ASK FOR SUSAN WHEN YOU GO! I have shopped at Everything But Water for over a decade. This location…read moreis closest to me, but the customer service has not been up to the usual standard for this company, so I usually go to Dallas or Fort Worth. HOWEVER, I gave it a shot today and I am so glad I did! Susan is the personal swimsuit guru you have always wanted, plus she makes the whole experience fun (swimsuit shopping? fun?? I know. right?) She helped me pick out not one but TWO fabulous swim sets in my budget. Not only that, but she checked items for me online and helped me narrow down options. Plano EBW, you have earned my loyalty. No more trips to Dallas or Fort Worth! yay!

My daughters buys her bathing suites every year from this location. Never once have we ever…read moreexperienced any issues or disrespect.. Today the store manager Susan was extremely rude and ebarassed my daughter and her friend. Not once did she ask if she could help her but instead made her feel small and demanded that my daughter refold the bottoms that my daughter picked up to look at. I was not there but did call to speak with Susan after my daughter left distraught about how she was treated. Susan immediately became aggressive with me over the phone and explained that she was just joking about my daughter refolding the bottoms. I told her I didn't think that was funny at all and why didn't she offer to help my if she felt like my daughter looking for her size in the drawers below the suite hanging that she liked was an issue. She said she was busy and just didn't like for people to dig in the drawers. All this was uncalled for and the fact that Susan did not offer an apology for making my daughter feel bad was just unacceptable. We will easily spend 500-700 dollars each year. This location will no longer be the one we visit. The store offers such beautiful suits and I really wish that they had beautiful employees to sale and assist people who are willing to spend that amount of money for bathing suits. Susan you should be ashamed of yourself. I ended the phone call with Susan with I hope you have a good day and maybe you should learn some manners. Customer lost all because a manager did not know how to be kind and helpful. She chose to be crude and disrespectful.

staff are helpful and can direct to needs. prices are pretty ok they had some stuff on sale.read more

The customer service here is horrible. My mom went into the store to make a purchase on behalf of…read moreher grandson son and she was on the phone with me making sure she had everything I needed her to get. My mom was at the counter to make the purchase and the woman working as the cashier, told the customer behind my mom to come up to skip. The man stated, "she was here first" and the worker said, "she's on her phone" in a nasty manner. Since when does customer service end because someone has a phone up to their ear? My mom needed to be checked out and she didn't deserve to not get service. Also, when my mom first got into the store, she asked this same woman if there was a sweatsuit for kids and the woman was extremely rude to her and I could hear her, as I was on the phone. I think that the customer service in here needs an awakening, as there are other stores that customers can shop at, or even online.

This place is great, especially for those of us blessed with very large chests lol. They have a…read moregood selection & the store is kept clean and very organized. There is one person who works there, though, who could use a refresher in how to have a bit more gentle touch with customers, especially if those customers seem to maybe actually know what they're talking about when it comes to their own bra size. Ask them a few questions that 'only those who know would know'-- If they say they've been measured recently and know their size with surety, don't belittle them or keep trying to prove them wrong. Checking in and asking to try on a couple bras felt like the Great Inquisition. I get that they need to ask some questions, but if I know how to answer them & have all of my recent measurements, can I just try on a damn bra please--without being treated like I'm lying or like you need to condescendingly pat me on the head & prove that I don't know what I'm talking about? I am 48 years old and have been measured for bras by professionals and myself (using the abrathatfits calculator on reddit, which is a much more complete & invasive measurement than any bra store will do) multiple times over the years, including less than a month ago. I know what my size was 5 years ago, and I know what my new size is now. I know my UK size & my US size. I know what type & shape of cups & material fit me best and what types don't. I also have very projected, omega shaped bre@sts, which are difficult to fit on the underside. Almost never will a wire sit directly in my inframammary crease, unless the bra is custom made for me. I get that you don't want to waste customers time, want to prevent frustration, and also don't want to possibly damage your inventory...but if I know *exactly* what I need, can I please just try it without having to prove myself or be forced to have you measure me? I swear I am here to actually buy (very expensive) bras from you, not waste either of our time. Not all of us are bra novices. Some of us do actually know what we're talking about, after having to deal with our own giant tatas for the past 35 years. I vaguely remember this happening the last time I visited them at their old location too, I bet it was this same person. The second employee who helped me had a much softer, much friendlier "bedside" manner, and to be honest, I wish she'd been the one to greet me from the start, because the interaction with her left a much better taste in my mouth. Tbh I'm actually hesitant to even go in there again after how it went today, even though I walked out with some bras that fit very well in the size I originally requested. Buying nice bras for large sizes is hard enough, shopping shouldn't feel like this.

So happy I took my teen daughter here for a fitting after a not-so-great one at Soma. If you are…read morevery large busted with a lower band size or you know someone who is, you have more options here--plenty of choices. My daughter received an accurate fitting here. Changing rooms have doors rather than curtains. Highly recommend!

