staff are helpful and can direct to needs. prices are pretty ok they had some stuff on sale.read more

The customer service here is horrible. My mom went into the store to make a purchase on behalf of…read moreher grandson son and she was on the phone with me making sure she had everything I needed her to get. My mom was at the counter to make the purchase and the woman working as the cashier, told the customer behind my mom to come up to skip. The man stated, "she was here first" and the worker said, "she's on her phone" in a nasty manner. Since when does customer service end because someone has a phone up to their ear? My mom needed to be checked out and she didn't deserve to not get service. Also, when my mom first got into the store, she asked this same woman if there was a sweatsuit for kids and the woman was extremely rude to her and I could hear her, as I was on the phone. I think that the customer service in here needs an awakening, as there are other stores that customers can shop at, or even online.

I really want to rave about Soma Intimates because they do a very good job helping women find the…read moreright bra size, and they don't carry sleazy looking lingerie like Victoria's Secret does, and (no offense to people who like VS, but their customer service is horrible and the quality of their underwear and bras has gotten worse.) I decided to give Soma Intimates a chance because a friend of mine told me that the bras fit much better and even though a person would pay more for a bra, that bra would last longer, and they have a much classier selection. Victoria's Secret in the 90's, use to carry very classy looking nightgowns and very conservative looking attire. Now everything looks like something a hooker might wear to meet her Jon. Soma is the complete opposite. Everything is very beautiful and very well made. Yes, you're going to have to pay more for a nightgown, and the bras are about the same price as Victoria's Secret, but they are much better quality. The first time that I entered the store I was somewhat clueless because at that point I had no idea what size I wore, or what to look for, or where to find it? The salesgirl asked me to put on a pair of pajamas and she took me in the back and measured me. She proceeded to pull out twenty different bras and she told me to try all of them on and find out which one I liked the best. Unfortunately, she thought I was much bustier than I actually am, and none of the bras fit correctly. She didn't care, and grabbed the same bras in a smaller size. I tried on one bra (the balconette bra,) and it was incredible. Not only is it beautiful and classy looking, but it fits very well. You do not need any sort of push up bra like Victoria's Secret likes to push on women to make them feel inadequate. I was so taken with this bra that I actually bought another one in a different color. They have a wide arrange of women's underwear that are perfect for women of all ages. I believe that at any age a woman should feel sexy, and Soma is good about making women of all ages feel sexy about themselves. Just recently I bought a nightgown at Soma and yes it was expensive but I didn't mind because I don't spend a ton of money on nightgowns and I was taken with the way the nightgown was made and how it looked on me. I've tried on certain nightgowns that looked really awful, but this one was a very good fit. I wouldn't say that I would frequent Soma all of the time because I could end up spending quite a bit of money if I didn't control myself, but I will allow myself to go there on special occasions, or if I need to find a bra for a specific outfit that I've purchased. I must say that the customer service at the Watters Creek location is fantastic and I can't express how grateful I am toward the woman who waited on me when I needed the balconette bra. She was very patient and she took the time to actually find something that was flattering for my figure. I was also dealing with my Mother being very ill and in a coma at the time, and I needed some retail therapy to clear my mind, and I had a fun time looking at nightgowns and trying on pajama's and bras. I typically don't enjoy trying on lingerie or bras, but the salesgirl made it an enjoyable experience. So thank you Soma at Watters Creek for your wonderful customer service, and keep it classy!

Highly disappointed with their return policy and the way I was treated in their store. From the…read moremoment I walked in to do a return. I was a bit snubbed by the lady working there. The product I had purchased made my skin break out and turn into huge welts and itch. I explained the situation, but they refuse to do anything to help me. Not sure I will ever shop there again.

Excellent service! I didn't know it was here at the outlet mall. Great find. Dudes running the…read moreplace. Know how to treat customers. I've always liked Tommy B shirts. Great quality. Getting ready for vacay.

