First, service while finishing my meal has always been great. The person checking on how I'm doing and offering to pick up any unneeded items has been friendly and engaging. However, you order food on your own here, so there is no interaction from the start of your visit here. While I appreciate that self-ordering allows seeing the entire menu easily and allows for clear modifications, I find it takes much longer than just talking to an employee. And waiting in line to order takes longer than waiting in a line to order at a counter. I really dislike this part of Shake Shack. Other than that, the food I've had has typically been solid, so despite my recent visit being disappointing, I'm not lowering my stars. I only ordered onion rings and a root beer float, but my onion rings had excessive salt. I had to wipe off salt in order to eat them. That wasn't a positive experience. The root beer float was exceptionally average. Shake Shack is conveniently located close to the Alamo Drafthouse and is a cheap alternative to other dining options in the area. It also typically has quick service, so it works as a quick bite before a movie. I still plan on visiting this location, but I'll not being ordering onion rings! read more

See all

Deeply disappointed that they no longer have vegan ice cream or milkshakes. They were excellent, and honestly, the whole draw for me. Sure, I'm glad they have a vegan burger patty now, but the regular bun has eggs, so you're relegated to the gluten-free option or plain old lettuce. The fries are absolute trash; limp, doughy, and bland. Then, to add insult to injury, it's as expensive as a decent full-service restaurant, which is not. When you're hungry, want something fast and casual, it's fine. For the location and price, it should be so much better. read more

It's 1.5 stars for me, I'll round up to 2. Not a complete disaster, but I'm pretty sure after my 2 visits I'm done with this place. Don't mean to be a Shake Stack Pooper Scooper but it just doesn't ring my bell as much as it rings my pocketbook. The best thing on the menu is the Fried Chicken Sandwich - it's solid yet not top notch. I ask for onions (wow - no extra charge?!? Kewl Beans!). The next best thing are the malts and ice cream, problem is it costs the same as 2 gallons of premium ice cream or 1 gallon of premium gelato you can buy at the store. You definitely don't get bang for the buck here by any means. First visit I got food for 2 of us - it cost a whopping $47 not including tip. That's $24 bucks for a sandwich, fries, cheese on the side, and a malt / shake. WTF? We should have went to P-Terry's down the road and spent one-third for nearly the same thing (minus the side of cheese). I'm talking $18 vs $47 - - WTF? And I'll be very transparent here - we definitely think P-Terry's tastes better. Way better. That's the other thing here - I can't explain it, but after my 2nd visit here I just had this "bad taste" in my mouth. This food tastes "manufactured" to me, if that makes sense. Every place has it's own "taste" so to speak, and IMO this place just doesn't taste that fresh or unique or out of this world. It has this blah to it that doesn't do it for me. That's when it hit me - - they've gotten $75 of my money so far, and that's it - I won't be back here because it doesn't excite me for the whopping price I'm paying here, and it just doesn't do it for me. Well those 2 visits mentioned above were back in 2024. After staying away for a year I did make it back in the last couple of months using their BOGO offers. The Chicken Sandwich was good, but it was small. I got a Chicken Sandwich from KFC - it was 30% larger breast and tasted better. So I won't ever go back to pay $10 for and undersized chicken sandwich. Went back a couple of weeks ago for the double cheeseburger. BOGO, and these suckers were like double large sliders. And they were way too salty too. Just did not taste that great, and their shake sauce was way too salty too. So it continued to be very disappointing Shake Shack experiences as I have yet to have a great or phenomenal food experience here. It's oh for four, and that's about $100 spent with low results. The only positives are the service always is friendly and attentive which bumps them up to 2 stars, but their food just doesn't measure up to the hype and expectations and premium pricing. There are plenty of other burger and chicken options out there to keep me going. read more

See all

I was first introduced to Shake Shack from out of state before I found out Shame Shack existed in Texas too! These burgers are so good! Great to grab after concerts downtown! Their spicy fries are super spicy so I will definitely get the regular fries like I normal do. For spicy lovers you will like that! The strawberry with strawberry boba pearl was tasty! The Oreo shake was yummy too! The meat is juicy and it's everything you want in a guilty cheat meal! So good! Do I recommend this place? Yes! Great burger and good prices! You can never go wrong with shake shack ! read more

See all

I love the staff here! So friendly, helpful and extremely fast with your order regardless if they have 20 online orders. They are very attentive to the needs of the customer. read more

I ordered lunch there today, expecting a great meal, service, and relaxing environment. Well, the burger was tasty but oh so small, the onion rings were tasteless and greasy, the chocolate shake was good but again oh so small. To top it off, they don't have any WIFI for the customers and my cellular service dropped from 5 bars 5G outside to one bar LTE inside the restaurant. The lady I spoke with was quick to tell me they had WIFI in their back office but it wasn't for customers. This seems to indicate they really don't want customers there for any reason but eating their food and giving them excessive money for the privilege of going away hungry after paying inflated prices for everything. I'll never return to any Shake Shack ever again. read more

