I had the misfortune of visiting this establishment today to pick up an order to be delivered. The customer to whom I was delivering, let me know that I was at least the fourth driver to be assigned to this order and was asking me for an update.
From experience, I knew immediately that the first driver assigned to the order had more than likely stolen it, and that other drivers had received the order and then just unassigned the order (never letting the delivery service know the situation) which ultimately only frustrates the customer, but it does continue to raise the fare for the driver, which was pretty inflated by this time.
I did not want the customer to have to continue to wait, and since the fare was so inflated by this time, I made the decision to just re-order the exact same order and pay for it out-of-pocket, since it would still be a pretty high paying payday for me personally for the order especially with the short drive involved.
I approached the kitchen and confirmed my suspicion that the original order had already left the restaurant and was never going to make it to the customer.
I did not ask to have them remake the order for free as I was offering to pay for it myself.
The manager was either having a horrible day or is just a very rude and hateful individual all of the time and could only respond "I need them to submit a ticket."
I assumed by "them" that he was referring to the delivery service and I tried three times to ask him if he would just ring up the ticket and I'd pay for it out of my pocket.
His response to that was to very angrily say "get out of my restaurant" three times. I looked at him in disbelief, went to my vehicle, pulled around the building into a stall and re-ordered the customer's order. (Someone took the order verbally over the speaker which was all that I was trying to get done with the manager in the first dang place.)
The restaurant was not busy and the order was given to me fairly quickly; however, the actions of this manager were beyond ridiculous.
I don't know if he was just having a bad day, has a bad temper 24 hours a day or if the responsibilities of being a team leader is just too much pressure on him; however, it is not the face that the franchise owners would want representing them nor the company itself.
These reviews probably only get seen by the public and the manager himself, so I'm sure that nothing will be done to address the situation; however, as I look through all of the other recent reviews - this restaurant is off the rails and his lack of leadership and professionalism is exactly why....just in case the franchise owners are wondering why.
Dude is a ticking time bomb.
He is not the answer to any questions that the franchise owners may have on regarding why this particular store is failing.
The only question he answers for the franchise owners is "who on staff is most likely to casts to be named in a law suit?"
I repeat: Dude is a ticking time bomb. read more