I really want to rave about Soma Intimates because they do a very good job helping women find the…read moreright bra size, and they don't carry sleazy looking lingerie like Victoria's Secret does, and (no offense to people who like VS, but their customer service is horrible and the quality of their underwear and bras has gotten worse.) I decided to give Soma Intimates a chance because a friend of mine told me that the bras fit much better and even though a person would pay more for a bra, that bra would last longer, and they have a much classier selection. Victoria's Secret in the 90's, use to carry very classy looking nightgowns and very conservative looking attire. Now everything looks like something a hooker might wear to meet her Jon. Soma is the complete opposite. Everything is very beautiful and very well made. Yes, you're going to have to pay more for a nightgown, and the bras are about the same price as Victoria's Secret, but they are much better quality. The first time that I entered the store I was somewhat clueless because at that point I had no idea what size I wore, or what to look for, or where to find it? The salesgirl asked me to put on a pair of pajamas and she took me in the back and measured me. She proceeded to pull out twenty different bras and she told me to try all of them on and find out which one I liked the best. Unfortunately, she thought I was much bustier than I actually am, and none of the bras fit correctly. She didn't care, and grabbed the same bras in a smaller size. I tried on one bra (the balconette bra,) and it was incredible. Not only is it beautiful and classy looking, but it fits very well. You do not need any sort of push up bra like Victoria's Secret likes to push on women to make them feel inadequate. I was so taken with this bra that I actually bought another one in a different color. They have a wide arrange of women's underwear that are perfect for women of all ages. I believe that at any age a woman should feel sexy, and Soma is good about making women of all ages feel sexy about themselves. Just recently I bought a nightgown at Soma and yes it was expensive but I didn't mind because I don't spend a ton of money on nightgowns and I was taken with the way the nightgown was made and how it looked on me. I've tried on certain nightgowns that looked really awful, but this one was a very good fit. I wouldn't say that I would frequent Soma all of the time because I could end up spending quite a bit of money if I didn't control myself, but I will allow myself to go there on special occasions, or if I need to find a bra for a specific outfit that I've purchased. I must say that the customer service at the Watters Creek location is fantastic and I can't express how grateful I am toward the woman who waited on me when I needed the balconette bra. She was very patient and she took the time to actually find something that was flattering for my figure. I was also dealing with my Mother being very ill and in a coma at the time, and I needed some retail therapy to clear my mind, and I had a fun time looking at nightgowns and trying on pajama's and bras. I typically don't enjoy trying on lingerie or bras, but the salesgirl made it an enjoyable experience. So thank you Soma at Watters Creek for your wonderful customer service, and keep it classy!

Highly disappointed with their return policy and the way I was treated in their store. From the…read moremoment I walked in to do a return. I was a bit snubbed by the lady working there. The product I had purchased made my skin break out and turn into huge welts and itch. I explained the situation, but they refuse to do anything to help me. Not sure I will ever shop there again.

I recently ordered a few sports bras online and stopped by Soma to pick up my order. The pickup…read moreprocess was quick and easy, making for a convenient shopping experience. The store itself is well-organized, clean, and easy to browse. The sales associates were friendly, helpful, and available to answer any questions, which I always appreciate. This location is situated in a shopping center, so there's plenty of parking available, making it easy to get in and out without any hassle. I'm still hoping the sports bras work out for me, but based on my in-store experience, I would definitely return. Great customer service and a pleasant shopping environment!

Trudy is an absolutely phenomenal lady! She is just so sweet and welcoming and that lady deserves…read morenothing but the best things in life. I came in frazzled and in a rush and she immediately helped me. She went out her way to give recommendations to my family since they were first timers. This store is brightly lit, well organized and I'll be coming here on a more regular basis.

Excellent service! I didn't know it was here at the outlet mall. Great find. Dudes running the…read moreplace. Know how to treat customers. I've always liked Tommy B shirts. Great quality. Getting ready for vacay.

Normal Thursday afternoon. Decided to stop by the Allen Outlet and not have to deal with large…read morecrowds on a weekday. Walked in to Tommy Bahama and was greeted right away. Elizabeth (Liz) stood out. She not only respected my personal time to shop around the store, she still checked in on me to make sure I was doing okay. She also made some great recommendations on some Polo shirts that I eventually purchased. The polos were exactly what I was looking for. Great customer service.

Loved my most recent experience this is location! I came here today to do some shopping and as soon…read moreas I walked in, I was greeted with a smiling face! The whole store was so clean and spotless. Everyone who worked here was so kind and helpful, and I really appreciate that! There is a very large selection of cute items here and I highly recommend coming to this VS location in Legacy West. It's right around some really great restaurants as well so you can shop and grab dinner! Highly recommend this Victoria's Secret location!

A One Sar is Too High for This Location…read more I have been a long time customer of Victorias Secret Great products with helpful and friendly associates. This location on 7600 Windrose Ave was my first visit and definately will be my last visit to this location! Called this location and said they would hold a pair of leggings that were on sale. When I got there, the sales associate was VERY COLD and UNPERSONABLE. Very un-Victorias Secret-like. When she handed me the leggings, they were four times (4x) the price. I asked if I could try them on first before purchasing. She said "No, but you bring them back for a refund." I specifically asked "Since I am paying cash, will I receive a cash refund here or at any location?" She replied "Yes cash at any location." I made the purchase and went to try them on. Nice leggings, but not what I was wanting. I went to a store near my work to return the leggings less than an hour later for a full cash refund, but wouldn't give me cash. They could only give me a gift card instead. I am very disappointed with the 7600 Windrose Ave location.

The ladies who work at this Vera Bradley store are top-notch when it comes to customer service. I…read morelove this store. Of course, it probably helps that I buy so much Vera that they know me by name. I'm greeted like Norm on Cheers when I come in the door! Lol!! They may open other Vera stores in the Metroplex, but I will remain loyal to the one in Watters Creek Shopping Center!

When I say "I'm good" that doesn't mean you keep talking. Shut up lady! You're a pain and I'm tired…read moreof telling you that I know what I want. If I tell you I come in for a backpack, why on god's green earth would you tell me about a cross body purse which I told you repeatedly I didn't want! I will not come back if these are the type of people they employ: people who don't listen and are fake as could be.