I remember when I once waited over 3 hours to eat at Shake Shack at Madison Square Park in New York back where there were only 2 locations. Fast forward to 2025, and I am still excited to visit Shake Shack which is now on South Lamar. You can place an order at the counter and they provide you with a number and call your number when your food order is ready. I like that you can see into the kitchen and watch your food order being prepared. This visit there was virtually no wait which makes me grateful I no longer have to waste 3 hours of my life to enjoy their burgers! I came here before a movie showing to grab a quick bite. I still had my $10 birthday reward coupon to redeem. I was excited to see a specialty Shake flavor Dubai Chocolate Pistachio Shake that I just had to try. The shake is made with real pistachio frozen custard mixed with toasted kataif shredded phyllo in a crackable dark chocolate shell, topped with chopped pistachios and crunchy kataiti. The shell cracks and breaks into little pieces of chocolate to enjoy with each sip. It was a delectable and unique treat that hit the spot on this hot summer day! I also ordered their namesake ShackBurger, a made-to-order quarter pound single patty of 100% Angus beef with American cheese, lettuce, tomato, and ShackSauce on a toasted potato bun. Each bite of their burger is balanced with so many fresh toppings. If you are feeling extra hangry you can get it with 2 patties also. I enjoy their crinkle cut fries as well and usually order them with the cheese sauce for dipping. I noticed this last visit there are more sauces and toppings for the fries like ranch and spicy options. Yay for the addition of fried pickles. Overall great fast food option with fast service, great burgers, shakes and sides. They always have a unique shake option that is worth a try. I will keep coming back! read more

See all

I remember the quality being better and Shake shack before. It's not that good anymore. The meal is alright. The restaurant is spacious and clean and it offers a good view of downtown. read more

See all

Rode to shake shack on my e-bike and ordered food. Once my food was brought to me, a worker explained that there were a group of kids on e-bikes spitting at people, I would never spit on somebody. The worker then proceeded to kick me out because my e-bike resembled that of the kids that were spitting. Cant believe this experience wish I had gotten the workers name. read more

I am not the right person to write this review. I had an allergic reaction to the cheese sauce. But really, Shack Shake Austin did nothing wrong. The ingredients for the cheese sauce are completely benign. I honestly think this was a freak occurrence where something like pollen from the outside world flew into one pot. Pollen falls on dogs ... it falls on tables ... it falls wherever. You can't live your life avoiding pollen. * * * How is Shake Shack for gourmet eating? The hot dogs are absolutely positively outstanding. They cut them in half, and grill them flat. Served on a fine roll. Fine char on the dogs. A destination dog. * * * Don't waste your money putting the famous cheese sauce on the dog. It is designed to be a mild cheese sauce and it doesn't add much to the flavor. A well charred frankfurter is something to savor all by itself. You could skip the mustard and skip the ketchup if you wanted to. A good dog is a good dog. read more

Man... F' this place! $4.50 for onion rings = 4 onion rings! 4 ! I'm so sick and tired of being ripped off.

Shake Shack has been my guilty pleasure since discovering it in the east coast. I've never looked at another burger the same way since. When asked the usual "Whataburger" or "In-n-Out" debate, my preference is Shake Shack, because what can beat a smash burger?? I'm not looking for healthy, I'm looking for wealth (of the belly). Shake Shack knocks it out of the ballpark, every time. From the quality of its ingredients to its seasonal offerings, to its dog friendly bites, there's always something for all to enjoy. read more

I love shake shack and couldn't wait to try this location. It is really nice inside and out. The architecture is cool and modern. First time trying the chicken sandwich. Juicy, full of flavor, not too greasy. I would order this again for sure! The burger was awesome as usual. I got the shack burger. Yum yum! Crinkle cut fries just like we used to have growing up. The service here is really what stands out. Someone came around to all the tables to make sure customers were taken care of and to see if there was anything else anyone needed. I can't wait to come back! read more

It's been so long since I've had Shake Shack so we decided to give it a try again for dinner tonight. Not only have the prices increased over the years with inflation, but I swear the burgers have also shrunk in size too (especially the buns -- my partner said the buns look like the buns that they serve you in the cafeteria back when we were kids lol)! Don't get me wrong, the fried chicken sandwich and black truffle burger were good, particularly the side of truffle mayo that came with our truffle fries. I also appreciated that the smash patty was cooked to medium rare, which gave the burger a nice tender texture. With all that being said, we paid $40 for 1 burger, 1 sandwich, 2 orders of fries, and 1 fountain soda drink. For that price, I would have either just paid a bit more to go to Hopdoddy or paid significant less at P. Terry's to be honest. I still perceive them as a fast food restaurant, so the price we paid just ultimately wasn't worth it. read more

