I've been coming to this dry cleaners for a while now, and I'm always happy with their service. The cleaning quality is great, and my clothes always come back fresh and well taken care of. They're especially good with alterations too. Everything fits exactly how I want, and the stitching and finishing always look clean and professional. You can really tell they pay attention to detail. The staff is very friendly and welcoming, and I feel comfortable trusting them with my favorite clothes. It's hard to find a place that's both reliable and kind, but this place is both. I highly recommend them. read more

Softone is my go-to spot for dry cleaning. They consistently do a fantastic job--no wrinkles, no weird chemical smells, just perfectly cleaned clothes. The prices are great for the quality you get, and they always have my order ready when promised. If you're in Long Beach and need a dependable cleaner, this is the place. read more

They did an amazing job removing my tough stains and handled my garments with care. I'm very pleased with the results and highly recommend them! read more

Ive gone several times and it's been extremely pleasant and results have always been great. I found my new local dry cleaner. Pricing is always reasonable and always done on time. Please check read more

I have been going to Softone Cleaners for 20 years. A couple of years ago I brought in a tablecloth during Christmas. When I came to pick it up, it had been given to another customer. Mrs. Kang tried very hard and finally found my tablecoth and returned it to me. Last Christmas 2024 I brought in a very old damask white table cloth with Pointsettias on it (white on white). It was in very good shape because it had always been laundered at a French laundry in the Bay Area. Once again when we went to pick it up it was no where to be found. So, I decided to wait until October and brought in the matching napkin to show Mrs. Kang what it looked like, since the holidays were coming up and I thought maybe whoever had my tablecoth would bring it in for cleaning. She said the tablecloth was very old and stained (it wasn't). This is a new story from her - she couldn't find it last time we were there. She asked me what I wanted and I told her that to replace it, it would be $300.00 (just a fact) - it wasn't polyester. She blew a gasket, got very rude and told me to take her to court. I asked her what she would offer and she said "nothing". Absolutely no remorse - doesn't care at all. I then asked her if someone brought my tablecoth back, would she please call me. She totally ignored me and blew me off. I find this behaviour outrageous and I do not recommend this cleaners. If it happened once - whatever - but it happened twice. Funny thing is that I stood up for this cleaner when there was another person complaining. Perhaps I shouldn't have. Mrs. Kang - I sure hope that you never lose anything that is sentimental to you and get nothing for it. A heartfelt apology would have been nice. This is not the way to do business. Please check your attitude. I hope you sleep well at night Mrs. Kang. P.S. I never write reviews. read more

Huge ink stain. Been coming here for 42 years. They put my laundry in with someone else's. Told me to go shop at Marshall's and offered $20.00. Yes, Helen is insulting. Will be sending a demand to pay or otherwise going to Small Claims! read more

Softone Dry Cleaning - Ink stain - Sewing & Alterations Near Me - Long Beach, California

Owner said no refund even though the item was still stained A joke.... How does the owner of an establishment tell the client that they are not responsible for doing a complete job on the project. I paid $13 to have an outfit dry clean and it's OK for her to be returned in the same condition in which it was given to the cleaners. read more

Softone Dry Cleaning - Stain not removed and Owner said they don't remove stains - Sewing & Alterations Near Me - Long Beach, California

Wow, been a customer for years never had an issue. Nothing wrong with changing company policy but being rude to your loyal customer about it is something else. read more

I dropped off six shirts for cleaning. I picked up six shirts, however I was missing one of my shirts and was given another shirt that did not belong to me. I didn't notice until two days later when I opened the shirts. I went back with the pink shirt that did not belong to me and explained what happened. The owner insisted that they never make mistakes and implied I was lying. No attempt to look for my shirt, she was trying to get me to take the pink shirt that was not mine (as though that makes it ok). Infuriating experience!!!! read more

The hours of operation need to be updated. Mon - Fri 7:30am - 6pm Sat 8:30am - 6pm Sun closed read more

Went here after I was turned away from Bixby Knolls Cleaners. Had a great experience. The lady at the front was pleasant and was able to accommodate my launder needs. My first time there and was very satisfied. read more