Normal Thursday afternoon. Decided to stop by the Allen Outlet and not have to deal with large…read morecrowds on a weekday. Walked in to Tommy Bahama and was greeted right away. Elizabeth (Liz) stood out. She not only respected my personal time to shop around the store, she still checked in on me to make sure I was doing okay. She also made some great recommendations on some Polo shirts that I eventually purchased. The polos were exactly what I was looking for. Great customer service.

Came in to do a return. No staff member at the register, most were standing around the fitting room…read morearea chit chatting. Didn't bothering saying, anything to me when they saw me and continued chit chatting. Had me stand around waiting for over 5 mins before one of the sales came to the register to do the return. Clothes were all over the place and not organized. Seems like a mess and the store just opened in less than 30 mins.

From the owner: Welcome to the Forever 21 Allen Premium Outlets store in Allen, TX - safe, clean and full of the…read morelatest clothing and accessories for women, men and girls. Offering jeans, tops, jackets, shorts, shoes and swimwear, we are committed to providing trends and styles inclusive to all. We want you to have fun, to express yourself, and to be... well, you! Visit Forever 21 at 820 W. Stacy Rd. and find something new. Since 1984, Forever 21 has strived to have a positive impact not only within our stores and corporate family, but also upon the environment and on the hundreds of vendor manufacturing facilities throughout the world and their employees.

I came to the store looking for some back to school supplies for the kids. I was amazed, but happy…read morethat they had some great sales going on just as everyone is preparing to go back to school. For example, they had Nike products at buy one get the second one at half price. I consider that a great value on Nike as I almost never see current style at sale prices like that! Well, this was my first time visiting the specific academy store, and I was there right before closing I Still with able to find an associate to help me. Grant it, on prior visits to other Academy stores, I am usually approached by an associate, but this time I had to seek and find one of them. Review #2052

I bought a stadium chair. I showed my school ID plus i was still wearing my staff t-shirt. The man…read moreat customer service refused to give me the teacher discount because my id said 24/25. My campus has not yet taken pictures to issue the new ID's. Either give teacher discounts or don't. They could have easily found my name on my schools staff page. My badge looked worn because I have to wear it every school day and teacher planning days. The store also had bikes and boxes blocking an 2 entire isles.

I was gifted a sweater from this store and I love it, it is by far the warmest sweater I've ever…read moreworn. It feels comfortable and really good to wear. I can wear it outside without a coat in up to 32 degrees. Everyone's ability to handle cold is individual so you may find you can handle more or less temperature variation while wearing it. But just to give an example of how warm this thing is. It comes in many different colors and with a zipper. Check it out if you are looking for something really warm. The service was good as it arrived quickly, it is a bit pricey but I think worth it considering how unique it is.

Majority 3x sizes are out of stock, makes me wonder if they are planning on going out of business.read more

It's okay. Just like every other store in the brand. Crowded, congested and the lines are super…read morelong. I went in to go buy a gift card and that's it. I couldn't wait to get out. Parking at that shopping center is like the Hunger Games, so have fun with that!

It was just okay coming here, it wasn't really worth the trip due to how congested it was, the…read morelines were too long, not enough cashiers. It reminds me of some Burlington's that are not staffed well, it just sucks as the shopper when you are on a time crunch. The selection wasn't that great the day I went, maybe it was that time of the week where inventory didn't come in yet. The clothing wasn't really up to standard. Maybe next time, but I'll probably try a different one.

Not sure about this location if Nash is no longer there; however, he treated me with white glove…read morecustomer service and worked well with me when making purchases to help others. Kindest Regards, Ruby Girl #truedeeppinks

I bought a belt for my son at the outlet in Allen Texas and spent like $500 on clothing the same…read moreday. The belt did not last even three weeks, it broke. I went to ask for them to exchange it and a manager at the store said that he could not change it because it's already been three weeks and not three days which is ridiculous. I spent $500 and now he's saying that he cannot exchange it so what I'm gonna do is return others clothes that we have the receipt for and I'm gonna get my refund. It is ridiculous $50 belt , and it only lasted three weeks wearing it occasionally, not even every day and they cannot exchange. I will never ever buy anything from there again and I will tell everybody I know that their customer service Sucks big time!!