Shake Shack Austin, South Lamar - Truffle Fries (top left) and Cheese Fries (top right); Avocado Bacon Chicken Sandwich (left) and Black Truffle Burger (right) - Burgers Near Me - Austin, Texas

I mean those of you that know me know that Shake Shack is my guilty pleasure. Not gonna lie. It used to only be when I'd visit DC or NYC. Then Pittsburgh finally got one right before I moved to Austin. I'm rambling. All of this is just to say how much I adore Shake Shack. This is now my top 5 Shake locations. Perfection. read more

I am giving this four stars because parking is hard. All the stalls we're taking in both parking garages at 5pm. We had to park on the street in one of the neighborhoods. When entering inside, you order through the kiosk for card or pay cash at the counter. They really prefer you to order on the kiosk. We got our food in a timely manner which was 10 minutes. This was Jeff's first time ever trying Shake Shack! My burger was super pink. We did like the lemonades, but I felt it was on the pricier side. The fries were nice and crisp and he liked his sandwich. If we decide to go back, it would probably just be to a different location. read more

See all

The new veggie burger is delicious! The shroom burger is pretty good too. This location has a huge indoor seating area and patio seats. You can self order at the kiosk for dine in or takeout. Parking is at the lamar union garage adjacent to the restaurant. read more

See all

Staff is friendly food is good and plenty of atmosphere to go around definitely a must go

The truffle burger is the best! Juicy burger patty, melted cheese, and umami truffle make this cheat meal so worth it. Service is quick and friendly. Despite this being a food chain, their employees walk around the dining area and check in on you. I appreciate that extra bit of customer service! read more

Shake Shack Austin, South Lamar - burger and fries - Burgers Near Me - Austin, Texas

Fries, chicken burger, and chicken nuggets were all overwhelmingly salty... and truly not good. I didn't finish more then10% of my meal before calling it a day. So many other burger places with a similar price and much better quality. read more

DoorDash - No complaints. Double bacon cheeseburger with a lemonade. Burger was still warm and stacked nicely, the lemonade had the perfect about of sweet, sour and tang. read more

Shake Shack Austin, South Lamar - Burgers Near Me - Austin, Texas

the burgers are good, my son says the crispy chicken sandwich is the best he has had ... better than chick fil a . The service and speed here are awesomea The employees are really nice . The only loser so far is the grilled cheese - abominable is an appropriate word, it went in the trash . $5 for two Tiny slices of mushed slightly burned bread and not all the way melted American cheese . It should be off the menu , so stick with a burger or chicken sandwich with fries. all solid . read more

They contacted me and offered me a gift card to make things right and try it again. The food was much better the second go around and no one got sick. Thanks for fixing the issue. read more

Had it delivered and still hot and delicious! A great burger any you decide to choose from. Now the shakes are just out of this world! So delicious! Only complaint is the straw gets clogged often, I'd recommend bigger straws or blend a little better. read more

The city I live in isn't metropolitan enough to have a Shake Shack, so if I'm in a city with one, I'm eating there! This location is a stand-alone restaurant with plenty of parking. We arrived right when they opened and were one of about 4 other groups of people. We were fortunate enough to show up just before a school group of about 50 kids! The restaurant fit us all. I love the smoke shack, and my son lives for the spicy chicken sandwiches. (They've gone even spicier lately with a side packet of sauce.). The food is great for a chain burger shop. Kinda pricey, but delicious and fresh. I've never been to a Shake Shack I didn't love. read more

See all

We are a hot dog. That's it. They nailed it. Great bun great dog. Simple easy yummy. I don't know what else to say but gahllllleeeeee it was flavorful. read more

Shake Shack Austin, South Lamar - Hot Dog - Burgers Near Me - Austin, Texas

3.5 stars for Shake Shack is CRAZZZZZZZZZY. Shake Shack is the best "fast food" burger in the country. Certainly in Austin. The freshest ingredients, most flavorful patties, minimalistic and huge patties. In a league of its own, better than in and out and 5 miles ahead of what a burger. Cheese fries are incredible and a must with the burger. Hot dog kicks ass too. read more

I placed a large order for pickup earlier this year and the woman who helped me--I believe her name was Dominique? --was so helpful. I had to park in the garage and she helped carry everything to my car. Super accommodating and friendly! read more

Good burger and fries, great customer service. Several tables were dirty and needed to be cleaned. Plenty of parking available and nice area for walking or to watch a movie at the nearby Alamo drafthouse. read more

Shake Shack Austin, South Lamar - Burgers Near Me - Austin, Texas

I have had nothing but good experiences at this location. Great service, cooks and food is always on time and delicious.