This business and its owners (lady at the desk) do not stand behind their work. The owner of this business admitted that he handled, damaged my garment and hoped that I would not notice it. I confronted the women about the damage and was told they were not going to compensate or give me credit for the item. I was told I could call the police or get some else in a very threatening manner, as if I was going to get physical over a $40.00 shirt. I would avoid this business as they will damage your items and look the other way hoping you will not pursue them. I'd avoid this cleaner if you're looking for decent service from decent people. read more

This was my first and last time coming to this cleaners. They messed up with the transaction and basically I had to pay more than what I wasn't told in the first place. If you come here make sure you check your receipt before you step out of this establishment! read more

A good dry cleaner knows how to dry clean almost anything. When they refuse to dry clean my high-end golf polos, it shows they do not know what they're doing. You won't dry clean my polos, but you'll dry clean someone's denim pants and camouflage shorts read more

Over the years, I've had them dry clean my clothes but I've never used their alteration services. Big mistake!!!! A simple "V-Neck" alteration turned into an alteration nightmare! *This business should NOT offer professional alterations if they're just going to ruin your clothes.* They charged me $24.00 to modify (3) three crew neck shirts into v-necks. To my dismay, when I went back to pick up my shirts I was petrified. It looked like a Mickey Mouse job because different materials were used and the stitching was painfully obvious. I was really looking forward to wearing these shirts while on vacation too. The clerk told me that he couldn't give me a full refund but offered me $5.00 to remedy the problem. I declined because in essence, I paid him $19.00 to mess up my shirts. It didn't make sense. I informed him that a full refund cannot compensate for the damage to the shirts which were worth $30.00 each. -smh- Yelpers are the new "word of mouth". Negative reviews are negative for a reason. Take your hard earned money and business elsewhere. I definitely will. read more

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Absolutely do not come here!!! They lost both belts that came with my blouses which can't be worn without the belts. The woman claimed these were never part of the blouses and when I asked her to review the surveillance cameras to show they were liable and that I had in fact turned them in when I brought the clothes, she hung up on me. I called again and the moment she heard my voice she said "sorry. I busy." And hung up again. read more

I've been coming here for a long time. Always very accommodating to requests and my clothes are always ready on time, even earlier most of the time! read more

I took 2 pairs of pants here. One pair needed to be altered, or hemmed and the other needed a zipper repair. It was done in a timely manner and this place is efficient. The lady working at the place was friendly, and my pants were ready right when she said they would be. It also helps that her dog is super cute! I feel like I'll return to see her dog cause the dog was so friendly too! Hahaha! read more

Husband loved getting his hats dry cleaned here however, one of his hat went missing so he figured he should swing by and ask if he left it here by any chance and the lady got super defensive & starting screaming it wasn't there & to get out. So rude. Lost a customer. read more

This is the worst place ever! I took some pants to get folded at the bottom since they were just a tad bit long. I specified to this lady how I wanted them but I don't think she understand that well since her English isn't very good. She tells me she understands. I come get my pants which she charges $13 and i brought her two so overall $26 to just do a simple fold and that's the cost of my pants in general but whatever I was amazed at how rude she was that I mentioned she did it wrong, I then proceeded to ask for my money back so I can go somewhere else and she refused. I then told her if she will keep the money to do it right. I came again 2nd time in hopes they were okay so I can never see her again and she had cut them when I asked her not too! And they had holes from scissor cuts all at the bottom of my pants and she was yelling at me because I insisted this was so horrible of her and her attitude was disgusting to ruin someone's clothes like that and she called me disgusting because I wanted the service I paid for. This is the worst service ever and if you ever have an issue good luck they will not work with you. Just call your bank and let them know they refused to provide service and don't want to give you your money. They will refund it for you since these people want to be thief's. Lost two 30$ pants coming here and I'm so upset that my money was thrown away because of someone so inconsiderate. read more

