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    Soft Point Media

    5.0 (1 review)
    Closed 8:30 am - 5:30 pm

    Services - Soft Point Media

    Cloud services

    Desktop computer body repair

    Laptop body repair

    Mobile phone body repair

    Video game console support

    Soft Point Media Photos

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    9 years ago

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    Watt Computer Repair - White Gaming Build

    Watt Computer Repair

    (275 reviews)

    Chatsworth

    Dory was the person who helped me out with my request to repair a gaming console. A handheld in…read moreparticular called the legion go S among many others on the market. I had an accident where I stepped on my legion go s screen and it shattered. I didn't expect it to break the entire screen, but only crack a portion of the screen. The fragility of the screen is significantly worse than I thought. I talked with several other tech repair shops and either they did not answer my request for a quote, took way too long to answer or gave a response that they could do nothing about handheld repairs, some gave bad replies. He was the best of 8 different tech repair shops I have encountered and not only the best, it was a landslide better than the competition. The only real issue I had was a very high price premium to fix my device. It was about half of what the actual device cost. Of course I got it on sale for about 700$. The service, labor and total cost to repair was $335. So, almost half of what I paid for the device at Best Buy. I learned not to place this fragile handheld on the ground to prevent it from getting damaged again. Overall satisfied with the outcome and Dory did fix it. Personality was good and time to fix was roughly 2 hours. Parking lot structure is terrible, not enough space and many other places nearby. There are other parking structures as well but it may get towed or even scratched due to compact spaces. Also a little unsafe as there are some loitering. Overall, It's good but not the greatest in terms of value but Dory been doing this for many years roughly 15 as I recall.

    Asked for assistance with laptop screen replacement, got a quick response and a good price. Got the…read morejob done super quick and was very nice! Will be coming back soon.

    MAC & PC Computer Repair - Screen fell from computer

    MAC & PC Computer Repair

    (187 reviews)

    Reseda

    When a stranger at a coffee shop accidentally knocked over my drink and it flooded my MacBook Pro,…read moreI thought, "It'll be fine." It was not fine. A few hours later my keyboard and trackpad started glitching. Panic mode. I jumped on Yelp because I didn't have time to roll the dice at the Apple Genius Bar and potentially lose a full day. I needed my laptop for school work that was due the next day. That's when I found Joseph. Calling him a computer repair guy feels disrespectful. He's more like a laptop surgeon! We sat down and he thoroughly inspected everything, explained exactly what liquid damage does internally, and broke it down in a way that even a non-tech person like me could understand. He used simple analogies to explain why certain components fail after spills, which honestly made the whole situation feel less overwhelming. Because I was on a tight deadline, he moved fast. He replaced the top case so I could get up and running immediately. We're calling that "Phase 1" -- basically a strategic band-aid so I could meet my deadline. I'll be going back next week for a deeper repair and full internal assessment once I have more time. What impressed me most: * Clear communication * Honest recommendations (no upselling) * Quick turnaround * Confidence without ego And yes -- he operates out of his home garage. Don't let that throw you off. It's basically a science lab in there. I was genuinely impressed by the level of equipment and Apple parts he had. It felt more like a specialized workshop than a random garage setup. I live on the Westside of LA and made the drive and I'd absolutely do it again. When you find someone competent and trustworthy, distance doesn't matter. If you're dealing with liquid damage, keyboard issues, or any MacBook emergency, Joseph is the real deal. Professional, smart, efficient, and genuinely cares about getting you back up and running. Highly recommend.

    UPDATE: There was a recent MacBook update and I guess it…read morecame with a feature that detects repairs and then runs a diagnostic to see if the repair is functioning properly. I just wanted to share the results: As you can see in the photo, my new display was labeled as a "genuine Apple part." I am more than satisfied with my repair and if you need any more convincing, use this photo to show that this is a trustworthy and reputable place to get your device repaired for an affordable price.

    The Fix - Northridge - Today was a great day at the Fix!!! Go check out the Fix at NorthRidge Fashion Center.. Thank you  for your service Romeo

    The Fix - Northridge

    (317 reviews)

    $

    Northridge

    I cracked my phone really bad and the screen was bleeding, I was unable to lock it and was out of a…read morephone for 5 freaking days. Worst feeling ever!!! No access to contacts, my social or banking information. Anyways I finally got the replacement and walked into Verizon my carrier to assist me sadly I went to 3 Verizon stores and no one could help me get my information transferred over from my old phone to the new phone. I wasn't able to unlock the broken phone and its been a freaking nightmare all week. Anyhow I was referred to this store by Verizon and what a game changer cuz Romeo to the rescue. I explained the issue and he assured me that he would get it handled. I had my reservations because why would other stores turn me away and how are you able to do it he was able to explain to me what he was going to do and sure enough he did that and he handled my situation. It took a while due to all the data I had on my precious phone. I'm super thankful for them for taking care of this and I would highly recommend. I'm so happy to have my life back in my hands Thanks to them. They are located in the mall 2nd floor near Dicks sporting goods. They also sell nice phone cases and have a nice check in offer on Yelp. Would recommend!

    Been coming here for years. I just got the iPhone 17 Pro this week and went in to get the clear…read morescreen protector put on. $43.89, I couldn't believe it. The guy said they have gone up in price. Very disappointed and won't be returning. Ask for prices before you purchase. They should tell customers up front about price increases. As an update: George immediately reached out to correct the situation. It shows great customer service to a loyal customer, wanting to better my customer service experience. That is much appreciated George!

    Soft Point Media - itservices - Updated May 2026

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