I have to share the horrible experience my family and I had. We reserved a party for my 2 year olds birthday party at Smiley's. We had never been there, but it looked great, so we decided to give it a try. We arrived 15 minutes early for our 8 PM party, like asked. We waited around at the front desk for what seemed to be forever. We FINALLY get someone to get our party, only to find out this place is for 10 year old and under. I'm frustrated already because this was said NOWHERE on the main page or any of the pages leading up to booking the party. I have several disappointed kids now because they are being left out. We then get back to our room and by then the kids didn't get to start playing on time. It was about 15-20 minutes into their strict 1 hour play time. At 9PM they call our party to eat pizza and do cake and such. Even though the kids didn't get their full time to play. The snow play area was also down, so they were unable to play in there as well. Through all of this I'm arguing with the manager telling her we didn't get our full time (she lied and said we did, but I have several people that where there), I asked her about the VR game that was included and she kept arguing that we didn't get any VR games, then COMPLETELY changed what she said AS WE WERE LEAVING and said they did have 10 minutes to the children's VR game, which none of my kids got to use because she INSISTED that they were not included at the beginning of the party. I then had to ask several times for my son's shirt and ice cream that was included in the package. Had I not done so, we would not have gotten them. And to top it all off, my family bought VR tickets, and were told that, at 9:50PM, they were closing them down. This was stated NOWHERE, and the actual closing time was 11PM. So they didn't get to use all of their tickets, and likely won't because we live an hour away. You would think that spending $300+ on a 10 child party that you would be treated with a wonderful experience, but we had nothing but confusion, lies, rudeness, and disorganization. I have asked several times to speak with the owner, but the manager will not put me in contact with them, so I found writing a review to be my next step. The disorganized and rudeness from the manager is what was really upsetting. No apologies, only lies and excuses. It's really sad, because this place could be a fantastic place for parties, but unfortunately the management isn't great. My daughter wanted to have her birthday party there in a few months, but unfortunately with this experience I don't believe we will return. I hope things change in the near future, so others do not have to go through the same thing. I almost wonder if the same thing has happened to others, because for a summer Friday night, the place was empty. read more