The older woman who manages the front desk is rude, unpleasant and completely shameful. I needed a dress cleaned for a wedding. She told me it would take a week to clean which was fine with me. As I came in to pick up the dress she made me pay for the service before I was able to look at the dress. Afterwards, I inspected the dress and it was filthy. They already had my dress for a full week and she told me to come back in another week. However the wedding was in 24 hours so that wasn't going to work. I explained the predicament to her and told her I understood that minor mistakes can be made & I understood that they wouldn't be able to clean it within the time needed. Therefore, all I asked was for a measly discount since the condition of my dress was just as poor as when I dropped it off. I don't believe it would be fair to make a customer pay for a service that was never provided. She refused - it was complete thievery for me to spend my hard earned money for nothing. She started shouting at me to come back next week instead of listening to the logic of the situation. This was the worst dry cleaning experience I've ever encountered. Do not ever come here please. Save your time, money, and frustration. The service here is poor and they do not care about your belongings and being reasonable. I honestly feel robbed & wouldn't want anyone else to risk reliving an experience like this. read more

I rarely get my own clothes dry cleaned but my husband has to dress professionally for work and comes here regualrly. He has expressed several times just how much cleaner his white dress shirts are since we began coming here. When I went in today to pick up his clothes, the woman who helped me was courteous and helpful and I was literally in and out in two minutes flat. It's affordable and the location is perfect for running multiples errands, as it's located in a large shopping center with tons of free parking. We've found another Bixby gem. read more

Great place to go for your dry cleaning needs. Now, I've never been too much of a fad type of shopper. OG like that, I shop for things that I can still wear in years to come. In order to keep those garments fresh and new, I bring them here. The staff is friendly and really nice. They have a seamtress for your alteration needs which I've used when I'm too lazy to pull out the sewing machine to hem some jeans or shit like that. Caveat Emptor: The seamstress WILL comment on your size, "Aaaah, you so skinny. Do you eat?" Of course I eat, I have the diabetes to prove it, bitch!! Speaking of eating, there is a an IHOP nearby to suit your breakfast needs...even if your breakfast is around 2:PM like me on most days. Damn that late night Yelping! For the most part, the prices are average. They do a great job with dog hair, too read more

I have been going to this cleaners for while on one occasion I was getting fluff and fold and I noticed on my white clothes they were getting dingy so I went back and try to discuss with them that whatever they was doing was discoloring my white clothes that was one incident I let go. second incident there were one pair of women's underwear, which mysteriously came up missing she denied having anything to do with it and rudely stated that maybe I should find another cleaners and I told her that's your response to issue no one is perfect everyone makes mistakes very rude response to an incident.One star is one too many!! (FUCKING BITCH)..... read more

A great family owned dry cleaning location! Excellent customer service, and phenomenal dry cleaning and alteration services!

Was forced to seek a new dry cleaner because the service I was using didn't offer Saturday service. Not only do theses guys at Softone offer Saturdays, but the owner is very friendly and charming. I am not a dry cleaning connoisseur or anything, but the people here are nice, clothes come back clean and properly pressed. Parking is simple, prices are low. Just wanted to give a quick shot out to Softone, glad they're in my community, would recommend to anyone looking for a solid dry cleaner. read more

I have been a customer for 5-10 years by It unfortunately no more. Today when I picked up my clothes I mentioned that I noticed my clothes have been fading and on an occasion or two I've had spots on my clothes right out of the cleaner's plastic. I asked if they were using different chemicals and I showed them pictures of the spots and the fading for proof. While the son said if I see spots just bring the clothes back and they'll reclean it, the female owner got defensive. She said I must have washed the items or left them in the car too long. I explained that this is the only place I take my clothes because it's walking distance from my home. She went right along charging me $33 for the clothes I was picking up and offered nothing. I gave them two stars because in the past I was very pleased however I feel like more should've been offered to me today as a long time, repeat customer. read more

Softone Dry Cleaning - Black jeans fresh out of the cleaners - Sewing & Alterations Near Me - Long Beach, California

