Disappointing First Visit -- Unfortunately, I Won't Be Returning…read more
I was genuinely excited to finally visit Ruthie's All-Day in Arlington after hearing so much about the restaurant. Unfortunately, my first experience was disappointing, especially considering how much I was looking forward to it.
We started with Harry's Hot Hushpuppies, made with shrimp and jalapeño. They arrived nice and hot, and the batter was crispy, which I appreciated. The flavor was decent, although I think a different dipping sauce would have complemented them better. Overall, they were okay.
For my entrée, I ordered Ruthie's Big Plate. I specifically requested my eggs scrambled soft with cheese. Unfortunately, they arrived without the cheese and were not cooked the way I requested. The beef sausage was another disappointment. After taking one bite, I found the texture unusually soft and mushy, almost as though it hadn't been cooked thoroughly. I couldn't enjoy it.
The bacon, however, was excellent! The portion was generous, and the flavor was really good. It was honestly one of the highlights of my meal. Unfortunately, the breakfast potatoes were the complete opposite. They were dry, lacked seasoning, and had very little flavor. I did enjoy the grits, which were another positive.
My husband ordered the fried chicken biscuit. I tasted his chicken, and it was extremely salty. There was a sweet honey glaze that helped balance the saltiness somewhat, but the salt was still overpowering. The biscuit itself was just okay.
I did speak with the manager about my experience, and I want to acknowledge that she was very apologetic and offered to have something else prepared for me. I appreciated her professionalism and willingness to make things right. However, I declined because my husband was already eating, and by the time another meal arrived, he would have been finished. I didn't want him sitting there waiting while I ate.
For me, dining out is about more than just the atmosphere or a restaurant's reputation. The food should be flavorful, properly prepared, and served as requested. Unfortunately, too many items fell short during this visit.
I really wanted to love Ruthie's All-Day, but based on this experience, I don't see myself returning. I hope management takes this feedback constructively because there is definitely room for improvement in the consistency, seasoning, and preparation of the food. I also want to acknowledge the manager's effort to make things right. She came back over to check on us again, and a server brought us complimentary apple donuts with cookies and cream ice cream. I must say, the cookies and cream ice cream was absolutely delicious! When I spoke with the manager again, she told me, "I didn't want you to leave dissatisfied." I genuinely appreciated her saying that and, more importantly, making the effort to turn our experience around.
I even told her that the ice cream was my "happy place" because I enjoyed it that much! Although I was disappointed with several aspects of our meal, I believe in giving credit where credit is due. The manager was attentive, sincere, and genuinely concerned about our experience. Her hospitality did not erase the issues we had with the food, but it certainly made a difference in how we felt leaving the restaurant. I truly appreciate her kindness and willingness to make things right, and I felt it was only fair to acknowledge that in my review. So I changed it to 3 stars for the effort to make things better.