after me was 26 how does that even happen within a matter of seconds? Annoying read more

The burger was fresh. Just plain meat and cheese and perfect bun. I would definitely recommend this place..minus the long lines...it definitely beats other fast food burger joints in the area so far. read more

The food is always a hit! Most days there is a long line but moves pretty quickly. The staff are quick and the inside is clean. Downside is parking. read more

In-N-Out Burger - Double Meat Protein Style - Burgers Near Me - Gilroy, California

Burger was hot, veggies were fresh and bun was toasted to perfection - service was friendly and efficient

The In-N-Out drive through experience is going down hill in Gilroy. A few times now when I've ordered in the drive through my burger and fries were both cold when I received them. This has happened 3 times now. Also I HATE what they have done with the new drive through lanes. They created 1 lane, that turns into 2 lanes, then back to 1 lane!! How dose this make any sense. It also makes it where if Iv been sitting in a lane for a few minutes and I just so happen to be in a lane with more cars, a new car can come right up in the second lane and get served before me even tho Iv been sitting here already. Super disappointed in whoever's decision this was. If it wasn't broke, why fix it? read more

Take out burger found out they forget to put the meat just the bun cheeze and veg Poor service ,check your order always read more

Thank you for saving the night tonight! Even though this location was inundated with prom Guest everybody was nice and friendly. We got through the line extremely fast. The burgers were delicious and they saved us from a very horrible experience at Applebee's. Please see my review below for good laugh- (joke was on us I guess) thanks again for being consistent and delicious! Always clean and well lit with fresh food you can't go wrong. Always a pleasure at this burger joint read more

This location has plummeted downhill. I hesitated to write this review, because, as a busy chain, you would expect some hiccups here and there. Not so with the Gilroy In-N-Out. The past four times I have visited, service has been absolutely appalling. The drive through wait times, while expected to be slow, have been a painful creep. At any decent location, this is ameliorated by quick-as-possible turnover, excellent service, and attention to detail. This location, however, is not only slow, but the staff is incredibly rude as well. The first of four bad experiences here, we waited almost ten minutes for our order to be simply taken. Assuming it was a similar situation to other fast food restraunts wherein you pull forward to the window to have your order taken late at night, I did so, only to be met with condescending sarcasm from the host admonishing me for not being "patient." The exact quote was, (complete with snarky hand signs) "next time... I recommend... Patience." Note that I was not even acknowledged the entire time I was parked in front of the speaker. My final visit, meant literally as I will no longer be going to this location for a late night, post work, junk food fix again, was truly the final straw. Not only was my order incorrect, not only were our fries overly salty, not only was the wait time ridiculous, (almost thirty minutes) but two employees actively had an argument with each other as we collected our order. No sooner had I grabbed the last of two bags had an employee rushed to another exclaiming, "WHY DID YOU SAY I'M NOT HELPING YOU!!!" A lack of professionalism seems to be a hallmark of this place. Lastly, and this is not the fault of the employees or the restraunt, but the customers who go to this location are the worst of the worst. We had to endure a man-child driving his Mommy's Corvette incessantly revving his engine, the person in front of us deciding the wait was too long and nearly rear ending himself trying to abandon the queue, (in spite of the cone barriers being in place) and multiple cars fighting each other for the microphone in the merge line. Enduring the line is not worth it. The lowest common denominator that go to this location actively make it dangerous, and the rude, untrained employees waste everyone's time with their ineptitude. Corporate either needs to come in and retrain, or clean house. It's a shame: this used to be a fast and efficient spot for people in a rush. Go to Morgan Hill instead, if you really need In-N-Out. read more

The pride and joy (and staple) of the west coast. Shake Shack has come to take market share, but they won't overtake much. INO fans everywhere will live or die here. The burgers here are classic: tomato, lettuce, and a "spread", a sauce similar to 1000 Island dressing. Raw onion slices are a default, but you can order a custom with grilled onions. mmmmm The #1 Combo (the Double Double") is where it's at for me: 2 patty's, 2 cheese, fries, and a soft drink (that can be changed for a milkshake for a nominal fee). All this for around $9.60 (nearly $3 more compared to a couple of years ago). Still...mmmmm It's not a 5.0 star burger, however, it's a near experience overall for what it is -- a quality $5 burger. mmmmm Secret Menu: =========== They say there are 17 items on the secret menu. The most popular is to order your burger "Animal" style, basically, extra sauce on everything, extra pickles, and grilled onions. You can even order "Animal" style fries! A "3x3" (3 patties/3 cheese) or a "4x4" is (4 patties/4 cheese) -- dare if you must. Things like "Protein" style, no bun and between lettuce; grilled cheese (no burger patty), Doggy patty (just a single burger for your pooch), etc. Root Beer Float, Black and White Shake (chocolate and vanilla swirled together), Neapolitan Shake (choc, straw, and van). Have some fun. Location specific: Gilroy, CA ========================== Not the mecca of good grub, and surrounded by a bit of a ghost town of shops and other restaurants -- thanks pandemic! In other words, doesn't make me jump with joy coming to the area. With one of the largest volume In-n-outs, massive and winding of many cars drive-up, and busy busy walk-up, still, all the great stuff enjoyed by In-N-Out lovers. Fun Facts: ========= Did you know that one patty is only 2 oz? read more

Always hits the spot. Good food. Great location. Great service. Definitely a go to spot when the craving hits!

This is the 4th time I get my order wrong! I have tried to be as simple and clear as possible but somehow I always get my order wrong. I simply asked for 3 double double meals, a cheese fry and 2 plain number 3's with no meal on the plain burgers. This is quite frankly ridiculous as you can see from the receipt. To add more fuel to the fire. They didn't even give us straws for our drinks. I wish this was a good review since this is me and my families go to spot but this just very infuriating to have happen consistently. read more

In-N-Out Burger - Receipt - Burgers Near Me - Gilroy, California

This is the only In N Out that I have been to that has the worst service when it comes to asking for no salt, I've came here and all 4 times, I've asked for either well done and no salt all the time. I ask for well done fries and I get soggy fries. The past 4 times I've asked for no salt on my animal style fries and all 4 times they are saltier than the ocean. I'm sure it's not that hard unless you're truly incompetent at following instructions. Do better, this is the only in n out that does this. Hire competent people that actually listen and follow instructions. read more

By FAR the best In n Out I've had. Never thought In n Out bread was stale until I went here and tasted FRESH In n Out bread on my burger. HUGE difference read more

Fast and convenient after shopping Gilroy outlets ( not many food choices) . Ordering to eat in was actually faster than going to drive through at Friday @8 pm. The Double Double Cheese Burger with grilled onions, pickles and spread is my classic favorite along with the Neopolitan shake. read more

In-N-Out Burger - Double Double Cheese Burger, Fry - Burgers Near Me - Gilroy, California

Asked for chili's ahead of time and didn't get them and then we asked the lady and she gave us a very tired look. The lines were also not being handled in the best way. We also got it for the car and only got 1 box read more

This is the third time I actually ordered to go, and the fries are half cooked. You can taste the raw potatoes. Cook fries to an edible degree. read more

In-N-Out Burger - Half cooked French Fries. - Burgers Near Me - Gilroy, California