Way too high priced.... lower price...!!!! Chicken fried tasted real odd.....u have to self serve...or feel guilty asking to be served... Ill go elsewhere...for better taste and cheaper price read more

Fantastic experience. I work in fine dining for 20+ years. I was blown away by the customer service and hospitality at the front kiosk. From initial greet to product explanation, delivery service to farewell. He was OUTSTANDING. I believe his name is Brendon, forgive me I am terrible with names but I was there at 5 on Wens 8/6. read more

The last time I came here with my buddy we enjoyed it. The food was delicious, there weren't any service issues and the prices were reasonable. I would come back here again for their burger, fries & shake. read more

I just had to wait 30 min for 2 shakes after asking about them 3 times they finally came to my table

The food was very good. I enjoyed my single well done burger with avocado a lot. The fries were excellent as well. I liked the fact that I could get my burger as I liked it. The black and white shack tasted like a hot fudge sundae. The reason I took off one star was there was a little confusion about whether or not I had to use the kiosk for the free fries or if I had to order it from her. The kiosk said on kiosk but she was not aware of this so I ordered from her. The crinkly fries were outstanding. read more

My son and I stopped in for a quick lunch while we were out doing electrical service calls. Parking isn't easy here and all the more so since my work truck is 8' tall but that's not going to be as much of a hassle for the average vehicle. I ordered a run-of-the-mill burger, a drink, and my son got a fancier burger, fries, and a drink. Someone else had referred to the service as zombie-like and I'd agree. Nothing objectionable but just bland. Waited an unusually long time for our food considering how few people were there but several came in to pickup orders so maybe that was why. My sandwich was good but I think their buns aren't stout enough. I didn't get fries this time but I do like their fries here. I don't like not having self-serve drink refills as it takes too long to get a refill. Total cost of the lunch was $28.14. Was it good? Yeah but not THAT amazing. It took a long time, parking was difficult (for me), and it seemed like a lot to pay for two burgers, two sodas, and a fry. Just not a good value. read more

Shake Shack Austin, South Lamar - Just a burger - Burgers Near Me - Austin, Texas

I think this place is good for a fast food joint. As a vegetarian, I liked having two options: a veggie burger along with a fried portobello burger. The portobello burger was really good. The crispy coating on the mushroom made the sandwich feel more indulgent than it was. And who doesn't love classic crinkle cut fries?! They were really crispy and a perfect pairing with the burger. The fact that we could also get beer on tap was a bonus. The Brooklyn Madison Square Park ale was delicious. For a fast food meal, this gets two thumbs up. My only real issue was the amount of time we had to wait. It was a Sunday around 7pm so not the busiest time. And it is technically supposed to be fast food... read more

Shake Shack Austin, South Lamar - Fries - Burgers Near Me - Austin, Texas

See all

After having extreme FOMO looking at the delicious photos other Yelpers have posted we made it here!! We parked in the parking garage and a had a very short walk to Shake Shack. We were greeted by a super friendly employee who took our order. We arrived around 3pm on a Saturday afternoon and we were so glad it wasn't packed inside to dine there. It allowed us to catch up with our family and enjoy our burger and fries. I definitely failed to snap a photo of my food. I went with what is popular so I ordered the Smoke Shack with fries. The burger was good although when compared to local joints this one was smaller. Still tasty and the crinkle fries were on point! I am so used to cold and soggy fries so to have crispy fries I was loving it! I tasted my godson's cheese fries and they were good. They loved their milkshakes they ordered. I wanted to order all of the holiday shakes since they looked so good! Maybe next time I will try a shake! read more

One of many burger options, with so many great options in town -- whether TX chains or unique one-off places -- it's admittedly hard to put Shake Shack on the podium, but is in the race for a visit from time-to-time. Good location when visiting the surrounding businesses, including Alamo Drafthouse, there is a parking deck, but doesn't feel as easy to casually drop in. read more

Shake Shack Austin, South Lamar - a cheeseburger, fries, and coffee - Burgers Near Me - Austin, Texas

I have always wanted to visit Shake Shack. Finally got the opportunity to visit with the godchildren. Burgers were smaller than other burger joints but it was definitely higher quality than McDonald's. The lady taking our order was very friendly and provided recommendations for which burgers to order. They have a nice dining area inside and outside. Condiments, cutlery, and drinks are next to the order taking area. The god kids enjoyed their shakes, burgers, and fries. Win for all. read more

Shake Shack Austin, South Lamar - SmokeShack, ShackBurger & Fries - Burgers Near Me - Austin, Texas