Sorry but never again. I don't usually review places but this dry cleaner ruined 4 New Era hats that I took there. I asked beforehand if they new what they were doing when it comes to hats and they said yes. When I got them back they were not only wrinkled but they shrunk. I've taken hats to other places with no problems but this place is close to my new home so I thought I'd give it a shot. $140 down the drain and some were vintage hats. Don't go here! read more

They were friendly and had my jacket free of stains. Cost was pretty reasonable. They had it ready on time.

Pros --- Getting laundry and alterations professionally done in a timely manner. Con's - Language Barrier, Only Dry Cleaning --- Update --- So In detail, I was looking for a reputable cleaning service on Yelp, so after reading reviews, I chose Softone. Service requested, to send in eleven sofa fabric pillow casings sent in for "cleaning" and one alsewing alteratio, lady said everything would be ready in a few days, cost was about $40, I said no problem. Returned to pick them up on Saturday, did not question the integrity of the cleaningness at that moment. Went home, opened up the bag, realized they had the smelled/looked the same, as if they weren't cleaned. The alteration job though was on par. Went back on Monday (closed Sundays), and spoke with the Lady. And questioned on how the cleaning process was done, She stated they only do Dry Cleaning service, and has 20+ year experience in drycleaning. In the end I asked in recommendation how else would they be cleaned.. She replied with "I don't know".. In conclusion, there was no refund, credit or anything offered. Left disappointed. Will be going elsewhere from now on. read more

Awesome family run business, so far they have been the best in the area and I have tried many. I've also had some expensive suits altered with great work done. Highly recommend. read more

My son and I are pleased with this cleaners. They are friendly and have garments ready when you expect them. They do alterations as well. I have been pleased with the ironing of my clothes and the cleaning of rugs. I think prices are reasonable. read more

After running through a number of dry cleaners in and around Bixby Knollws in Long Beach, a neighbor told me about Softone. I have been pleased with their high quality cleaning and service for a couple of years now. I can't remember having to request a "redo", as I had at so many cleaners previously, they take pride in their work, and do excellent alterations, as well. Softone is my cleaners for the duration. David W read more

I get all my alterations done here. They do a great job. I also bring my important garments for cleaning. I've never has a problem with anything being damaged. read more

This a great dry cleaners, wonderful customer service, and they always do a excellent job on my dry cleaning.

Great prices, good service, good care with services, very professional/respectable! My husband even left his credit card there and they held it for his return two days later (last name was different than one on our account, or they would've called...). Great people there! read more

GREAT STAFF..... they have very reasonable prices and items are always ready on time...

Generally I go to Perfect Dry Cleaners on Atlantic, but for some reason I left a shirt to be altered at Softone, thinking I'd get the same professional service offered at Perfect Dry Cleaners. Unfortunately the item came back damaged - a small hole in the back of the neck of the shirt, and the stitching was of very poor quality. It was new, having been washed and dried only once as I was hoping it would shrink and I wouldn't need to have it shortened. When I talked to the owner she said she didn't cause the damage. She thought maybe I'd make the hole when I took the tag off but I explained the tag was inside on the underarm seam. After a few minutes of talking with her I realized she would never admit to the damage. So I don't feel this owner is honest and certainly doesn't do quality work. read more

Been coming here like forever always had my laundry done right and on time. Owners are always friendly and accommodating!

Not many cleaners in long beach are as thorough and professional as softone, the owners are humble and they do a great job in removing stains, like GUM and tomato basil soup out of your clothes. Great place to get your clothed cleaned, pressed, ironed, and repaired read more

They do a great job. I drive from Belmont Shore and its worth it.

I have been a customer here for about five years now and even though I moved out of the area I still go to them. Their service is good, as soon as I walk in for a drop off and pick up, they know who I am and they treat me great as a loyal customer. Keep up the good work read more

Great place and very professional! Best rates in town and the staff is very nice. Would recommend!

If I could score no stars, I would. I went in and there was one person ahead of me and no one behind me. I asked the lady if she could please take some measurements for me. She told me she was too busy. I looked around the place and saw no one else, she then proceeds to ask what measurements I need, I tell her and she tells me her tape measure isn't long enough. I asked if she could do the other measurements and not the height one? Once again she says too busy and I should go to a tailor. As I get ready to leave, a woman of the same race as the worker comes in with quite a few garments for alterations and measurements and she was serviced. Quite disappointed. Will not ever return and I'll make sure my friends and family do not return either. read more

I used to go to another dry cleaners before that was closer to my house but then I found softone and now come here. Fast friendly service. Had a tear in my uniform pants and had them ready next day. They got me out from a bind. read more

This is a great family run cleaners that gets to know you and your preferences to give you that extra personal touch. I've been going here for years because of this, their very friendly service and their good prices. I like their alteration services as well. I've had a number of garments touched up here and have always been happy with the work. It gave a lot of my items the extra life they had in them short of a minor tear or unraveling. The place is a bit old and nothing fancy but hence I imagine a lower overhead and thus the better pricing compared to higher profile or busier location cleaner operations. And great and easy parking too. read more

Awesome staff and great quality and fast services! I needed a dress cleaned for a bachelorette party and it had some major stains. I dropped it off on friday and picked it up in saturday afterWithin a day, my dress came back like brand new! The price was affordable and I got additional discounts! I will definitely come back. Thank you for a great service!! read more