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Been coming here for a couple months and I love it. It's really hard to find good cleaners and this place is perfect. The place looks new the service is speedy and so far reliable. This is definitely my spot for all my laundry needs. read more

Softone Dry Cleaning - Sewing & Alterations Near Me - Long Beach, California

I had a great experience here. I bought a new suit and had it altered at another dry cleaning business and never tried on the pants afterwards. Rookie mistake. I tried them on two days before a wedding that I am the officiant and the pants were six inches too long. Panic set it but I was recommended here and Helen took care of me and I got my pants back the next day with the perfect length! Very happy. I would recommend Softone to everyone in Bixby , California Heights. All Long Beach! read more

Reliable and dependable are two words I would use to describe Softone Cleaners. I have been taking my garments here for a long time and I have never been disappointed. They take pride in their work and it shows. This is a family owned business that has been here in Long Beach for a very long time. They are small enough to know you by name and to know your specific requests (i.e. crease, starch, etc.), but they are big enough to provide high quality service in a reasonable amount of time. If you are looking for a dry cleaner, I would recommend Softone. read more

The lady here was very nice and I'm very happy with their work. Clothes were very clean and it was all worth it. Highly recommended. read more

Yet this us a very good cleaners their prices are a lil high. This morning I went in and asked how much it would cost to sew a strap on a denim bag I made for a Christmas gift. A simple jean bag would require two simple stitches at affix the strap. The lady behind the counter said $10.00 so before agreeing to the job I checked my funds and only had $9.00 so I asked if she would accept that and firmly she stated $10.00 I said im sorry I don't have that she turned and walked away without a thank you orva goodbye, i thanked her and put my item back in my bag and left. Although fault of no one that I didn't have enough to cover it but it's Christmas Eve and I still had to walk back to the market for items for tomorrow's dinner. The only thing I could think was wow $1.00 less than what she asked and she wouldn't do it. I could have taken the $1.00 back to her but that would have required me to walk back home and then back again to her with my already aching knees. Yet I don't go there enough for them to know me I won't be returning again and neither will my family members. I will say this much to her May GOD continue to bless and keep you and Merry Christmas and a prosperous New Years! read more

Softone Dry Cleaning - For God's sake why can't people have a heart for Christmas !!! - Sewing & Alterations Near Me - Long Beach, California

It's a reliable, family-owned business and Helen is great to deal with. She remembers her customers and is always efficient and helpful. Highly recommend this dry cleaner. read more

Not as advertised they don't fix damaged items!!! Was mislead by the pictures. Wanted items repaired and was advised it's better to buy new ones. Poor service with no recommendations. Don't believe employees are qualified to do alterations or repairs. read more

This is one of the best dry cleaners I've been to in the Bixby Knolls area. Good pricing and good service. The people are friendly and helpful (they have helped carry stuff out to my car when needed). I always get my clothes in 2-3 days. I don't generally need super fast service so this works out. The owners are Korean and very nice. read more

Took two white blouses here from Bloomingdales but received them back with an all over blue tint, as if they mixed white and denim together. Owner agreed and asked if I could leave them a second time, but the blue did not come out. Refused to reimburse me, owner had a horrible attitude about the situation. In the end, offered me "$20 or nothing" for ruining my tops. read more

Poor customer service. I brought in a weird olive colored dress for alterations and asked her how the stitching would look and if it would be visible. She said yes. So I asked about the tread color. She told me that if I didn't just trust her to take my business elsewhere. Okay, girl. read more

I had been a client for sometime, easy going and spend a lot of money with them. This morning the owner raised her voice and start to argue with me about their prices ( that I always paid and did not spoke to her about ) because I mentioned as happens with anything, that the clothes don't come clean always and is fine ,. nobody is perfect , what is UNNACEPTABLE is her Tone that is far from SOFTONE and being RUDE , is not such a great place and great prices to put up abuse. read more

Great Customer Service And Good Job On my shirts Place looks new but have been there for a while read more

People are super nice but I had a dress taken in and it wasn't done correctly had to take my dress somewhere else to fix the damage. But the cleaning service was great read more