My husband and I consider ourselves regulars at Otto's. We eat here frequently with our friends. We…read morehave a running joke.... All roads lead back to Otto's. I/we have never experienced poor quality food or service. The staff is always welcoming and the food never disappoints. Lindsay and Luke and the staff are very community oriented and host many community meal events with "a pay what you can" attitude. Otto's is truly an asset in the heart of the Berkshires.

Thought this place seemed nice, but the counter person is extremely rude and has some sort of…read moreNapoleon complex. Never going back. And no, I did not "tell them how to run their restaurant" as the petulant owner says below. To be helpful, since I was solo, I asked for a counter seat not a table though there were a bunch empty. The attitudinal counter person snapped "there's a waiting list." When I asked how long, she made a face and said "maybe 15 minutes." Seeing that there were at least four empty tables (and no visible line), and not really wanting to wait 15 minutes for a counter seat, I asked if a two-top were possible. Now she flips out and yells "I said 15 minutes, what do you want a job telling me how to run this place?" I've worked pretty much every restaurant job in my youth from busboy to dishwasher to waiter to kitchen prep -- including in the Berkshires -- and would have been immediately fired if I ever went nuclear on a customer over a harmless question. Instead I got breakfast at another -- friendly, family-owned -- Pittsfield diner, had a great quick meal and tipped 30%. Some people get so full of themselves and their drama. You're serving eggs to your neighbors, not working the velvet rope at an exclusive club.

Fun little place. Had the meatloaf special which was…read moredelicious. The kind of place every town needs! Reasonable prices! Friendly service! Enjoyed the stop!

This diner is closed! The sign on the door says for the weekend but it is closed completely.read more

Nice and bright! Comfy booths but no tables/chairs…read more Attentive waitstaff I asked for an egg white omelette and no potatoes and no toast. I offered to pay extra for it too. They could NOT oblige. Huh? OMG... really. Financially, the cost avoidance on omitting toast and potatoes would have offset the labor for separating the yolk from the white. Also, they would have not disappointed a new customer. I sampled the French toast and it was good--nothing special. Ditto on the pancakes and bacon. I mean it was sort of like what our Moms and Dads would make--or if you are the mom or dad--what you would make; albeit the pancake was huge and fluffy. Ok--finally...did the waitstaff come by and ask how are food was...nope. I would have given this place 3 stars but between not checking in on us after leaving the food and not accepting a legitimate dietary-driven request, I am obliged to give it two stars.

While staying in Pittsfield Ma, we are breakfast 3 times and each time enjoyed our breakfast. Food…read morewas plentiful, fresh and well plated. Service was exceptional with a smile. The feel of an old time diner and comfort was relaxed and classic style feel. Well done

It was obvious to us that this team of servers and cooks and manager all liked each other and…read moreoperated like a well oiled machine!! Very polite friendly and efficient!! The food was DELICIOUS with great proportions!! The lemon ricotta pancakes, bacon, home fries & omelet ..all yummy!!! Loved it here!!

Our first encounter with On A Roll Cafe was on a quiet Sunday morning…read more while starting the trip to Albany AIrport. Breakfast places in Pittsfield are nice, the food is good - but we were looking for a spot close to the hotel (Courtyard) and a healthy meal. The Cafe was open and we decided to try it. Mark had eggs and potatoes - I tried a granola and yogurt bowl and fresh fruit on top, and extra fruit (instead of a muffin) on the side. The food was fresh, delicious, and the service excellent. Other customers wandered in and ordered as well - the staff handled everyone kindly and professionally. It was a bit damp still - so outside seating seemed a bit risky, but the outdoor space in front of the Cafe entrance is positively lovely. There is a brook running alongside it, and multiple chairs and tables under the trees. A lovely spot for a meal. We will definitely visit the Cafe again, since we are in the area at least 3 times a year visiting family. Try it, you'll like it!!!

Good sandwiches! We had the spicy eggplant wrap, the Maggie May, and the chicken avocado panini…read more All really good. Parking is always a down side for us when you have to park on the street, but can't fault the cafe for that. Staff was friendly enough. The food came out super quick.

Cute little café. We came for some matcha and desserts, but they also had a nice selection of…read moresandwiches and wraps. The staff was friendly, and the place has a cozy, well decorated vibe.

A fabulous hidden gem in the Pittsfield area. From the moment we walked in, the staff were more…read morethan friendly and accommodating, and the atmosphere was a 10/10 - Calm, sophisticated, moody, and modern. The food also exceeded our expectations. The fried brussels sprouts and salmon were both superb and perfectly cooked. The wine selection was large, with both tried-and-true options like Pinot Grigio and less common wines. Overall, a great meal and we will be returning!

Mixed reviews from the family about this restaurant leads me to change my rating from a 5 to a 3. I…read morereally loved my watermelon gazpacho but my husband and son both said their burger was tasteless. The restaurant was able to accommodate our family of 14 and serve us with ease and speed which was a plus! Easy parking in a lot down the block which is free on evenings and weekends. Our server was lovely and helpful. I'll try somewhere else next time.

A hidden gem! We loved this place. A very cozy spot with super friendly and attentive staff. The…read moreMediterranean Omelette was fantastic...fluffy, packed with ingredients and loaded with flavor. A great cup of coffee as well. Will definitely return here next time we visit the area!

Outstanding breakfast!! Wow the breakfast potatoes are so good and everything about the meal was…read moredelicious. Even the coffee. A cute place on the main road only open through lunch, has a great reputation among the locals. The employees were very kind and accommodating. I love places like this and I hope you love Electras too.

We stopped in on our way through the area. It was very busy in there when we arrived and we had a…read morechance to look around. They have pre-packaged gift boxes, other gift items that are non-chocolate, and several display cases full individual of chocolates sold by weight or by piece. A few tables are inside where you can stay to enjoy your beverages and treats. Once the line had died down, there was only one staff member working the counter, we made our purchase and headed back to the car. The chocolate is indeed very tasty. Smooth chocolate. Good flavor balance. One small piece is very satisfying. If you love a good chocolate, you will agree the price matches the quality. Worth a stop.

They've lost their magic…read more We've been stopping at Choc Spring for 15 years. Once upon a time it was a lovely, decadent little shop and we looked forward to indulging in chocolates for our Tanglewood visit. Not anymore. For the last 4 years, the service has been poor and they are out of chocolates on a regular basis. After 2020, they asked for patience which we gladly gave but they adopted dismissive staff and a lack of customer care as standard operating procedure. If you go, be prepared for disappointment.