I have been going here for years. She actually counts your clothes in front of you to make sure none will get lost. Clothes always come out nice. If you have any problems they will take care of them for you right there. Plenty of parking and easy to get in and out. read more

The create price as you come. One week they charge for pants and sewing, the next they increase the price for similar clothes. Plus I pay for dry cleaning, but when I bring my clothes home they look as if they been laundry. I don't recommend this cleaner to anyone. Stay away!! read more

Super rude lady at front. My dress had more spots when I picked it up than when I left it. She was rude when I pointed them out. The spots I originally came to have removed didn't look touched. There was also a snag that wasn't there before. It is very delicate fabricate that had only been worn once. Never again will I go there. read more

Came here for hemming pants. Have been to a few others and had to take them back. The lady who hemmed my pants here was very professional and did top quality work. I will come here from now on. read more

Horrible experience . Lady in front desk don't know how to talk to anyone. I had come her to get my jeans fix I told her if she can use white thread in my jeans and she was like no I can use light blue it made no sense as the jeans were mostly color of white and she was like u can go somewhere else u as it's very hard to talk to u. Never ever going to this place again. read more

Perfect place near by! I would recommend this place people. It's fast and very simple, people here are kind. Got two shirts and they came out perfect! read more

I went to this cleaners hoping they would be able to help me with my situation the jacket that I had to get cleaned is vintage and it had Suede & Leather trim around the wrist and neck area of the jacket this jacket is not easy to find nor is it easy to clean that's why I needed a professional that deals with leather these folks. Took care of business not only are they kind and very helpful, the first time I got it cleaned I seen a spot or two that was missed they had it redone and I came back and the jacket looked a hundred times better than when I gave it to them now mind you the jacket is over 20 years old so for them to get it looking the way it did I got to say they aren't my business and I appreciate them the money was way worth it not only because of the way the jacket came out clean but because of the customer service and how nice the people are thank you folks at Stone soft dry cleaners without you my jacket would just look like some old jacket now it looks like a very cool vintage jacket I shall be back you have a new customer read more

I needed my son's Boy Scout patches sewn on his brand new shirt. I showed her where the patches go. When she pinned the patches on the shirt, I was telling her some patches are not straight and the words are not centered, she snapped at me and told me, "I know what I'm doing". Well, when I went to pick up his shirt, the patches are crooked and the letters are not centered! The only way to fix it will be taking/ripping it off that might cause a hole(s) on his brand new shirt! She told me I can bring it back later and fix it. That would not work! Taking the patches off can cause holes on the shirt! Now he has to wear like this, or buy another brand new shirt and patches that costed over $70.00. Plus I wasn't happy how she was talking to me on Friday about "I know what I'm doing". I assumed she did. The only time before this, I had her sew one merit badge to a sash. It is a fingerprint. I told her where it goes. When I went to pick it up, it was upside down. After she fixed it, it left a hole on the sash that I had to buy a new one with patches. I will not be going back. I'm taking my business elsewhere. read more

I have been using this cleaners for several years. They always have my clothes done on time with no issues. Very professional, service is great read more

Outstanding service! Great quality service!! Every time I come in, I am greeted with a smile!

HIGHLY recommend this cleaners!! Staff is always friendly and attentive. Convenient hours. Prices are great. I have had purses cleaned here, Alterations done. Always pleased with the results!! read more

I love this family business. We have been going there for years and they have always given us above and beyond care. Alterations and repairs are well done. Very consistent quality. My clothes have always been ready when they said they would be from laundry to sweaters and leather jackets. read more

This place was great. I came in with some pretty tough stains to remove and she got them out perfectly. Also had a patch job done which looked good and saved my jeans. Everything seemed reasonably priced too so I'll definitely be coming back. read more

Great service and clothes ready for pick in a timely manner. Hours of business are convenient for all working schedules. I have never had a piece of clothing ruined or damaged. Always looking clean and well taken care of. I highly recommend Softone Cleaners conveniently located in the Bixby Knolls area read more

Been going to this cleaners since its just down the street. Haven't had any problems, all our dry cleaning has always came out great, even restored my white lace skirt that started looking rusty. Will continue to come back! read more

Been going here for over twenty years. Family run business with moms is great!! She knows my phone number and has my account pulled up with I get to the register. Service has always been great and even rush job are on time and not a problem. I'm a fan of loyalty. read more

Softone Dry Cleaners has a very great service for a great price. It's customer service is excellent ! It's gets what you need to be done fast. I recommend this cleaning place if you need a good job done for a very good price ! read more

Best cleaners I have been to by far! My family has been coming to this cleaners for years and we all have been extremely pleased! Their first time quality, attention to detail, customer service and availability in hours is second to none! I also like the fact that they are a family own business with top notch equipment. Your clothes are in good hands with this cleaners plus they take excellent care of my daughters spoiled clothing as she is a toddler and sometimes gets spills on her pretty outfits but I rest assure that Soft tone cleaners will take care of it and her outfits always stay in tact. read more

I've been going to this dry cleaner for over 8 years now. Every time I come in they are very friendly. I use softone dry cleaners every two weeks. Never had a problem with my dry cleaning. I've tried other dry cleaners in the area, but they have stayed consistent with the quality and customer service I've been looking for. read more

Ive been going here for about 8 months now, and Ive had no problems. My clothes never shrink (which has happened at other cleaners), they've never been late or lost anything (which has happened at others), they are pretty quick and pretty cheap. The people working there are always really nice and attentive. I like this place. read more